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Opiniones sobre Hilton Garden Inn Dubai Al Mina

4 out of 5
Hilton Garden Inn Dubai Al Mina
Al Mina Road, Dubai

Opiniones

8,2

Muy bueno

Evaluación: 10 - Excelente. 255 de 569 opiniones" "
Evaluación: 8 - Bueno. 191 de 569 opiniones" "
Evaluación: 6 - Aceptable. 73 de 569 opiniones" "
Evaluación: 4 - Mediocre. 20 de 569 opiniones" "
Evaluación: 2 - Terrible. 30 de 569 opiniones" "

8,8/10

Limpieza

8,8/10

Personal y atención

8,2/10

Servicios

8,4/10

Estado de la propiedad e instalaciones

7,6/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Luis J

Viajó con su familia
Le gustó: Comodidad de la habitación
Buen hotel, lastima servicio, no repetiría.
Nos quedamos con mi familia durante dos semanas en el hotel. La verdad les recomiendo que busquen otras alternativas (Cerca hay un Hyaat, Ibis, Mercure, Cronwe etc) por tarifas similares. El hotel es bueno, la ubicaciones no es la mejor pero realmente lo que nos disgusto fue el servicio. Todos los dias teníamos que llamar a recepción porque se les olvidaba dejarnos toallas, papel higiénico y/o jabón. Quisimos hablar con el Gerente y nunca estaba, solamente estaba una supervisora. Te cobran si pides hielo para la habitación por lo que si no quieres que te cobren tienes que ir al restaurante y pedir. Normalmente cuando es de noche, te toca esperar y esperar hasta que alguien salga y ahi si le pides, pero puedes esperar hasta 10 minutos. La verdad por el precio recomiendo otros sitios.
Se hospedó 13 noches en diciembre de 2021
Respuesta de HGI TEAM el 28 ene. 2022
Thank you for taking time to share your experience about our hotel on Hotels.com. We regret to note that our location and our facilities were not up to your expectations. Please accept our sincere apologies for the inconvenience caused due to this. We hope that you would give us another opportunity to welcome you in future. Best Regards HGI TEAM

10/10 Excelente

Cliente verificado

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Really enjoyed my stay, whenever I am in Dubai, will go back there
Se hospedó 1 noche en octubre de 2019
Respuesta de Manasi el 13 oct. 2019
Dear Guest, We really appreciate you rating us 5 out of 5 stars on Expedia and glad that you enjoyed your stay with us. Thank you for taking time to rate us and we look forward to welcome you again. Best Regards, Manasi Patkar Guest Services Manager

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Excelente hotel, perfecto para viaje familiar. El buffet de la mañana delicioso y abundante. Aseo perfecto. Buenas instalaciones. En fin, lo recomiendo ampliamente
Se hospedó 8 noches en mayo de 2019
Respuesta de Guest Services Manager el 1 jun. 2019
Dear Guest, Thank you for rating us 10/10 stars on Hotels.com. We are glad that you liked our hotel, our services & amenities like buffet breakfast, bathroom fixtures. Thank you so much for recommending us and we look forward to welcome you again to our hotel in near future. Best Regards, Manasi Patkar Dear Ali, Thank you for rating us 5 stars on Hotels.com. We are glad that you liked our hotel and enjoyed your stay with us. We look forward to welcome you again to our hotel in near future. Best Regards, Manasi Patkar Guest Services Manager

6/10 Aceptable

Christian

Le gustó: Personal y atención, comodidad de la habitación
El hotel alejado de centro y la habitación mucho olor a humo y no me lo solucionaron lo demas bien
Se hospedó 6 noches en diciembre de 2018

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en junio de 2018
Respuesta de Priya el 18 jul. 2018
Dear Guest, We are so delighted to learn that you have had a great time with us at Hilton garden Inn Al Mina and we would like to thank you for rating us 5 out of 5, we highly appreciate your time for this. Looking forward to welcoming you back very soon. Regards, Priya

10/10 Excelente

Francisco

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 3 noches en noviembre de 2017

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, comodidad de la habitación
Dubaiesmuy grande, este hotel está cerca del aeropuerto pero lejos de la playa y de la Marina, tienen servicio de transporte pero a una sola hora y se complica desplazarse.
Se hospedó 4 noches en septiembre de 2017
Respuesta de Gomaa Sayed el 13 oct. 2017
Dear Valued guest, Thank you for your valuable time giving your feedback about your last stay at Hilton Garden Inn Dubai Al Mina, please be assured that all your comments will be taken into our consideration. looking forward to seeing you soon. Best regards Gomaa Sayed Front Office Supervisor

