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Opiniones sobre Quality Inn & Suites

2.5 out of 5
Quality Inn & Suites
2921 O' Leary Lane, East Troy, WI

Opiniones

8,2

Muy bueno

Evaluación: 10 - Excelente. 220 de 526 opiniones" "
Evaluación: 8 - Bueno. 178 de 526 opiniones" "
Evaluación: 6 - Aceptable. 61 de 526 opiniones" "
Evaluación: 4 - Mediocre. 43 de 526 opiniones" "
Evaluación: 2 - Terrible. 24 de 526 opiniones" "

8,2/10

Limpieza

8,6/10

Personal y atención

7,4/10

Servicios

8,0/10

Estado de la propiedad e instalaciones

7,8/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

Brent

Viajó con su pareja
No le gustó: Personal y atención
We stayed 4 nights. Housing never once made the bed, much less refreshed it. The 3rd day they didn't even enter the room. P
Se hospedó 4 noches en mayo de 2024

10/10 Excelente

Paul

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Michael

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Bailey J

Se hospedó 1 noche en abril de 2024

8/10 Bueno

Melissa

Viajó con su familia, Viajó con mascotas
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Check in was easy, staff were accommodating for bringing our dog, rooms and linens clean. Some areas could use some sprucing up and the breakfast options were very minimal, but would stay here again.
Se hospedó 1 noche en abril de 2024
Respuesta de Kevin el 11 abr. 2024
Dear guest Thanks for your feedback! We're glad to hear that your check-in process was easy and that our staff were accommodating in allowing you to bring your dog. It's great to know that you found the rooms and linens clean during your stay. We appreciate your suggestion about sprucing up certain areas, and we'll definitely take that into consideration. We apologize if the breakfast options were minimal, and we'll see if we can expand the offerings in the future. We're thrilled to hear that you would stay with us again, and we look forward to welcoming you back in the future. Thank you for your review!

10/10 Excelente

paul

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The room was huge for a very low price through Expedia. The bed was comfortable! The shower was hot with plenty of water pressure!!
Se hospedó 1 noche en abril de 2024
Respuesta de Kevin el 11 abr. 2024
Dear Guest,That's awesome to hear! We're thrilled that you found our room spacious and at a great price through Expedia. It's fantastic that the bed was comfortable and that you enjoyed a hot shower with plenty of water pressure. We strive to provide a comfortable and enjoyable experience for our guests, and we're glad we hit the mark with you. Thank you for sharing your positive feedback, and we hope to welcome you back in the future. Have a fantastic day!

8/10 Bueno

Patti Ann, Spring Creek

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Close to the things I needed to do. Clean and quiet.
Se hospedó 7 noches en marzo de 2024
Respuesta de Kevin el 11 abr. 2024
Dear Customer,That's great to hear! We're glad that our hotel was conveniently located close to the things you needed to do. It's fantastic that you found our hotel clean and quiet during your stay. Providing a clean and peaceful environment is important to us, and we're delighted that we met your expectations. Thank you for sharing your positive feedback, and we hope to have the opportunity to welcome you back in the future. Have a wonderful day!

2/10 Terrible

Michael

Viajó con su familia
Le gustó: Personal y atención
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Broken Hot Tub heater. Broken Pool water Heater. No vacuuming of hallways steps, common areas, very dirty. Continental breakfast leaves much to be desired. Coffee dispensers are filthy coffee taste, like it may never been cleaned. Food not tasting very fresh..
Se hospedó 2 noches en febrero de 2024
Respuesta de Kevin el 11 abr. 2024
Dear Guest ,I'm really sorry to hear about your experience at our hotel. We apologize for the broken hot tub and pool water heaters. That's definitely not the level of comfort we strive to provide for our guests. We'll make sure to address these issues promptly. We apologize for the lack of cleanliness in the hallways, steps, and common areas. We take cleanliness very seriously, and we'll work on improving our housekeeping services. We're sorry that the continental breakfast didn't meet your expectations. We'll take your feedback into consideration to enhance the options and ensure everything tastes fresh. We apologize for the condition of the coffee dispensers, and we'll make sure they are cleaned regularly. We appreciate your feedback and will use it to improve our services. Thank you for bringing these issues to our attention, and we hope to have the opportunity to make it up to you in the future.

