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Opiniones sobre Osborne Apartments

2.5 out of 5
Osborne Apartments
31 Carlisle Road, Eastbourne, England

Opiniones

9,2

Magnífico

Evaluación: 10 - Excelente. 28 de 39 opiniones" "
Evaluación: 8 - Bueno. 7 de 39 opiniones" "
Evaluación: 6 - Aceptable. 2 de 39 opiniones" "
Evaluación: 4 - Mediocre. 0 de 39 opiniones" "
Evaluación: 2 - Terrible. 2 de 39 opiniones" "

9,6/10

Limpieza

9,2/10

Servicios

9,8/10

Estado de la propiedad e instalaciones

8,8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Michelle

Viajó con su pareja, Viajó con mascotas
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
The reception team were very professional and friendly.
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Lisa

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Lovely apartment and pleasant stay
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Lakshmi

Le gustó: Limpieza, estado de la propiedad e instalaciones
Lovely and welcoming staff.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Andrew

Le gustó: Limpieza, estado de la propiedad e instalaciones
Great place.
Se hospedó 2 noches en abril de 2024

10/10 Excelente

Daniel

Le gustó: Limpieza, comodidad de la habitación
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Ton

Viajó con su familia y niños pequeños
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Good facilities, warm, very high ceiling with big window, full functional kitchen with 4 ring hob, toaster, kettle and I like it a lot, staff responded quickly, recommend and may return.
Se hospedó 10 noches en diciembre de 2023
Respuesta de Manager el 18 ene. 2024
Dear Ton, Thank you for your excellent review and we are absolutely delighted that you enjoyed your stay with us in December. Customer satisfaction is very important to us and we highly appreciate your recommendation and very much look forward to a return visit from you. Kindest regards, Manager

10/10 Excelente

Renato

Se hospedó 2 noches en diciembre de 2023

8/10 Bueno

Gavin

Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Emma

Se hospedó 1 noche en noviembre de 2023
Respuesta de Reservation Manager el 29 nov. 2023
Dear Emma,Thank you for taking the time to review your recent stay with us. We are very pleased that you enjoyed your stay. Kindest regards, Reservations Team

10/10 Excelente

Kahmen

Viajó en grupo
Le gustó: Limpieza, comodidad de la habitación
Clean, quiet and comfortable
Great property, comfortable and quiet. The apartment had a fully-equipped kitchen, which would have been useful for a longer stay. Very clean bathroom, although it's BYO bodywash. We were able to leave our bags so we could start out day early. Staff were great, very polite and kind. The location is about a 15min walk from the centre of town, but only five minutes from the seafront so it's a nice walk. Would have been an excellent location for the Seven Sisters walk, but unfortunately the weather didn't allow for it. Highly recommend Trattoria Anema e Core for dinner, and Bibendum Sunday roast - you won't regret either!
Se hospedó 1 noche en octubre de 2023
Respuesta de Reservation Manager el 29 nov. 2023
Dear Kahmen,Thank you for your wonderful review and we are delighted that you enjoyed your stay with us. We are also pleased that you found everything clean and enjoyed your apartment. We do very much hope that you will come and stay with us again in the future. Kindest regards, Reservations Team

2/10 Terrible

Nicholas

Se hospedó 1 noche en octubre de 2023
Respuesta de Reservation Manager el 24 nov. 2023
Dear Nicholas,You didn't stay with us and you do not have any rights to give the review.You came to the apartment without any photo ID and as per the government rules, we are not allowed to check-in the guest until they provide the valid photo ID at the time of check-in.You were also very rude to our reception staff.You are now banned from booking our apartment again in future. Kind regardsReservation Team

10/10 Excelente

Annette

Viajó en grupo
Le gustó: Limpieza, comodidad de la habitación
Se hospedó 3 noches en octubre de 2023
Respuesta de Reservation Manager el 28 nov. 2023
Dear Annette,Thank you for your wonderful review and we are extremely pleased that you enjoyed your stay with us. We appreciate your recommendation and we would be delighted to welcome you back again. Kindest regards, Reservations Team

8/10 Bueno

Ana Claudia

Viajó con su familia
Le gustó: Limpieza, comodidad de la habitación
Se hospedó 1 noche en octubre de 2023
Respuesta de Manager el 9 oct. 2023
Dear Ana Claudia,Thank you for taking the time to review your recent stay with us. We are very pleased that you enjoyed your stay and our Staff Team thank you for your comments. Kindest regards, Reservations Team

