Desayuno buffet incluido todos los días
Ver disponibilidad

Opiniones sobre Cresthill Suites Syracuse

3 out of 5
Cresthill Suites Syracuse
6410 New Venture Gear Dr, East Syracuse, NY

Opiniones

7,8

Bueno

Evaluación: 10 - Excelente. 422 de 1001 opiniones" "
Evaluación: 8 - Bueno. 257 de 1001 opiniones" "
Evaluación: 6 - Aceptable. 178 de 1001 opiniones" "
Evaluación: 4 - Mediocre. 74 de 1001 opiniones" "
Evaluación: 2 - Terrible. 70 de 1001 opiniones" "

7,6/10

Limpieza

8,6/10

Personal y atención

7,8/10

Servicios

7,4/10

Estado de la propiedad e instalaciones

7,8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Gabriela

Viajó con su familia
Le gustó: Limpieza, personal y atención
La limpieza y el desayuno
Se hospedó 1 noche en octubre de 2023
Respuesta de Kiki Raymond el 2 nov. 2023
Thank you for staying at CrestHill Suites in Syracuse and taking time out of your busy schedule to share you experience. We always aim to deliver a great experience and all of us are delighted that we could ensure a comfortable stay during your visit. We look forward to welcoming you back to CrestHill Suites on your next visit to Syracuse.

10/10 Excelente

Gonzalo

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Buena estancia
Una sola noche, muy amplia la habitación, mobiliario un poco viejo, desayuno excelente y amplio.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Kiki Raymond el 9 oct. 2023
Thank you for staying at CrestHill Suites in Syracuse and taking time out of your busy schedule to share you experience. We always aim to deliver a great experience and all of us are delighted that we could ensure a comfortable stay during your visit. We look forward to welcoming you back to CrestHill Suites on your next visit to Syracuse.

8/10 Bueno

Guillermo

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
buenas instalaciones, buen servicio
Se hospedó 1 noche en septiembre de 2023
Respuesta de Kiki Raymond el 16 sept. 2023
Gracias por hospedarse en CrestHill Suites en Syracuse y tomarse el tiempo de su apretada agenda para compartir su experiencia. Nuestro objetivo siempre es ofrecer una gran experiencia y todos estamos encantados de poder garantizarle una estancia cómoda durante su visita. Esperamos darle la bienvenida nuevamente a CrestHill Suites en su próxima visita a Syracuse.

10/10 Excelente

Gabriela

Viajó con su pareja
Le gustó: Limpieza, personal y atención
Excelente
Se hospedó 1 noche en junio de 2023
Respuesta de Dylan el 14 jun. 2023
Hi Gabriela,Thank you for taking the time to give us a review!

4/10 Mediocre

Jocelyn

Viajó con su familia y niños pequeños, Viajó con su familia
No le gustó: Personal y atención, servicios
There was no additional clean linen for the pull out bed. The property should either invest in additional linen. Or the manager should review reservations to ensure that linen has been washed to offer guests. When I checked in the staff were reading and laughing at negative reviews they’ve received. This was highly unprofessional. I didn’t allow it to set the tone for my stay, but to then learn there was no additional “clean” linen available reiterated the unprofessionalism.
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Porsha

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It was very quiet and no smoking was permitted in the building.
Se hospedó 2 noches en abril de 2024

6/10 Aceptable

Quinyetta

Average
Se hospedó 2 noches en abril de 2024

10/10 Excelente

Lisa

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The stay was really good but do not order the room service which is not on site, We ordered food that the person said would be 45mins which took 2hrs and when we called 3 times each person said they are 2 mins away . The fries were cold and half eaten, wings were supposed to be honey garlic were hot sauce with half of the sauce leaked onto the fries .
Se hospedó 1 noche en abril de 2024

8/10 Bueno

David, Kirkland

Viajó con su pareja, Viajó con mascotas
Le gustó: Limpieza, personal y atención, servicios
room was very clean although the bathroom could use a renovation. Property condition is not as well maintained as in the past years…needs a bit of tlc in some areas.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Janice

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The staff was very friendly and helpful. The breakfast was great, and the coffee was very good too. Pillows were available on the bed in a variety of thickness. And the price was very reasonable.
Se hospedó 1 noche en abril de 2024
Respuesta de Michelle el 2 may. 2024
Thank you for staying with us. Glad you enjoyed your stay.