10/10 Excelente

Jose

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Had a nice room and enjoyed the indoor pool and jacuzzi
Se hospedó 2 noches en febrero de 2024
Respuesta de Kevin el 11 abr. 2024
Dear guest,Thanks for sharing your positive feedback! We're glad to hear that you had a nice room during your stay at our hotel. It's fantastic that you enjoyed our indoor pool and jacuzzi as well. We strive to provide a comfortable and enjoyable experience for our guests, and we're thrilled that we hit the mark with you. We appreciate your kind words, and we hope to have the opportunity to welcome you back in the future. Have a fantastic day!

6/10 Aceptable

Valarie

Se hospedó 2 noches en febrero de 2024
Respuesta de Kevin el 11 abr. 2024
Thank you for your Feedback.We appreciate it

2/10 Terrible

Dianne, SANDISFIELD

No le gustó: Limpieza, estado de la propiedad e instalaciones
Ended up going to a different hotel. This play was disgusting.

10/10 Excelente

Rebecca

Viajó con su familia, Viajó en grupo
Le gustó: Personal y atención, comodidad de la habitación
The staff was amazing! We had to book an additional 2 nights due to bad weather. Everybody was super friendly and very accomodating!
Se hospedó 1 noche en enero de 2024

6/10 Aceptable

Robert

Viajó con su familia
Le gustó: Servicios
Room 115 next to mechanical noise often on all night
Se hospedó 1 noche en enero de 2024

8/10 Bueno

Dionna

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Comfortable
Se hospedó 1 noche en enero de 2024

4/10 Mediocre

Aleksandra

Viajó con su familia y niños pequeños
Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones
super friendly & welcoming staff :) but otherwise property has gone downhill :/ breakfast super limited, cheap and dry. cold water in the pool. worse part so many stink bugs IN THE ROOM :( last morning seen one jump out of our bag… the spot overall too just has creepy vibes, creepy people…
Se hospedó 2 noches en diciembre de 2023

10/10 Excelente

Mary

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Jane

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
I highly recommend . . .
Very nice room, very friendly desk staff. This hotel should buy new towels. At first I thought the towels in the room were dirty, but they are old and worn out. It reflects badly on the hotel.
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Marguerite

Viajó con su pareja
The king suite needed a bigger TV and dresser
Se hospedó 1 noche en diciembre de 2023

2/10 Terrible

Justin

Viajó por negocios
No le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
I decided to leave after checking in as the room smelt like poop and the room had three different color light bulbs that gave me a headache
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Ken

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en noviembre de 2023

4/10 Mediocre

Martha

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Personal y atención
No le gustó: Servicios, estado de la propiedad e instalaciones
They never eaned our room in the week we were there. They made us bring dirty towels to the desk to exchage for clean ones, and even made us wait because they had no clean towels.
Se hospedó 5 noches en noviembre de 2023

2/10 Terrible

ASHLEY

No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
staff was incredibly RUDE
Se hospedó 2 noches en noviembre de 2023
Respuesta de GM el 15 nov. 2023
We are sorry that you wanted to cancel after the stay date and your request was not entertained according to your wishes. It was a advance purchase no cancel reservation and was handled according to the protocol. We are sorry that you took the staff as rude as they told you the reservation policy. You was a no show and was handled per no show policy.

6/10 Aceptable

Peggy

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Room appeared clean , but it did have a bad odor.
Se hospedó 1 noche en noviembre de 2023
Respuesta de GM el 13 nov. 2023
Thanks for stay and feedback. It will help us to improve our service.

8/10 Bueno

wendy

Le gustó: Limpieza, personal y atención
No le gustó: Estado de la propiedad e instalaciones
Nice room and I'd come back. Very friendly lady ecing me in but my only thing that bothered me is I don't have the total at check in. One booked through Expedia n one I called to add extra day but I'm sure tomorrow I'll know. Very nice staff. Few bugs in the room but probably from colder weather but not sure how they got in. Oh n bed was noisy when youoved to turn or sit. Weird. But I still will be back because extremely friendly staff at check in. Shes exceptional
Se hospedó 1 noche en noviembre de 2023
Respuesta de GM el 13 nov. 2023
Thanks for your stay and feedback. It will help us to provide better service.

