Dear Lu Huyen, Thank you for sharing your experience with us. We're delighted to hear that you had a great overall experience at Atlantis The Royal. Regarding the situation with the LV stickers as your honeymoon present, we apologize for any disappointment or inconvenience caused. Your feedback is important to us, and we will review our offerings to ensure they meet our guests' expectations. We appreciate your patronage and hope to have the opportunity to welcome you back for an even more memorable stay in the future. Best regards, Tom Roelens, Managing Director, Atlantis The Royal

Dear Janet, Thank you for sharing your experience with us. We are thrilled to learn that your stay was nothing short of remarkable. Thank you for your kind words about the service, the room, and the restaurants. We look forward to welcoming you again soon. Best Regards, Tom Roelens Managing Director, Atlantis The Royal

Dear tamana, Thank you for your wonderful feedback! We're thrilled to hear that your experience was nothing short of perfection. It was a pleasure having you with us, and we can't wait to welcome you back for another flawless stay. Best regards,Tom Roelens Managing Director, Atlantis The Royal

Dear Alireza , thank you for sharing your feedback and We are truly sorry to hear about the challenges you encountered during your stay at Atlantis The Royal. Your experience does not reflect the high standards of service we strive to provide to our guests. We sincerely apologize for the inconvenience caused by the lack of cold water in your room, as well as the oversight of the daily service of your suite. Please know that we have addressed these issues with our team to ensure that such incidents are not repeated in the future. Our utmost priority is to ensure the comfort and satisfaction of our guests, and we regret that we fell short in meeting your expectations. We genuinely hope that our team was able to assist you in resolving these matters to your satisfaction during your stay. Your feedback is invaluable to us, and we thank you for bringing these concerns to our attention. Should you have any further questions or if there is anything else we can assist you with, please do not hesitate to reach out to our team. We appreciate your understanding and hope to have the opportunity to regain your trust in the future.Best regards, Guest Relations Team, Atlantis The Royal.

Dear Bettina, It was a pleasure to have you as our guest here at Atlantis The Royal and I am very glad to learn that our products and services exceeded your expectations. We are looking forward to having you back as a guest in Atlantis The Royal. Best regards, Tom Roelens Managing Director, Atlantis The Royal

Dear Renn, I am delighted to read that you had an amazing time at Atlantis The Royal. We look forward to welcoming you again in the not-too-distant future. Best regards, Tom Roelens Managing Director, Atlantis The Royal

Dear Zohrab, I am happy to learn that your experience was remarkable one. I wish to sincerely thank you for your feedback and look forward to welcoming you again in a not too distant future. Best regards, Tom Roelens Managing Director, Atlantis The Royal

Dear Stefano, I am delighted to read that you had an amazing time at Atlantis The Royal. Your kind words on our products and services are highly appreciated and we look forward to welcoming you again in a not too distant future. Best regards, Tom Roelens Managing Director, Atlantis The Royal

Dear Sharif, It was an absolute pleasure to have you as our esteemed guest here at Atlantis The Royal. I am thrilled to hear that our products and services surpassed your expectations and that you enjoyed the amazing breakfast experience. We are eagerly anticipating the opportunity to welcome you back as a guest at Atlantis The Royal. Best regards, Tom Roelens Managing Director, Atlantis The Royal

Dear Nausheen, Thank you for your kind words! We're thrilled to hear that you found our property beautiful and amazing, and that you enjoyed our amenities and staff. We hope to welcome you back soon for another wonderful experience. Best regards, Tom Roelens General Manager and Senior Vice President, Operations, Atlantis The Royal

Dear Gansham, I am delighted to read that you had an amazing time at Atlantis The Royal. We look forward to welcoming you again in a not too distant future. Best regards, Tom Roelens General Manager and Senior Vice President, Operations, Atlantis The Royal

Dear Amir Hossein, I am delighted to read that you had an amazing time at Atlantis The Royal. We look forward to welcoming you again in a not too distant future. Best regards, Tom Roelens General Manager and Senior Vice President, Operations, Atlantis The Royal

Dear yosef, Thank you for your perfect rating, we truly hope to welcome you at Atlantis The Royal. Best regards, Tom Roelens General Manager and Senior Vice President, Operations, Atlantis The Royal.

