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Roberts Riverwalk Urban Resort Hotel

Propiedad de 2.5 estrellas

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Opiniones

5,6 de 10

Servicios principales

  • Piscina
  • Estacionamiento incluido
  • Wifi gratuito
  • Restaurante
  • Aire acondicionado
  • Gimnasio

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WoodSpring Suites Novi Farmington

Northville
  • Acepta mascotas
  • Estacionamiento incluido
  • Wifi gratuito
  • Aire acondicionado
7.2 de 10, Bueno, 433 opiniones
El precio actual es de US$ 69
US$ 76 en total
impuestos y cargos incluidos
24 may. - 25 may.
WoodSpring Suites Novi Farmington
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  • Acepta mascotas
  • Wifi gratuito
  • Restaurante
  • Aire acondicionado
8.4 de 10, Muy bueno, 1.041 opiniones
El precio actual es de US$ 151
US$ 171 en total
impuestos y cargos incluidos
21 jun. - 22 jun.
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Políticas

Check-in

Horario de check-in: de 16:00 a 23:30
Edad mínima para hacer el check-in: 21 años

Check-out

Check-out antes de la(s) 11:00
Check-out después de hora sujeto a disponibilidad
Cargo por check-out después de hora: USD 50.00

Instrucciones especiales para el check-in

El personal de recepción recibirá a los huéspedes cuando lleguen a la propiedad.
No es posible hacer el check-in después de hora en esta propiedad.
La información proporcionada por la propiedad podría estar traducida con herramientas de traducción automática.

Métodos de ingreso

Personal de recepción

Mascotas

No se aceptan mascotas

Niños y camas adicionales

Los niños son bienvenidos.
Hay camas plegables disponibles por un costo adicional de USD 25 por noche.
No hay cunas disponibles.

Tipos de pago de la propiedad

Información importante

Cargos

Se te solicitará que pagues los siguientes cargos en la propiedad, que podrían incluir los impuestos aplicables:

  • Depósito: USD 100.00 por estadía.
  • Cargo del resort: USD 18.00 por persona, por noche.
El cargo de la propiedad incluye:
  • Uso de la sala de fitness
  • Uso de la piscina

Incluimos todos los cargos que nos proporcionó la propiedad.

Extras opcionales

  • Cargo por check-out después de hora: USD 50.00, sujeto a disponibilidad.
  • Cargo por refrigerador: USD 25 por día.
  • Cargo por microondas en la habitación: USD 25 por día.
  • Cargo por cama adicional: USD 25 por noche.

La lista anterior puede estar incompleta. Además, es posible que los impuestos no estén incluidos. Importes sujetos a cambios.

Importante

Puede aplicarse un cargo por cada persona adicional, según la política de la propiedad.
Es posible que se solicite un documento de identidad con foto emitido por las autoridades gubernamentales y una tarjeta de crédito en el check-in para cubrir cualquier gasto imprevisto.
Las solicitudes especiales no se pueden garantizar. Están sujetas a disponibilidad al momento del check-in y pueden conllevar cargos adicionales.
Esta propiedad acepta tarjetas de crédito y tarjetas de débito; no se acepta efectivo.
Las normas culturales y las políticas para huéspedes pueden variar en función del país y la propiedad. Este último dicta las políticas que aquí se muestran.

Información adicional

Hay habitaciones comunicadas o conectadas, sujetas a disponibilidad. Es posible solicitarlas directamente a la propiedad, utilizando los datos de contacto que figuran en la confirmación de la reservación.

Preguntas frecuentes

¿Hay piscina en Roberts Riverwalk Urban Resort Hotel?

Sí, en la propiedad hay una piscina techada y una piscina al aire libre.

¿Roberts Riverwalk Urban Resort Hotel acepta mascotas?

No, la propiedad no acepta mascotas.

¿Cuánto cuesta el estacionamiento en Roberts Riverwalk Urban Resort Hotel?

El estacionamiento es gratuito en esta propiedad.

¿A qué hora es el check-in en Roberts Riverwalk Urban Resort Hotel?

Horario de check-in: 16:00-23:30. No es posible hacer el check-in después de hora.

¿A qué hora es el check-out en Roberts Riverwalk Urban Resort Hotel?

Check-out: 11:00. Es posible hacer el check-out después de hora por USD 50.00, sujeto a disponibilidad.

¿Dónde se encuentra Roberts Riverwalk Urban Resort Hotel?

En Rivertown, este hotel se encuentra a 0,2 km de Detroit Riverwalk, y a 5 km de Centro de convenciones Huntington Place y Ford Field. Comerica Park y MGM Grand Detroit Casino también se encuentran a 5 km.

¿Puedo cancelar mi reservación de manera gratuita y recibir un reembolso total?

