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Opiniones sobre South River Residences

3.5 out of 5
South River Residences
2158 19th Street, Denver, CO

Opiniones

8,4

Muy bueno

Evaluación: 10 - Excelente. 40 de 74 opiniones" "
Evaluación: 8 - Bueno. 19 de 74 opiniones" "
Evaluación: 6 - Aceptable. 7 de 74 opiniones" "
Evaluación: 4 - Mediocre. 3 de 74 opiniones" "
Evaluación: 2 - Terrible. 5 de 74 opiniones" "

8,8/10

Limpieza

8,2/10

Servicios

8,4/10

Estado de la propiedad e instalaciones

8,2/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Andrés

Viajó con su familia
Le gustó: Limpieza, comodidad de la habitación
Excelente ubicación
La estancia me pareció muy buena, no es hotel, es un departamento y por lo tanto funciona diferente, no hay limpieza diaria de las habitaciones, aunque mi solicitud de sábanas extras y almohadas me las resolvieron inmediatamente. Esta muy cerca de el centro, puedes caminar aunque para conocer Denver necesitas auto. El departamento es muy amplio, es la razón por la que decidí alojarme ahí. Las almohadas hay que cambiarlas, tenían manchas, no lo note por la cubre almohadas aunque el último día si lo note, en general me agrado todo.
Se hospedó 3 noches en diciembre de 2023

10/10 Excelente

MARIO

Viajó con su familia
Le gustó: Limpieza, comodidad de la habitación
Nice apartment.
Nice apartment.excellent location.
Se hospedó 3 noches en diciembre de 2023

10/10 Excelente

Kevin

Le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 2 noches en diciembre de 2023

8/10 Bueno

John

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
I was actually impressed with this property mainly due to closeness to several of places my niece, nephew and I visited. Also given he is in wheelchair the place we were in was very accessible for him. Very clean and hospitable to our needs. Many wonderful places to eat out from this location as well. We will definitely be returning to this location for our next vacation to the big city. Impressed completely!!!
Se hospedó 6 noches en noviembre de 2023
Respuesta de Clayton el 30 nov. 2023
Thank you for taking the time to share your positive experience with us. We're thrilled to hear that the property's proximity to various attractions and its accessibility made your stay enjoyable. Providing a clean and hospitable environment is our priority, and we're delighted to know we met your expectations.We look forward to welcoming you back for your next vacation to the big city. If you have any specific preferences or requests for your future stays, please feel free to let us know, and we'll do our best to accommodate them.Safe travels, and we can't wait to host you again!

8/10 Bueno

koren

Viajó con su familia
Le gustó: Comodidad de la habitación
No le gustó: Limpieza
Local, Spacious, Easy, but not Luxurious
Our trip started out great before we arrived. Our host was communicative & sent us easy instructions on accessing our room. He let us check in a hour early which was very kind. Making entry into the building felt safe. We took the train from the airport. Upon entering our room, initially it looked fine. However, it also looked very different from the advertised pictures; More outdated furniture, not nearly as nice of a couch, black appliances instead of stainless, etc. We found long black hairs everywhere. I'm blonde & my boyfriend has short hair so they weren't ours. They were on the couch, in the sink, & sticking to the bottom of our shoes. It was a pretty rushed cleaning job after whoever stayed there before us. Your feet/socks quickly turned black if you weren't wearing your shoes. We've stayed in several residential rentals and some things we also think this place could use are: a sponge for cleaning dishes, a wine opener, Tupperware, USB ports for charging, a SMART TV, and much larger bath towels unless you enjoy dripping dry. What we did like were the exfoliating bath bars, good quality paper towels and TP, and mostly the BED!! Surprisingly the bed (at least in the master) was so comfortable. The tenants above us must have been practicing football routes or moving out & then back in because we heard them, along with the freeway traffic, sirens and homeless, all weekend long. It is not a quiet location. But it's local and spacious and it worked for us.
Hairs, and diff couch than pictured
Dog hairs
Dust
Arrived to the couch like this
Se hospedó 3 noches en noviembre de 2023
Respuesta de SouthRiver el 17 nov. 2023
Thank you for taking the time to share your detailed feedback. We appreciate your positive comments about the communication with the host, the early check-in, and the comfortable bed. However, we sincerely apologize for the discrepancies between the advertised pictures and the actual state of the apartment, as well as the cleanliness issues you encountered.Your suggestions for additional amenities and improvements are valuable, and we will certainly take them into consideration to enhance the guest experience. We understand the importance of a quiet and comfortable environment, and we apologize for any disturbances you experienced.We hope that despite the challenges, you were able to enjoy the local area and have a pleasant stay overall. Your feedback is important to us, and we will use it to make necessary improvements.Thank you for choosing to stay with us, and we hope to have the opportunity to host you again with an improved experience.

