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Opiniones sobre The Westin Westminster

4 out of 5
The Westin Westminster
10600 Westminster Boulevard, Westminster, CO

Opiniones

8,6

Excelente

Evaluación: 10 - Excelente. 746 de 1194 opiniones" "
Evaluación: 8 - Bueno. 230 de 1194 opiniones" "
Evaluación: 6 - Aceptable. 100 de 1194 opiniones" "
Evaluación: 4 - Mediocre. 57 de 1194 opiniones" "
Evaluación: 2 - Terrible. 61 de 1194 opiniones" "

9,0/10

Limpieza

8,8/10

Personal y atención

8,4/10

Servicios

8,8/10

Estado de la propiedad e instalaciones

8,6/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

carlos

Se hospedó 1 noche en mayo de 2023
Respuesta de Hotel Management el 12 jun. 2023
We truly appreciate you taking the time to share your rating with us, and it is a pleasure to know that you enjoyed the majority of your stay at our property. It would be an honor to welcome you back again in the future!

6/10 Aceptable

FERNANDO, Zapopan

Viajó con su pareja
Le gustó: Servicios, estado de la propiedad e instalaciones
No le gustó: Limpieza
Están en buenas condiciones el inmueble. El problema es el servicio de limpieza a las habitaciones. No lo tienen. No se limpian las habitaciones durante toda la estancia. Yo me quedé 6 días en los cuales solo entraban a vaciar los botes de basura. Lo demás, nunca se tendío la cama, ni se aseo los baños.
Respuesta de Hotel Management el 9 ene. 2023
Gracias por tomarse el tiempo para compartir su experiencia sobre su reciente estadía en nuestro hotel. Lamentamos saber que no estuvo completamente satisfecho con su estadía general con nosotros y nos gustaría disculparnos por no haber superado sus expectativas. Tenga en cuenta que tratamos de ofrecer constantemente una experiencia superior a los huéspedes. Si alguna vez regresa a la ciudad, dénos la oportunidad de mostrarle que nuestro producto y servicio pueden estar a la altura de sus expectativas.

6/10 Aceptable

FERNANDO, Zapopan

Viajó con su pareja
Le gustó: Servicios, estado de la propiedad e instalaciones
No le gustó: Limpieza
El inmueble está en buenas condiciones en una buena ubicación
Respuesta de Hotel Management el 9 ene. 2023
Gracias por tomarse el tiempo para revisar nuestra propiedad. Nos gustaría disculparnos por no haber superado sus expectativas. Esperamos que nos brinde una segunda oportunidad en el futuro para brindarle una mejor experiencia.

10/10 Excelente

Mirwya

Se hospedó 1 noche en octubre de 2022

10/10 Excelente

jaime

Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 3 noches en febrero de 2022

10/10 Excelente

Fernando

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Excelente hotel
Excelente experiencia y el lugar increíble! Muy bonito hotel!
Se hospedó 2 noches en diciembre de 2021
Respuesta de Hotel Management el 25 ene. 2022
Hola Fernando, Gracias por compartir su experiencia positiva con nosotros y con sus compañeros de viaje. Fue un placer darle la bienvenida como nuestro invitado, y estamos muy contentos de que haya disfrutado mucho de su estadía con nosotros. Esperamos darle la bienvenida nuevamente a nuestro hotel en un futuro no muy lejano.

10/10 Excelente

Judith

Se hospedó 1 noche en diciembre de 2021

10/10 Excelente

Ana

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 5 noches en diciembre de 2021
Respuesta de Hotel Management el 14 ene. 2022
Hi Ana, Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we're so glad that you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 Excelente

JENNIFER

Se hospedó 2 noches en diciembre de 2021
Respuesta de Hotel Staff el 20 ene. 2022
Thank you for your feedback. We are pleased that you enjoyed your stay with us. We hope to see you again.

