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Opiniones sobre Courtyard by Marriott Annapolis

3 out of 5
Courtyard by Marriott Annapolis
2559 Riva Rd, Edgewater, MD

Opiniones

8,6

Excelente

Evaluación: 10 - Excelente. 427 de 856 opiniones" "
Evaluación: 8 - Bueno. 279 de 856 opiniones" "
Evaluación: 6 - Aceptable. 88 de 856 opiniones" "
Evaluación: 4 - Mediocre. 34 de 856 opiniones" "
Evaluación: 2 - Terrible. 28 de 856 opiniones" "

9,0/10

Limpieza

8,8/10

Personal y atención

8,0/10

Servicios

8,6/10

Estado de la propiedad e instalaciones

8,8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

FREDDY

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Todo bien
Respuesta de CaresseM el 9 ene. 2023
Hello! Thank you for staying with us, we’re glad you had a good stay.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en noviembre de 2018
Respuesta de Shenae M el 27 dic. 2018
Thank you for rating your recent visit with us. We hope to be able to serve you in the near future.

2/10 Terrible

Chris

Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
the hotel was dirty and the room smelled musty
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Erica

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Awesome staff very professional and knowledgeable. Exceptionally clean
Se hospedó 16 noches en abril de 2024
Respuesta de Kandi David el 1 may. 2024
Hello Erica,Thank you for your kind words! We're thrilled to hear that you enjoyed your stay with us. Your satisfaction is our top priority, and we hope to welcome you back soon.

8/10 Bueno

Donald, Frisco

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 3 noches en abril de 2024
Respuesta de Kandi David el 26 abr. 2024
Hello Donald,We're delighted to hear that you had a wonderful stay! Your positive feedback means a lot to us. If your travels bring you back to the area, we'd love to host you again.

10/10 Excelente

John

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de Kandi David el 27 abr. 2024
Hello John,We're delighted to hear that you had a wonderful stay! Your positive feedback means a lot to us. If your travels bring you back to the area, we'd love to host you again.

10/10 Excelente

Kelli

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice quiet location. No issues what so ever. Easy check-in and checkout!
Se hospedó 2 noches en abril de 2024
Respuesta de Kandi David el 22 abr. 2024
Hello Kelli,We're delighted to hear that you had a wonderful stay! Your positive feedback means a lot to us. If your travels bring you back to the area, we'd love to host you again.

10/10 Excelente

Sarah, Chicago

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Clean and simple, nice place.
Se hospedó 5 noches en abril de 2024
Respuesta de Kandi David el 18 abr. 2024
Hello Sarah,Thank you for your kind words! We're thrilled to hear that you enjoyed your stay with us. Your satisfaction is our top priority, and we hope to welcome you back soon.

10/10 Excelente

Varda

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
All is good. Just didn't like to pay for parking
Se hospedó 1 noche en marzo de 2024
Respuesta de Kandi David el 1 abr. 2024
Hello Varda,We're delighted to hear that you had a wonderful stay! Your positive feedback means a lot to us. If your travels bring you back to the area, we'd love to host you again.

10/10 Excelente

Charlie

Le gustó: Limpieza, personal y atención
Great overall stay!
Se hospedó 1 noche en marzo de 2024
Respuesta de CaresseGM el 22 mar. 2024
Thanks for staying with us Charlie! We're glad you had a great stay.

10/10 Excelente

Brian

Se hospedó 1 noche en marzo de 2024
Respuesta de Kandi David el 11 abr. 2024
Hello Brian,We're thrilled to hear that you enjoyed your stay with us. Your satisfaction is our top priority, and we hope to welcome you back soon.

10/10 Excelente

Amy

Se hospedó 1 noche en marzo de 2024
Respuesta de Kandi David el 30 mar. 2024
Hello Amy,We're delighted to hear that you had a wonderful stay! Your positive feedback means a lot to us. If your travels bring you back to the area, we'd love to host you again.