Dear Russell James, It was a pleasure to have you as our guest here at Atlantis The Royal, and I am very glad to learn that our products and services exceeded your expectations. We are looking forward to having you back as a guest in Atlantis The Royal. Best regards, Tom Roelens General Manager and Senior Vice President, Operations, Atlantis The Royal

Dear Sumi, I am happy to learn that your experience was a remarkable one. I wish to sincerely thank you for your rating and look forward to welcoming you again in the not-too-distant future. Best regards, Tom Roelens Managing Director, Atlantis The Royal

Dear Keval, Thank you for making time and providing us with your feedback. We are pleased to learn that you were able to enjoy and relax during your staycation, moreover, we are sorry to hear that you were not completely satisfied with your experience. Feedback like yours is very important to us and please be assured we will continue to seek for utmost ways in making sure we exceed our guests' expectations. We look forward to welcoming you again in a not too distant future. Best regards, Tom Roelens General Manager and Senior Vice President, Operations, Atlantis The Royal

Dear Sheela, It was a pleasure to have you as our guest here at Atlantis The Royal and I am very glad to learn that our products and services exceeded your expectations. We are looking forward to having you back as a guest in Atlantis The Royal. Best regards, Tom Roelens General Manager and Senior Vice President, Operations, Atlantis The Royal

Dear Hyun Soon, I am delighted to read that you had an amazing time in Atlantis The Royal. Your kind words on our products and services are highly appreciated and we look forward to welcoming you again in a not too distant future. Best regards, Tom Roelens General Manager and Senior Vice President, Operations, Atlantis The Royal

Dear Asma, thank you for taking the time to share your feedback following your recent stay at Atlantis, The Royal. We genuinely appreciate your honesty and the opportunity to address your concerns. We are sincerely sorry to hear that your experience did not meet your expectations, and we regret any disappointment you may have encountered. Your comfort and satisfaction are of utmost importance to us, and it is disheartening to learn that we fell short of delivering the standard of service you deserve. We would greatly appreciate any specific details you could provide regarding the areas where you found our comfort and services to be below average. Your insights will help us identify and address these issues promptly to enhance our overall guest experience. Once again, we apologize for any inconvenience you experienced during your stay. We value your patronage and hope to have the opportunity to regain your trust on a future visit. Best Regards, Tom Roelens General Manager and Senior Vice President, Operations, Atlantis The Royal

Dear Guest, It was a pleasure to have you as our guest here at Atlantis The Royal, and I am very glad to learn that our products and services exceeded your expectations. We are looking forward to having you back as a guest in Atlantis The Royal. Best regards, Tom Roelens General Manager and Senior Vice President, Operations, Atlantis The Royal

Dear Barry, I am happy to learn that your experience was a remarkable one. I wish to sincerely thank you for your feedback and look forward to welcoming you again in the not-too-distant future. Best regards, Tom Roelens General Manager and Senior Vice President, Operations, Atlantis The Royal

Dear George, We are pleased that we could exceed your expectations and provide you with the true Atlantis The Royal experience that we strive to uphold. Your valuable comments will be passed on to the team to inspire them to continuously provide exceptional service to our guests. Best regards, Tom Roelens General Manager and Senior Vice President, Operations, Atlantis The Royal

Dear Mustafa, thank you for the perfect rating. We are pleased to learn that were able to meet your expectations. We hope that we can welcome you back soon at Atlantis the Royal. Best Regards, Tom Roelens General Manager and Senior Vice President, Operations, Atlantis The Royal

Dear Leon, thank you for the perfect rating. We are pleased to learn that were able to meet your expectations. We hope that we can welcome you back soon at Atlantis the Royal. Best Regards, Tom Roelens General Manager and Senior Vice President, Operations, Atlantis The Royal

