The front desk staff made a mistake in taking my payment for a 3 night stay and charged me $1714.00 for a 3 night stay. I asked them to reverse the double charge which was on a Friday. They said the charge would not be reversed until Wed. They also told me the manager was not there until Monday, and I would have to speak with her. I was checking out on Monday and I asked for the manager and all of a sudden she was not in that day. So basically they gave me the run around and did not release the double charge to my account for one week. I called Bank of America and they said the double charges were still processing so they could not dispute until the hotel actually charged this to my account. Needless to say, after one week the hotel finally released the hold on my money and the charge dropped off of my account. Meanwhile, they had been paid on Monday. Unbelievable!! Also, after a long day and coming back to the hotel my room had not been cleaned, and I was told, "you have to officially request housekeeping, otherwise your room will not be cleaned." The room itself was nothing special for $300/night. It was a standard, non-updated room with very cheap furniture. The refrigerator was very narrow and I couldn't fit leftover containers. There was no microwave in the room, literally no amenities. Iron didn't work, I mean I really could go on and on....but the hotel is a rip-off and the staff needs lessons in customer service.