8/10 Bueno

Angela

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Property was dated but staff were nice and rooms were decent. The breakfast was good every morning as well. We stayed two nights and both days breakfast was good.
Se hospedó 2 noches en febrero de 2024

6/10 Aceptable

Eben

Viajó con su pareja
Le gustó: Personal y atención, estado de la propiedad e instalaciones
The place basically earned the three star rating it had; it was certainly adequate but not not in any way upscale, but again, that's a true review, not intended as a criticism; we would not hesitate to recommend the place - for its star class. We paid a quite high price for our stay, but that was because of the solar eclipse; I trust their regular price is much closer to what a place like this would normally command. The positives: property was fine, it was quiet, staff was very nice, and breakfast VG. Negatives: the sole under window heating unit in the bedroom didn't provide adequate heat for the bathroom or living area unless turned up too high for the bedroom, and the wastebaskets weren't emptied from the previous occupant.
Se hospedó 2 noches en abril de 2024

6/10 Aceptable

Meghan

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Every easy to get to, and very convenient
Se hospedó 1 noche en abril de 2024

2/10 Terrible

MICHALINA

Viajó con su familia y niños pequeños
We prepaid for a room with two queen beds, but upon check in we were told none of those rooms were available. We were offered a downgrade to a single king bed, which was not acceptable and we were not given a refund. I will never prepay for a room again.
Se hospedó 3 noches en abril de 2024

4/10 Mediocre

Praveen

Viajó con su familia
Le gustó: Servicios
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024

6/10 Aceptable

Peggy

Great last minute spot for the eclipse at a reasonable price.
Se hospedó 1 noche en abril de 2024

4/10 Mediocre

Alana

Viajó con su familia
Le gustó: Personal y atención
No le gustó: Servicios, estado de la propiedad e instalaciones
We only stayed 1 night for the eclipse and did not use any of the additional amenities like pool or fitness room. Positives: the staff was very friendly and helpful. The room was very big. There was liquid hand soap in the bathroom instead of bars. Breakfast was pretty comparable to other continental breakfasts. Negatives: the hotel was very outdated and run down. The furniture looked like it was fun the 80s, the outlets were worn and did not hold plugs well, the heating system was noisy and worked my sun up through the night. The pull out couch was dirty and the mattress had no padding. It was unusable. Our room smelled like musty dog and there was a piece of dog chew toy or treat left in the floor (we did not have a dog with us.) With significant upgrades this could be a nice hotel but for the price we paid, I expected much higher quality.
Se hospedó 1 noche en abril de 2024

6/10 Aceptable

Anthony

Se hospedó 1 noche en abril de 2024

8/10 Bueno

Clark

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Yiming

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice and friendly employees. In general, the experience was great.
Se hospedó 2 noches en abril de 2024

8/10 Bueno

Karl

Le gustó: Personal y atención, estado de la propiedad e instalaciones
Great
Se hospedó 1 noche en marzo de 2024

4/10 Mediocre

Barbara

Viajó con su familia y niños pequeños
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Dirty, floor was dirty. Not been vacuumed in a very long time . Chap stick from last person under the bed . Disgusting
Se hospedó 1 noche en marzo de 2024

6/10 Aceptable

Dawn

Viajó con su familia
Le gustó: Personal y atención
Front desk was very friendly and helpful
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Li

Se hospedó 1 noche en abril de 2024

10/10 Excelente

Denise

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very comfortable bed separate from sitting area and kitchenette- faced courtyard with pool
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Brandon

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Jolene at the front desk was both pleasant and helpful!
Se hospedó 1 noche en abril de 2024

6/10 Aceptable

timothy

no bath soap or shampoo carpet had a smell
Se hospedó 3 noches en marzo de 2024

10/10 Excelente

Marie

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I cannot really complain about the stay. The hotel looks clean and inviting when I checked in and our room was exactly as described. The breakfast was great, and had full options. I would not describe the area where the hotel to be located busy or bustling but that is perfectly fine if you have a car obviously. It was centrally located and only a few minutes away from most places we needed to see and visit. Overall, very inviting place for the short stay. Would stay there again if ever I am in Syracuse.
Se hospedó 2 noches en marzo de 2024

10/10 Excelente

Siva rama krishna Prasad

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Overall Good
Se hospedó 1 noche en marzo de 2024

4/10 Mediocre

Randy

Viajó con su pareja
No le gustó: Estado de la propiedad e instalaciones
Cobwebs in room. Fire alarm beeping. Furniture very old.
Se hospedó 1 noche en marzo de 2024

6/10 Aceptable

Jaime, Webster

Viajó con su familia
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
This property is pretty run down and outdated! Door to our room (do not stay in #216) does not properly lock. Definitely not worth the price. We only stayed one night.
Se hospedó 1 noche en marzo de 2024

2/10 Terrible

Hasahn

Se hospedó 1 noche en marzo de 2024

8/10 Bueno

Tina

Viajó en grupo
Le gustó: Servicios, estado de la propiedad e instalaciones
1 bed out of 2 queens was garbage. Like sleeping in a hole. Bathroom dryer hadn’t been wiped. Hairs that were not mine sitting on top of it. Left dirty towels outside door, thought they would leave some in bag by my door. Asked me to walk a mile to front desk, that didn’t happen so towels were brought 4 hrs later. Left trash outside door and asked for new bags and they never left them. Ended up leaving a day earlier cause my back couldn’t take that bed another night. Would probably stay there again , rooms were good but will check beds 1st thing when I walk in. Breakfast was great! 3.5 of 5 stars
Se hospedó 3 noches en marzo de 2024