Dear Erol, thank you for the perfect rating. We are pleased to learn that were able to meet your expectations. We hope that we can welcome you back soon at Atlantis the Royal. Best Regards, Tom Roelens General Manager and Senior Vice President, Operations, Atlantis The Royal

Dear Youseff, It was a pleasure to have you as our guest here at Atlantis The Royal, and I am very glad to learn that our products and services exceeded your expectations. Furthermore, Feedback like yours is very important to us and please be assured that your comments about the check-in experience have been conveyed to the concerned department heads for a thorough review. We are looking forward to having you back as a guest in Atlantis The Royal. Best regards, Tom Roelens General Manager and Senior Vice President, Operations, Atlantis The Royal

Dear Guest, We are pleased that we could exceed your expectations and provide you with the true Atlantis The Royal experience that we strive to uphold. Your valuable comments will be passed on to the team to inspire them to continuously provide exceptional service to our guests. Best regards, Tom Roelens General Manager and Senior Vice President, Operations, Atlantis The Royal

Dear rami, thank you for the perfect rating. We are pleased to learn that were able to meet your expectations. We hope that we can welcome you back soon at Atlantis the Royal. Best Regards, Tom Roelens General Manager and Senior Vice President, Operations, Atlantis The Royal

Dear Francisco, thank you for the perfect rating. We are pleased to learn that were able to meet your expectations. We hope that we can welcome you back soon at Atlantis the Royal. Best Regards, Tom Roelens General Manager and Senior Vice President, Operations, Atlantis The Royal

Dear Guest, Whilst it was an honor to have you as a guest in Atlantis The Royal we are sorry to hear that the stay did not meet the expectations. We kindly request additional information about your experience to gain a better understanding and improve our guest's overall satisfaction. We attempted to reach you but we were unable to connect with you. Your valuable feedback will assist our team in making necessary enhancements to ensure an exceptional guest experience. Best regards, Tom Roelens General Manager and Senior Vice President, Operations, Atlantis The Royal

Dear Yuan, thank you for the perfect rating. We are pleased to learn that were able to meet your expectations. We hope that we can welcome you back soon at Atlantis the Royal. Best Regards, Tom Roelens General Manager and Senior Vice President, Operations, Atlantis The Royal

Dear swetal, thank you for the perfect rating. We are pleased to learn that were able to meet your expectations. We hope that we can welcome you back soon at Atlantis the Royal. Best Regards, Tom Roelens General Manager and Senior Vice President, Operations, Atlantis The Royal

Dear David, thank you for the perfect rating. We are pleased to learn that were able to meet your expectations. We hope that we can welcome you back soon at Atlantis the Royal. Best Regards, Tom Roelens General Manager and Senior Vice President, Operations, Atlantis The Royal

Dear Stefan, thank you for the perfect rating. We are pleased to learn that were able to meet your expectations. We hope that we can welcome you back soon at Atlantis the Royal. Best Regards, Tom Roelens General Manager and Senior Vice President, Operations, Atlantis The Royal

Dear Ashley, thank you for the perfect rating. We are pleased to learn that were able to meet your expectations. We hope that we can welcome you back soon at Atlantis the Royal. Best Regards, Tom Roelens General Manager and Senior Vice President, Operations, Atlantis The Royal

Dear Dmitri, thank you for the perfect rating. We are pleased to learn that were able to meet your expectations. We hope that we can welcome you back soon at Atlantis the Royal. Best Regards, Tom Roelens General Manager and Senior Vice President, Operations, Atlantis The Royal

Dear Robert,Thank you for choosing Atlantis, The Royal as your destination and for sharing your feedback. We appreciate your choice and value your comments.We're glad to hear that you found our hotel lovely, with beautiful artwork on display. We take pride in providing well-appointed rooms with lovely amenities.Regarding the pool access, we would like to clarify that we have the Nobu by The Beach pool, which is free of charge for in-house guests, as well as the Royal Pool, our main pool, also available for in-house guests at no additional cost. We would also like to mention that Cloud 22 is an exclusive area reserved for hotel guests only, with a minimum spend requirement, ensuring an exclusive environment and avoiding crowds. External guests are not permitted in Cloud 22.We appreciate your feedback and hope to have the opportunity to welcome you back to Atlantis, The Royal in the near future for an improved experience.Best regards,