10/10 Excelente

Clariza, La Paz, Bolivia

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Hotel que brinda comodidad
Es un hotel que cuenta con excelente personal es muy limpio y brinda un bus de traslado que facilita el poder conocer la ciudad, brinda información turística, es una buena opción.
Respuesta de Eleana Charalambous el 17 jun. 2016
Dear Clariza, Thank you so much for your positive comments. We are so happy to learn that you enjoyed your stay, as well as the service and facilities of the hotel. We will be looking forward to welcoming you back very soon. Kind regards, Eleana Charalambous. Duty Manager

10/10 Excelente

Hisham, Valencia

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Sin duda repetiría
Cuando estuve en este hotel, el hotel a penas tenía 6 meses por lo que es de imaginar que estaba muy nuevo, muy limpio y todo en perfecto estado. Aunque no se encuentre justo en el centro de los puntos de mayor intereses de Dubai, a estos se llegan en a penas 10 minutos. Por lo que la ubicación es idónea.
Respuesta de Eva Moral el 25 jun. 2016
Estimado Sr. Hisham, Muchas gracias por haber elegido Hilton Garden Inn Dubai Al Mina. Es un placer saber que su estancia fue totalmente de su agrado, asi como la ubicacion del hotel. Esperamos poder darle la bienvenida en el futuro. Atentamente, Eva Moral Jefe de Operaciones

10/10 Excelente

Isabella&Marius, Spain / Poland

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
100% recommendations!
Excelent staff, really nice, hapefull and extremely professional! Hotel is super clean and I would love to go there again! And from our room we could see all downtown and Burj Khalifa😍 Thank You we had an amazing NYE time!
Respuesta de Eva Moral el 25 ene. 2016
Dear Isabella&Marius, Thank you so much for your excellent review regarding your last stay at Hilton Garden Inn Dubai Al Mina. It is gladly that we see that you truly enjoyed your stay, and would come back and recommend anytime. We hope to see you back again this year! Kind regards, Eva Moral Operations Manager

10/10 Excelente

Manoj

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great property, service and experience.
Se hospedó 3 noches en mayo de 2024
Respuesta de Poonam Gurung el 6 may. 2024
Dear Manoj,Thank you for taking the time to review us. We are pleased to know that you have enjoyed your overall stay with us. We look forward to welcoming you again in the near future. Best Regards,HGI DUABI AL MINA TEAM

10/10 Excelente

Arunkumar

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The hotel was clean, the staffs were friendly and helpful. Food was great too.
Se hospedó 2 noches en abril de 2024
Respuesta de HGI DUBAI AL MINA TEAM el 23 abr. 2024
Dear Arunkumar, Thank you for taking the time to review us. We are grateful to read your comments regarding our services and facilities and we are pleased to know that you have enjoyed your overall stay with us. We look forward to welcoming you again in the near future. Best Regards, HGI DUABI AL MINA TEAM

10/10 Excelente

Maria

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 9 noches en marzo de 2024
Respuesta de Jessa el 10 abr. 2024
Dear Maria,Warm greetings from Hilton Garden Inn Dubai Al Mina! Thank you for taking the time to write us.On behalf of the management and team, please accept my sincere appreciation for your positive comments.Once again, thank you and we look forward to welcoming you again with the best of our hospitality.Sincerely,Jessa EspanolaFront Office Supervisor

10/10 Excelente

Jihane

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great service and great personnel. Special thanks to mr kareem
Se hospedó 1 noche en abril de 2024
Respuesta de Jessa el 9 abr. 2024
Warm greetings from Hilton Garden Inn Dubai Al Mina! Thank you for taking the time to write us.On behalf of the management and team, please accept my sincere appreciation for your positive comments.Once again, thank you and we look forward to welcoming you again with the best of our hospitality.

