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Opiniones sobre DoubleTree Suites by Hilton Hotel Detroit Downtown - Fort Shelby

4 out of 5
DoubleTree Suites by Hilton Hotel Detroit Downtown - Fort Shelby
525 West Lafayette Blvd, Detroit, MI

Opiniones

8,6

Excelente

Evaluación: 10 - Excelente. 588 de 1001 opiniones" "
Evaluación: 8 - Bueno. 238 de 1001 opiniones" "
Evaluación: 6 - Aceptable. 78 de 1001 opiniones" "
Evaluación: 4 - Mediocre. 53 de 1001 opiniones" "
Evaluación: 2 - Terrible. 44 de 1001 opiniones" "

8,8/10

Limpieza

9,0/10

Personal y atención

8,2/10

Servicios

8,8/10

Estado de la propiedad e instalaciones

8,4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Valentina

Viajó por negocios
Exenlente todos muy amables
Se hospedó 4 noches en julio de 2022
Respuesta de Michael Glass - General Manager el 25 jul. 2022
Thank you for choosing our hotel! It was a pleasure to serve you and we hope to welcome you back soon

10/10 Excelente

Mayra

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excelente
Se hospedó 2 noches en octubre de 2021
Respuesta de Michael Glass - General Manager el 26 oct. 2021
Thank you for choosing our hotel! It was a pleasure to serve you and we hope to welcome you back soon!

4/10 Mediocre

Oscar

Viajó con su familia y niños pequeños
No le gustó: Limpieza, estado de la propiedad e instalaciones
Al hacer check in jamas nos aclararon que para que hicieran la limpieza del cuarto se debía de programar con 24 horas de anticipación. Solicitamos un cuna para mi bebe y solo cuentan con cuna portátil y el colchón estaba todo sucio, se ve que jamas los lavan. Por otro lado tampoco cuentan con sabanas especiales para la cuna sino que le tuve que poner una sabana matrimonial. Cuando fueron a hacer la habitación solo tendieron las camas, no limpiaron nada mas. La verdad muy decepcionante para ser un DoubleTree
Se hospedó 4 noches en septiembre de 2021
Respuesta de Michael Glass - General Manager el 7 oct. 2021
Thank you for taking a moment to share your experience at Doubletree by Hilton Fort Shelby Detroit Downtown

10/10 Excelente

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Una ciudad muy limpia y tranquila
Se hospedó 2 noches en julio de 2021
Respuesta de Michael el 3 ago. 2021
Muchas gracias!

8/10 Bueno

Cliente verificado

Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 2 noches en febrero de 2021
Respuesta de Rodney el 2 mar. 2021
Thank you so much for the positive review. We are happy to hear that you enjoyed your stay. We look forward to welcoming you back!

4/10 Mediocre

Brad

Viajó con su pareja
Le gustó: Personal y atención
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
The comforter was very stained with what looked like urine. I paid for a king room and they overbooked so I was 'upgraded' to a double queen with stained linens.
Se hospedó 1 noche en abril de 2024
Respuesta de Beth el 20 abr. 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and are very sorry we fell short in meeting and exceeding your expectations of an exceptional stay. We are reviewing your comments with our team as we continually work to improve our guest experience. We hope you will consider staying with us in the future and allowing us the opportunity to restore your faith in our hotel. Thank you again for your time and feedback.

10/10 Excelente

Kathleen

Le gustó: Servicios, estado de la propiedad e instalaciones
Nice
Se hospedó 1 noche en abril de 2024
Respuesta de Beth el 20 abr. 2024
Thank you for taking the time to provide us with feedback about your recent stay. I am pleased to see that you enjoyed your time with us. We know you have many options when traveling. The fact that you entrust this time with us is not lost on me. I thank you for choosing our hotel and look forward to being of service the next time you are in Detroit.