10/10 Excelente

Rhonda

Se hospedó 1 noche en marzo de 2024
Respuesta de Kandi David el 30 mar. 2024
Hello Rhonda,We're delighted to hear that you had a wonderful stay! Your positive feedback means a lot to us. If your travels bring you back to the area, we'd love to host you again.

8/10 Bueno

Mykia

Viajó con su familia y niños pequeños
It’s decent for a quick stay. Parking isn’t included and neither is breakfast. Rooms are average. Just nice for a quick stay.
Se hospedó 1 noche en febrero de 2024
Respuesta de Kandi David el 19 feb. 2024
Hello Mykia,We're thrilled to hear that you enjoyed your stay with us. Your satisfaction is our top priority, and we hope to welcome you back soon.

10/10 Excelente

Joniece

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice rooms at an affordable price!
Se hospedó 1 noche en febrero de 2024
Respuesta de Kandi David el 19 feb. 2024
Hello Joniece,Thank you for your kind words! We're thrilled to hear that you enjoyed your stay with us. Your satisfaction is our top priority, and we hope to welcome you back soon.

10/10 Excelente

Robert

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I enjoyed my stay. Customer service was excellent.
Se hospedó 2 noches en febrero de 2024
Respuesta de Kandi David el 9 feb. 2024
Hello Robert,We're delighted to hear that you had a wonderful stay! Your positive feedback means a lot to us. If your travels bring you back to the area, we'd love to host you again.

2/10 Terrible

Cheyenne

Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Upon arriving my brother was perfectly fine, we both have strong and healthy immune systems. As soon as we got here he started to feel sick and not feel well. Come to find out it was ammonia. The room we stayed in had greasy walls, random people’s hair on the floor, dirty hand towels. Every place I ever stayed in had FREE WATER. This place is greedy and non helpful and non accommodating. I DO NOT RECOMMEND STAYING HERE UNLESS YOU LIKE DIS SERVICING PEOPLE!
Se hospedó 2 noches en enero de 2024
Respuesta de CaresseGM el 2 feb. 2024
Hello Cheyenne,We are very sorry to hear about your family's stay experience. We have spoken with our housekeeping leadership team to ensure that the rooms are properly cleaned post check-out. The Marriott brand offers complimentary water in our fitness centers for our guests and we have The Market for food and beverage options 24/7. We hope that we can improve our missteps throughout the duration of your stay.

10/10 Excelente

Cassandra

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
I liked the convenience, and the hide away appeal of the property’s location.
Se hospedó 1 noche en enero de 2024
Respuesta de CaresseGM el 2 feb. 2024
Hi Cassandra,Thank you for sharing your stay experience with us. We're thrilled that you enjoyed our location off Riva Rd away from the hustle and bustle of downtown Annapolis. We hope your travels bring you to Courtyard Annapolis again in the future.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Front desk staff amazing. Housekeeping amazing. The room itself clean and amazing. Very comfortable and relaxing stay.
Se hospedó 1 noche en enero de 2024
Respuesta de CaresseGM el 2 feb. 2024
We're thrilled that you had an amazing stay :-). We have shared your experience with our operations team. We hope to see you again at Courtyard Annapolis.

10/10 Excelente

Sharla

Se hospedó 1 noche en enero de 2024
Respuesta de CaresseGM el 22 mar. 2024
Thanks for staying we us! We're thrilled you enjoyed your stay.

10/10 Excelente

Abigail

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Had a girls night in Annapolis - this was pretty conveniently located, felt safe and was clean.
Se hospedó 1 noche en enero de 2024
Respuesta de CaresseGM el 30 ene. 2024
Hi Abigail! We're thrilled you had a nice Girl's Night in Annapolis. Thank you for sharing your feedback with our team. We hope we see you again for another girl's night :-)

10/10 Excelente

Hyowon

Se hospedó 1 noche en enero de 2024
Respuesta de CaresseGM el 30 ene. 2024
Hello Hyowon. Thank you for staying with us, we hope to see you again if you travels bring you to Annapolis.

