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Opiniones sobre Embassy Suites by Hilton Detroit Livonia Novi

3.5 out of 5
Embassy Suites by Hilton Detroit Livonia Novi
19525 Victor Parkway, Livonia, MI

Opiniones

7,8

Bueno

Evaluación: 10 - Excelente. 434 de 999 opiniones" "
Evaluación: 8 - Bueno. 258 de 999 opiniones" "
Evaluación: 6 - Aceptable. 146 de 999 opiniones" "
Evaluación: 4 - Mediocre. 87 de 999 opiniones" "
Evaluación: 2 - Terrible. 74 de 999 opiniones" "

8,2/10

Limpieza

8,4/10

Personal y atención

7,4/10

Servicios

7,8/10

Estado de la propiedad e instalaciones

8,0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

KAREN, Mexico

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Excelentemente opción
Excelente

8/10 Bueno

...., durango, mexico

Le gustó: Limpieza, personal y atención, comodidad de la habitación
Nice, but a little dated.
I've been staying at this hotel for over 20 yrs and still enjoy it. Nice central location, great pool, breakfast and has been updated nicely over the years. My only complaints are that the furniture is pretty cheap ( drawers popping out if tracks) and we usually have at least one problem per trip with housekeeping....either they don't show up if we leave late, even when we specifically call then and ask then to come, they don't. Anyway great hotel.

6/10 Aceptable

Rachael

Le gustó: Limpieza
The room was good and the evening reception was nice. We ate at the
Se hospedó 1 noche en abril de 2024

8/10 Bueno

YUE

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Windows are old. Not noise resistant
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Thomas

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Friendly staff and service are nice
Se hospedó 2 noches en abril de 2024

8/10 Bueno

Doug

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en abril de 2024

6/10 Aceptable

Jaimee

Viajó con su familia y niños pequeños
Le gustó: Personal y atención, servicios
Elevator was broken and rooms weren't cleaned. There was red sauce all over the curtians, an old water bottle in the refrigerator and pumkin seeds between the bed and the wall. The pool was great along with the happy hour and breakfast. Check in and out was a breeze.
Se hospedó 1 noche en marzo de 2024

2/10 Terrible

Tamia

Viajó con su pareja
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
The room had a huge red stain on the floor. Couch had a nasty stain. Tables had stains. The lobby was trashy and the elevator! I would never stay there again. Sorry!

10/10 Excelente

Joshua, Saint Clair

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024

4/10 Mediocre

Bianca

No le gustó: Estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Samuel

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The check in was quick and easy. The room was nice and clean and staff was very helpful and courteous
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Patricia

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
They were awesome and it was very clean!
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Kate

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Wow! This was seriously the best hotel I have ever stayed at. If you’re a Hilton member you get 2 complimentary drinks during happy hour plus snacks! The pool was amazing and fun! The staff were so nice, the breakfast was delicious and many options to choose from. The room was clean and comfy. Over all an amazing stay!!! Will be coming back!!
Se hospedó 3 noches en marzo de 2024

10/10 Excelente

Brandi, Frankfort

Viajó con su familia y niños pequeños
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Wonderful
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Fatmire

Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Rachael

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
We had a wonderful time at the pool.
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Rebecca

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
.
Se hospedó 2 noches en marzo de 2024

6/10 Aceptable

Heather

Viajó con su familia y niños pequeños
Le gustó: Personal y atención
No le gustó: Limpieza, servicios
We were coming for a relaxing night to go swimming with our 2 9yr old boys. The hotel had multiple teams staying in the hotel and the pool was at capacity & so loud and nuts we couldn't even go swimming. When hosting teams the hotel should look into doing wristbands with 1 hour time slots based on the teams schedules. This information could be found out ahead of time through the CS Manager at time of booking. There should be a quiet time for other hotel guests to use the pool peacefully. It was very disappointing 😞 that the entire reason for our stay we ended up not even being able to enjoy with our kids.
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

hung

Viajó con su pareja, Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice facility, clean room and friendly services. Convenience location.
Se hospedó 3 noches en febrero de 2024

10/10 Excelente

Rebecca

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
.
Se hospedó 2 noches en febrero de 2024

10/10 Excelente

Shakeia

Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Alfrederick

Se hospedó 2 noches en febrero de 2024

8/10 Bueno

jeffery

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice rooms and managers reception. Great breakfast
Se hospedó 1 noche en febrero de 2024

8/10 Bueno

Tiffany

Se hospedó 1 noche en febrero de 2024

4/10 Mediocre

Travis

No le gustó: Personal y atención
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Jerome

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en enero de 2024

2/10 Terrible

Cliente verificado

Viajó con su familia
Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Dirty & Needs Updates.
Do not recommend. Cons: Not clean & needs many cosmetic repairs. •The curtains had dirt/stains. •The walls were fithy. •There was a hole (that someone punched) in the door •The wall has chipped paint/half patched cracks •The bathroom floor was not clean the air vents were covered in dust/lint There were stains on the sofa. •Sliding door was rusty & had a breeze coming in (it was -2 degrees out) •My child is allergic to dust mites & woke up with swollen eyes/wheezing/itchy skin. •Sofa bed has tons of springs popping out. There was no way someone could sleep on it. Pro: •The staff was kind. •Breakfast was good •Easy proximity to the highway
Se hospedó 1 noche en enero de 2024

8/10 Bueno

Kelsey

Viajó con su familia
Le gustó: Limpieza, personal y atención, comodidad de la habitación
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Abrielle

Se hospedó 1 noche en enero de 2024

2/10 Terrible

Katie

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Terrible
Se hospedó 2 noches en enero de 2024