10/10 Excelente

mario

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Buena opción, cómodo, bonito con buen servicio.
Excelente servicio con una gran vista a las montañas nevadas y al lago lleno de patos. Cercano a una área de restaurantes y tiendas lo que lo hace muy cómodo. Muy bien decorado y con habitaciones de buen tamaño y muy cómodo.
Se hospedó 1 noche en diciembre de 2021
Respuesta de Guest Services el 13 ene. 2022
Thank you for wonderful feedback! We are glad you enjoyed your stay at the Westin Westminster.

10/10 Excelente

JENNIFER

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Excelente hotel enfrente un mall muy lindo y buena ubicación
Se hospedó 1 noche en diciembre de 2021
Respuesta de Guest Services el 13 ene. 2022
Thank you for wonderful feedback! We are glad you enjoyed your stay at the Westin Westminster.

6/10 Aceptable

martin

Viajó con su familia y niños pequeños, Viajó con su familia
It was what I expected to be
Se hospedó 1 noche en diciembre de 2021
Respuesta de Hotel Management el 8 ene. 2022
Hi Martin, Thank you for taking the time to share your thoughts with us. We are sorry to hear that you were not fully satisfied with your overall stay with us and would like to apologize for not exceeding your expectations. We hope you will consider staying with us in the future.

10/10 Excelente

Ricardo

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en diciembre de 2021
Respuesta de Hotel Management el 10 dic. 2021
Hi Ricardo, Thank you for sharing your excellent rating with us! We're thrilled to have you as an advocate of our property. We hope to welcome you back to The Westin Westminster soon!

10/10 Excelente

Veronica

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en noviembre de 2021
Respuesta de The Westin Westminster el 6 dic. 2021
Thank you very much for your feedback! We do hope to see you again!

10/10 Excelente

Michael

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 3 noches en agosto de 2021
Respuesta de Hotel Staff el 31 ago. 2021
Thank you for your feedback. We are pleased to hear you enjoyed your stay with us.

2/10 Terrible

Cliente verificado

Viajó con su familia y niños pequeños
Le gustó: Limpieza, estado de la propiedad e instalaciones
No le gustó: Personal y atención, servicios
They treated us very badly when we arrived, they did not even want to give the room
Se hospedó 1 noche en mayo de 2021
Respuesta de Hotel Staff el 1 jun. 2021
Thank you for bringing this issue to our attention. Please accept my sincere apology for the way you were treated, I can understand your frustration. We pride ourselves in giving the best possible guest experience, and I’m sorry we fell short in this instance. If you would like to let us know how we can fix it please give us a call at the hotel. We appreciate your business.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
A very good hotel in a good location.
Se hospedó 3 noches en mayo de 2021
Respuesta de Westin el 30 may. 2021
Thank you visiting and hope to see you soon.

2/10 Terrible

Cliente verificado

Viajó con su pareja
Le gustó: Limpieza, estado de la propiedad e instalaciones
No le gustó: Personal y atención, servicios
Terrible staff en el front desk. Groseros y con la peor actitud.
Se hospedó 3 noches en mayo de 2021
Respuesta de Westin el 24 may. 2021
We are sorry to see that we may have missed the mark with your expectations and needs during your recent stay here at the Westin Westminster. We thank you for your feedback, and we hope to use that to better our future guests experiences.

10/10 Excelente

Shawn

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Perfect for our needs in Denver suburbia for one night!
Se hospedó 1 noche en marzo de 2024

8/10 Bueno

Kenny

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Linda

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Easy to get to, friendly and helpful staff.
Se hospedó 1 noche en abril de 2024

6/10 Aceptable

Joshua

Le gustó: Limpieza
It’s a decent hotel, but not up to par with other Westin locations I’ve stayed out. A little outdated with limited amenities (e.g. room service). It’s nice, but not “Westin nice”.
Se hospedó 2 noches en abril de 2024

10/10 Excelente

sheila

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Wonderful hotel!
Se hospedó 2 noches en abril de 2024
Respuesta de Property Management el 22 abr. 2024
Thank you for sharing your experience with us and with your fellow travelers! We truly appreciate your feedback and are elated you enjoyed your stay with us. Thank you for making us your hotel of choice - we excitedly await your next visit!