8/10 Bueno

Lisa

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Kandi David el 20 ene. 2024
Hello Lisa,We're delighted to hear that you had a wonderful stay! Your positive feedback means a lot to us. If your travels bring you back to the area, we'd love to host you again.

8/10 Bueno

Angelo

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en enero de 2024
Respuesta de Kandi David el 19 ene. 2024
Hello Angelo,Thank you for choosing to stay with us at the Annapolis Courtyard. We sincerely appreciate your presence and hope you had a delightful experience. Your comfort and satisfaction are our top priorities, and we are grateful for the opportunity to serve you. Should you have any feedback or if there's anything we can improve upon, please do not hesitate to let us know. We hope to welcome you back in the future!

10/10 Excelente

Bradford

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Very clean and reasonable
Se hospedó 1 noche en enero de 2024
Respuesta de Kandi David el 19 ene. 2024
Hello Bradford,We're thrilled to learn you had a fantastic stay! Your satisfaction is our utmost priority, and we appreciate you. We look forward to welcoming you back for another memorable experience.

6/10 Aceptable

Nakira

Se hospedó 1 noche en diciembre de 2023
Respuesta de CaresseGM el 2 feb. 2024
Hello Nakira,Thank you for your feedback about your stay and for choosing Courtyard Annapolis!

10/10 Excelente

ALTHEA

Le gustó: Limpieza, servicios
Se hospedó 1 noche en diciembre de 2023
Respuesta de Kandi David el 8 ene. 2024
Hello Althea,We're thrilled to learn you had a fantastic stay! Your satisfaction is our utmost priority, and we appreciate you. We look forward to welcoming you back for another memorable experience.

10/10 Excelente

Veronica

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Everything was fine.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Kandi David el 8 ene. 2024
Hello Veronica,Thank you for your kind words! We're thrilled to hear that you enjoyed your stay with us. Your satisfaction is our top priority, and we hope to welcome you back soon.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great stay! Everything was as it should be.
Se hospedó 1 noche en diciembre de 2023
Respuesta de CaresseGM el 2 feb. 2024
Thanks for sharing your stay experience with us! We hope that your travels bring you back to Courtyard Annapolis.

10/10 Excelente

Mark

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 5 noches en diciembre de 2023
Respuesta de Kandi David el 3 ene. 2024
Hello Mark,We're delighted to hear that you had a wonderful stay! Your positive feedback means a lot to us. If your travels bring you back to the area, we'd love to host you again

10/10 Excelente

rashawnda

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Loved this hotel
very pleasant experience. beds were so soft . it was nice and cozy
Se hospedó 2 noches en diciembre de 2023
Respuesta de Kandi David el 3 ene. 2024
Hello Rashawnda,Thank you for choosing to stay with us at the Annapolis Courtyard. We sincerely appreciate your presence and hope you had a delightful experience. Your comfort and satisfaction are our top priorities, and we are grateful for the opportunity to serve you. Should you have any feedback or if there's anything we can improve upon, please do not hesitate to let us know. We hope to welcome you back in the future!

8/10 Bueno

Julian

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en diciembre de 2023
Respuesta de Kandi David el 26 dic. 2023
Dear Julian,Thank you for choosing to stay with us at the Annapolis Courtyard. We sincerely appreciate your presence and hope you had a delightful experience. Your comfort and satisfaction are our top priorities, and we are grateful for the opportunity to serve you. Should you have any feedback or if there's anything we can improve upon, please do not hesitate to let us know. We hope to welcome you back in the future!

6/10 Aceptable

rudolph

Respuesta de CaresseGM el 2 feb. 2024
Hello Rudolph,Thank you for staying with us. We appreciate your feedback regarding your stay.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
12/16/23
Room was clean. Bathroom was clean. Heat was very hot. There wasn’t a microwave in the room. In the morning the people above me constantly kept dropping something or bouncing a ball on the floor and it woke me up way earlier than I needed to be.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Kandi David el 24 dic. 2023
Hello Anonymous,Thank you for choosing to stay with us at the Annapolis Courtyard. We sincerely appreciate your presence and hope you had a delightful experience. Your comfort and satisfaction are our top priorities, and we are grateful for the opportunity to serve you. Should you have any feedback or if there's anything we can improve upon, please do not hesitate to let us know. We hope to welcome you back in the future!

