6/10 Aceptable
MIGUEL
28 sept. 2025
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
I am writing to provide feedback on my recent one-week stay at your hotel. There were several aspects of my experience that I appreciated, but also a significant issue that affected the quality of my stay.
Positive Points:
The hotel's location is excellent and very convenient
The breakfast service was of high quality and enjoyable
Area of Concern: Unfortunately, I experienced a serious issue with the acoustic isolation in my room. There is a connecting door between my room and the adjacent one, which resulted in me being able to hear all conversations, television sounds, and other noise from the neighboring guests. Despite using ear plugs, the noise level significantly disrupted my sleep throughout my stay.
I reported this issue to the front desk staff on multiple occasions during my stay, but unfortunately, no effective solution was provided.
It's disappointing that a hotel with so much potential to be an excellent choice has this fundamental issue affecting guest comfort. I believe addressing this acoustic problem would greatly enhance the overall guest experience.
I hope this feedback is helpful as you continue to improve your services.
MIGUEL
Se hospedó 7 noches en septiembre de 2025