Recepción

Opiniones sobre OYO Townhouse Donaldsonville - Gonzale

2.5 out of 5
OYO Townhouse Donaldsonville - Gonzale
2179 LA-70, Donaldsonville, LA

Opiniones

5,2
Evaluación: 10 - Excelente. 21 de 120 opiniones" "
Evaluación: 8 - Bueno. 21 de 120 opiniones" "
Evaluación: 6 - Aceptable. 10 de 120 opiniones" "
Evaluación: 4 - Mediocre. 16 de 120 opiniones" "
Evaluación: 2 - Terrible. 52 de 120 opiniones" "

5,4/10

Limpieza

6,2/10

Personal y atención

4,8/10

Servicios

5,2/10

Estado de la propiedad e instalaciones

4,4/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

Nashda

No le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 2 noches en septiembre de 2023

2/10 Terrible

Rigoberto

Se hospedó 1 noche en marzo de 2023
Respuesta de Noah el 12 abr. 2023
We are extremely sorry to know this, Rigoberto! Thanks for notifying this concern to us. We will surely escalate this to the relevant team to take corrective action and to make sure it is not repeated in the future. Regards, Noah

2/10 Terrible

Eric

Viajó en grupo
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The worst customer service … lady at the counter was not professional at all. They keep (1/3) of the cash deposit no matter the room was clean and all good at the check-out. The receptionist said if you do the deposit with credit card you will never get it back… I ask for a receipt for the deposit and the lady said “is not receipt at all for the deposit ( personally I think is ilegal, they should give you a receipt for any transaction) If you can pay a little more and stay in another place. Good look! 👀
Respuesta de Ammy el 26 ene. 2023
Hi, Eric! We are sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely we can work on it to make sure that your next stay turns out to be awesome. Regards, Tim.

10/10 Excelente

Ana

Se hospedó 2 noches en octubre de 2022

2/10 Terrible

Rosell

Se hospedó 1 noche en noviembre de 2021

8/10 Bueno

Alvaro

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en diciembre de 2020
Respuesta de Leo el 27 dic. 2020
Hi, Alvaro! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Barbara

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 7 noches en marzo de 2020
Respuesta de Cheshta el 21 mar. 2020
Thanks for the perfect rating, Looking forward to your continuous love and support :) Regards, Jake

10/10 Excelente

Cliente verificado

Se hospedó 7 noches en marzo de 2020
Respuesta de Cheshta el 14 mar. 2020
Glad to see that you have rated us super, Hope to serve you soon with an even more happening stay. Regards, Jose

2/10 Terrible

chris

Viajó por negocios
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The hot tub didn't work, the room was dirty bugs all over. No breakfast. Staff was not friendly
Se hospedó 3 noches en mayo de 2024

2/10 Terrible

Lawanda

Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones
Place needs to be remodeled.
Se hospedó 1 noche en abril de 2024

2/10 Terrible

David

Viajó por negocios
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Blankets did not smell clean. Did not have a mini fridge as stated in the description. I needed and asked for one. I was told that I was going to get one but never did. Unfortunately I had already paid for 3 nights.
Se hospedó 2 noches en abril de 2024

4/10 Mediocre

David

Se hospedó 1 noche en abril de 2024

4/10 Mediocre

Alonso

Viajó por negocios, Viajó con su familia
No le gustó: Personal y atención, estado de la propiedad e instalaciones
If your looking for a stay while you work it works gets it done but not very clean stayed a week nobody messed with our vehicles but didnt feel safe, elevator never worked, bullet holes on front door, 2nd story room flooded ofen bath didnt have curtain when we arrived
Se hospedó 7 noches en abril de 2024

2/10 Terrible

Chasity

Viajó con su familia
Do not recommend. Do not book through Expedia. Booked my stay 3 months in advance and when I arrived the day of my event to check in I was told they cancelled all of the bookings for the weekend with no notice. I received a confirmation the day before my stay began. They claimed that it was because they were OYO and not Wyndham anymore even though I booked with OYO. Then tried to charge twice the price of my weekend stay for one night. Hotel had a terrible smell and did not feel as if the AC worked in the lobby. 0/10 recommend
Se hospedó 2 noches en abril de 2024

2/10 Terrible

Savannah

Viajó con su pareja
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
After booking my reservation in advance and calling three times to confirm my reservation before I arrived, my reservation was cancelled. I was then told I could rebook the room at a price that was 4x the original rate I booked it at. The front desk staff told me that the property had nothing to do with the cancellation and that I need to call Oyo customer service. They were horrible as well. Telling me that they had no control over the rate and I would have to hang up and call the same number back to be connected to someone else?? Oh and I only entered the lobby but it was dirty and disgusting, smelled horrible, and they also had what looked like a bullet hole in the front glass door, multiple windows were cracked. If I could give zero stats I would. Do not stay here!!!
Se hospedó 2 noches en abril de 2024

2/10 Terrible

john

I never got to check in because they never received my reservation.
Se hospedó 1 noche en abril de 2024