Sí, esta propiedad ofrece cancelación gratuita en determinadas tarifas de habitación, ¡porque la flexibilidad es importante! Consulta la política de cancelación de la propiedad en nuestro sitio para obtener más información sobre cualquier excepción o requisito.

Opiniones

Opiniones de

5,6

6,2

Limpieza

7,0

Ubicación

6,2

Personal y atención

5,4

Estado de la propiedad e instalaciones
Evaluación: 10 - Excelente. 122 de 1000 opiniones
Evaluación: 8 - Bueno. 225 de 1000 opiniones
Evaluación: 6 - Aceptable. 231 de 1000 opiniones
Evaluación: 4 - Mediocre. 158 de 1000 opiniones
Evaluación: 2 - Terrible. 264 de 1000 opiniones

Opiniones

Opinión verificada

4/10 Mala

Steve

No le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación

Old hotel, not very clean

The hotel in general looks and is old. The bathrooms in the lobby didn’t have toilet paper, soap or paper towels. Our room aside form being old was dirty. The shower curtain was filled with black stains. The carpet and drapes were dusty and the sink was clogged. The bathroom tiles were broken and the toilet had a piece of gum stuck to it. The only good thing about this hotel is the location which is in front of the river. But I wouldn’t come back again.
Se hospedó 1 noche en junio de 2018
Opinión verificada

2/10 Terrible

Ludwing

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Estuve tres noches y Jamás limpiaron ni arreglaron la habitación. El personal de recepción solo nos mintió respecto a que se realizaría la limpieza y jamás cumplieron. Terrible!!
Se hospedó 3 noches en junio de 2018
Opinión verificada

8/10 Buena

Renaud

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación

Perfecto

Excellent value for money few blocks away from downtown Detroit. Simple, clean, and low key place!
Se hospedó 1 noche en septiembre de 2017
Opinión verificada

2/10 Terrible

Graciela

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación

No lo recomiendo

Muy mal, la atención pésima, sin aire acondicionado, me tuvieron una hora parada por qué no encontraban mi Reservacion, la habitación no tenía closet, estaba sucia, las puertas agujeradas. Terrible
Se hospedó 1 noche en agosto de 2017
Opinión verificada

10/10 Excelente

JONATAN

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación

Great hotel and pleasent stay

Excelent !!! Considering the building is old ....hotel installations/ameniries are perfectly mantained. Beds really comfortable. Rooms really clean and spacious
Opinión verificada

8/10 Buena

coleby

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación

Una vista que vale la pena

Un precio razonable para una estancia linda. Está situado en el río y se puede ver Canadá o lanzar basura a Canadá. El exterior del hotel no es nada especial, es a lar par con el bario, pero el interior es excelente, muy elegante. Se parece como un hotel de 5 estrellas, con un refresco de agua con limón para los clientes. El cuarto ha emparejado el resto del hotel, con problemas pequeños y normales, por ejemplo, el vidrio de la ventana tenía una grieta, y el papel pintando en el baño repique un poco. Pero en general, es muy bueno. Pero cuidado si se maneja allá, las calles son muy males con muchos baches, pero la vista vale la pena.
Opinión verificada

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación

Don't let the view fool you, Pass on this hotel,

Yes, the view from the RiverWalk is lovely. Service and property are below sub-par. We waited 45 min in line to check in, multiple parties had issues as the hotel seems confused about amounts to charge if you are a hotels.com customer. A lady in line said that the check in and check out process is always terrible there. We did not stay at the property because the air-conditioners were not working. Hotels.com processed a refund the next day, but we have been waiting on the hotel to process a refund of less that $50 for over 6mths.
Se hospedó 1 noche en agosto de 2018
Opinión verificada

4/10 Mala

Cliente verificado

No le gustó: Estado de la propiedad e instalaciones
It was nice interior but could use updating. Staff was friendly and brought us a roll away bed. Also contacted another room with radio on (loud) at 1am. Dislike-walls were thin, rooms on the chilly side until the heat kicked in. Hallways were cold. No “do not disturb” signs. No hotel or TV information in the room. No curtains in the bathrooms as it could possible to see into from another room. Didn’t have any issues with parking. Right on the riverfront which would nice during summer to walk around. Walking distance to a few places to eat which were really good. Don’t come expecting high end service as you get what you pay for.
Se hospedó 2 noches en noviembre de 2018
Opinión verificada

2/10 Terrible

Cliente verificado

No le gustó: Estado de la propiedad e instalaciones, comodidad de la habitación
Took one hour and 45 minutes to get in room. Booked 2 months in advance and said they did not have a room. Assigned me a room that was storage Then upgraded me to a suite. NO HEAT. Room was nice but COLD Several guest had no heat!
Se hospedó 1 noche en octubre de 2018
Opinión verificada