2/10 Terrible

Jessica

Viajó con su familia
No le gustó: Personal y atención, estado de la propiedad e instalaciones
We had two parties during our stay with adjoining rooms. The parking here is terrible, definitely not adequate. Staff was snarky when asking for any help. One room the bathroom was terrible, it was dirty (soap spots on the walls and on the artwork hanging in the bathroom, bathroom door was broken and didn’t even have a lock - just big hole where the lock was supposed to be - there was so much dirt and grime in our bathroom that we used the bathroom in the other room we reserved, the sink had a giant crack that ran across the entire length of it, the end tables and tv stand were sticky and dirty upon our arrival.. will not stay here again.
Se hospedó 2 noches en abril de 2024
Respuesta de Property Management el 22 abr. 2024
Thank you for taking the time to share your feedback, Jessica. We are disheartened to hear that we fell short in multiple areas throughout your visit and that your experience did not match your expectations. We appreciate your feedback immensely and can assure you that we will do everything in our control to rectify your concerns from this recent visit. Our goal is to always provide great service that will make you want to return again and again. We hope that you will give us another try and let us prove this to you in the future.

8/10 Bueno

Wayne

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great intermediate location between Denver and Boulder.
Se hospedó 5 noches en abril de 2024
Respuesta de Property Management el 22 abr. 2024
Thank you for sharing your experience with us and with your fellow travelers. We love our fantastic location too, and are glad to know that you enjoyed your overall stay! We look forward to welcoming you back to our hotel in the future.

10/10 Excelente

David J

Le gustó: Estado de la propiedad e instalaciones
Se hospedó 3 noches en abril de 2024
Respuesta de Property Management el 22 abr. 2024
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

6/10 Aceptable

Dean A, Denver

Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones
Se hospedó 4 noches en abril de 2024
Respuesta de Property Management el 22 abr. 2024
Thank you for taking the time to share your rating with us. We are disappointed to know that we were not able to meet your expectations. Our goal is to always provide great service that will make you want to return again and again. We hope that you will give us another try and let us prove this to you during your next visit.

2/10 Terrible

Jose

Se hospedó 1 noche en abril de 2024

2/10 Terrible

Kaitlin

Se hospedó 1 noche en abril de 2024

10/10 Excelente

Paul

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 3 noches en marzo de 2024
Respuesta de Property Management el 9 abr. 2024
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

2/10 Terrible

David

Viajó por negocios
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
No le gustó: Personal y atención
It is extremely difficult to like because the bad experiences both at check in and checkout, overshadowed the entire stay. Some of the staff were unnecessarily rude, especially at check out. Such stark attitude is not welcoming at all. During my stay, my vehicle was stolen from the hotel parking lot.
Se hospedó 2 noches en marzo de 2024
Respuesta de Property Management el 9 abr. 2024
Thank you for taking the time to share your concerns with us, David. We deeply apologize for the unfortunate incident that took place during your stay. Please do not hesitate to reach out to our management team directly for further assistance or contact information related to the claims process. We are committed to providing any necessary support or guidance at this time. We apologize again for this experience and hope that you will give us another opportunity for a second chance under normal circumstances.

10/10 Excelente

Keegan

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 3 noches en marzo de 2024
Respuesta de Property Management el 9 abr. 2024
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

8/10 Bueno

Julai

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 4 noches en marzo de 2024
Respuesta de Property Management el 9 abr. 2024
We truly appreciate you taking the time to share your rating with us, and it is a pleasure to know that you enjoyed your overall stay at our property. It would be an honor to welcome you back again in the future!

