So I’ll start by saying the place was good, and we’d stay there again. That said, communication was very frustrating. They manage several properties and use a generic online guestbook for property information. This was particularly frustrating with the fireplace. The instructions in the manual didn’t apply to our unit and when we tried to follow them, the pilot light went out and was sending gas into the unit. So we turned it off. I texted and called twice on the first night, and their system never put me through to a real person and gave no ability to leave a message. Texted them again the next morning with no response. They reached out later the second day to check in and see if we needed anything. So I said yes, help with the fireplace. They said the earliest they could send someone was the next day (day 3, our final day). We got back from skiing, the pilot was lit, but we were stuck at square one. Still no idea how to light the flame. So I reach out again, explaining this is my last night and I want a dad gum fire that I paid for. They were slow in responding but finally around 6pm on our final of 3 nights, we had a working fireplace. Worst communication/service I’ve ever had on a vacation rental.
“Ground level floor” means coming in the front. There is a floor below you, so your balcony is elevated on the back side, where the view is. Not a problem for me, though. The master room has no windows. The secondary room is the one with the great view. To me, that seemed to be intentionally left up to guess.
The only other complaint is that the thermostat has a mind of its own, and it always got too warm. We tried setting the thermostat to 60, 55, and just turning it off completely. It’s a “smart” thermostat that is controlled remotely, so we’d come back, and it’d be set to something totally different. What was worse is that regardless of the temperature we set it to, the actual temperature would never go below 71* and it felt much warmer at times. This meant we had to open doors a lot to let in the 10* air, so we’d have SOME control of the temperature.
All that said, I’d stay again because it was nice and clean, but just know that the fireplace is controlled with a light switch and don’t even bother with the thermostat. (They don’t mark it at all or give accurate instructions and half the light switches in the condo do nothing, so it’s not very intuitive.) Also, if something goes wrong, it might be night 3 before you have a solution.