2/10 Terrible

John B

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones

Management issues at Roberts Riverwalk

This was terrible experience. There was no hot water during the entire seven day stay despite assurances that the problem would be remedied soon. We had to change rooms because the first room was uninhabitable and should not have been rented. There was a "resort" fee added to the bill that was not properly described at check-in. All in all, although the hotel is a nice facility, it was a terrible experience.
Se hospedó 7 noches en octubre de 2018
Opinión verificada

2/10 Terrible

Waylon

Le gustó: Limpieza
No le gustó: Estado de la propiedad e instalaciones, comodidad de la habitación
Check in was a nightmare and took way too long telling me a owed money when I paid in full month's ago. No heat in the rooms, tv was blurry, no one tells you anything upon check in like there is a restaurant or anything really that a normal hotel front desk tells you. Plus a resort fee !!! In Detroit let that sink in for min... For the price of this terrible hotel just spend more to stay at Greek town or better yet don't go to Detroit
Se hospedó 1 noche en octubre de 2018
Opinión verificada

4/10 Mala

Bethany

No le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación

I paid money for that?

We stayed at Roberts River walk Detroit MI so we could attend the Sunday Night last football field at Ford Field. Our room was still not available when we left to go to game at 6:30pm. We had to get ready in my sister in laws room. When we got back at 12:30am and went to our room, we discovered that the toilet wasn't working and had to be moved to another room (how did house keeping miss that?). They specifically asked at check in (which took 40 minutes), 'You booked through a 3rd party, didn't you?' I was very disappointed.
Se hospedó 1 noche en septiembre de 2018
Opinión verificada

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Perhaps the hotel is normally of higher quality, but during their renovations the room was very uncomfortable. Additionally, it was clear that the room I was placed in had not been used or cleaned in some time. Lastly, it took nearly a full hour in line for check-in before I was able to get keys to my room (I was only the fifth person in line on Saturday afternoon). If you purchase an upgrade to a river-front room, this location may be worth the cost. Otherwise, save the money and find another hotel.
Se hospedó 2 noches en septiembre de 2018
Opinión verificada

2/10 Terrible

M

No le gustó: Estado de la propiedad e instalaciones, comodidad de la habitación
broken glass in parking lot took hours for water in shower to drain not enough electrical plugs road to hotel in poor condition not enough towels no extra rolls of toilet paper no tissues wifi and tv reception poor dark hallways
Se hospedó 1 noche en septiembre de 2018
Opinión verificada

4/10 Mala

Meegan

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación

Don't do it!!

It was probably the worst place I had ever stayed! No air conditioning, VERY rude manager (I actually felt awful for the employees trying their best), and the place is soo run down!
Se hospedó 1 noche en agosto de 2018
Opinión verificada

2/10 Terrible

Cliente verificado

No le gustó: Estado de la propiedad e instalaciones, comodidad de la habitación
Everything was terrible! Hotel is very old and everything in it is old or very cheap. We have a “suite”, it just means they crammed a loveseat in the room. Getting a room with air conditioning is a 50/50 gamble. In the room: no hand towels, no Kleenex, no drinking cups, minimal coffee maker but no coffee, no cups, no sugar, no creamer, stir sticks, every time you leave the room your key entry won’t work. No working phone in the room. Room is very damp and we haven’t even taken a shower, no exhaust in the bathroom, and the overhead fixture is now only an exposed bulb. Check in is not until 4pm, no exceptions!!!! This was the worst experience regarding a hotel and we are in our late 60’s. Highly recommend you don’t stay here or in this bad section of Detroit.
Se hospedó 1 noche en septiembre de 2018
Opinión verificada

2/10 Terrible

Miranda

No le gustó: Limpieza, personal y atención, comodidad de la habitación
This was one of the worst experiences I have ever had at a hotel. We arrived at 1:30 to check in, the front desk said the system was down after waiting for an hour so she handed out numbers for people. Her shift ended and a new worker came in and had no difficulties with the system. However, the first lady didn't tell him about the 8 other people in line, we ended up waiting a total of 3 hours to check in. The room was dirty, service was terrible. They handed out duplicated keys for rooms so people were walking into other people's rooms - two people got robbed while we were there. They handed out a parking pass and said "it's not safe but here you go." I would not recommend this hotel to anyone.
Se hospedó 1 noche en septiembre de 2018
Opinión verificada

4/10 Mala

Steve

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Computer system was down during peak check in time on Saturday afternoon. People were lined up out the door waiting to check in. Took about 1.5 hrs. Hotel also processed a $100 incidental charge on my credit card that I had to call and have a credit issued. Beautiful facility, hope they can overcome these operational issues. Staff were holding up quite well despite the enormous stress of the situation.
Se hospedó 1 noche en septiembre de 2018
Opinión verificada