6/10 Aceptable

Andrew

Was there 5 days and never got new towels, trash taken out, new sheets...etc
Se hospedó 5 noches en octubre de 2023
Respuesta de GM el 13 nov. 2023
Thanks for your stay and feedback. It will help us to provide better service to all guests.

10/10 Excelente

Lora, Oak Creek

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It's a nice getaway, love the jacuzzi in the room!
Se hospedó 1 noche en octubre de 2023
Respuesta de GM el 29 oct. 2023
Thanks for your stay and positive feedback.

8/10 Bueno

Frank

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
King suite was spacious and clean. Staff was friendly and accommodating. No elevator to second floor. Had to carry heavy luggage.
Se hospedó 6 noches en octubre de 2023
Respuesta de GM el 29 oct. 2023
Thanks for your stay and feedback.

10/10 Excelente

Lydia

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en octubre de 2023
Respuesta de GM el 29 oct. 2023
Thanks for your stay and positive feedback.

8/10 Bueno

Lyndsey

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de GM el 13 nov. 2023
Thanks for your stay and rating.

10/10 Excelente

Lindsay

Se hospedó 1 noche en octubre de 2023
Respuesta de GM el 13 nov. 2023
Thanks for your positive rating of your stay.

8/10 Bueno

Lisa

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en octubre de 2023
Respuesta de GM el 29 oct. 2023
Thanks for your stay and positive feedback.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en septiembre de 2023
Respuesta de GM el 29 oct. 2023
Thanks for your stay and positive feedback.

4/10 Mediocre

Kitty

Se hospedó 3 noches en septiembre de 2023

4/10 Mediocre

Cliente verificado

Viajó por negocios
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Stay elsewhere
Staff seemed annoyed that they had to stop their smoking break to do their job. Cleaned the jacuzzi tub with OH YUCK cleaner which produced a significant layer of ooze and slime which I then had to clean up before using the tub. The desk chair was not usable due to several stains on the chair from previous occupant's sexual escapades. The room across the hall had a yip-dog that barked until almost 2am. The room next to mine left the tv on all night. The only good things I can say are: nice pool and endless hot water. Otherwise - not staying here again.
Se hospedó 2 noches en septiembre de 2023

10/10 Excelente

Cynthia

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Quiet stay
This hotel is about a mile from city center on an interchange with no other businesses. Very quiet but for some it may be too quiet. Road construction at the moment. Our room had microwave and fridge though! One of the staff smokes like a chimney and apparently Wisconsin doesn't have a 15 foot rule; we couldn't use the side door for most of our stay.
Se hospedó 2 noches en septiembre de 2023
Respuesta de GM el 13 nov. 2023
Thanks for your stay and feedback.

4/10 Mediocre

Michaela

Viajó por negocios
Le gustó: Personal y atención
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Firstly, I'd like to state that my review has no bearing on the staff, namely Jennifer. She was professional, personable, and overall attempted to resolve any issue immediately upon notice. However, I encountered one issue after another during my stay. Initially after check in I went to my room and was instantly taken aback by some foul odor that permeated the room. I went to the front desk to ask Jennifer if she could switch my room and if she wouldn't mind coming and inspecting the room with me to smell the room. She agreed and stated that she would have housekeeping come in the morning and freshen it. I received a different room and headed back to start unpacking. I wanted to turn on the TV but kept getting a grey box error message that said no signal. So, again I had to get someone at the front desk. Thankfully, Jennifer remained patient and started pushing buttons on the remote, wiggled the cords, unplugged them, then plugged it back and after awhile it finally came back on. I lit up with a smile and was happy I didn't have to see if they could bring another tv. Then as I was undressing and beginning to prepare for a bath in the jetted tub, I went to grab a towel and noticed how dingy and crispy they were. It was all just frustrating and a huge disappointment. I went to bed and woke up the next morning ready for the advertised breakfast. What a joke! I saw one empty heated pan in a tray meant for 2. I went to the front desk to ask & the guy brought out some powered eggs!
Se hospedó 2 noches en septiembre de 2023

10/10 Excelente

William

Viajó con su pareja
Le gustó: Personal y atención, estado de la propiedad e instalaciones
Welcoming and friendly staff. Room is clean and secure. Obvious innkeepers take pride in service and property. Thank you for ensuring de-stress weekend
Se hospedó 1 noche en septiembre de 2023
Respuesta de GM el 29 oct. 2023
Thanks for your stay and positive feedback.