Dear Murali, we sincerely apologize to hear that you are not satisfied with our service. Your experience is important to us, and we would like to address your concerns to ensure we can improve. Could you please provide more details about the specific issues you encountered or the aspects of our service that did not meet your expectations? Your feedback is valuable, and we are committed to making any necessary improvements. Thank you for bringing this to our attention. We are here to assist and make amends where possible. Please feel free to share more information so that we can better understand and address your concerns. Best Regards, Tom Roelens General Manager and Senior Vice President, Operations, Atlantis The Royal

Dear Zakira, thank you for the perfect rating. We are pleased to learn that were able to meet your expectations. We hope that we can welcome you back soon at Atlantis the Royal. Best Regards, Tom Roelens General Manager and Senior Vice President, Operations, Atlantis The Royal

Dear Smita, thank you for the perfect rating. We are pleased to learn that were able to meet your expectations. We hope that we can welcome you back soon at Atlantis the Royal. Best Regards, Tom Roelens General Manager and Senior Vice President, Operations, Atlantis The Royal

Dear Nancy,Thank you for choosing Atlantis The Royal as your destination. We appreciate your feedback and are delighted to hear that you found our hotel beautiful and one of the best in Dubai. Our modern design aims to create a unique experience for our guests.We understand that the food prices may be higher in a 5-star hotel, and we are glad to hear that you enjoyed the great food offerings. Regarding the charge for the infinity pool, we have implemented this measure to manage the crowd and ensure a more exclusive experience for our guests. We appreciate your understanding in this matter.We are thrilled that you liked the connection to the water park, as it adds an extra level of excitement to your trip.Thank you for your support, and we look forward to welcoming you back to Atlantis The Royal in the near future for another extraordinary stay.Warm regards,

Dear Philipp, thank you for the perfect rating. We are pleased to learn that were able to meet your expectations. We hope that we can welcome you back soon at Atlantis the Royal. Best Regards, Tom Roelens General Manager and Senior Vice President, Operations, Atlantis The Royal

Dear Thomas, thank you for the perfect rating. We are pleased to learn that were able to meet your expectations. We hope that we can welcome you back soon at Atlantis the Royal. Best Regards, Tom Roelens General Manager and Senior Vice President, Operations, Atlantis The Royal

Dear Susanne, It's wonderful to hear that you enjoyed your stay at the hotel and found the breakfast buffet to be fantastic. However, it's unfortunate that the noise level in the dining area was a concern due to poor acoustics. Also, the limited pool options for children might be something to consider for families. Your feedback is valuable, and it can be helpful for the hotel to address these issues to enhance the overall guest experience. Thank you for sharing your thoughts. We hope that we can welcome you back soon at Atlantis the Royal. Best Regards, Tom Roelens General Manager and Senior Vice President, Operations, Atlantis The Royal

Dear Ishak, we are sorry to hear that the staff were not as helpful as you expected. If you have any specific concerns or feedback you'd like to share, it will be helpful to address them with the hotel management to improve their services in the future. Your input can contribute to a better experience for future guests. We look forward to your response and we hope that we can welcome you back soon at Atlantis the Royal. Best Regards, Tom Roelens General Manager and Senior Vice President, Operations, Atlantis The Royal

Dear SEUNGHEE, I am delighted to read that you had an amazing time in Atlantis The Royal. Your kind words on our products and services are highly appreciated and we look forward to welcoming you again in a not too distant future. Best regards, Tom Roelens General Manager and Senior Vice President, Operations, Atlantis The Royal

Dear Yoel, thank you for the perfect rating. We are pleased to learn that were able to meet your expectations. We hope that we can welcome you back soon at Atlantis the Royal. Best Regards, Tom Roelens General Manager and Senior Vice President, Operations, Atlantis The Royal