4/10 Mediocre

Jihane

Se hospedó 2 noches en abril de 2024
Respuesta de HGI DUBAI AL MINA TEAM el 26 abr. 2024
Dear Jihane,Thank you for taking time to write a review at Expedia. From your ratings we understand we were unable to meet up on your expectations as a Hilton hotel in regard to the level of service and personal attendance. We are sorry to have not lived up to your expectations and I use this platform to apologize for the shortcoming in our service deliveries. As our valued guest, your feedback is really valuable. After all it is only through guest feedback that we are able to improve on the services we provide. We hope that you will give us another opportunity in the near future to display our level of services & personal attendance for what we are normally acknowledged, and which is our strength as a Hilton Garden Inn.Best RegardsHGI DUBAI AL MINA TEAM

10/10 Excelente

Royston

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
All staff very helpful and Plesant, Breakfast has a good selection, and cannot fault this Hotel would stay again if going to Dubai.
Se hospedó 5 noches en marzo de 2024
Respuesta de Jessa el 3 abr. 2024
Warm greetings from Hilton Garden Inn Dubai Al Mina! Thank you for taking the time to write us.On behalf of the management and team, please accept my sincere appreciation for your positive comments.Once again, thank you and we look forward to welcoming you again with the best of our hospitality.Best Regards,Jessa EspanolaFront Office Supervisor

2/10 Terrible

akbar

No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
.
Se hospedó 2 noches en marzo de 2024
Respuesta de HGI DUBAI AL MINA TEAM el 13 mar. 2024
Dear Akbar,Thank you for taking time to share your experience about our hotel on Expedia.We regret to note that our location and our facilities were not up to your expectations. Please accept our sincere apologies for the inconvenience caused due to this.We hope that you would give us another opportunity to welcome you in future.Best RegardsHGI DUBAI AL MINA TEA,

10/10 Excelente

Rolando

Viajó con su pareja, Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Staff was courteous. Area has a lot of dining places. Nice and clean room.
Se hospedó 8 noches en marzo de 2024
Respuesta de Jessa el 11 mar. 2024
Warm greetings from Hilton Garden Inn Dubai Al Mina! Thank you for taking the time to write us.On behalf of the management and team, please accept my sincere appreciation for your positive comments.Once again, thank you and we look forward to welcoming you again with the best of our hospitality.Best Regards,Jessa EspanolaFront Office Supervisor

10/10 Excelente

joanne

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
convenient location and good service staff
Se hospedó 3 noches en marzo de 2024
Respuesta de HGI DUBAI AL MINA TEAM el 6 mar. 2024
Dear Joanne,We are excited to see your 5* rating and happy to hear that you experienced our exceptional hospitality. Next time you are in the area, we would love to have you stay with us again! Thanks for taking the time to leave us your feedback, as it means a lot to us.Kind Regards,Hilton Garden Inn Dubai Al Mina

10/10 Excelente

Malik Kwame Shabazz

Viajó en grupo
Le gustó: Servicios
I liked everything except for the construction noise
Se hospedó 3 noches en febrero de 2024
Respuesta de HGI DUBAI AL MINA TEAM el 28 feb. 2024
Dear Malik Kwame Shabazz, Thank you for taking the time to review us. We are grateful to read your comments regarding our services and facilities and we are pleased to know that you have enjoyed your overall stay with us. We look forward to welcoming you again in the near future. Best Regards, HGI DUABI AL MINA TEAM

10/10 Excelente

Mohammad

Viajó con su familia
Le gustó: Servicios
Overall what we expected is more than that
Se hospedó 3 noches en febrero de 2024
Respuesta de Jessa el 21 feb. 2024
Dear Mohammad,We very much take pride in our hospitality principles, and we were undoubtedly disappointed after learning about your experience. Needless to say, customer feedback is vital to our operations, and we are most grateful for the effort you have made to share your observations. Please allow me to reassure you that the hotel will use your comments to improve future services .Your willingness to share your recent experience is genuinely appreciated.Sincerely,

10/10 Excelente

ilho

Se hospedó 1 noche en febrero de 2024
Respuesta de Jessa el 21 feb. 2024
Dear Ilho,I would like to thank you for your great feedback regarding your stay at. I am delighted to read that you enjoyed your stay with us and our services, facilities and your dining experience have met your expectations. We look forward to welcoming you back in the near future. Best regards,

