I always check the beds and sheets. All of our sheets had sand in them and were clearly not laundered. I called property management and told them that we needed new sheets. We were leaving for dinner so I told them to just enter the condo and switch out the sheets. After dinner we came home to find all the new sheets piled up on the kitchen table and all the old sheets still on our bed. So, we started changing all the sheets. In the master we pulled off the mattress pad and underneath there was a giant urine stain on the mattress!! Clearly whoever changes the sheets had to of seen this and just covered it up with the mattress pad. I was totally disgusted but was trying to not make a big deal as to start our stay off on the wrong foot. We then realized they gave us the wrong size mattress pad and there was no way we were going to sleep without a barrier between us and the urine. We went to Walmart and bought a plastic mattress cover and put that down. We also then felt uncomfortable not washing the blankets so I was up until 1a doing laundry. That night it was like sleeping on plastic garbage bags! The next day I called and told management about the urine and they offered to send someone the following day to steam clean the mattress. I also told them we had a giant pile of dirty sheets they never picked up and that they brought us the wrong mattress pad. They did come and clean the mattress and pick up the sheets and bring us the correct size pad. Even through the mattress was then cleaned, we still did not feel comfortable sleeping without the plastic barrier so for our entire stay, we had to sleep on the crinkly mattress.
Overall the condo was not clean. I found a lot of hair in the bathroom drawers (I mean a lot!!) and hair and dirt and food on the floor. Clearly the cleaning service is terrible and barely cleans at all.
This condo could be very nice if cleaned properly and also if they just took a little more care in the property. Some of the smaller things: ice maker in fridge is broken and the ice maker they provide is a joke, hung up towel in the bathroom & the rack fell off the wall, no hairdryer, the sliding glass door was difficult to lock, the tub is super high, laundry is in 2nd bedroom (so if doing laundry, no one can sleep in there) owner left very limited paper towels, toilet paper, garbage bags, etc. spend $10 & leave guests with these amenities. I would not stay in this condo again mostly due to the DIRTY room!