2/10 Terrible

Jamie

Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones, comodidad de la habitación
We arrived at 3:30pm for check-in and waited two hours in line before we were able to check-in. There was one employee working the front desk until 4:15pm. We were told the room had no a/c. This would not have been a problem as it was a cold day, however our room was on the first floor near the hotel entrance, so noise and safety were an issue while having the windows open. We requested a different room but were told they were booked full. In order to try to get another room they would have to cancel our current reservation and we would have to try to call to get another. We had already waited for two hours and had no choice but to take it. The employee commented he knew there was gong to be long check in processes because he had looked ahead on the schedule and saw how booked the hotel was. Sounds like terrible management. They left their two employees out to the wolves. Everyone was complaining. Our room didn’t have a/c nor a remote control for the television. There was a used condom behind one of the night stands which was only found looking for the television remote. There is also an $18 fee for the pool etc that was not mentioned on Expedia.
Se hospedó 1 noche en septiembre de 2018
Opinión verificada

8/10 Buena

Cliente verificado

Roberts hotel review

Suite was large and airy. Lots of windows. Staff was friendly. Great views of the river. Pool was clean.
Se hospedó 1 noche en agosto de 2018
Opinión verificada

4/10 Mala

PeggyGray

No le gustó: Estado de la propiedad e instalaciones, comodidad de la habitación
It's An Older Huge Piece Of Property.It Has Large Rooms Which Needs A lot Of Updates. It Has Good Bones. I Can Tell It Was Really Grand In Years Gone By. It Can Be Grand Again. And The Beauty Of It Also Is The Riverfront Is Right Outside Your Window, If You Have A Room On The East Side Of The Building. Or You Can Walk Out The Door, Find A Seat And Enjoy The View. Did I Mention, That Canada Is Across The Way. My Opinion, The Owner Of This Gold Mine Needs The Right Investors, Who Are Willing To Go All In, To Make This Place Grand Again. They Need A Large Staff, With A lot Of Experience In Hospitality. This Place Is Too Massive To Only Have A Skeleton Crew! The People That's Hired To Make Sure The Air Is Running Properly! Unfortunately, I Had To Go To Another Hotel. Because The Ceiling In My Run Was Leaking.so I Was Disappointed, Hot and Tired. I Did Get My Refund Right Away. Thank You! Lastly With All That Said, I Will Not Bash This Hotel. I Believe It Still Has Many Years To Be Great! And Offer A Really Nice Place To Stay. Things Need To Be Put In Place To Bring This Into A Reality (Fruition). If I Had The Money Right Now, I Would Love To Buy It. Before I Checked Out, I Was Thinking About How I Would Decorate. I Would Blend In The Nostalgia Of This Place In A Fresh Look. Each Floor Wood Have A Different Theme With Nice Colors And Décor. I Would Take Out (Urban) And Replace It With Grand! That's The Level In Which This Property Should Be Envisioned....
Se hospedó 1 noche en agosto de 2018
Opinión verificada

6/10 Aceptable

Cliente verificado

Le gustó: Personal y atención
The Room was horriblr but had a good view, Phone did not work, chair looked like a angry tiger had clawed it
Se hospedó 1 noche en agosto de 2018
Opinión verificada

2/10 Terrible

kevin

Will never stay there again

I was not satisfied with the room it was not clean . The bathroom had a used towels on the sink when we got there , and a used tiowel was laying on the bed .
Se hospedó 1 noche en agosto de 2018
Opinión verificada

2/10 Terrible

sai venkatesh

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación

Worst maintenance & response.Highly Not recommend

Worst maintenance and response. Highly Not recommended
Se hospedó 1 noche en agosto de 2018
Opinión verificada

2/10 Terrible

Roxanne

No le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Very deceiving place. Was very dirty. Beds were very uncomfortable. ABSOLUTELY NO AIR CONDITIONING!! They offered to give us 2 fans in exchange. The rugs were very dirty and nasty. Our bathroom was a mess, with garbage still laying around, clearly the rugs were not vacuumed. Our tub would not drain, and also back washed with all sorts of nasty hair filling our tub. My daughter and husband have suffered bed bug bites. ABSOLUTELY NO WIFI in the hotel, except in the lobby. Very poor and deceiving place, yet they want you to pay a RESORT FEE, which in very fine print does it state they want 18 dollars per person.......Was very upsetting for my family. When asked if we can have our money returned, we were told to call the toll free number and that it would be days before we get anything returned to us. I have yet to write a letter to the Better Business Bureau to have this hotels operating license revoked......What a freaken terrible joke this place really is!!!! PLEASE do not stay here.......terrible, terrible, terrible
Se hospedó 1 noche en agosto de 2018