6/10 Aceptable

Yvette

Viajó con su pareja, Viajó en grupo
Le gustó: Limpieza
No le gustó: Servicios
Did not like that they only provided 5 small tiny bath towels, we had to go out and buy our own towels ( specially since the booking is for exactly 5 people). The apartment itself is very nice and clean and spacious. However if u are a light sleeper this location is NOT for u. U can hear the all the traffic and trains at night/morning since its right near downtown area. Another complain is the fact that they only provide 1 room key, it was hard for my friends and i to seperate since we all had to agree on who was coming home first and if not we would have to wait for each other, and even then someone would have to come back down for us to enter the building. Another HUGE complain was that the apartments fire alarms went off at 6am-9am during our stay there, we had to be evacuated just for no reason then go back up. Other than that i guess my stay was pleasant. 3/5 stars because the place was very clean and their communication was very good as to how to retrieve key and all that.
Respuesta de SouthRiver el 17 nov. 2023
Thank you for sharing your feedback about your recent stay. We appreciate your positive comments about the cleanliness, spaciousness of the apartment, and the communication regarding key retrieval. We're glad to hear that these aspects contributed to a pleasant experience.However, we apologize for the inconveniences you faced, particularly with the limited number of towels, noise disturbances, and the issues with the apartment's fire alarms. Your feedback is crucial, and we'll use it to address these concerns and improve our services.Regarding the room key situation, we understand the inconvenience it caused, and we will explore options to provide additional keys or alternative access arrangements in the future.Once again, we apologize for any disruptions to your stay, and we appreciate your understanding. If your travels bring you back to the area, we hope to have the opportunity to provide you with an improved experience.

10/10 Excelente

noriela

Le gustó: Limpieza, comodidad de la habitación
Se hospedó 3 noches en noviembre de 2023
Respuesta de SouthRiver el 17 nov. 2023
Thank you for taking the time to leave us a review! We hope to host you again soon.

10/10 Excelente

larry, casper

Viajó en grupo
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Great location, walking distance to coors field and ball center. Lots of dining options. Easy access to apt. Great communication!
Se hospedó 1 noche en noviembre de 2023
Respuesta de SouthRiver el 10 nov. 2023
Thank you for taking the time to share your positive feedback with us. We're delighted to hear that you enjoyed the great location, with convenient access to Coors Field, Ball Center, and various dining options. It's wonderful that you found the communication to be great and that the access to the apartment was easy.We appreciate your kind words and look forward to welcoming you back for another excellent experience in the future.

10/10 Excelente

Carlos

Le gustó: Limpieza, estado de la propiedad e instalaciones
All ok
Se hospedó 3 noches en octubre de 2023
Respuesta de SouthRiver el 2 nov. 2023
Thank you taking the time to review us! We hope to host you again.

6/10 Aceptable

george

Le gustó: Estado de la propiedad e instalaciones
No le gustó: Limpieza
The unit is in a huge complex and there's lots of security checkpoints. I was supposed to have someone there to help me with the checkin process and that rep ended up not able to be there. The unit was nice but pretty sparse with a stained carpet in the MBR. Also, they charged me a surprise extra $150 for a security deposit which I thought was an additional charge for the rental only to find out it was for the security deposit which I paid and expect a full reimbursement. Other than that, the communication was quick and good. I wouldn't stay there again.
Se hospedó 1 noche en octubre de 2023
Respuesta de SouthRiver el 2 nov. 2023
Thank you for taking the time to provide feedback about your recent stay. We apologize for the inconvenience you experienced during the check-in process and for any miscommunication regarding the security deposit and make sure it is more clear. We also regret to hear about the condition of the carpet in the Master Bedroom. We will address this with our maintenance team to ensure that such issues are rectified promptly.We appreciate your feedback and take it seriously. We will review our communication processes to prevent similar issues in the future. Regarding the security deposit, please be assured that it will be promptly refunded.We understand that you may choose not to stay with us again.