10/10 Excelente

SUSAN

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Staff was great
Se hospedó 1 noche en agosto de 2023
Respuesta de GM el 29 oct. 2023
Thanks for your stay and positive feedback.

8/10 Bueno

Sherri

Viajó con su familia
Le gustó: Limpieza, personal y atención
Room was spacious and bed was comfortable. Television was fine although I could not find local channels or network channels. Generally clean, air conditioning worked well.
Se hospedó 4 noches en agosto de 2023
Respuesta de GM el 29 oct. 2023
Thanks for your stay and positive feedback.

2/10 Terrible

Charina, BOLINGBROOK

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

Marcia

Le gustó: Limpieza, personal y atención
Se hospedó 1 noche en septiembre de 2023
Respuesta de GM el 29 oct. 2023
Thanks for your stay and positive feedback.

6/10 Aceptable

Joseph

Viajó con su familia
No le gustó: Limpieza, estado de la propiedad e instalaciones
Carpet was filthy
The carpet was discussing. I wore a pair of white socks, just to sleep. After 4 nights they were black. The pillows are tiny. Barely as big as my head. I've never seen pillows that small except on a sofa.
Se hospedó 4 noches en agosto de 2023

6/10 Aceptable

Nicole

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Everything was great but the room was terribly musty. Some of the towels looked a little dingy too.
Se hospedó 1 noche en agosto de 2023

10/10 Excelente

Jane

Se hospedó 2 noches en agosto de 2023
Respuesta de GM el 13 nov. 2023
Thanks for your stay and positive ratings.

10/10 Excelente

Richard

Viajó con su pareja, Viajó con mascotas
Le gustó: Personal y atención
Front counter service was great.
Se hospedó 1 noche en agosto de 2023

10/10 Excelente

Wilhelmina

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great customer service. Nice pool, hot tub, and hot breakfast.
Se hospedó 1 noche en agosto de 2023

2/10 Terrible

Alyssa

Viajó con su pareja
No le gustó: Limpieza, personal y atención, servicios
While coming up to this hotel we checked in and went to the room, it was absolutely disgusting, brown marks in the ceiling, the photos were incorrect there was no jacuzzi, and the bed’s comforter had spots all over it. We went down to the main desk to tell the staff it was disgusting, they refused to give out money back and we’re quite rude. We were not even in the room 20 minutes or had later on the bed. He threatened to call the police on us after requesting our money back numerous times. I still request a refund.
Se hospedó 1 noche en agosto de 2023

8/10 Bueno

Tonya

Viajó por negocios
Le gustó: Personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Potential to be better
Enployees were kind and helpful. Breakfast was pretty weak. Pretty basic and lots of items empty upon arrival. Room had a dirty/musty smell.
Se hospedó 4 noches en agosto de 2023
Respuesta de GM el 10 ago. 2023
Thanks for your stay and feedback.

8/10 Bueno

Stacy

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The rooms show some minor damage here and there in the drywall, but the rooms are clean, the bedding fresh and the staff very pleasant and accommodating.
Se hospedó 2 noches en agosto de 2023
Respuesta de GM el 10 ago. 2023
Thanks for your stay and feedback.

4/10 Mediocre

Cliente verificado

Viajó con su familia
No le gustó: Limpieza, comodidad de la habitación
Unfortunately I left after one night. I wasn’t sure if the bedding was actually fresh so I slept on top of the covers. There was a very strong smell and the room was very humid.
Se hospedó 2 noches en agosto de 2023
Respuesta de GM el 10 ago. 2023
Thanks for the feedback.