Todas las opiniones que se muestran provienen de experiencias de huéspedes reales. Solo las personas que han reservado una estadía con nosotros pueden enviar su opinión. Verificamos las opiniones con base en nuestras pautas y las publicamos todas, tanto positivas como negativas.Más informaciónSe abre en una nueva ventana
Evaluación: 10 - Excelente. 620 de 1003 opiniones" "
10 - Excelente
620
Evaluación: 8 - Bueno. 234 de 1003 opiniones" "
8 - Bueno
234
Evaluación: 6 - Aceptable. 83 de 1003 opiniones" "
6 - Aceptable
83
Evaluación: 4 - Mediocre. 40 de 1003 opiniones" "
4 - Mediocre
40
Evaluación: 2 - Terrible. 26 de 1003 opiniones" "
2 - Terrible
26
9,0/10
Limpieza
9,2/10
Personal y atención
8,6/10
Servicios
8,6/10
Estado de la propiedad e instalaciones
8,8/10
Cuidado del medio ambiente
Opiniones
8/10 Bueno
Cliente verificado
Viajó con su familia
31 dic. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
NUNCA FUNCIONO EL WIFI 😡
Cliente verificado
Se hospedó 2 noches en diciembre de 2023
Respuesta de Jessie el 2 ene. 2024
Thank you for taking the time to share your experience with us. We are sorry to hear that the wifi did not work while you were on property. We appreciate your feedback and will look into that issue.
10/10 Excelente
Jesus A
11 ago. 2022
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Jesus A
Se hospedó 1 noche en agosto de 2022
Respuesta de Jessie el 11 ago. 2022
Thank you for your 10/10 review!
8/10 Bueno
Jesus
23 may. 2022
Jesus
Se hospedó 1 noche en mayo de 2022
Respuesta de Jessie el 13 jul. 2022
Thank you for your 8/10 review.
10/10 Excelente
Alvidrez
9 feb. 2022
Le gustó: Personal y atención, estado de la propiedad e instalaciones
En el cuarto las cortinas estaban caidas, los esquineros de las paredes estaban desprendidos. Pedimos limpieza y solo alzaron cama y el baño pero no aspiraron la alfombra
Alvidrez
Se hospedó 3 noches en febrero de 2022
8/10 Bueno
Ed
Viajó con su familia
6 ene. 2022
Le gustó: Personal y atención, estado de la propiedad e instalaciones
Muy buena ubicación enfrente del Río Animas
Ed
Se hospedó 5 noches en diciembre de 2021
8/10 Bueno
Ed
Viajó con su familia
5 ene. 2022
Le gustó: Estado de la propiedad e instalaciones
Muy corto de personal por las fechas, pero la ubicación del hotel, frente al río Animas es inmejorable.
Ed
Se hospedó 1 noche en enero de 2022
10/10 Excelente
Cliente verificado
20 mar. 2021
Cliente verificado
Se hospedó 1 noche en marzo de 2021
4/10 Mediocre
Cliente verificado
Viajó con su familia
10 feb. 2021
Le gustó: Limpieza, personal y atención
No le gustó: Estado de la propiedad e instalaciones
Bonita vista. Pero la puerta al balcón no cerraba y la maya estaba quebrada. Pedí que me cambiaran de habitación y lo hicieron sin problemas pero es algo que deberían de revisar. Yo viajaba con un niño y era peligroso que la puerta no cerrara
Cliente verificado
Se hospedó 3 noches en febrero de 2021
4/10 Mediocre
karla e
Viajó con su familia
27 ene. 2020
No le gustó: Comodidad de la habitación
karla e
Se hospedó 4 noches en diciembre de 2019
10/10 Excelente
Gustavo
15 sept. 2019
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Excelente atención y servicio
Gustavo
Se hospedó 2 noches en septiembre de 2019
8/10 Bueno
Lucas
28 abr. 2019
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Buena ubicación, ambiente agradable frente al rio, a dos cuadras del centro histórico de la ciudad.