10/10 Excelente

Michael

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 7 noches en marzo de 2024

6/10 Aceptable

Adriana

Le gustó: Personal y atención, servicios
I had been there 3 years ago . This time place need some good update . Room in poor condition . It was not very clean . Pillows bad quality , and more
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Kari

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Staff was wonderful and super knowledgeable!
Se hospedó 1 noche en marzo de 2024

8/10 Bueno

Melanie

Viajó con su familia
Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones
Great 2 bedroom suite however doors were filthy and need to be cleaned badly. Rest was pretty clean and rug was spotless. Furniture is very out of date but ok and bed was comfortable. Bathroom needs renovation but was clean.
Se hospedó 1 noche en marzo de 2024

4/10 Mediocre

Tajuanna

Se hospedó 5 noches en marzo de 2024

10/10 Excelente

dennis

Viajó con su pareja, Viajó por negocios, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Staff clean up very quickly
Se hospedó 1 noche en marzo de 2024

2/10 Terrible

Andrew

No le gustó: Personal y atención, estado de la propiedad e instalaciones
Do not stay at this hotel. We stayed in a room that ended up having a ceiling water leak overnight. The entire room smelled like vomit in the morning. Manager told us it’s been an ongoing issue with that room and we were not made aware prior. They are not repairing it because they have actually been evicted and will vacating the premises soon. Yet they continue to keep that room open for reservations. Regardless of the cost, STAY ELSEWHERE!
Se hospedó 2 noches en marzo de 2024

10/10 Excelente

Patricia

Viajó con su familia, Viajó con mascotas
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We were greeted wonderfully. Our room was on the first floor and that was convenient because we brought our dog. Desk staff was very helpful with all our questions.
Se hospedó 1 noche en marzo de 2024
Respuesta de Michelle el 13 mar. 2024
Thank you for staying with us. Have a great day.

10/10 Excelente

Katherine

Viajó con su familia
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Amazing.
Se hospedó 1 noche en marzo de 2024
Respuesta de Michelle el 13 mar. 2024
Thank you for staying with us. Have a nice day.

8/10 Bueno

Billy

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Reasonable price; very clean; breakfast so-so.
Se hospedó 2 noches en marzo de 2024
Respuesta de Kiki Raymond el 7 mar. 2024
Thank you for staying at CrestHill Suites in Syracuse and taking time out of your busy schedule to share your experience. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Your business means a lot to us, so if you ever have additional feedback, please don’t hesitate to reach out. We look forward to welcoming you back to CrestHill Suites on your next visit to Syracuse.

4/10 Mediocre

Cheyenne

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Rooms need some serious updating and cleaning . Asked for a late checkout of an hour as a VIP member and was told I’d be charged $25. I have NEVER paid for a late check out in my life .
Respuesta de Kiki Raymond el 4 mar. 2024
First and foremost, Thank you for taking the time to share your feedback with us. We would like to express our apologies that you had a negative experience in our hotel. We at CrestHill Suites in Syracuse always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please feel free to reach out with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.

2/10 Terrible

Brydon

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024
Respuesta de Kiki Raymond el 4 mar. 2024
First and foremost, Thank you for taking the time to share your feedback with us. We would like to express our apologies that you had a negative experience in our hotel. We at CrestHill Suites in Syracuse always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please feel free to reach out with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.

10/10 Excelente

Anne Marie

Se hospedó 9 noches en febrero de 2024

6/10 Aceptable

Jowanna

No le gustó: Personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Kiki Raymond el 4 mar. 2024
Thank you for staying at CrestHill Suites in Syracuse and taking time out of your busy schedule to share your experience. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Your business means a lot to us, so if you ever have additional feedback, please don’t hesitate to reach out. We look forward to welcoming you back to CrestHill Suites on your next visit to Syracuse.

6/10 Aceptable

Robert

Viajó con su familia
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Since we stayed there a few years ago, the place has deteriorated. The furnishings are shabby, the TV remote did not work - no replacement available - and we had to fix our broken toilet due to no maintenance staff on site. On the positive side, breakfast was fine and the prices of the accommodations are reasonable.
Se hospedó 2 noches en febrero de 2024
Respuesta de Kiki Raymond el 29 feb. 2024
Thank you for staying at CrestHill Suites in Syracuse and taking time out of your busy schedule to share your experience. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Your business means a lot to us, so if you ever have additional feedback, please don’t hesitate to reach out. We look forward to welcoming you back to CrestHill Suites on your next visit to Syracuse.

10/10 Excelente

Maria

Se hospedó 1 noche en febrero de 2024
Respuesta de Kiki Raymond el 29 feb. 2024
Thank you for staying at CrestHill Suites in Syracuse and taking time out of your busy schedule to share your experience. We always aim to deliver a great experience and all of us are delighted that we could ensure a comfortable stay during your visit. We look forward to welcoming you back to CrestHill Suites on your next visit to Syracuse.

10/10 Excelente

Yolanda

Se hospedó 1 noche en febrero de 2024
Respuesta de Michelle el 21 mar. 2024
Thank you for staying with us. We hope to see you again soon.