8/10 Bueno

Brian, Grand Junction

Le gustó: Limpieza, estado de la propiedad e instalaciones
Clean and quiet…
Se hospedó 1 noche en octubre de 2023
Respuesta de SouthRiver el 2 nov. 2023
Thank you taking the time to review us! We hope to host you again.

10/10 Excelente

Viviana

Viajó en grupo
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Great location, close to Union Station. Big apartment. Great overall. Just minor details on the finishes.
Se hospedó 4 noches en octubre de 2023
Respuesta de SouthRiver el 2 nov. 2023
Thank you for your positive feedback regarding our location and the overall spaciousness of the apartment. We're delighted to hear that you had a great experience.We appreciate your feedback about the finishes, and we will certainly take it into consideration as we continue to improve our accommodations.Thank you for choosing to stay with us. We hope to welcome you back in the future for an even better experience.

10/10 Excelente

KHANH NGOC LUU

Le gustó: Limpieza, comodidad de la habitación
Convenient place in downtown with free parking
Great and convenience place for the price with free parking! I would stay there again
Se hospedó 3 noches en octubre de 2023
Respuesta de Clayton Larsen el 24 oct. 2023
Thank you for your kind words and positive feedback! We're delighted to know that you found our property convenient and reasonably priced, and we're especially pleased that you'd consider staying with us again.Your satisfaction is our priority, and we look forward to welcoming you back in the future. If you have any specific requests or if there's anything we can do to enhance your next visit, please feel free to let us know.Safe travels and we hope to see you again soon!

10/10 Excelente

Kristine

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
First off, great location. Just 10-15 minutes away (walking distance) from the McGregor square and just another 5-7 minutes to the Union Station and just simply close to a whole bunch of places like the grocery store. Second, host communicated efficiently. Everything went smooth sailing prior to checking in. Lastly, as expected, the unit was wonderful. Clean, simple and comfortable. The only thing I’m concerned about is the patio door not being able to lock. Noticed that other guests that stayed before us had the same issue. I hope this gets fixed just to put other guests at ease. However, we felt safe regardless. If your visit consists of going out most of the day, this is the place for you. But if you’re looking for a place to have more entertainment/amenities, maybe this isn’t the one for you. The place is simple, clean and comfortable. Unit only has one TV and that’s okay! I encourage everyone to go out and explore denver and colorado surroundings and know you have a comfortable & clean bed to come home to during your trip. Also, parking is included & that’s a steal as the hotels nearby charges a tremendous amount overnight. What more can I say? Book it, you won’t regret it. Recommending it to friends and family.
Respuesta de Clayton Larsen el 24 oct. 2023
Thank you for your wonderful and detailed review! We're thrilled to hear that you enjoyed the great location, and it's heartwarming to know that you found our communication efficient and the unit clean, simple, and comfortable.We truly appreciate your feedback regarding the patio door lock issue, and we will address this promptly to ensure a seamless and safe experience for our guests. We understand the importance of feeling secure during your stay.We're also glad you recognized the value of our included parking and understand the focus on encouraging guests to explore the beautiful surroundings of Denver and Colorado.Thank you for your recommendation to friends and family. We look forward to hosting you again on your next visit. If you have any specific requests or need any assistance, please feel free to reach out.Safe travels, and we hope to welcome you back soon!Best regards,

10/10 Excelente

Danthu

Viajó con su familia
Le gustó: Limpieza, comodidad de la habitación
Se hospedó 1 noche en octubre de 2023
Respuesta de SouthRiver el 24 oct. 2023
Thank you for the review! We hope to host you again soon!

10/10 Excelente

Katie

Viajó con su familia y niños pequeños
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Wonderful host with excellent communication and accomodations. The property was clean and comfortable. The host was very detailed in instructions and directions making it easy to find and check-in process a breeze. Even provided an alternative parking option to accomodate our larger vehicle. The only downside was the car/road noise and lights since the property is directly next to a highway. Would recommend installing curtains to make therooms a little darker and quieter during the night.
Se hospedó 1 noche en octubre de 2023
Respuesta de SouthRiver el 16 oct. 2023
Thank you for your kind words and for choosing to stay with us. We're delighted to hear that you found our host's communication and accommodations to be excellent. We're also glad to know that the property met your expectations in terms of cleanliness and comfort.We appreciate your feedback regarding the noise and lights from the nearby highway. We'll look into options for improving this aspect to ensure a more peaceful and restful stay for our guests. Installing curtains is a great suggestion, and we'll explore this as a potential enhancement.Thank you for bringing these matters to our attention, and we hope to have the pleasure of hosting you again in the future.