6/10 Aceptable

trina

Viajó por negocios, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios
I enjoyed my stay at the Westin very much except that the morning after our check in, our toilet would not flush. It really needed up our morning s my girls were here for a dance competition and a functioning bathroom was REALLY important.
Se hospedó 2 noches en marzo de 2024
Respuesta de Property Management el 9 abr. 2024
Thank you for sharing your feedback with us, Tina. While we're happy that you enjoyed some aspects of your visit, we apologize for falling short in other areas. We truly appreciate your comments as we're always looking for opportunities to improve our guest experience. We hope you'll give us another chance to provide you with a more enjoyable stay in the future.

2/10 Terrible

Chris

Viajó con su familia y niños pequeños, Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Staff was ignorant. Gave us the wrong room and would not help with assisting to accommodate at all. Conditions of rooms are not what is pictured on website.
Se hospedó 3 noches en marzo de 2024
Respuesta de Property Management el 25 mar. 2024
Thank you for taking the time to review our hotel. While we are delighted to have welcomed you as our guest, we are disappointed to hear that you were not fully satisfied with your overall stay with us. We greatly value your feedback as we're always looking for opportunities to improve our overall guest experience. We hope to have the chance to welcome you back to our property in the future.

10/10 Excelente

Angel

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
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Se hospedó 1 noche en marzo de 2024
Respuesta de Property Management el 25 mar. 2024
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

8/10 Bueno

John

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Would reccomend property
Se hospedó 2 noches en marzo de 2024
Respuesta de Property Management el 25 mar. 2024
Thank you for your review! It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. Thank you for your review - we excitedly await your next visit!

10/10 Excelente

Joe

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
We stayed here over Spring break with our kids (ages 6 & 13) for 4 nights, and loved it! The hotel is beautiful and very well kept. The view of the mountains from the room was incredible (7th floor), room 719. Pool was clean with plenty of towels. Housekeeping kept us full of fresh towels and supplies. We traveled easily to Red Rock, Argo Mill, Downtown, Denver Science Museum and everywhere in between. Scooters, donuts, and McDonalds were just 1 exit up for mornings! We loved our stay and would absolutely come back!
Se hospedó 4 noches en marzo de 2024
Respuesta de Property Management el 25 mar. 2024
Thank you for sharing your positive experience with us and with your fellow travelers! We truly appreciate your feedback and are thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Excelente

Alejandro

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I Liked that there was a lot of space to mingle around, what I did not like was that parking was not too close to the building
Se hospedó 1 noche en marzo de 2024
Respuesta de Property Management el 11 mar. 2024
Thank you for posting your feedback from your visit with us. We are delighted to have welcomed you as our guest, and are grateful to hear that you enjoyed your overall visit. It would be an honor to welcome you back again in the future!

8/10 Bueno

Gabryelle

Respuesta de Property Management el 11 mar. 2024
We truly appreciate you taking the time to share your rating with us, and it is a pleasure to know that you enjoyed your overall stay at our property. It would be an honor to welcome you back again in the future!

10/10 Excelente

Lisa

Se hospedó 2 noches en febrero de 2024
Respuesta de Property Management el 25 mar. 2024
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

10/10 Excelente

Philip

Se hospedó 1 noche en febrero de 2024
Respuesta de Property Management el 25 mar. 2024
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Excelente

CYNTHIA, Pueblo

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
So many nice things around this property. Family friendly. Beautiful scenery
Se hospedó 2 noches en febrero de 2024
Respuesta de Hotel Management el 27 feb. 2024
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

6/10 Aceptable

Werner

Le gustó: Limpieza, estado de la propiedad e instalaciones
TV streaming never worked, wifi mediocre and expensive, even though they ended up not charging us for it.
Se hospedó 1 noche en febrero de 2024
Respuesta de Hotel Management el 27 feb. 2024
Thank you for your review. We are sorry to hear that we failed to meet your expectations during your recent stay. We truly appreciate your feedback as we are always looking for opportunities to improve. We hope to have the chance to welcome you back in the future for a more enjoyable stay.