2/10 Terrible

Cliente verificado

Viajó por negocios
No le gustó: Limpieza, personal y atención, comodidad de la habitación
Horrible Horrible!
I made a booking for 2 rooms The information on there indicated that; 1. The Booking was complete 2. Fees were to be paid upon checking in onsite 3. Changes could be made for free before January 23rd I cancelled one room and made changes for the 2nd room well in advance of the date that was stated. On January 21st I received an alert from my banks mobile app asking me to take an action on attempted transaction. Considering that it was out of state, the transaction was flagged as potentially fraudulent. I checked and saw that it was from the hotel. I removed the flag and then reached out via email to let them know that I had noted the transaction and was not aware that any charges would be made BEFORE check in as this was not stated anywhere as part of the terms when I was making the booking. I also asked that they confirm if this fee would be deducted from the total cost if charged. They let me know that it was actually an Authorization hold and actually not a charge and we left it at that. I went an extra step to ensure from Expedia that the booking was still valid. I did this 3 times. Because during the week, I received a message indicating that the booking was cancelled. I was assured all was in order. My guest arrived and was turned away. They had the booking cancelled. The manager was SO RUDE. It was such an embarrassment.
Se hospedó 6 noches en enero de 2024
Respuesta de HGI DUBAI AL MINA TEAM el 7 feb. 2024
Dear Guest,Greetings from Hilton Garden Inn Dubai Al Mina. Thank you for taking the time to share your experience about your recent stay at our hotel. Please accept our sincere apology if your experience this time was not up to your expectation. Your comment is forwarded to the concerned managers to take the necessary action. The entire team looks forward to the pleasure of welcoming you back to Hilton Garden Inn Dubai Al Mina very soon.Kind Regards,HGI DUBAI AL MINA TEAM

2/10 Terrible

Andrea Katalin

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Comfortable beds, nice bathroom, good wifi
Se hospedó 1 noche en febrero de 2024
Respuesta de HGI DUBAI AL MINA TEAM el 7 feb. 2024
Dear Guest,Greetings from Hilton Garden Inn Dubai Al Mina. Thank you for taking the time to share your experience about your recent stay at our hotel. Please accept our sincere apology if your experience this time was not up to your expectation. The entire team looks forward to the pleasure of welcoming you back to Hilton Garden Inn Dubai Al Mina very soon.Kind Regards, HGI DUBAI AL MINA TEAM

2/10 Terrible

robert

Pas d’avis
On est arrivé à 1h00 du matin heure locale notre réservation n’as pas été validé et l’hôtel était soi-disant complet. Il a fallu que nous trouvions un hôtel pour une nuit et après nous réservions 8 nuits pour notre séjour Alors je pense que hôtels.fr je n’y retournerai plus jamais !..
Se hospedó 9 noches en enero de 2024
Respuesta de HGI DUBAI AL MINA TEAM el 7 feb. 2024
Dear Guest,Greetings from Hilton Garden Inn Dubai Al Mina. Thank you for taking the time to share your experience about your recent stay at our hotel. Please accept our sincere apology if your experience this time was not up to your expectation. Your comment is forwarded to the concerned managers to take the necessary action. The entire team looks forward to the pleasure of welcoming you back to Hilton Garden Inn Dubai Al Mina very soon.Kind Regards, HGI DUBAI AL MINA TEAM

6/10 Aceptable

Pranaya Kumar, TORRANCE

No le gustó: Personal y atención, estado de la propiedad e instalaciones
Se hospedó 4 noches en enero de 2024
Respuesta de HGI DUBAI AL MINA TEAM el 7 feb. 2024
Dear Pranaya Kumar,Greetings from Hilton Garden Inn Al Mina, thank you very much for taking time to rate us on Hotels.com.We have noticed that your ratings are not so high and positive. it would be really helpful if you could provide us with further details on what we were not able to do improve our service and exceed your expectations. Thank you very much for choosing Hilton Garden Inn Dubai Al Mina for your recent stay and we look forward to welcoming you back in near future. Kind RegardsHGI AL MINA TEAM

10/10 Excelente

Rodrigo

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en enero de 2024
Respuesta de HGI DUBAI AL MINA TEAM el 7 feb. 2024
Dear Rodrigo,Thank you for taking time to rate us on our on-line guest satisfaction survey.We are delighted to note that you found the service and facilities to your satisfaction as this is what we strive to achieve at all times. Ensuring guest comfort is our main focus and we are glad that we were able to meet your expectation of a Hilton experience on this occasion.We look forward to welcoming you back to Hilton Garden Inn Dubai Al Mina.Kind RegardsHGI DUBAI AL MINA TEAM