6/10 Aceptable

Autumn

Le gustó: Limpieza, comodidad de la habitación
Meh
Nice clean place. A little confusing on how to check in if you’re not driving a car. The unit is inside an apartment complex, there were loud dogs in the dog park next to the bedrooms till 1am. One of the rooms doesn’t have a ceiling fan. Cost was little high for what it was.
Se hospedó 1 noche en octubre de 2023
Respuesta de SouthRiver el 12 oct. 2023
Thank you for sharing your feedback regarding your recent stay. We're glad to hear that you found the place to be clean and well-maintained.We apologize for any confusion you experienced during check-in, and we'll work on providing clearer instructions for guests who are not arriving by car. We're also sorry to hear about the noise from the dog park; we'll do our best to address this issue to ensure a more peaceful stay for our guests.Regarding the room without a ceiling fan, we'll take your suggestion into consideration for future improvements.We appreciate your honest comments and hope to have the opportunity to host you again in the future.

8/10 Bueno

Kevin

Viajó en grupo
Le gustó: Limpieza, comodidad de la habitación
Se hospedó 2 noches en octubre de 2023
Respuesta de SouthRiver el 9 oct. 2023
Thank you for taking the time to review your stay! We hope to host you again soon!

10/10 Excelente

Brent

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Wife kids and I stayed here for a couple nights and had a great time. Lots of at home conveniences like laundry soap and scrub pads. The fact that parking is included was a huge win for us as downtown parking at a hotel can cost upwards of $50 a night.
Se hospedó 2 noches en septiembre de 2023
Respuesta de SouthRiver el 30 sept. 2023
Thank you for taking the time to share your experience. We're thrilled to hear that you and your family had a great time during your stay.We're glad you found the at-home conveniences, like laundry soap and scrub pads, helpful. Additionally, we're pleased that the included parking was a significant benefit for you. It's always our aim to provide value and convenience to our guests.Thank you for choosing to stay with us, and we look forward to welcoming you and your family back in the future for another enjoyable visit.

8/10 Bueno

Carol

Viajó con su pareja, Viajó en grupo
Le gustó: Limpieza
We visited Denver to see some baseball games. Coors field was even closer than expected. Our apartment looked out onto the courtyard and was very quiet. We loved the proximity to downtown and Union Station.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Clayton Larsen el 29 sept. 2023
Thank you for sharing your feedback about your recent stay. We're delighted to hear that you had an enjoyable visit, especially for the baseball games at Coors Field.We're pleased that the apartment's location exceeded your expectations and provided a quiet retreat. It's great to know that you loved the proximity to downtown and Union Station.We appreciate your kind words, and we hope to have the pleasure of welcoming you back for another wonderful visit in the future.

10/10 Excelente

Robert

Se hospedó 1 noche en septiembre de 2023
Respuesta de Clayton Larsen el 29 sept. 2023
Thank you for taking the time to leave a review! We hope to host you again soon!

4/10 Mediocre

Catherine

Le gustó: Limpieza
No le gustó: Estado de la propiedad e instalaciones
The place we stayed in was a totally different complex than advertised and in a different neighborhood. We chose this location to be a few minutes from union station with our luggage but we ended up having to pay for an Uber. It did not match the photos at all and the hallways smelled terrible. The only positive of our stay was that the host was extremely responsive.
Se hospedó 1 noche en septiembre de 2023
Respuesta de SouthRiver el 27 sept. 2023
We're truly sorry to hear about the disappointment you experienced during your stay. It's clear that we fell short of meeting your expectations, and for that, we sincerely apologize.We deeply regret the confusion regarding the location and complex. We are somewhat confused as the photos listed are of several of our apartments one of which is the exact unit you stayed in. We are deeply sorry about the confusion you had with the address, we will review our directions and interactions to make it a clear as possible. Additionally, we're disheartened to learn about the condition of the hallways. This is not reflective of the standards we strive for.On a positive note, we're glad to hear that our host was responsive. Your feedback is invaluable, and we'll use it to make necessary improvements moving forward.If there's anything else you'd like to share or if you have any further concerns, please don't hesitate to reach out. We genuinely value your input.Once again, we apologize for the inconvenience you faced, and we hope to have the opportunity to make it right in the future

10/10 Excelente

Travis

Viajó en grupo
Le gustó: Limpieza, comodidad de la habitación
Se hospedó 4 noches en septiembre de 2023
Respuesta de SouthRiver el 27 sept. 2023
Thank you for the great review! Come back soon!

