8/10 Bueno
Pratik
Viajó con su familia
31 oct. 2025
Le gustó: Limpieza, estado de la propiedad e instalaciones
It was a great stay overall, but I would like to highlight a few issues. While booking online, I had reserved the Family Quadruple Room, which I understood to include 2 bedrooms and 1 large hall. The photos online also showed 2 rooms and 1 hall, and even on their website, the Family Quadruple Room was described as being equivalent to the Premium Deluxe Room, with a description mentioning 2 bedrooms and 1 hall. However, upon arrival, I was informed that the Family Quadruple Room actually has only 1 bedroom and 1 large hall. Since we were 5 people (2 couples and 1 mother), I had to book an additional room, which was quite disappointing. Although the hotel and overall stay were fantastic, there was a clear miscommunication regarding the room details. Even the staff initially mentioned that my booking was for 2 bedrooms and 1 hall, but later, when the manager Abhay arrived, he clarified that it was only 1 bedroom and a hall. I had to pay extra on the spot, which was disappointing.
Pratik
Se hospedó 4 noches en octubre de 2025