10/10 Excelente

Alicia

Viajó con su familia y niños pequeños
Le gustó: Limpieza, servicios
Se hospedó 1 noche en enero de 2024

6/10 Aceptable

Christi

Viajó con su familia
Le gustó: Personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Not what was expected for a high end hotel
The good was our quick check in and great customer service. Had a smoke alarm chirping and maintenance was there within minutes to take care of it! Reception hour drinks were nice but the food was not impressive. I've been to a few others and they really went all out but I guess the area makes a difference. Now for the bad, our sofa sleeper was a bad accident waiting to happen! The couch looked like it was stapled together. Your a high end hotel, just replace this hazard before someone gets seriously injured! And last but not least, mold in the build is not ok! This just takes a hose, a scrub brush and some mold cleaner to clean that up. This degree of mold didn't happen overnight! Your Embassy Suites, you should be able to do better.
Mold in pool area
Mold in pool area
Mold in pool area
Se hospedó 1 noche en enero de 2024

8/10 Bueno

tyler

Le gustó: Personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en enero de 2024

8/10 Bueno

Allen

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The staff was nice and everything was convenient
Se hospedó 1 noche en enero de 2024

2/10 Terrible

Sivonya

Viajó con su familia y niños pequeños
Le gustó: Servicios, estado de la propiedad e instalaciones
No le gustó: Limpieza
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Ken

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en diciembre de 2023

2/10 Terrible

Kristen

Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
This hotel is disgusting! Everything was filthy from the moment I walked in and only got worse the more I looked. Trash everywhere, dusty , smelled bad , mold in the shower and sink area in the room. The drawers in the room had luggage tags and receipts from someone else. Blood on the sheets! The water didn’t work in the bathroom, only trickled. Over all everything was dirty, dated and dingy! The staff were rude at check in and when I had to go down 10 times because the key kept failing to open the room door. Pool was gross with brown crap floating in it! Overall the worst hotel I’ve stayed in and I paid a premium thinking I could trust the Hilton name. Highly recommend you find somewhere else to stay and pass on this motel (definitely not a hotel lol)!!
Se hospedó 1 noche en diciembre de 2023

8/10 Bueno

Tina

Viajó con su familia
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
The staff at front desk was nice. And patient. The breakfast staff was absolutely awesome, the guy who made omelets very considerate and friendly, and Christine was very nice enjoys what she does.
Se hospedó 1 noche en diciembre de 2023

8/10 Bueno

Nicole

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Property was adequate. Bit dated and could use some cleanliness tips. Otherwise, good service and friendly staff.
Se hospedó 3 noches en diciembre de 2023

6/10 Aceptable

Drea

Se hospedó 2 noches en diciembre de 2023

10/10 Excelente

Katryn

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Constance

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en septiembre de 2023

8/10 Bueno

Tim, Lincoln Park

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Stayed here due to the code proximity to an event we were attending. Property was very clean, staff super friendly. Rooms are a bit dated, but spacious. Price was very fair. For future guests ice machines are on the 3rd, 4th and 5tg floors. Not clearly stated where they are in the room. Did not check out the pool but they have one.
Se hospedó 1 noche en diciembre de 2023

6/10 Aceptable

Minh, Bronx

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
The property is big and plenty of parking.
Se hospedó 3 noches en diciembre de 2023

8/10 Bueno

Tonya

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Room needs a little updating carpets need cleaning. Room was very comfortable and we enjoyed our stay. Could use a few more waffle makers on weekends
Se hospedó 3 noches en diciembre de 2023

8/10 Bueno

Piotr

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great for business as long as theres no events
I called and asked the front desk for help, she laughed and said "im the only one here. not going to happen" I understand that you may be short handed, but there is a professional way of saying that without being nasty and rude. So room service was nonexistent, anything I asked for in the evening, I was told no. So i stopped asking for anything. Other than rude night shift lady, the stay was pretty good. The younger gentleman on nights was great, he offered to turn on the waterfall when I was in the hot tub which was sweet of him. The bartenders and cook staff were great, I loved everything I ate. I felt 0 neeed to go out to eat anywhere but there. The pool and hot tub were nice. The room was clean, I had all the ammenities I needed there. It was quiet, up until Thursday. They had a pool tournament going on, super loud, i had a really hard time sleeping and I was further away than most rooms. I feel bad for those who are there on business Thursday. I am sure they didn't sleep either with the noise- my suggestion is to make sure there are no events going on prior to booking. I gave up trying to sleep at 4 am and checked out early and left. The best breakfast ever. Cozy beds. Overall decent stay.
Se hospedó 4 noches en noviembre de 2023

10/10 Excelente

Cbyrd

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en noviembre de 2023

2/10 Terrible

Drini

Se hospedó 1 noche en noviembre de 2023

8/10 Bueno

Erin

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We asked for batteries for our tv remote control and were told they didn’t have any. They ran out of pool towels (was a holiday weekend) but we were continually told “30 mins, in 30 mins we’ll have more” but they never came so we used bath towels. The evening reception was a nice surprise, cocktails and appetizers. Breakfast attendant was VERY NICE and welcoming, very cheerful! The facility is old but nicely renovated and very spacious.
Se hospedó 2 noches en noviembre de 2023

8/10 Bueno

Brenna

Viajó con su pareja
No le gustó: Personal y atención
The room was clean and neat, quiet The things that we did not like, the tub in the bathroom didn't drain properly, the toilet paper dispenser was broken, the coffee pod maker was half broken, needs a Keurig in EVERY ROOM, outside the room in the hallways very dirty, carpet needs to be vacuumed, loved the hot tub and the pool, loved the breakfast and the gym thank for our stay
Se hospedó 2 noches en noviembre de 2023