Lucas
Se hospedó 1 noche en abril de 2019
10/10 Excelente
Elizabeth
Viajó con su pareja
29 abr. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Favorite place to stay
Elizabeth
Se hospedó 3 noches en abril de 2024
Respuesta de Jessie el 30 abr. 2024
Elizabeth, thank you for your review! We are SO glad to hear our hotel is your favorite place to stay! We appreciate your comments and look forward to welcoming you again!
10/10 Excelente
Lester
Viajó con su pareja
29 abr. 2024
Le gustó: Personal y atención, estado de la propiedad e instalaciones
The staff is very friendly and helpful. I immediately felt like I was talking to a longtime friend.
Lester
Se hospedó 1 noche en abril de 2024
Respuesta de Jessie el 29 abr. 2024
Lester! Thank you so much for taking the time to share your experience with us. We are SO happy to hear about your interactions with staff being so friendly and helpful. We absolutely strive to make our guests feel at home and comfortable while they are with us. We appreciate your feedback and look forward to welcoming you again in the future!
2/10 Terrible
Melanie
28 abr. 2024
No le gustó: Limpieza, estado de la propiedad e instalaciones
There were several homeless people with dogs around the hotel. There hasn’t been an update since 1974. Dark. Depressing and they up charge for every thing they can.
Melanie
Se hospedó 1 noche en abril de 2024
Respuesta de Tom el 28 abr. 2024
We're sorry to hear about your disappointment, Melanie. We assure you that your feedback will be shared with the appropriate teams.
6/10 Aceptable
Dawn
Viajó en grupo
26 abr. 2024
No le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
The workers were extremely rude.
Dawn
Se hospedó 1 noche en abril de 2024
Respuesta de Tom el 26 abr. 2024
We're truly sorry to hear this, Dawn. Please tell us more details regarding your experience so we may improve moving forward.
6/10 Aceptable
Darren
22 abr. 2024
This place needs some serious updating.
The front desk staff is not helpful and not very friendly.
We did have some room issues and Tim (manager) was very helpful.
Also the bar staff is really nice
Darren
Se hospedó 3 noches en abril de 2024
Respuesta de Jessie el 23 abr. 2024
Darren, thank you for taking the time to share your experience with us. While we are happy to hear that Tom was helpful and our bar staff was nice, we are very sorry to hear about the other issues you faced. Your comments will be brought to management's attention. We appreciate your feedback and hope to welcome you again in the future.
6/10 Aceptable
Karen
Viajó con su pareja
21 abr. 2024
Hotel getting very dated & old
Karen
Se hospedó 2 noches en abril de 2024
Respuesta de Jessie el 22 abr. 2024
Karen, thank you for taking the time to share your experience with us. We are sorry to hear we did not exceed your expectations. We appreciate your feedback and hope to welcome you again in the future.
10/10 Excelente
David
21 abr. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Geese wake you up but the place is great.
David
Se hospedó 3 noches en abril de 2024
Respuesta de Jessie el 22 abr. 2024
David, thank you so much for taking the time to share your experience with us. We are so happy to hear you found the hotel to be great, but are sorry about the geese! Ha! I can imagine that would be unideal when trying to sleep in. We appreciate your feedback and look forward to welcoming you again in the future.
10/10 Excelente
Damon, Lakewood
Viajó con su familia
20 abr. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great location and nice river walk next to property. Although older, well kept and great service. On site restaurant has good food and drink.
Damon
Se hospedó 2 noches en abril de 2024
Respuesta de Jessie el 22 abr. 2024
Damon, thank you so much for taking the time to share your experience with us. We are so happy to hear that you enjoyed your time with us. We appreciate your feedback and look forward to welcoming you back in the future.