10/10 Excelente

Scott

Viajó en grupo
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
The apartment was clean and quiet. The location was convenient and walkable to a lot restaurants, Coors Field, Union Station and a grocery store.
Se hospedó 3 noches en septiembre de 2023
Respuesta de Clayton Larsen el 22 sept. 2023
Thank you for taking the time to share your feedback about your recent stay. We're delighted to hear that you had a positive experience.We're pleased that you found the apartment clean and enjoyed the quiet environment. Providing a comfortable and peaceful space is important to us, and we're glad we could meet your expectations.It's great to know that you found the location convenient and walkable to various amenities, including restaurants, Coors Field, Union Station, and a grocery store. We strive to offer a central and accessible location for our guests.Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable visit.

8/10 Bueno

Shannon

Would stay again. Good space.
Overall it was a good stay. There were crumbs on the end table and a few things that are not as clean as they should be but nothing major. Our biggest complaint was that the door to the patio didn’t lock and being on the ground floor in Denver, that was very concerning. But overall, nice and quiet, good location and helpful communication.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Clayton el 17 sept. 2023
Thank you for taking the time to share your feedback about your recent stay with us. We're pleased to hear that you had a good overall experience and that you would consider staying with us again.We appreciate your understanding regarding the minor cleanliness issues you mentioned. Please be assured that we take these matters seriously, and we will work to address them promptly to ensure a more satisfactory experience for our future guests.We apologize for the concern you had with the patio door not locking. This is a serious matter, and we will take immediate steps to rectify this situation and ensure the safety and security of our guests.We're glad to hear that you found the location to be nice and quiet and that our communication was helpful. Providing a comfortable and secure environment for our guests is of utmost importance to us.Thank you for bringing these matters to our attention. We look forward to the possibility of welcoming you back for an even more enjoyable stay in the future.

10/10 Excelente

Ismael

Viajó en grupo
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Great location rooms were perfect for 2 couples the parking garage was nice the only thingi didn't like was my tv didn't work in my room
Se hospedó 3 noches en septiembre de 2023
Respuesta de SouthRiver el 16 sept. 2023
Thank you for sharing your feedback about your recent stay. We're pleased to hear that you found the location to be great and that the rooms were well-suited for your group of two couples. We're glad you appreciated the convenience of the parking garage.However, we're sorry to hear about the issue with the TV in your room. We apologize for any inconvenience this may have caused. Our team will look into this promptly to ensure that all amenities are in working order for future guests.Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for another positive stay in the future.

10/10 Excelente

Lori

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Very nice, well appointed condo right by the dog park. We enjoyed watching them! Very clean and spacious. Located in a great neighborhood that’s very walkable. The host is an excellent communicator and was very amenable to us. Would definitely stay again!
Se hospedó 3 noches en septiembre de 2023
Respuesta de SouthRiver el 11 sept. 2023
Thank you for sharing your wonderful experience with us. We're thrilled to hear that you had a very nice stay and that you enjoyed the well-appointed condo and the nearby dog park.It's great to know that you found the condo clean and spacious, providing you with a comfortable environment. We're pleased that you appreciated the location in a walkable neighborhood, allowing you to explore the area easily.We're glad to hear that our host provided excellent communication and was accommodating during your stay. Ensuring our guests have a positive and convenient experience is important to us, and we're pleased that our host met your expectations.We're truly grateful for your kind words and that you would consider staying with us again. We look forward to welcoming you back for another enjoyable visit.Thank you for choosing to stay with us.

10/10 Excelente

Megan

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Great location and amenities. Would stay here again.
Se hospedó 3 noches en agosto de 2023
Respuesta de Southriver el 5 sept. 2023
Thank you for taking the time to share your feedback with us. We're thrilled to hear that you enjoyed your stay and found our location and amenities to be great.Your satisfaction is our priority, and we're delighted that you would consider staying with us again in the future. If you plan to visit the area again or if there's anything else you'd like to share, please feel free to reach out. We would be delighted to welcome you back for another fantastic stay.

