Online when they said rustic, they meant it, and it was absolutely perfect! Exactly what I was envisioning for my cabin vacation in the snowy mountains. There was an issue with the septic at the cabin we originally booked, but they were on it immediately! They called right away to move us to a different cabin, and it was even an upgrade (woo!) When we arrived, the keypad for the door wouldn’t unlock (…. May have been user error…) But the property manager, Steve was there to the rescue within seconds. Apparently I was just a bit impatient; who knew, lol. The house was a little drafty, but we knew it would be like that in an old cabin so it was great that we had full control of the thermostat and the fireplace in the living room so we definitely stayed warm and cozy the entire time. (Btw - Safeway has firewood for anyone looking… I highly recommend taking advantage of your private fire pit area!!) It snowed almost every day and we had the absolute most beautiful view from of the abundance of windows that seemed to be perfectly placed on all sides of the house. The running water was hot and steady, there were a bazillion towels provided, all the necessities for cooking, and THE HOT TUB! I think we spent 3/4 nights in there. It was amazing. All of the maintenance people were friendly, Steve was great (sorry if we startled you when we went into the supply house), and the neighborhood was peaceful. 10/10 guys… you did awesome.— also a special thank you to Ariel (sp.?) and the customer service team Our power went out due to a vehicle hitting the pole and Ariel was ON IT! Texted me right away, called multiple times to check on us and give us updates from the electric company/officer on site at the scene… and when she couldn’t someone else did! They basically stayed up to keep in contact until they knew we had power back. That’s a gold star for you ladies… thank you!If you had any doubts about booking here - lose them! This is by far one of my best experiences booking a vacation home and if I’m ever back in Estes I will be looking here first!Thank you everyone! Kyle and Krissy - you all did a fantastic job here