East Pass Towers is in a beautiful location between the Destin harbor and east jetty. We stayed here earlier this year in a different unit managed by a different property management company and had a wonderful stay.
This time, however, we rented unit 605 managed by RealJoy. We arrived after a 14-hour road trip and were horrified when we entered the security code we were given for the door, opened the door and discovered someone else’s belongings in the unit. No one was in the unit at the time but someone was obviously staying there. It immediately felt like a security issue. We should not have been able to enter the unit if someone else was staying there and someone else should not have been able to enter the unit if we had a truly secure door code.
It turns out the owner of this unit told someone they could stay in the unit that week even though we had reserved the unit for the week. Obviously there was a communication breakdown somewhere.
RealJoy was responsive that night and put us in another unit in the building for the night. We spoke with Milena from RealJoy and she was very helpful. Unfortunately, we never got to speak to her again and I had to I re-tell the story every time I tried to contact RealJoy. I asked for a direct number to someone, but they would not give me one. I was also told that RealJoy would “make it right” financially for the anxiety and inconvenience we suffered, but I have yet to have anyone from their management team contact me, even though I have asked several times.
As far as unit 605, it is a mostly lovely unit with gorgeous views. The master bedroom will not cool down like the rest of the condo does. The cleaning was obviously rushed as they had to have the owner’s guests vacate and clean it so we could move in, which finally happened Sunday afternoon.
I would caution you that if you rent this unit, double-check that the owner and RealJoy are on the same page and haven’t inadvertently double-booked the unit.