2/10
We were excited to book this cabin from the pictures listed on the posting. 30 minutes before we arrived, i got a text from the owner, Matthew, giving us the door lock code. But when we arrived, we could clearly see that the pictures did not match the actual cabin. We immediately texted Matthew back and asked to speak to someone because there had been a mistake. After 30 minutes sitting in the rain and no response, we called the rental company’s customer service line. The first person basically hung up on us because her shift was over. It took another 30 mins to get in touch with another rep. We explained again that there must’ve been a mistake in our booking because the pictures did not match the cabin. The second rep did offer to move our cabin to something smaller and way outside of the area we wanted to be in. After agreeing to stay at the current cabin, she promised the property manager would contact us to discuss how they will address our issue. That was Saturday 6/3. We’ve been messaging them every day since 6/3 just asking to speak to someone. Today is 6/8 and we still haven’t heard back from this company, Family Time Vacation Rentals. We noticed that they changed the photos of the cabin to reflect the actual cabin and not the ones that were displayed when we booked it, without even addressing our issue. The bottom line is, they posted pictures of nicer/bigger cabin but stuck us with a smaller/older/musty cabin. This was a bait and switch and false advertising.
Sal D.
Se hospedó 2 noches en junio de 2023