10/10 Excelente

Michele

Viajó con su familia
Le gustó: Limpieza, estado de la propiedad e instalaciones
Friendly staff. Comfortable beds. Reasonable price
Se hospedó 1 noche en diciembre de 2023
Respuesta de Kandi David el 24 dic. 2023
Hello Michele,Thank you for choosing to stay with us at the Annapolis Courtyard. We sincerely appreciate your presence and hope you had a delightful experience. Your comfort and satisfaction are our top priorities, and we are grateful for the opportunity to serve you. Should you have any feedback or if there's anything we can improve upon, please do not hesitate to let us know. We hope to welcome you back in the future!

8/10 Bueno

Anna, Minneapolis

Viajó en grupo
Le gustó: Personal y atención, estado de la propiedad e instalaciones
Hotel front desk staff is super nice. The issue was the construction going on outside of the hotel. Incredibly noisy and early mornings because of it. Location is great and there's free parking on site.
Respuesta de Kandi David el 13 dic. 2023
Dear Anna,Thank you for choosing to stay with us at the Annapolis Courtyard. We sincerely appreciate your presence and hope you had a delightful experience. Your comfort and satisfaction are our top priorities, and we are grateful for the opportunity to serve you. Should you have any feedback or if there's anything we can improve upon, please do not hesitate to let us know. We hope to welcome you back in the future!

4/10 Mediocre

Erik

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Kandi David el 11 dic. 2023
Hello Erik,I'm sorry to hear about your disappointing experience with us. Your feedback will be valuable for others considering a stay at this hotel. Thank you for sharing your experiences so improvements can be made. We hope to welcome you back in the future!

8/10 Bueno

Simon

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Convenient hotel outside of Annapolis.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Kandi David el 28 nov. 2023
Dear Simon,Thank you for choosing to stay with us at the Annapolis Courtyard. We sincerely appreciate your presence and hope you had a delightful experience. Your comfort and satisfaction are our top priorities, and we are grateful for the opportunity to serve you. Should you have any feedback or if there's anything we can improve upon, please do not hesitate to let us know. We hope to welcome you back in the future!

10/10 Excelente

Denese

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Nice and clean!
Se hospedó 1 noche en noviembre de 2023
Respuesta de Kandi David el 18 nov. 2023
Dear Denese,Thank you for choosing to stay with us at the Annapolis Courtyard. We sincerely appreciate your presence and hope you had a delightful experience. Your comfort and satisfaction are our top priorities, and we are grateful for the opportunity to serve you. Should you have any feedback or if there's anything we can improve upon, please do not hesitate to let us know. We hope to welcome you back in the future!

10/10 Excelente

Denise

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The location was convenient in getting where we wanted to go. Very quiet.
Se hospedó 4 noches en noviembre de 2023
Respuesta de Kandi el 7 nov. 2023
Dear Denise,Thank you for choosing to stay with us at the Annapolis Courtyard. We sincerely appreciate your presence and hope you had a delightful experience. Your comfort and satisfaction are our top priorities, and we are grateful for the opportunity to serve you. Should you have any feedback or if there's anything we can improve upon, please do not hesitate to let us know. We hope to welcome you back in the future!

6/10 Aceptable

Spencer

Viajó por negocios, Viajó con su familia
Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones, comodidad de la habitación
Marriott platinum member extremely disappointed
We were put in a handicap accessible room which smelled old and musty. The bed was the WORST! It sagged in the middle. If we WERE actually physically impaired, there is no way we could have easily moved from bed to wheelchair. The bed should be replaced ASAP! The air/heating was archaic. This room was disappointing to say the least.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Kandi el 7 nov. 2023
Dear Spencer,Thank you for choosing to stay with us. Your experience is not up to our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of your expectations. I have shared your feedback with the leadership team, so we can do our best to ensure this does not occur again. Once again, thank you for taking the time to share your experience.We hope to see you again. Feel free to let me know if there is anything we can do to make your next stay a memorable one.