4/10 Mediocre

Curtis

Viajó por negocios
No le gustó: Estado de la propiedad e instalaciones
Heat didn't work. Had hot water, sometimes. No breakfast.
Se hospedó 1 noche en enero de 2024

2/10 Terrible

Paulina

Viajó por negocios
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Disgusting dirty and never clean the room
Se hospedó 8 noches en octubre de 2023

2/10 Terrible

Caitlin

Viajó con su familia y niños pequeños
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
This place was horrible. Not a Baymont. It is an OYO. This place is not worth staying at, pay ten dollars more and you can stay at an actual decent hotel like 40 mins from here.
Se hospedó 1 noche en octubre de 2023

8/10 Bueno

Chad

Se hospedó 2 noches en septiembre de 2023

2/10 Terrible

Charlotte

Se hospedó 1 noche en septiembre de 2023

2/10 Terrible

Donald

Viajó por negocios
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
They just reservation 3 days in advance arrive at hotel and was told they had no rooms. The property was disgusting. The girl behind the counter was extremely rude and telling me you have to go somewhere else because I don't have any rooms
Se hospedó 2 noches en septiembre de 2023
Respuesta de Owner el 29 sept. 2023
Donald, I am truly sorry for this. That employee was fired from this. If you would like to come back, ill give you 3 nights for free, in addition to returning your payment. Please let me know if you would like to take the free nights. Please accept my apology...

2/10 Terrible

Luis

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en agosto de 2023

2/10 Terrible

Queen Kali Acire

Viajó con su familia y niños pequeños, Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The hotel is non existent because the building was sold..
Se hospedó 1 noche en agosto de 2023

10/10 Excelente

Edward

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 4 noches en febrero de 2023
Respuesta de Ammy el 24 may. 2023
Thanks for the positive rating, Edward! Hope to welcome you again soon. Regards, Noah.

8/10 Bueno

Maima

Viajó con su familia
Le gustó: Personal y atención
Friendly staff
Se hospedó 2 noches en mayo de 2023
Respuesta de Maria el 18 may. 2023
Pleased to hear your kind words of gratitude, Maima! We are going to do our best to never fail to impress you every time. Regards, Maria

2/10 Terrible

Maima

No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 2 noches en abril de 2023
Respuesta de Ammy el 24 may. 2023
Hi, Maima! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

2/10 Terrible

Dena, Laplace

I didn't stay there 😕 they wanted a 100 dollar deposit and wouldn't take debit. Im stull trying to get my money back
Se hospedó 1 noche en marzo de 2023
Respuesta de Eva el 15 mar. 2023
Hi, Dena! We sincerely apologize for the trouble caused. Your comments will help us in taking care of future guests more resolutely. Regards, Eva

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
The stay was great even though i was suppose to have a king bed but theybair was broke sonthey put me in a double room the room was clean the bathroom wasn't. I stay strap i had my own cleaning supplies with me so i ckean the bathroom
Se hospedó 1 noche en febrero de 2023
Respuesta de Ammy el 14 feb. 2023
Hi, thank you for sharing your feedback. We have cascaded the same to our concerned team to keep up with your expectations. Have a great day! Regards, Noah.

2/10 Terrible

Mary, Victoria

Viajó por negocios
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Elevator was broken. Card key system was broken so no key. Attendant had to let me in my room. Bathroom not clean. Sweet smell in room was over powering. It’s cheap so I had low expectations. It was much worse than I could imagine.
Se hospedó 2 noches en febrero de 2023
Respuesta de Eva el 7 feb. 2023
Hi, Mary! We are sorry to see that you are dissatisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones ahead. Regards, Eva

8/10 Bueno

Diana

Le gustó: Personal y atención, servicios
No le gustó: Limpieza
The hotel room overall was ok. The room cleaning was not the best. I found a food bag belonging to a previous tenant behind the night stand, hair in the bed and the bathroom had some less than desirable things on the toilet requiring me to clean it with my personal cleaning supplies. It would have also been better if my room had a functioning room key reader but it didn’t. My room had to be manually opened by the front desk anytime I wanted to get back in my room.
Se hospedó 1 noche en enero de 2023
Respuesta de Eva el 7 feb. 2023
Hi Diana! Thank you for giving us a shot and even more for leaving us this review. We will feel blessed to serve you soon again with even better, upgraded and improvised services. Have a great day ahead. Regards, Eva

10/10 Excelente

Josue

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Everything was good
Se hospedó 5 noches en enero de 2023
Respuesta de Lisa el 10 ene. 2023
Hey, Josue! We always love to hear from you. Happy to know that you liked our services. Thanks a ton for staying with us. Looking forward to hosting you soon :) Regards, Lisa

4/10 Mediocre

Benton

Viajó por negocios
No le gustó: Servicios, estado de la propiedad e instalaciones
There was no washer and dryer available like it said there would be for me. The overall cleanliness of my room wasn’t that great. There were mice running through my room and trash at night and when I canceled the rest of my stay, even though I had reserved 10 days and stayed 4, they wouldn’t refund the full 6 days only 4 of them.
Respuesta de Ammy el 27 dic. 2022
Apologies for the problems you had faced, Benton! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim

8/10 Bueno

Josue

Se hospedó 1 noche en diciembre de 2022
Respuesta de Ava el 22 dic. 2022
Hi, Josue! Thanks a lot for staying with us. So glad to know you liked our services. Keep this love coming :) Regards, Ava

2/10 Terrible

Chuck, Santa Fe

Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I booked a room just to be told they didnt have any rooms available
Se hospedó 1 noche en octubre de 2022
Respuesta de k el 20 oct. 2022
We are sorry the stay turned out to be average. We have checked the reviews and the problems within our services that have bothered you and we are working on it. Just take this as an off-case, this is certainly not how we treat our guests. Hope to get another chance soon so that we can make things up for you with an awesome stay ahead. Regards, Kate

4/10 Mediocre

Jeffery

No le gustó: Limpieza
1 star service and amenities
Hotel is semi clean (passable) and safe. THATS ALL! No service, 1 ice machine, Jerry rigged TV, clock doesn’t work. Was told NOT to use the in room coffee she thinks it’s there for “decoration “ had to beg for new towels finally took old towels to them to exchange for new ones. Staff was nice. Let me park the bike under the porte coche’re. This is my analogy so far. But I don’t care it’s safe so far and passably clean. Needs a lot to be desired as far as amenities and services.
Se hospedó 3 noches en agosto de 2022
Respuesta de Jon el 19 ago. 2022
Hi, we are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Jon

2/10 Terrible

STEPHANIE

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en agosto de 2022
Respuesta de Noah el 19 ago. 2022
Hi, thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep your standards in the future. Regards, Amelia.

10/10 Excelente

Eduardo

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en agosto de 2022
Respuesta de Jon el 19 ago. 2022
We appreciate your feedback! Hope to welcome you soon :) Regards, Jon

2/10 Terrible

Dee

Le gustó: Limpieza, estado de la propiedad e instalaciones
No le gustó: Comodidad de la habitación
No cable
Se hospedó 1 noche en abril de 2022
Respuesta de Joey el 3 may. 2022
Hi, thank you for spending your valuable time to rate us. We will surely put in our continuous efforts to improve our services to ensure a better experience in the future. Regards, Joey

10/10 Excelente

Lakeisha

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2022

2/10 Terrible

Dorene

Le gustó: Estado de la propiedad e instalaciones
No le gustó: Personal y atención, servicios
Se hospedó 1 noche en noviembre de 2021

6/10 Aceptable

Cliente verificado

Closed for renovation
Se hospedó 1 noche en noviembre de 2021
Respuesta de Cheshta el 14 nov. 2021
We never expect any of our guests to face this kind of problem. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, Ivy

2/10 Terrible

James

Se hospedó 1 noche en octubre de 2021

6/10 Aceptable

Stacey

Viajó con su familia
No le gustó: Limpieza, estado de la propiedad e instalaciones
Not worth the price
The room was not very clean, the entire floor was sticky and there was no trash can in the room. The beds were comfortable, but given the price paid per night, I would have expected better conditions. Additionally, the elevator was very loud and slow and the carpets in the halls and stairs were a mess.
Se hospedó 2 noches en octubre de 2021
Respuesta de Cheshta el 27 oct. 2021
Hi, Stacey! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time. Regards, Ivy

2/10 Terrible

Anita, MARRERO

Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We paid $160 and still had to book another hotel. Missing part of the roof, broken windows and was not even the right building. Even the wrong color.
Se hospedó 1 noche en octubre de 2021
Respuesta de Cheshta el 26 oct. 2021
Hi, Anita! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time. Regards, Ivy

2/10 Terrible

Jeremy

Se hospedó 2 noches en octubre de 2021

2/10 Terrible

Shanda

Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Don’t stay! Was told by staff it was condemned by State Department Board of Health for black mold!
Se hospedó 1 noche en octubre de 2021
Respuesta de Jane el 26 oct. 2021
Hi, Shanda! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Jane!

2/10 Terrible

Crystal

Se hospedó 2 noches en octubre de 2021
Respuesta de Cheshta el 26 oct. 2021
Hi, Crystal! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Ivy

2/10 Terrible

Joey

No le gustó: Personal y atención
Lack of communication
Se hospedó 1 noche en octubre de 2021
Respuesta de Ammy el 25 oct. 2021
Hi, Joey! We regret the unpleasant experience you had with us. We will try to make your next stay comfortable with us with continuous improvements. Looking forward to hosting you soon with a delightful stay ahead. Regards, Amelia.

10/10 Excelente

joe

Viajó con su familia
Le gustó: Personal y atención
refinery town i do believe its one of the better in the town
Se hospedó 1 noche en octubre de 2021
Respuesta de Jane el 18 oct. 2021
Thank you for rating us with such awesome words, Joe! We will strive to keep up with your expectations every time. Regards, Jane!