We booked a 3-night stay. The first night was a very uncomfortable sleeping experience. The reasons being: (1) mattress was extremely firm. (2) The bed creaked loudly every time either one of us rolled over, which was excessive due to mattress. (3) The room was uncomfortably hot and to cool down, we had to open the window/blinds which created highway and parking lot noise, and light from building across the street lit up window opening. Sofa was also very uncomfortable, could feel springs sticking up into our legs. In the kitchen, the only bar glasses available were college beer glasses and champagne style flutes, which were on top shelf, hard to reach, like they weren’t really supposed to be used. Since we were so uncomfortable we left the next day and went to a hotel for the rest of our trip. We cleaned the property as requested in the instructions, and contacted the host explaining the situation. We asked nicely for a refund for one of the two nights we did not stay, believing that was fair. The host ignored us - still haven’t received a response two days after our messages.