10/10 Excelente

Jennifer

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Great hotel alternative - super easy check in and parking. Apartment was extremely clean and well equipped - with laundry! Neighborhood is walkable with a few restaurants less than a 5 min walk away. Close to union station and Starbucks.
Se hospedó 1 noche en agosto de 2023
Respuesta de South River el 2 sept. 2023
Thank you for taking the time to share your wonderful experience during your stay with us. We're delighted to hear that you found our property to be a great alternative to a hotel and that your stay was enjoyable in many ways.We're pleased to know that the check-in process and parking were super easy for you. Providing a hassle-free experience is important, and we're glad we could meet that expectation.It's wonderful that you found the apartment to be extremely clean and well-equipped, including laundry facilities. Your comfort and convenience are our priorities, and we're thrilled that we could provide you with all the essentials for a comfortable stay.We're glad that the neighborhood offered walkable options, with restaurants, Union Station, and Starbucks nearby. Offering a convenient location with easy access to amenities is important to us, and we're delighted that it enhanced your experience.Thank you for your kind words and for choosing to stay with us. If you plan to visit the area again or if there's anything else you would like to share, please feel free to reach out. We would be thrilled to welcome you back and provide you with another outstanding experience.

6/10 Aceptable

Brianna

Le gustó: Limpieza
No le gustó: Estado de la propiedad e instalaciones
Se hospedó 3 noches en agosto de 2023
Respuesta de South River el 30 ago. 2023
Thank you for taking the time to review your stay! We hope to see you back again and make your stay even better!

10/10 Excelente

Deborah

Se hospedó 2 noches en agosto de 2023
Respuesta de SouthRiver el 11 sept. 2023
Thank you for taking the time to leave us a review! We hope that you stay with us again next time you are in Denver!

10/10 Excelente

Clifford

Le gustó: Limpieza, estado de la propiedad e instalaciones
It was very enjoyable stay. The street racers did make some noise at night but nice overall.
Se hospedó 1 noche en julio de 2023
Respuesta de SouthRiver el 3 ago. 2023
Thank you for sharing your feedback about your recent stay with us. We're pleased to hear that you had an enjoyable experience overall.We apologize for any noise disturbances caused by street racers at night. Providing a peaceful and comfortable environment for our guests is important to us, and we regret that this aspect fell short during your stay.We're glad to know that despite this, you still had a nice time during your visit.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back in the future for another enjoyable stay.

10/10 Excelente

Rebecca

Viajó en grupo
Le gustó: Estado de la propiedad e instalaciones
The address listed when booking is not actually the adress of where you stay, i was concerned at first, but its in a great area and the place is lovely! I highly recommend!!
Se hospedó 1 noche en julio de 2023
Respuesta de SouthRiver el 30 jul. 2023
Thank you for sharing your feedback about your recent stay with us. We're pleased to hear that despite the initial concern with the address, you had a great experience and enjoyed our lovely place.We apologize for any confusion caused by the address discrepancy. We hope that we conveyed that it is for the safety of the current guests and the residents that live in the building that address is very slightly different. We're glad to know that you found the area to be great and that you highly recommend our property. Your recommendation means a lot to us, and we truly appreciate your kind words.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back in the future for another enjoyable stay.

8/10 Bueno

Eric

Viajó por negocios
Le gustó: Limpieza
Overall pretty good
Nice place. Nice system. A few things I would call standard were missing: hangers for the closet, an alarm clock would have been nice, and coffee/coffee maker. On the plus side, the texting communication was convenient, and I was able to get hangers in fairly short order upon request - the following morning. Unfortunately, that was too late to really prevent wrinkles in my clothes, but it was nice to see they were available upon request.
Se hospedó 3 noches en julio de 2023
Respuesta de SouthRiver el 30 jul. 2023
Thank you for sharing your feedback about your recent stay at our property. We're glad to hear that you found our place nice and the texting communication convenient.We apologize for any inconvenience caused by the missing standard amenities, such as hangers for the closet, an alarm clock, and a coffee maker. Your feedback is valuable to us, and we will take it into consideration as we continuously strive to improve our offerings for our guests' comfort and convenience.We're pleased that our team was able to promptly provide hangers upon your request. We understand the importance of a timely response, and we appreciate your understanding. We will continue to work on enhancing our service to ensure a more seamless experience for our guests.Thank you for bringing these matters to our attention. Your feedback is valuable as it helps us continually improve our services. If there is anything else we can do to assist you or if you have any further feedback or concerns, please don't hesitate to reach out to us.We hope that you will consider staying with us again in the future, and we will work hard to provide you with an even better experience that meets all your expectations.