10/10 Excelente

Jamie

Se hospedó 1 noche en septiembre de 2023
Respuesta de Reservation Manager el 14 oct. 2023
Dear Jamie,Thank you taking the time to review your stay at The Osborne Aparthotel and we are very pleased that you found everything you needed. Your comments are appreciated. Kindest regards, Reservations Team

10/10 Excelente

Sharlotte

Le gustó: Limpieza, comodidad de la habitación
Good staff, value, clean, quiet area, location.
The apartments are in a good,quiet,area, but only about 5 minutes from the seafront and 10 to the main town. The hotel is formed of a terrace of elegant victorian houses. The receptionist was friendly and I had help to get the suitcases to the room, he was a nice helpful chap as were the other staff we saw. (cleaning). The room was deluxe: double bed, separate kitchen and bathroom with bay windows and on the raised ground floor. We both have back pain but the bed was very comfortable; no issues. The linen was white Egyptian cotton and the pillows were good. Very clean. The sofa was clean and comfortable in a fabric cover which we prefer to leather/vinyl. Most of the time, we were able to stream films from Netflix, Sat night a bit sketchy. The kitchen was very clean but as others have said a bit basic as regards equipment. I usually do take some kitchen knives to rented apartments, most people do. I needed them. Saying that, there were 3 frying pans. A salad bowl would have been nice, though the large soup bowls served the purpose. There was a washer drier as well as a 3/4 size cooker, microwave, cute fridge freezer, tea towels, detergent and dish sponge. kettle, toaster. The bathroom was big enough and very clean, the shower worked very well and there was plenty of hot water at all times. Great mirrors both sides of the cupboard door. There was a good sized wardrobe outside and a full length mirror. Had 4 nights for under £400 and we were very happy with it. late August.
Se hospedó 4 noches en agosto de 2023
Respuesta de Reservation Manager el 14 oct. 2023
Dear Sharlotte,Thank you for your wonderful and heartfelt review. Our Staff are delighted that you enjoyed your stay with us and on behalf of everyone here at The Osborne Aparthotel, we very much hope that we may welcome you back again in the near future. Kindest regards, Reservations Team

2/10 Terrible

Cliente verificado

Viajó con su familia
No le gustó: Limpieza, comodidad de la habitación
TERRIBLE experience at Osborne Apartments
We stayed at Osborne Apartments in a “deluxe” room for a family of 4 in August. On first glance, the room looked okay – we quickly dropped our luggage and went out. On closer inspection on our return it became clear that the floor was filthy. My wife and I had to clean ourselves for an hour and it was still not clean. This made for an extremely unpleasant stay overnight as we did not want to even walk on that floor. Things got even worse when a leak developed in the ceiling on the main central section of the apartment. Water dripped onto my head and we had to put towels down on the floor to absorb the water. This was obviously a hazard we had to avoid/deal with in the night and not safe for my young family when we needed to use the bathroom etc. As soon as we woke up I strongly complained about the FILTHY FLOOR AND LEAKING CEILING to the staff, demanding a refund. They made very poor excuses about the floor cleanliness, and also stated the leak had never ever happened before – which was a TOTAL LIE as I have photos of multiple watermarks indicating previous leakages. They offered us a different room, but the fact that our stay had been so awful the night before, we could no longer trust Osborne and made it clear we wanted a refund instead. We were told to take this up with Hotels.com - however we have now been told Obsorne have refused to give us any kind of refund. This is ridiculous as they did not even provide us a clean or safe place to stay! AVOID AVOID AVOID!!
The floor of the apartment was filthy throughout
We had to clean ourselves for 1 hour - a horrible experience when you are trying to enjoy a family holiday
A leak from the ceiling developed and water was dripping onto the floor
Evidence of the leaking ceiling
Se hospedó 3 noches en agosto de 2023

8/10 Bueno

Suzanne

Viajó con su familia
Le gustó: Limpieza, comodidad de la habitación
Very good place to stay for a self contained apart
The apartment was very good clean and spacious, ideal for families and couples. Reception was very helpful too.
Se hospedó 3 noches en septiembre de 2023
Respuesta de Reservation Manager el 14 oct. 2023
Dear Suzanne,Thank you for such an excellent review. It was our pleasure to make your stay an enjoyable one and we are delighted that you found everything you needed and clean. It would be a pleasure to have you stay with us again and we very much look forward to this. Our Staff Team thank you. Kindest regards, Reservations Team