2/10 Terrible

sagar

Se hospedó 3 noches en enero de 2024
Respuesta de HGI DUBAI AL MINA TEAM el 7 feb. 2024
Dear Guest,Greetings from Hilton Garden Inn Dubai Al Mina. Thank you for taking the time to share your experience about your recent stay at our hotel. Please accept our sincere apology if your experience this time was not up to your expectation. The entire team looks forward to the pleasure of welcoming you back to Hilton Garden Inn Dubai Al Mina very soon.Kind Regards, HGI DUBAI AL MINA TEAM

6/10 Aceptable

Samer

Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones
Rooms are too small
Se hospedó 5 noches en enero de 2024
Respuesta de HGI DUBAI AL MINA TEAM el 7 feb. 2024
Dear Guest,Greetings from Hilton Garden Inn Dubai Al Mina. Thank you for taking the time to share your experience about your recent stay at our hotel. Please accept our sincere apology if your experience this time was not up to your expectation. The entire team looks forward to the pleasure of welcoming you back to Hilton Garden Inn Dubai Al Mina very soon.Kind Regards, HGI DUBAI AL MINA TEAM

6/10 Aceptable

MOHAMED

Viajó con su familia
No le gustó: Estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 4 noches en enero de 2024
Respuesta de HGI DUBAI AL MINA TEAM el 7 feb. 2024
Dear Mohamed,Greetings from Hilton Garden Inn Al Mina, thank you very much for taking time to rate us on Hotels.com.We have noticed that your ratings are not so high and positive. it would be really helpful if you could provide us with further details on what we were not able to do improve our service and exceed your expectations. Thank you very much for choosing Hilton Garden Inn Dubai Al Mina for your recent stay and we look forward to welcoming you back in near future. Kind RegardsHGI AL MINA TEAM

10/10 Excelente

Ahamed Jalaludeen

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The Staffs are very polite and very helpful. .
Se hospedó 5 noches en diciembre de 2023
Respuesta de Poonam Gurung el 13 ene. 2024
Dear Ahamed,Thank you for taking time to rate us on our on-line guest satisfaction survey.We are delighted to note that you found the service and facilities to your satisfaction as this is what we strive to achieve at all times. Ensuring guest comfort is our main focus and we are glad that we were able to meet your expectation of a Hilton experience on this occasion.We look forward to welcoming you back to Hilton Garden Inn Dubai Al Mina.Kind RegardsPoonam GurungFront Office Supervisor

10/10 Excelente

Hicham

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Das Personal war sehr nett und zuvorkommend. Das Essen war top!
Se hospedó 7 noches en enero de 2024
Respuesta de Poonam Gurung el 13 ene. 2024
Dear Hicham,Thank you for taking time to rate us on our on-line guest satisfaction survey.We are delighted to note that you found the service and facilities to your satisfaction as this is what we strive to achieve at all times. Ensuring guest comfort is our main focus and we are glad that we were able to meet your expectation of a Hilton experience on this occasion.We look forward to welcoming you back to Hilton Garden Inn Dubai Al Mina.Kind RegardsPoonam GurungFront Office Supervisor

8/10 Bueno

Shelley

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios
Older hotel. Staff was great.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Poonam Gurung el 13 ene. 2024
Dear Shelley,Thank you for taking time to rate us on our on-line guest satisfaction survey.We are delighted to note that you found the service and facilities to your satisfaction as this is what we strive to achieve at all times. Ensuring guest comfort is our main focus and we are glad that we were able to meet your expectation of a Hilton experience on this occasion.We look forward to welcoming you back to Hilton Garden Inn Dubai Al Mina.Kind RegardsPoonam GurungFront Office Supervisor

8/10 Bueno

Hirkirn

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I think you should have more free shuttle service to & fro from the Dubai mall at different timings. Other than that hotel & staff are very helpful. Enjoyed my stay. Thanks.
Se hospedó 6 noches en diciembre de 2023
Respuesta de Poonam Gurung el 13 ene. 2024
Dear Hirkirn,Thank you for taking time to rate us on our on-line guest satisfaction survey.We are delighted to note that you found the service and facilities to your satisfaction as this is what we strive to achieve at all times. Ensuring guest comfort is our main focus and we are glad that we were able to meet your expectation of a Hilton experience on this occasion.We look forward to welcoming you back to Hilton Garden Inn Dubai Al Mina.Kind RegardsPoonam GurungFront Office Supervisor

