Well, to start, we had to reach out to two different people to find out how to even check in when we got there. We had conflicting unit numbers and there were no instructions on checking in. Once we finally got ahold of someone, they told us that the keypad to unlock the door was upstairs through the unlocked door in the parking garage, not at the entry door like every other unit in the building....this one has a regular key lock at the entry door that is left open and you have to go through that and go upstairs to the main door with the keypad.
There are no welcome instructions or anything once you get inside. No WiFi password, instructions on how to use the non working TVs, check out procedures or anything. It is advertised as having 2 working televisions with cable/satellite which we found to be untrue. The night we checked in, we texted the property manager about getting the WiFi password which he quickly sent us. We discovered a few hours later that neither TV worked so we texted him and asked if there was something special in working the TV’s and he said he’d get it figured out in the morning - this was a Thursday night so we expected to hear from someone Friday morning. By lunch Friday, we hadn’t heard from anyone so we texted to do follow-up, no answer. 5:30 or so rolls around and we text again, no answer. Saturday morning we got an email from someone different saying they’d try to get it resolved. Long story short, someone came and brought 2 Roku sticks for us to use on Sunday afternoon. They also told us they would be refunding us part of our payment since the place was falsely advertised- haven’t seen that yet.
There were lots of little things that needed upgrading as well. It’s an older condo that could use some TLC. The location is great though and the views are pretty awesome. We didn’t try out the pools or anything so can’t comment on those. Would we stay at this particular condo again? No, but may consider staying in a different one in the Cascade Village.