10/10 Excelente

Eduardo

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Everything is very good and beautiful! Although I didn't understand about breakfast, I couldn't enjoy breakfast.
Se hospedó 2 noches en febrero de 2024
Respuesta de Hotel Management el 21 feb. 2024
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your overall stay at our property. Please know that we take comments from our guests seriously, and that your feedback will help us improve for your next visit. Thank you for your review, and we hope to welcome you back to our hotel in the future.

4/10 Mediocre

Tyshonna

Viajó con su pareja
Le gustó: Personal y atención
No le gustó: Servicios, estado de la propiedad e instalaciones
I have visited this Westin property before, however, it was not as uncomfortable and slightly difficult as this one. Day/Night 1 there was hair and brown stains on the sheets. I was too exhausted from travel to request assistance, new bedding, or even a new room. Therefore, I cranked up the heat and slept on top of the bedding. The next day I requested room service to change the bedding only to return to the same issue of the hair and light brown stains on the bedding. To say the least my entire stay I slept on top of the bedding. The carpet in my room had stains. While in the room once, room service placed the comforter on the floor! Yikes. There were soooo many guests with about 2-3 guest service members I just decided to settle with the conditions. In addition, I could not enjoy the relaxation of being in my room because I was placed next to a room that was receiving repairs. Which means loud banging, drilling, slamming doors. This was everyday! I had no choice but rose early between 7:30am-8:30am, so no sleeping in or catching up on rest for me. That sucks. Then returning to the room during the afternoon was the same issue. Once I had the television volume on 100 that’s how long it was. I would call guest services from my room and it would ring continuously or no ring at all. The on property smoking is an issue as well. I think the property should consider creating a designated area for smokers. A week’s stay, I would loved a more enhanced experience.
Se hospedó 4 noches en febrero de 2024
Respuesta de Hotel Management el 21 feb. 2024
Thank you for sharing your concerns over your experience Tyshonna. We are so sorry to hear that the cleanliness of your guestroom was less than satisfactory and are reviewing your comments in an effort to better our operation. At our hotel, we take upkeep and cleanliness very seriously, and your room should always feel fresh and clean. We appreciate your feedback immensely and can assure you that we will do everything in our control to rectify your concerns from this recent visit. We hope you will give us another opportunity to gain your trust and show you the outstanding service we normally provide.

2/10 Terrible

JAMES, Parker

Viajó con su pareja
Le gustó: Limpieza, servicios
No le gustó: Personal y atención
We had reserved a king room. When we arrived the check in clerk assured us we had a king room.When we got to the room it had two double beds and was an accessible room with no tub.. We called and basically were told they were to busy and that was just how it was. The tv stopped working after about 15 minutes in the room. After dinner when we came back the elevators were so overloaded with people it took us 30 minutes to get to our room. In the morning the shower had no water pressure. Overall not a good experience.
Se hospedó 1 noche en febrero de 2024
Respuesta de Hotel Management el 5 feb. 2024
Thank you so much for your sharing your concerns with us James. Please accept our apologies that your room was not as comfortable as it should have been. This is not a typical experience at our property, and our team will be sure to look into your comments further and make changes where necessary. Please consider giving us another chance to serve you in the future and demonstrate the high level of service we normally provide.

10/10 Excelente

Eurvenia

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 3 noches en febrero de 2024
Respuesta de Hotel Management el 12 feb. 2024
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 Excelente

Toni

Viajó con su familia
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Not close to shopping
Se hospedó 3 noches en enero de 2024
Respuesta de Hotel Management el 5 feb. 2024
Thank you for providing such a wonderful rating Toni! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

8/10 Bueno

sandi

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Hotel Management el 5 feb. 2024
We truly appreciate you taking the time to share your rating with us, and it is a pleasure to know that you enjoyed your overall stay at our property. It would be an honor to welcome you back again in the future!