10/10 Excelente
Geraldine
16 abr. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Geraldine
Se hospedó 1 noche en abril de 2024
Respuesta de Jessie el 17 abr. 2024
Geraldine, thank you so much for your review.
10/10 Excelente
Gayle
15 abr. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The breakfast was not good. Diners serve a better breakfast. The wait staff was excellent. Hilton should have better culinary dishes.
Gayle
Se hospedó 2 noches en abril de 2024
Respuesta de Tom el 15 abr. 2024
We're sorry to hear that breakfast did not meet expectations, Gayle. Happy to hear that the morning staff was excellent. We appreciate your feedback!
6/10 Aceptable
Mary
12 abr. 2024
Mary
Se hospedó 1 noche en abril de 2024
Respuesta de Tom el 15 abr. 2024
Thank you for sharing your feedback, Mary.
10/10 Excelente
Terrie
11 abr. 2024
Terrie
Se hospedó 1 noche en abril de 2024
10/10 Excelente
Shawn
Viajó con su pareja, Viajó con mascotas
9 abr. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice big room, right on the river, walking distance to dog park and Main st
Shawn
Se hospedó 1 noche en abril de 2024
Respuesta de Jessie el 9 abr. 2024
Shawn, thank you so much for taking the time to share your experience with us. We are so happy to hear you enjoyed your time. It really is so nice to be so close to downtown Durango and even the dog park! We appreciate your feedback and look forward to welcoming you again in the future.
10/10 Excelente
Melinda
8 abr. 2024
Melinda
Se hospedó 2 noches en abril de 2024
Respuesta de Tom el 28 abr. 2024
Thanks for the love, Melinda! We hope to see you again soon!
10/10 Excelente
Bridgett
Viajó en grupo
3 abr. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It was great that the property had a laundry room. However, the machines all required quarters to operate. That meant needing $6 in quarters. There was no change machine available. When we asked that front desk if they had quarters, they didnt and told us to go buy something at Albertsons to get quarters there. We didnt think that was a good solution. The property needs to install machines that will take credit cards as payment or the front desk needs to have enough quarters to make change.
Bridgett
Se hospedó 2 noches en marzo de 2024
Respuesta de Jessie el 4 abr. 2024
Bridgett, thank you so much for taking the time to share your experience with us. We are happy to hear you enjoyed your time, but are very sorry to hear about the issues you faced with our guest laundry. The front desk should always have change for the machines, so I will absolutely address it with our front desk. We appreciate your feedback and look forward to welcoming you again in the future.
10/10 Excelente
Daisy, ALBUQUERQUE
3 abr. 2024
Daisy
Se hospedó 1 noche en marzo de 2024
Respuesta de Jessie el 23 abr. 2024
Daisy, thank you so much for your review!
8/10 Bueno
Jo Ellen
Viajó con su pareja
1 abr. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
This is a comfortable, stately, quiet hotel catering to an older set and compatible with the history of Durango! Lots of big beams and polished wood. It is set on the lovely river and conveniently located across the street to old town Durango.
There are plenty of dining options, terrific food and history in Durango.
Definitely worth staying here for the comfort, quality and convenience!
Jo Ellen
Se hospedó 1 noche en marzo de 2024
Respuesta de Jessie el 1 abr. 2024
Jo Ellen, thank you for taking the time to share your experience with us. We are so, so happy to hear that you enjoyed your time with us and appreciated the older feel of the hotel. Those wood carvings throughout the property are one of my favorite features of the hotel. We appreciate your feedback and look forward to welcoming you again in the future!
10/10 Excelente
Larry
27 mar. 2024
Larry
Se hospedó 1 noche en marzo de 2024
Respuesta de Jessie el 17 abr. 2024
Larry, thank you so much for your review!
8/10 Bueno
charles
26 mar. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Beautiful property. Great location
charles
Se hospedó 1 noche en marzo de 2024
Respuesta de Jessie el 27 mar. 2024
Charles, thank you so much for taking the time to share your experience with us. We are so happy to hear that you enjoyed your stay. We appreciate your feedback and comments about our property and look forward to welcoming you again in the future.