10/10 Excelente

myron

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Wonderful Experience! Highly recommended!!
Se hospedó 1 noche en marzo de 2024
Respuesta de Beth el 8 abr. 2024
Thank you for taking the time to provide us with feedback about your recent stay. I am pleased to see that you enjoyed your time with us. We know you have many options when traveling. The fact that you entrust this time with us is not lost on me. I thank you for choosing our hotel and look forward to being of service the next time you are in Detroit.

4/10 Mediocre

Brittany

No le gustó: Personal y atención, servicios
No bell people to help with bags. They have the bell option on the phone. But I was told there was nobody that could help with my bags. Which is inconvenient with a newborn.
Se hospedó 1 noche en marzo de 2024
Respuesta de Beth el 25 mar. 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and are very sorry we fell short in meeting and exceeding your expectations of an exceptional stay. We are reviewing your comments with our team as we continually work to improve our guest experience. We hope you will consider staying with us in the future and allowing us the opportunity to restore your faith in our hotel. Thank you again for your time and feedback

10/10 Excelente

Tawana

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Front desk staff were wonderful!
Se hospedó 1 noche en marzo de 2024
Respuesta de Beth el 24 mar. 2024
Thank you for taking the time to provide us with feedback about your recent stay. I am pleased to see that you enjoyed your time with us. We know you have many options when traveling. The fact that you entrust this time with us is not lost on me. I thank you for choosing our hotel and look forward to being of service the next time you are in Detroit

10/10 Excelente

Richard, Tarrytown

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Safe and quiet. Walkable to Huntington Convention center.
Se hospedó 3 noches en marzo de 2024
Respuesta de Beth el 22 mar. 2024
Thank you for taking the time to provide us with feedback about your recent stay. I am pleased to see that you enjoyed your time with us. We know you have many options when traveling. The fact that you entrust this time with us is not lost on me. I thank you for choosing our hotel and look forward to being of service the next time you are in Detroit.

10/10 Excelente

Amber

Se hospedó 1 noche en marzo de 2024
Respuesta de Beth el 8 abr. 2024
Thank you for taking the time to provide us with feedback about your recent stay. I am pleased to see that you enjoyed your time with us. We know you have many options when traveling. The fact that you entrust this time with us is not lost on me. I thank you for choosing our hotel and look forward to being of service the next time you are in Detroit.

10/10 Excelente

Adam

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The hotel was first rate. And walking around downtown Detroit was a pleasant surprise
Se hospedó 1 noche en marzo de 2024
Respuesta de Beth el 3 mar. 2024
Thank you for taking the time to provide us with feedback about your recent stay. I am pleased to see that you enjoyed your time with us. We know you have many options when traveling. The fact that you entrust this time with us is not lost on me. I thank you for choosing our hotel and look forward to being of service the next time you are in Detroit.

10/10 Excelente

Kelly

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Close to arena. Ease of walking
Se hospedó 1 noche en marzo de 2024
Respuesta de Beth el 3 mar. 2024
Thank you for taking the time to provide us with feedback about your recent stay. I am pleased to see that you enjoyed your time with us. We know you have many options when traveling. The fact that you entrust this time with us is not lost on me. I thank you for choosing our hotel and look forward to being of service the next time you are in Detroit.

6/10 Aceptable

SUZANNE, N. Canton

No le gustó: Personal y atención
Front desk staff was great. Everyone else did t even look at you. Good luck getting food. They acted like you didn’t exist.
Se hospedó 1 noche en febrero de 2024
Respuesta de Beth el 9 feb. 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and are very sorry we fell short in meeting and exceeding your expectations of an exceptional stay. We are reviewing your comments with our team as we continually work to improve our guest experience. We hope you will consider staying with us in the future and allowing us the opportunity to restore your faith in our hotel. Thank you again for your time and feedback.