4/10 Mediocre

Amirali

Le gustó: Limpieza, estado de la propiedad e instalaciones
No le gustó: Personal y atención
I Stayed at this Hotel 2nd time but this experience was no where close to our 1st time stay. Hotel WiFi was not connecting to I-phones and it gave trouble through out our stay. Breakfast was average and kitchen staff never greeted any of us. Overall service was not good. I brought my brother and his wife to stay at this hotel but they were also disappointed after what I have told them regarding my first stay with this hotel.
Se hospedó 4 noches en diciembre de 2023
Respuesta de HGI ALMINA TEAM el 26 dic. 2023
Dear Guest,Greetings from Hilton Garden Inn Dubai Al Mina. Thank you for taking the time to share your experience about your recent stay at our hotel. Please accept our sincere apology if your experience this time was not up to your expectation. Your comment is forwarded to the concerned managers to take the necessary action. The entire team looks forward to the pleasure of welcoming you back to Hilton Garden Inn Dubai Al Mina very soon.Kind Regards,HGI DUBAI AL MINA TEAM

2/10 Terrible

Daniel

Se hospedó 1 noche en diciembre de 2023
Respuesta de HGI ALMINA TEAM el 26 dic. 2023
Dear Guest,Greetings from Hilton Garden Inn Dubai Al Mina. Thank you for taking the time to share your experience about your recent stay at our hotel. Please accept our sincere apology if your experience this time was not up to your expectation. Your comment is forwarded to the concerned managers to take the necessary action. The entire team looks forward to the pleasure of welcoming you back to Hilton Garden Inn Dubai Al Mina very soon.Kind Regards,HGI DUBAI AL MINA TEAM

4/10 Mediocre

Nadja

Viajó con su pareja
Le gustó: Limpieza
No le gustó: Personal y atención, estado de la propiedad e instalaciones
Einige Service Mitarbeiter waren sehr unmotiviert und haben nicht frühzeitig reagiert ob etwas fehlte. Der Pool ist nicht Bildentsprechend, was sehr schade war. Die Pooletage war sehr altmodisch und sollte renoviert bzw. Besser ausgestattet werden. Drumherum sind nur Baustellen, daher war es oftmals laut. Im Bad hat die Dusche „gepfiffen“ … Unterkunft war okay, würde ich aber nicht nochmals hingehen
Respuesta de HGI ALMINA TEAM el 26 dic. 2023
Dear Guest,Greetings from Hilton Garden Inn Dubai Al Mina. Thank you for taking the time to share your experience about your recent stay at our hotel. Please accept our sincere apology if your experience this time was not up to your expectation. Your comment is forwarded to the concerned managers to take the necessary action. The entire team looks forward to the pleasure of welcoming you back to Hilton Garden Inn Dubai Al Mina very soon.Kind Regards,HGI DUBAI AL MINA TEAM

8/10 Bueno

MARYAM

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
I was so happy with they service
Se hospedó 1 noche en diciembre de 2023
Respuesta de HGI ALMINA TEAM el 26 dic. 2023
Dear Guest,Thank you for your kind review and score on Wotif. We are happy to know that you have enjoyed your time at Hilton Garden Inn Dubai Al Mina, and we will ensure that your experience is shared with the team to continuously motivate them in upholding the highest standard of our products and services. We hope this experience does not prevent you from staying with us in the near future, and we look forward to seeing you again and to provide our best services. Best Regards, HGI AL MINA TEAM

4/10 Mediocre

Cliente verificado

Viajó por negocios
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 6 noches en noviembre de 2023
Respuesta de HGI ALMINA TEAM el 26 dic. 2023
Dear Guest,Thank you for your kind review and score on Hotels.com. We are happy to know that you have enjoyed your time at Hilton Garden Inn Dubai Al Mina, and we will ensure that your experience is shared with the team to continuously motivate them in upholding the highest standard of our products and services. I hope this experience does not prevent you from staying with us in the near future, and we look forward to seeing you again and to provide our best services.Best Regards, HGI AL MINA TEAM

2/10 Terrible

Musabcan

Viajó por negocios, Viajó con su familia
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Otel Hilton kalitesine yakışacak bir otel değil maalesef Çok kirli Gürültü den sabaha kadar doğru düzgün uyuyamadım Resepsiyon çok kötü çıkışta extra para istediler Giriş yaptığımız ilk gün ödeme alındı Çıkarken kur farkı dediler extra para istediler
Se hospedó 4 noches en noviembre de 2023
Respuesta de HGI ALMINA TEAM el 6 dic. 2023
Dear Musabcan,Thank you for taking the time to share your thoughts about your recent stay with us on Hotels.com.We regret to note your dissatisfaction with regards many service aspects. Please accept our sincere apologies for any inconvenience caused due to this.We appreciate taking time to share your feedback as it is only through guest feedback that we are able to improve on the services we provide.We hope that you will give us another opportunity in the near future to welcome you.Best RegardsHGI AL MINA TEAM

