To Whom It May Concern,
I am writing to express my dissatisfaction with my recent stay at the cabin booked through Vrbo. Firstly, I was charged a $79 service fee without my prior knowledge or consent. Secondly, I was charged an additional $150 pet fee for my service dog, which was not disclosed during the booking process.
Furthermore, the accessibility to the cabin was challenging, requiring a four-wheeler, which was not mentioned in the property description. The condition of the cabin was subpar, with noticeable dirt and cobwebs on the outside patio. Additionally, the BBQ grill was not functional, and the bedroom was located upstairs while the bathroom was downstairs, causing inconvenience.
To add to my disappointment, I received a threatening email from the property management stating that I would be charged if I did not take out the trash. This was not the level of service I expected, and I believe that these issues should be addressed promptly.
I kindly request a thorough investigation into these matters and expect a satisfactory resolution. I would appreciate a response at your earliest convenience.
Thank you for your attention to this matter.