6/10 Aceptable

Erik

Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
No le gustó: Personal y atención
Service at the round bar was horrible. For both days of our stay. One bartender for a 200 person wedding. Reception staff was amazing. Housekeeping staff was amazing.
Se hospedó 2 noches en febrero de 2024
Respuesta de Beth el 6 feb. 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and are very sorry we fell short in meeting and exceeding your expectations of an exceptional stay. We are reviewing your comments with our team as we continually work to improve our guest experience. We hope you will consider staying with us in the future and allowing us the opportunity to restore your faith in our hotel. Thank you again for your time and feedback.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Very satisfied
Location & parking is hard to beat.
Se hospedó 2 noches en febrero de 2024
Respuesta de Beth el 6 feb. 2024
Thank you for taking the time to provide us with feedback about your recent stay. I am pleased to see that you enjoyed your time with us. We know you have many options when traveling. The fact that you entrust this time with us is not lost on me. I thank you for choosing our hotel and look forward to being of service the next time you are in Detroit.

10/10 Excelente

Kristen

Se hospedó 2 noches en febrero de 2024
Respuesta de Beth el 22 mar. 2024
Thank you for taking the time to provide us with feedback about your recent stay. I am pleased to see that you enjoyed your time with us. We know you have many options when traveling. The fact that you entrust this time with us is not lost on me. I thank you for choosing our hotel and look forward to being of service the next time you are in Detroit

10/10 Excelente

Michelle

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great location for events at ford field
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Rae

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The hotel was great! Nice staff, great room and great amenities. I love the fact that they have allergy friendly cookies.
Respuesta de Beth el 6 feb. 2024
Thank you for taking the time to provide us with feedback about your recent stay. I am pleased to see that you enjoyed your time with us. We know you have many options when traveling. The fact that you entrust this time with us is not lost on me. I thank you for choosing our hotel and look forward to being of service the next time you are in Detroit.

10/10 Excelente

Aaron

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Fantastic staff.
Se hospedó 1 noche en febrero de 2024
Respuesta de Beth el 6 feb. 2024
Thank you for taking the time to provide us with feedback about your recent stay. I am pleased to see that you enjoyed your time with us. We know you have many options when traveling. The fact that you entrust this time with us is not lost on me. I thank you for choosing our hotel and look forward to being of service the next time you are in Detroit.

8/10 Bueno

Erin

Viajó con su familia y niños pequeños
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Our family of four needed a place to stay over the holidays and this hotel met our needs perfectly. The room was huge and comfortable. The washroom was in need of an update but it was acceptable. The restaurants were very nice with good food. It was very convenient having the restaurants right in the hotel since there aren’t many places to eat nearby. I would book this hotel again.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Beth el 2 feb. 2024
Thank you for taking the time to provide us with feedback about your recent stay. I am pleased to see that you enjoyed your time with us. We know you have many options when traveling. The fact that you entrust this time with us is not lost on me. I thank you for choosing our hotel and look forward to being of service the next time you are in Detroit

8/10 Bueno

Shirley, Atlanta

Le gustó: Limpieza, estado de la propiedad e instalaciones
Parking options and the cost.
Se hospedó 3 noches en enero de 2024
Respuesta de Beth el 2 feb. 2024
Thank you for taking the time to provide us with feedback about your recent stay. I am pleased to see that you enjoyed your time with us. We know you have many options when traveling. The fact that you entrust this time with us is not lost on me. I thank you for choosing our hotel and look forward to being of service the next time you are in Detroit

10/10 Excelente

James

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en enero de 2024
Respuesta de Beth el 23 ene. 2024
Thank you for taking the time to provide us with feedback about your recent stay. I am pleased to see that you enjoyed your time with us. We know you have many options when traveling. The fact that you entrust this time with us is not lost on me. I thank you for choosing our hotel and look forward to being of service the next time you are in Detroit.

10/10 Excelente

Jesse

Se hospedó 1 noche en enero de 2024
Respuesta de Beth el 23 ene. 2024
Thank you for taking the time to provide us with feedback about your recent stay. I am pleased to see that you enjoyed your time with us. We know you have many options when traveling. The fact that you entrust this time with us is not lost on me. I thank you for choosing our hotel and look forward to being of service the next time you are in Detroit

10/10 Excelente

Andrew

Se hospedó 1 noche en enero de 2024
Respuesta de Beth el 18 feb. 2024
Thank you for taking the time to provide us with feedback about your recent stay. I am pleased to see that you enjoyed your time with us. We know you have many options when traveling. The fact that you entrust this time with us is not lost on me. I thank you for choosing our hotel and look forward to being of service the next time you are in Detroit.

2/10 Terrible

Keaira

Se hospedó 1 noche en enero de 2024
Respuesta de Beth el 21 ene. 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and are very sorry we fell short in meeting and exceeding your expectations of an exceptional stay. We are reviewing your comments with our team as we continually work to improve our guest experience. We hope you will consider staying with us in the future and allowing us the opportunity to restore your faith in our hotel. Thank you again for your time and feedback.

8/10 Bueno

Catherine

Viajó en grupo
Everything and everyone was excellent. The only things I didn’t like was that our room was on the third floor with our window overlooking the street where the cars were dropped off by the valets and they blew the horn every time one was dropped off. I also disliked that the bathroom sink was between the living room and bedroom outside the bathroom. Lacked privacy. Otherwise everything else was excellent
Se hospedó 1 noche en enero de 2024
Respuesta de Beth el 17 ene. 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and are very sorry we fell short in meeting and exceeding your expectations of an exceptional stay. We are reviewing your comments with our team as we continually work to improve our guest experience. We hope you will consider staying with us in the future and allowing us the opportunity to restore your faith in our hotel. Thank you again.

6/10 Aceptable

Cynthia

Outdoor music was very loud. It lasted past 2am. No sleep!
Respuesta de Beth el 11 ene. 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and are very sorry we fell short in meeting and exceeding your expectations of an exceptional stay. We are reviewing your comments with our team as we continually work to improve our guest experience. We hope you will consider staying with us in the future and allowing us the opportunity to restore your faith in our hotel. Thank you again for your time and feedback.

6/10 Aceptable

Irina

Viajó con su familia
Le gustó: Personal y atención
Breakfast at the hotel was very bad. I ordered avocado toast, it was very poor quality and not tasty.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Beth el 11 ene. 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and are very sorry we fell short in meeting and exceeding your expectations of an exceptional stay. We are reviewing your comments with our team as we continually work to improve our guest experience. We hope you will consider staying with us in the future and allowing us the opportunity to restore your faith in our hotel. Thank you again for your time and feedback.

10/10 Excelente

Angela

Se hospedó 1 noche en diciembre de 2023
Respuesta de Beth el 23 ene. 2024
Thank you for taking the time to provide us with feedback about your recent stay. I am pleased to see that you enjoyed your time with us. We know you have many options when traveling. The fact that you entrust this time with us is not lost on me. I thank you for choosing our hotel and look forward to being of service the next time you are in Detroit.

10/10 Excelente

Broc

Se hospedó 1 noche en diciembre de 2023
Respuesta de Beth el 21 ene. 2024
Thank you for taking the time to provide us with feedback about your recent stay. I am pleased to see that you enjoyed your time with us. We know you have many options when traveling. The fact that you entrust this time with us is not lost on me. I thank you for choosing our hotel and look forward to being of service the next time you are in Detroit.

10/10 Excelente

Mark

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Beth el 2 ene. 2024
Thank you for taking the time to provide us with feedback about your recent stay. I am pleased to see that you enjoyed your time with us. We know you have many options when traveling. The fact that you entrust this time with us is not lost on me. I thank you for choosing our hotel and look forward to being of service the next time you are in Detroit.