2/10 Terrible

Ercan

Viajó por negocios, Viajó con su familia
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Hotel hayatımda gördüğüm en kötü otel diyebilirim Hilton a hiç yakışmayacak kadar kirli Hizmet sıfır Resepsiyon berbat Çıkış yaptığımız gün bizden extra para talep etti Giriş yaptığımız gün kartımdan ödemeyi çektiler Çıkış yaptığımız gün ilave biraz daha almamız gerekiyor dediler Neden diye sorduğum da kur bugün daha yüksek sizden düşük alınmış dendi İtiraz edince bu duruma biraz indirdiler müşteri hizmetlerini aradım gece olduğu için ulaşamadım maalesef extra ödeme yaptık ve bu rezil otelden çıktık Kesinlikle hem çok kirli bir otel hemde hizmetleri berbat Asla tavsiye etmiyorum
Se hospedó 5 noches en noviembre de 2023
Respuesta de HGI ALMINA TEAM el 26 dic. 2023
Dear Ercan,Thank you for taking the time to share your thoughts about your recent stay with us on Hotels.com. We regret to note your dissatisfaction with regards many service aspects. Please accept our sincere apologies for any inconvenience caused due to this. We appreciate taking time to share your feedback as it is only through guest feedback that we are able to improve on the services we provide. We hope that you will give us another opportunity in the near future to welcome you.Best RegardsHGI AL MINA TEAM

10/10 Excelente

Stanvaste

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 12 noches en noviembre de 2023
Respuesta de HGI ALMINA TEAM el 6 dic. 2023
Dear Stanvaste,Thank you for sharing your experience on Expedia about your recent stay with us.It is a pleasure for us to note that you had a great stay with us and found our hotel, location and facilities to your satisfaction, as this is what we always strive to achieve and provide our valued guests.Thank you for choosing to stay with us and we look forward to welcoming you in near future for even better experience.Best RegardsHGI ALMINA TEAM

10/10 Excelente

SANJEEV GANESH

Viajó con su familia
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Good
Se hospedó 6 noches en noviembre de 2023
Respuesta de HGI ALMINA TEAM el 30 nov. 2023
Dear SANJEEV GANESH, Thank you for your kind review and score on Expedia. We are happy to know that you have enjoyed your time at Hilton Garden Inn Dubai Al Mina and we will ensure that your experience is shared with the team to continuously motivate them in upholding the highest standard of our products and services. I hope this experience does not prevent you from staying with us in the near future, and I look forward to seeing you again and to provide our best services. Best Regards, HGI AL MINA TEAM

8/10 Bueno

mobsting

Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
The pub, the restaurant, the service, and the room
Se hospedó 6 noches en noviembre de 2023
Respuesta de HGI ALMINA TEAM el 30 nov. 2023
Dear Guest, Thank you for your kind review and score on Expedia. We are happy to know that you have enjoyed your time at Hilton Garden Inn Dubai Al Mina and we will ensure that your experience is shared with the team to continuously motivate them in upholding the highest standard of our products and services. I hope this experience does not prevent you from staying with us in the near future, and I look forward to seeing you again and to provide our best services. Best Regards, HGI AL MINA TEAM

8/10 Bueno

Daniel

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
No le gustó: Servicios
Book 2 rms for 2 night. We end up in 2 different floor. After a complaint, they change us to the same floor next day.That shoud have been done in the first place. Other than that, everything is ok
Se hospedó 2 noches en noviembre de 2023
Respuesta de HGI ALMINA TEAM el 30 nov. 2023
Dear Guest, Thank you for your kind review and score on Expedia. We are happy to know that you have enjoyed your time at Hilton Garden Inn Dubai Al Mina and we will ensure that your experience is shared with the team to continuously motivate them in upholding the highest standard of our products and services. I hope this experience does not prevent you from staying with us in the near future, and I look forward to seeing you again and to provide our best services. Best Regards, HGI AL MINA TEAM