10/10 Excelente
Gillian
Viajó con su familia
24 mar. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Location and dog friendly
Gillian
Se hospedó 3 noches en marzo de 2024
Respuesta de Jessie el 25 mar. 2024
Gillian, thank you so much for taking the time to share your experience with us. We are happy to hear you enjoyed your time. Our location being so close to the Animas river and downtown Durango is ideal. We appreciate your feedback and look forward to welcoming you again in the future.
10/10 Excelente
Danon Jaye
24 mar. 2024
Danon Jaye
Se hospedó 1 noche en marzo de 2024
Respuesta de Tom el 15 abr. 2024
Thanks for the love, Danon!
10/10 Excelente
Jody, Tucson
Viajó con su pareja
23 mar. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Room overlooking the stream with a small balcony was ideal for relaxation.
Jody
Se hospedó 1 noche en marzo de 2024
Respuesta de Jessie el 25 mar. 2024
Jody, thank you so much for taking the time to share your experience with us. We are so happy to hear you enjoyed your time. It's so nice to be able to see and hear the river from your room. We appreciate your feedback and look forward to welcoming you again in the future.
8/10 Bueno
william, Charlotte
22 mar. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excellent location close to shopping and superb staff
william
Se hospedó 3 noches en marzo de 2024
Respuesta de Jessie el 25 mar. 2024
William, thank you so much for taking the time to share your experience with us. We are so happy to hear you enjoyed your time and that you were happy with your encounters with our staff. It is so nice to be so close to downtown Durango. We look forward to welcoming you again in the future.
10/10 Excelente
Melinda
Viajó con su familia
14 mar. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Beautiful location by the mountains and river. Great customer service, hot tub and pool were very nice, path along the river is directly behind the hotel and right across the road from the train station and main Street.
Melinda
Se hospedó 1 noche en marzo de 2024
Respuesta de Jessie el 15 mar. 2024
Hello Melinda, thank you so much for taking the time to share your experience with us. We are so happy to hear you enjoyed your stay at our hotel. It is so nice to have the beautiful Animas River trail and downtown Durango so close! We look forward to welcoming you back again in the future!
10/10 Excelente
Kim, New Braunfels
12 mar. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
A really nice property. All staff that I have encountered have been friendly and helpful. I would definitely stay here again!
Kim
Se hospedó 1 noche en marzo de 2024
Respuesta de Jessie el 12 mar. 2024
Kim, thank you so much for taking the time to share your experience with us. We are so happy to hear that you enjoyed your time here and everyone you encountered were friendly and helpful. We look forward to welcoming you again in the future!
10/10 Excelente
Gillian
26 feb. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Gillian
Se hospedó 3 noches en febrero de 2024
Respuesta de Jessie el 28 feb. 2024
Gillian, thank you so much for your review!
10/10 Excelente
Jarrod
25 feb. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Jarrod
Se hospedó 5 noches en febrero de 2024
Respuesta de Jessie el 26 feb. 2024
Jarrod, thank you so much for your review!
2/10 Terrible
Sarah
Viajó con su pareja
19 feb. 2024
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Didn’t get told we would get charged $12 per day for parking after spending over $300 for two nights. Found hair in bathroom trash can, didn’t clean the bathroom mirror very well, food or something under microwave not cleaned, no freezer and when I told them we had no freezer they said none of the rooms do and we could store food at the front desk if we wanted to which is stupid because we spent a lot of money. And when we went to the lounge downstairs we were basically invisible to the bartender/ waitress and it took ten minutes give or take for her to even come talk to us. We were down there for close to an hour and she came to our table twice.