10/10 Excelente

Stuart

Le gustó: Limpieza, comodidad de la habitación
Well situated and comfortable
The Osborne Apartments are well situated for the nearby seafront and also for the local restaurants and coffee bars and a short walk to the Theatres, the Tennis Grounds and Eastbourne's shopping centre.
Se hospedó 2 noches en agosto de 2023
Respuesta de Manager el 9 oct. 2023
Dear Stuart,Thank you for your nice comment about our hotel. We appreciate your views and we will certainly pass them on to our staff in the hotel. Our staff is doing their best to make the guests stay comfortable. We look forward to your next stay with us.Kind regards Manager

8/10 Bueno

Andrew

Viajó con su pareja
Le gustó: Limpieza, estado de la propiedad e instalaciones
Liked the hotel
Se hospedó 7 noches en agosto de 2023
Respuesta de Manager el 9 oct. 2023
Dear Andrew,Thank you for taking the time to review your recent stay with us. We are so pleased that you found everything you needed during your stay. It was a pleasure to have you stay with us and we do hope that you will come back and stay with us again. Kindest regards,Manager

6/10 Aceptable

Klair

Se hospedó 1 noche en agosto de 2023
Respuesta de Manager el 9 oct. 2023
Dear Klair,Thank you for taking the time to review your recent stay with us. It was a pleasure to have you stay with us and we do hope that you will come back and stay with us again. Kindest regards,Manager

10/10 Excelente

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, comodidad de la habitación
Clean, comfortable and quiet, The staff at reception were friendly and helpful.
Se hospedó 1 noche en agosto de 2023
Respuesta de Reservation Team el 26 ago. 2023
Dear Anne Topping,Thank you for your excellent review. We are overwhelmed with your comments and our Staff really appreciate your kind words. Kindest regards, Reservations Team

10/10 Excelente

Fiona

Se hospedó 1 noche en agosto de 2023
Respuesta de Reservation Team el 26 ago. 2023
Dear Fiona,Thank you for your excellent review. We are absolutely thrilled that you enjoyed your stay with us here at The Osborne Aparthotel - it was a pleasure to host you. Kindest regards, Reservations Team

10/10 Excelente

Carol Pelling

Se hospedó 2 noches en agosto de 2023
Respuesta de Reservation Team el 26 ago. 2023
Dear Carol Pelling,Thank you for your excellent review. We are absolutely thrilled that you enjoyed your stay with us here at The Osborne Aparthotel - it was a pleasure to host you. Kindest regards, Reservations Team

8/10 Bueno

Saska

Le gustó: Limpieza, comodidad de la habitación
Dog friendly , clean apartment with suitable facilities. Located close to beach and restaurants .Staff were helpful .
Se hospedó 2 noches en julio de 2023
Respuesta de Reservation Team el 26 ago. 2023
Dear Saska, we are delighted to read your excellent review and are very pleased that you found your apartment clean and enjoyed the facilities. Our Staff Team thank you for your kind comments and do hope that you will come and stay with us again if you are in Eastbourne. Kindest regards, Reservations Team

8/10 Bueno

Gayle

Viajó con su familia
Le gustó: Limpieza, estado de la propiedad e instalaciones
Nice place
Se hospedó 2 noches en mayo de 2023
Respuesta de Manager el 23 jun. 2023
Dear Gayle,Thank you for your review and we are pleased that you enjoyed your stay in our Aparthotel. We would be delighted for you to stay with us again.Kindest Regards, Manager

10/10 Excelente

Martin

Se hospedó 1 noche en mayo de 2023
Respuesta de Manager el 24 may. 2023
Dear Martin Kent,We are pleased to know that you found our apartment quality good and comfortable. Thank you for giving us your review and we appreciate your review score for our hotel. Kind regards Manager

10/10 Excelente

Sara

Viajó con su familia
Le gustó: Limpieza, comodidad de la habitación
close to the sea, quiet road, lovely
had a great weekend holiday in Eastbourne, property was great, very close to the sea front, easy free parking at the hotel, and very friendly staff. would reccommend.
Se hospedó 2 noches en mayo de 2023
Respuesta de Manager el 24 may. 2023
Dear Sara,We are delighted with your excellent review of The Osborne Aparthotel, your kind words are appreciated and it has been a pleasure to welcome you back once again.Kind Regards Manager