8/10 Bueno

NAFISA

Se hospedó 4 noches en noviembre de 2023
Respuesta de HGI ALMINA TEAM el 6 dic. 2023
Thank you for sharing your experience on Expedia about your recent stay with us.It is a pleasure for us to note that you had a great stay with us and found our hotel, location and facilities to your satisfaction, as this is what we always strive to achieve and provide our valued guests.Thank you for choosing to stay with us and we look forward to welcoming you in near future for even better experience.Best RegardsHGI AL MINA TEAM

8/10 Bueno

Jayne

Se hospedó 3 noches en noviembre de 2023
Respuesta de HGI ALMINA TEAM el 14 nov. 2023
Dear Jayne, Thank you for your kind review and score on booking. com. We are happy to know that you have enjoyed your time at Hilton Garden Inn Dubai Al Mina, and we will ensure that your experience is shared with the team to continuously motivate them in upholding the highest standard of our products and services. We hope this experience does not prevent you from staying with us in the near future, and we look forward to seeing you again and to provide our best services. Best Regards, HGI AL MINA TEAM

4/10 Mediocre

Kashif

Viajó con su familia
No le gustó: Personal y atención
Disappointing
I recently stayed at the Hilton Garden Inn in Al Mina, Dubai, and I must say that my experience was quite disappointing. While this hotel is advertised as a 4-star establishment, in my opinion, it falls more into the category of a 3-star hotel at best. It's possible that my experience might be unique, but I can't help but express my dissatisfaction with my stay, and I believe it's essential to share my feedback. The first issue I encountered was the hotel's location. It's not ideal for tourists looking to explore the city as it lacks convenient access to public transportation. There is no nearby train station, making it quite inconvenient to reach popular attractions in Dubai. The hotel claims to offer a shuttle service to places like Beach and Dubai Mall, but this service is far from what I expected. The shuttle only runs once a day, and the schedule is rather inconvenient, which made it impossible for me to utilize this service during my entire stay. Furthermore, I found the level of service and the reception experience at the Hilton Garden Inn Al Mina to be subpar compared to the prices they charge. The staff seemed disinterested and not very helpful when I had questions or concerns. I expected a higher level of professionalism and attentiveness, considering the hotel's supposed 4-star status. Based on my experience, I cannot recommend this hotel to fellow travelers. While it may be suitable for some, I believe there are better options in Dubai that offer more convenien
Se hospedó 4 noches en noviembre de 2023
Respuesta de HGI ALMINA TEAM el 7 nov. 2023
Dear Kashif,We thank you for choosing to stay with us at Hilton Garden Inn Al Mina Dubai and for taking the time to provide us with some constructivefeedback following your recent stay with us. We do regret that there were some aspects where we fell short of your expectations and for this, we naturally want to extend our unreserved apologies. We have noted you Review rest assured will make the necessary amendments to urgently improve on the above-mentioned aspects of our hotel experience. We appreciate that you brought these concerns to our attention as it gives us an opportunity to make further enhancements for the benefit of our future guests. We certainly hope we will get an opportunity to serve you better in the future.Kind RegardsHGI AL MINA TEAM

6/10 Aceptable

SAIM

Viajó por negocios
Le gustó: Limpieza, comodidad de la habitación
No le gustó: Personal y atención
Se hospedó 2 noches en octubre de 2023
Respuesta de HGI ALMINA TEAM el 23 oct. 2023
Dear Saim,Greetings from Hilton Garden Inn Al Mina, thank you very much for taking time to complete online survey. We have noticed that your ratings to many of the questions are not so high and positive. it would be really helpful if you could provide us with further details on what we were not able to do improve our service and exceed your expectations. Thank you very much for choosing Hilton Garden Inn Dubai Al Mina for your recent stay and we look forward to welcoming you back in near future. Kind RegardsHGI AL MINA TEAM

6/10 Aceptable

Susanah

Viajó con su familia
Le gustó: Limpieza
No le gustó: Personal y atención, servicios
The housekeeping staff, Farook was amazingly professional. Some of the staff at the desk are not customer friendly. The repetition of eating the same food for breakfast is depressing.
Respuesta de HGI ALMINA TEAM el 23 oct. 2023
Dear Susanah,Thank you for taking the time to share your thoughts about your recent stay with us on Expedia. We appreciate taking time to share your feedback as it is only through guest feedback that we are able to improve on the services we provide. Thank you again for staying with us and looking forward to welcoming you back.Best RegardsHGI AL MINA TEAM