Sarah
Se hospedó 2 noches en febrero de 2024
Respuesta de Jessie el 19 feb. 2024
Thank you for taking the time to share your experience about your stay at our hotel. We appreciate your feedback and we are very sorry we did not exceed your expectations. We are very sorry to hear about your experience in the lounge. Your comments will help us as we continue to work towards improving our guest’s experience.
10/10 Excelente
Gina
Viajó con su familia, Viajó en grupo
19 feb. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Ns
Gina
Se hospedó 1 noche en febrero de 2024
Respuesta de Jessie el 19 feb. 2024
Gina, thank you for your review.
8/10 Bueno
Gwen
Viajó con su pareja
19 feb. 2024
Le gustó: Limpieza, personal y atención, servicios
Great location. River facing rooms are relaxing. Building is getting a little run down.
Gwen
Se hospedó 3 noches en febrero de 2024
Respuesta de Jessie el 19 feb. 2024
Gwen, thank you so much for taking the time to share your experience with us.
10/10 Excelente
Stephanie
Viajó con su familia y niños pequeños
18 feb. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We loved our first stay in Durango. Great location to everything
Stephanie
Se hospedó 4 noches en febrero de 2024
Respuesta de Jessie el 19 feb. 2024
Stephanie, thank you so much for taking the time to share your experience. We are so happy that you enjoyed your time with us. We look forward to welcoming you back in the future.
6/10 Aceptable
Manuel
16 feb. 2024
Le gustó: Personal y atención
Manuel
Se hospedó 1 noche en febrero de 2024
Respuesta de Jessie el 19 feb. 2024
Manuel, thank you for your review.
10/10 Excelente
D’Ambra
Viajó con su familia y niños pequeños
13 feb. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We had an amazing time. Staff were very friendly and helpful. We loved the pool and being able to walk to the river so easily. Will be back to stay when we come to Durango. Check out Blue Rain Gallery while staying in Durango as well!
D’Ambra
Se hospedó 2 noches en febrero de 2024
Respuesta de Jessie el 14 feb. 2024
D'Ambra, thank you so much for taking the time to share your experience with us. We are so, so happy to hear that you enjoyed your stay! It is so nice having the beautiful Animas River right next to the hotel to walk to, isn't it? We look forward to welcoming you back in the future and are so happy you choose us while you're in Durango.
6/10 Aceptable
Bryan
Viajó con su familia
11 feb. 2024
Le gustó: Limpieza
Faucets were loose and didn't work properly. We were unaware of the 12.00 parking fee. After paying 166.oo for a nite. A parking fee felt like a gotca.
Bryan
Se hospedó 1 noche en febrero de 2024
Respuesta de Jessie el 12 feb. 2024
Thank you for taking the time to share your experience about your stay at our hotel. We appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continue to work towards improving our guest’s experience.
10/10 Excelente
Reina
Viajó en grupo
10 feb. 2024
Le gustó: Servicios, estado de la propiedad e instalaciones
The evening check-in in staff was wonderful and extremely friendly. He even asked if had plans for the evening to provide recommendations along with the map of the town to guide us.
Reina
Se hospedó 1 noche en febrero de 2024
Respuesta de Jessie el 12 feb. 2024
Reina, thank you so much for taking the time to share your experience with us. We are so happy to hear that your interaction with our front desk was memorable and helpful. We appreciate your feedback and look forward to welcoming you back again in the future.
10/10 Excelente
Antonio
6 feb. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Antonio
Se hospedó 2 noches en febrero de 2024
Respuesta de Jessie el 8 feb. 2024
Antonio, thank you so much for your review!
10/10 Excelente
david
6 feb. 2024
david
Se hospedó 1 noche en febrero de 2024
Respuesta de Jessie el 20 mar. 2024
David, thank you so much for your review!
10/10 Excelente
Peter
31 ene. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Peter
Se hospedó 2 noches en enero de 2024
Respuesta de Jessie el 1 feb. 2024
Peter, thank you so much for your review!
10/10 Excelente
paul
Viajó con su familia
25 ene. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones