The Rental management mixed up the keys to the property I rented and another renters key. The other renter took it upon themselves to enter my rental and make themselves at home before we had checked in. When I called the rental management to straighten the situation out, I got no response from any agent. I had to make a second call to the rental office the next day to voice my concerns. The property not only was entered by another party, the cleaners did a horrible job. There was mold and hair in the washer, cup rings on the counters and table, human hair, dog hair and food crumbs and toys under furniture. It just makes me wonder exactly what did they clean and why was I charged a cleaning fee when I rented the property. I don’t mind paying the fee if I get the service, but the looks of this unit was unexceptable. When I finally spoke with an agent, she assured me that they would discuss the situation and get back to me. We were there for a whole week and have yet to get any satisfaction. Unfortunately, this property is in a perfect location and is very convenient. I will not be renting thru vrbo again.