6/10 Aceptable

Martin

Se hospedó 1 noche en mayo de 2023
Respuesta de Manager el 24 may. 2023
Dear Martin,Thank you for your review and we are pleased that you enjoyed your stay in our Aparthotel. We would be delighted for you to stay with us again.Kindest Regards, Manager

10/10 Excelente

Denise

Le gustó: Limpieza, estado de la propiedad e instalaciones
The room was very, with the added bonus of being pet friendly, the host was very welcoming and accommodating. Would definitely recommend
Se hospedó 1 noche en mayo de 2023
Respuesta de Manager el 18 may. 2023
Dear Denise, Thank you for your kind words and excellent scoring during your recent stay at The Osborne Aparthotel. We are delighted to receive your recommendations and hope you will return.Kindest Regards,Manager

10/10 Excelente

Iain

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Nestled in a beautifully preserved late Victorian building, Osborne Apartment offers guests a seamless blend of historical charm and contemporary elegance. Upon entering the meticulously renovated space, one is greeted by a modern interior design that instantly exudes warmth and sophistication. The room featured an exceptionally comfortable bed, ensuring a restful night's (sleep for even the most discerning traveller). The stylish bathrooms boast both functionality and comfort, providing a tranquil space for guests to rejuvenate. The petite yet well-appointed kitchen is designed with convenience in mind. At Osborne Apartment, the staff's dedication to exemplary service is evident from the moment you arrive. Their friendly and welcoming demeanour extends from effortless check-in to heartfelt farewells upon checkout. With unwavering attention to detail, the team delivered a high-value guest experience. Situated in a prime location, Osborne Apartment is just a stone's throw from the beach and within easy reach of the city's central attractions. For travellers seeking simplicity, comfort, and convenience, look no further than this exceptional 10/10 accommodation option.
Respuesta de Manager el 10 may. 2023
Dear Iain Davie,Thank you for taking the time to review our aparthotel. We are delighted that you enjoyed your stay with us and we very much look forward to being able to welcome you back again.Kindest regards,Manager.

8/10 Bueno

Bela

Viajó con su familia, Viajó con mascotas
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Excellent accommodation for a family of 4 and our dog. High quality amenities included eg washer dryer. We really enjoyed our stay and would highly recommend it. Staff very friendly and helpful. Carried our bags to our room.
Se hospedó 3 noches en abril de 2023
Respuesta de Manager el 28 abr. 2023
Dear Bela,It will be our pleasure to inform the staff team that you were happy with their services. We thank you for taking the time to write a review for our hotel. Kind regards Manager

10/10 Excelente

jayne

Viajó con su familia
Le gustó: Limpieza, comodidad de la habitación
Se hospedó 2 noches en abril de 2023
Respuesta de Manager el 28 abr. 2023
Dear Jayne,We are pleased to know that you found our apartment quality good and comfortable. Thank you for giving us your review and we appreciate your review score for our hotel. Kind regards Manager

10/10 Excelente

Rosa

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2023
Respuesta de Manager el 3 abr. 2023
Dear Rosa Afonso,Thank you for choosing to stay with us. We are pleased to know that you like our apartments and enjoyed your stay in our hotel apartment. We look forward to your future stay. Kind regards Manager

10/10 Excelente

Nurudeen

Viajó por negocios
Le gustó: Limpieza, comodidad de la habitación
Amazingly beautiful, classy, and a global standard hotel
Se hospedó 1 noche en febrero de 2023
Respuesta de Manager el 24 feb. 2023
Dear Nurudeen AdediranThank you for staying with us. We appreciate your kind words about our Aparthotel. We thank you for giving us such a lovely review about our services. We look forward to seeing you again. Kind regards Manager

10/10 Excelente

Reindert Andreas Maria

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Heel vriendelijke ontvangst, erg behulpzaam en geïnteresseerd. Prachtige ligging, vlakbij strand en centrum. Parkeren kon in het weekend gratis in de buurt. We komen graag terug!!
Respuesta de Manager el 24 feb. 2023
Dear Reindert Andreas,Thank you so much for using our hotel for your stay. We are doing our best to keep the quality of our services for the comfort of our guests. We thank you for confirming that you like the comfort of our apartment. Hopefully, we will see you soon. Kind regards Manager

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, comodidad de la habitación
Se hospedó 3 noches en diciembre de 2022
Respuesta de Manager el 7 ene. 2023
Dear D Tanner, We are pleased to know that you found our apartment quality good and comfortable. Thank you for giving us your review and we appreciate your review score for our hotel. Kind regards Manager