10/10 Excelente

Gregory

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Was a nice surprise to see that the Detroit Doubletree was excellent. The staff, from the front desk to the Starbucks counter to the valet, were perfection. Great people and great hotel.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Beth el 18 dic. 2023
Thank you for taking the time to provide us with feedback about your recent stay. I am pleased to see that you enjoyed your time with us. We know you have many options when traveling. The fact that you entrust this time with us is not lost on me. I thank you for choosing our hotel and look forward to being of service the next time you are in Detroit

10/10 Excelente

Justin

Se hospedó 1 noche en diciembre de 2023
Respuesta de Beth el 19 dic. 2023
Thank you for taking the time to provide us with feedback about your recent stay. I am pleased to see that you enjoyed your time with us. We know you have many options when traveling. The fact that you entrust this time with us is not lost on me. I thank you for choosing our hotel and look forward to being of service the next time you are in Detroit.

10/10 Excelente

Rachel

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I love this hotel when in town for Lions games.
Se hospedó 2 noches en octubre de 2023
Respuesta de Beth el 16 dic. 2023
Thank you for taking the time to provide us with feedback about your recent stay. I am pleased to see that you enjoyed your time with us. We know you have many options when traveling. The fact that you entrust this time with us is not lost on me. I thank you for choosing our hotel and look forward to being of service the next time you are in Detroit.

10/10 Excelente

Tina

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en diciembre de 2023
Respuesta de Beth el 12 dic. 2023
Thank you for taking the time to provide us with feedback about your recent stay. I am pleased to see that you enjoyed your time with us. We know you have many options when traveling. The fact that you entrust this time with us is not lost on me. I thank you for choosing our hotel and look forward to being of service the next time you are in Detroit.

2/10 Terrible

Tim

Se hospedó 1 noche en noviembre de 2023
Respuesta de Beth el 29 dic. 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and are very sorry we fell short in meeting and exceeding your expectations of an exceptional stay. We are reviewing your comments with our team as we continually work to improve our guest experience. We hope you will consider staying with us in the future and allowing us the opportunity to restore your faith in our hotel. Thank you again for your time and feedback.

10/10 Excelente

Stephanie

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Loved the hotel, location and staff.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Beth el 9 dic. 2023
Thank you for taking the time to provide us with feedback about your recent stay. I am pleased to see that you enjoyed your time with us. We know you have many options when traveling. The fact that you entrust this time with us is not lost on me. I thank you for choosing our hotel and look forward to being of service the next time you are in Detroit.

10/10 Excelente

Linda

Le gustó: Limpieza, personal y atención, servicios
Se hospedó 1 noche en noviembre de 2023
Respuesta de Beth el 18 dic. 2023
Thank you for taking the time to provide us with feedback about your recent stay. I am pleased to see that you enjoyed your time with us. We know you have many options when traveling. The fact that you entrust this time with us is not lost on me. I thank you for choosing our hotel and look forward to being of service the next time you are in Detroit

6/10 Aceptable

Michael

Viajó por negocios, Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
they charge per day and not night, if you select 2days they charge you for a night and make you check out at moon which is only half the day
Se hospedó 1 noche en noviembre de 2023
Respuesta de Beth el 9 dic. 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and are very sorry we fell short in meeting and exceeding your expectations of an exceptional stay. We are reviewing your comments with our team as we continually work to improve our guest experience. We hope you will consider staying with us in the future and allowing us the opportunity to restore your faith in our hotel. Thank you again for your time and feedback.

10/10 Excelente

Katherine

Se hospedó 1 noche en noviembre de 2023
Respuesta de Beth el 13 dic. 2023
Thank you for taking the time to provide us with feedback about your recent stay. I am pleased to see that you enjoyed your time with us. We know you have many options when traveling. The fact that you entrust this time with us is not lost on me. I thank you for choosing our hotel and look forward to being of service the next time you are in Detroit.

10/10 Excelente

Joseph

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Awesome Hotel
I am from Chicago and 10 of my friends visited Detroit for the Bears/Lions game. The hotel is beautiful and the staff is very helpful. The rooms are clean and well kept. I would highly recommend for your stay.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Beth el 9 dic. 2023
Thank you for taking the time to provide us with feedback about your recent stay. I am pleased to see that you enjoyed your time with us. We know you have many options when traveling. The fact that you entrust this time with us is not lost on me. I thank you for choosing our hotel and look forward to being of service the next time you are in Detroit.