10/10 Excelente

Penni

Viajó por negocios
Le gustó: Limpieza, personal y atención
The staff were absolutely awesome. I was there on business and my business is stressful dealing with people. The staff took away my stress.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Kandi David el 4 nov. 2023
Dear Penni,On behalf of the entire hotel team, I want to thank you for sharing your stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the Leadership Team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excelente

Nathan

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
5 star
Se hospedó 1 noche en octubre de 2023
Respuesta de Kandi David el 4 nov. 2023
Dear Nathan,On behalf of the entire hotel team, I want to thank you for sharing your stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the Leadership Team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excelente

Rosa

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great hotel
Hotel was very clean. Very comfortable bed. Staff very friendly. The only negative is the Restaurant. Poor choices . Other than that. It was very good.
Se hospedó 1 noche en octubre de 2023
Respuesta de CaresseM el 1 nov. 2023
Thank you for staying with us, we appreciate your feedback on your stay. We are refreshing our Bistro menu this November, we are excited to share more breakfast options with our guests.

10/10 Excelente

Diane

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en octubre de 2023
Respuesta de Kandi David el 27 oct. 2023
Dear Diane,On behalf of the entire hotel team, I want to thank you for sharing your stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the Leadership Team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excelente

Ezequiel

Se hospedó 3 noches en octubre de 2023
Respuesta de Kandi David el 18 nov. 2023
Dear Ezequiel,Thank you for choosing to stay with us at the Annapolis Courtyard. We sincerely appreciate your presence and hope you had a delightful experience. Your comfort and satisfaction are our top priorities, and we are grateful for the opportunity to serve you. Should you have any feedback or if there's anything we can improve upon, please do not hesitate to let us know. We hope to welcome you back in the future!

6/10 Aceptable

Steven

Viajó con su familia
Le gustó: Limpieza, personal y atención, comodidad de la habitación
Review
No shower caps, no comfortable seating, no mirrors, no glasses ion ice machine as stated, curtain rod broken….lighting marginal
Se hospedó 3 noches en octubre de 2023
Respuesta de Kandi David el 27 oct. 2023
Dear Steven,Thank you for choosing to stay with us. Your experience is not up to our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of your expectations. I have shared your feedback with the leadership team, so we can do our best to ensure this does not occur again. Once again, thank you for taking the time to share your experience. We hope to see you again. Feel free to let me know if there is anything we can do to make your next stay a memorable one.

10/10 Excelente

Daryl

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Excellent staff and great rooms
Se hospedó 1 noche en octubre de 2023
Respuesta de Kandi David el 27 oct. 2023
Dear Daryl,On behalf of the entire hotel team, I want to thank you for sharing your stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the Leadership Team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

8/10 Bueno

Douglas

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 4 noches en octubre de 2023
Respuesta de Kandi David el 18 oct. 2023
Dear Douglas,Thank you for choosing to stay with us at the Annapolis Courtyard. We sincerely appreciate your presence and hope you had a delightful experience. Your comfort and satisfaction are our top priorities, and we are grateful for the opportunity to serve you. Should you have any feedback or if there's anything we can improve upon, please do not hesitate to let us know. We hope to welcome you back in the future!

6/10 Aceptable

Sebastien, Chambly

Se hospedó 3 noches en octubre de 2023
Respuesta de Kandi David el 17 oct. 2023
Dear Sebastien,Thank you for choosing to stay with us at the Annapolis Courtyard. We sincerely appreciate your presence and hope you had a delightful experience. Your comfort and satisfaction are our top priorities, and we are grateful for the opportunity to serve you. Should you have any feedback or if there's anything we can improve upon, please do not hesitate to let us know. We hope to welcome you back in the future!