10/10 Excelente

Allyson

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en noviembre de 2023
Respuesta de Beth el 9 dic. 2023
Thank you for taking the time to provide us with feedback about your recent stay. I am pleased to see that you enjoyed your time with us. We know you have many options when traveling. The fact that you entrust this time with us is not lost on me. I thank you for choosing our hotel and look forward to being of service the next time you are in Detroit.

10/10 Excelente

Kelsey

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en noviembre de 2023
Respuesta de Beth el 12 dic. 2023
Thank you for taking the time to provide us with feedback about your recent stay. I am pleased to see that you enjoyed your time with us. We know you have many options when traveling. The fact that you entrust this time with us is not lost on me. I thank you for choosing our hotel and look forward to being of service the next time you are in Detroit.

10/10 Excelente

Chelsea

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Staff was very friendly and helpful, room was spacious and clean
Se hospedó 1 noche en noviembre de 2023
Respuesta de Beth el 12 dic. 2023
Thank you for taking the time to provide us with feedback about your recent stay. I am pleased to see that you enjoyed your time with us. We know you have many options when traveling. The fact that you entrust this time with us is not lost on me. I thank you for choosing our hotel and look forward to being of service the next time you are in Detroit.

10/10 Excelente

Kiara

Se hospedó 1 noche en noviembre de 2023
Respuesta de Beth el 12 dic. 2023
Thank you for taking the time to provide us with feedback about your recent stay. I am pleased to see that you enjoyed your time with us. We know you have many options when traveling. The fact that you entrust this time with us is not lost on me. I thank you for choosing our hotel and look forward to being of service the next time you are in Detroit.

2/10 Terrible

Karen

Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Was a decent location, walkable. Parking across the street. Should have been a nice experience but wasn’t. Check in did not go smoothly, room keys did not work, refrigerator did not work. We were late to our event because we couldn’t get in the room. We were texted that we would have to be let in and out of our room or move. Aside of those issues our room was very nice and exactly what I expected. After our event we changed rooms. That room was a dump. Very poor lighting, broken towel bars, much smaller, outlet at sink was coming out of the wall, refrigerator wasn’t in the correct place, the sink backed up, dirty, no hand soap. It was truly unbelievable how bad it was. We were in town for a wedding and needed better. The girl at the front desk was less than helpful and tried offering a free breakfast. Not worth the money at all. We paid more to have the space, which didn’t happen. The daytime desk person did work with us on getting a refund and hopefully I will not have to make a call for that to happen.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Beth el 9 dic. 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and are very sorry we fell short in meeting and exceeding your expectations of an exceptional stay. We are reviewing your comments with our team as we continually work to improve our guest experience. We hope you will consider staying with us in the future and allowing us the opportunity to restore your faith in our hotel. Thank you again for your time and feedback.

6/10 Aceptable

thomas

Se hospedó 1 noche en noviembre de 2023
Respuesta de Beth el 9 dic. 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and are very sorry we fell short in meeting and exceeding your expectations of an exceptional stay. We are reviewing your comments with our team as we continually work to improve our guest experience. We hope you will consider staying with us in the future and allowing us the opportunity to restore your faith in our hotel. Thank you again for your time and feedback.

6/10 Aceptable

Paul

Viajó con su familia
No le gustó: Limpieza, personal y atención
Extremely underwhelming, especially for almost 1k for one night.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Beth el 9 dic. 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and are very sorry we fell short in meeting and exceeding your expectations of an exceptional stay. We are reviewing your comments with our team as we continually work to improve our guest experience. We hope you will consider staying with us in the future and allowing us the opportunity to restore your faith in our hotel. Thank you again for your time and feedback.