10/10 Excelente

Kim

Se hospedó 2 noches en julio de 2023
Respuesta de SouthRiver el 17 jul. 2023
Thank you for sending such a great review!

10/10 Excelente

Tony

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Space was great. Clean, quiet, and close to everything we needed.
Se hospedó 3 noches en junio de 2023
Respuesta de South River el 8 jul. 2023
Thank you for taking the time to share your positive feedback about your recent stay at our property. We are thrilled to hear that you enjoyed the space and found it to be clean, quiet, and conveniently located near everything you needed. Providing a comfortable and convenient environment is important to us, and we are delighted that we met your expectations.We appreciate your kind words and are pleased that you had a great experience during your stay. If there is anything else we can do to assist you or if you have any further feedback or suggestions, please do not hesitate to reach out to us.Thank you for choosing to stay with us, and we look forward to welcoming you back in the future for another enjoyable and hassle-free stay.

8/10 Bueno

Javier

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en junio de 2023
Respuesta de SouthRiver el 17 jul. 2023
Thank you for taking the time to review us!

10/10 Excelente

Joseph

Viajó por negocios
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
It was fine. Better than expected. I wish i had two keys. Luckily theres no way to lock yourself out of the room; however, you can lock yourself out of the property. I dont know what would have happened if that were to have occured. So, it was great.
Se hospedó 6 noches en junio de 2023
Respuesta de Southriver el 2 jul. 2023
Thank you for sharing your feedback about your recent stay with us. We are glad to hear that your experience was better than expected and that you found it to be great overall.We understand the importance of having multiple keys for added convenience and peace of mind. We appreciate your suggestion regarding having two keys and will take it into consideration for future improvements. Rest assured that our team is always available to assist in case of any lock-related issues to ensure a smooth and hassle-free stay.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future for another enjoyable experience.

2/10 Terrible

Thea

Viajó con su familia
No le gustó: Limpieza, comodidad de la habitación
Se hospedó 3 noches en junio de 2023
Respuesta de SouthRiver el 17 jul. 2023
We are sorry you didn't enjoy your stay. Please consider letting us host you again to give you the experience you should have had.

10/10 Excelente

Sara

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Se hospedó 2 noches en junio de 2023
Respuesta de SouthRiver el 17 jul. 2023
Thank you for the great review!

8/10 Bueno

Jeffrey

Viajó por negocios
Le gustó: Limpieza, comodidad de la habitación
Se hospedó 2 noches en mayo de 2023
Respuesta de Southriver el 22 may. 2023
Thank you for your feedback! We hope to see you again.

2/10 Terrible

Nikki

Viajó por negocios
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
This place had the worse service. Expedia is usually amazing, but they also did not accommodate. This place had horrible communication and is somewhere nobody should book if they are booking the night before. It was a very extremely stressful process, which they did not even reimburse me when I tried cancelling literally one hour later just because they didn’t even give a precise location. The location given was a general location and not the actual location,
Se hospedó 2 noches en abril de 2023
Respuesta de Southriver el 22 may. 2023
We are truly sorry for the extremely stressful and disappointing experience you encountered during your recent booking. We understand that the lack of communication and inaccurate information regarding the location caused frustration and inconvenience.We apologize for any inconvenience caused by the delay in providing the precise location. We recognize the importance of clear and accurate information when it comes to booking accommodations, especially when done on short notice. We will review our processes and communication channels to ensure that guests receive the necessary details to avoid any confusion or inconvenience.Regarding your cancellation request, we apologize for any confusion or lack of reimbursement. Unfortunately we must follow the cancelation policy as stated on Expedia booking page.We understand your frustration, and we appreciate your feedback regarding the service and communication issues you encountered. Your comments will help us identify areas for improvement and ensure that future guests have a better experience.Once again, we apologize for the inconveniences caused, and we hope that you will reconsider booking with us in the future, as we strive to improve our services based on valuable feedback like yours.

8/10 Bueno

Lorie, Oxnard

Viajó con su pareja, Viajó en grupo
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
The hosts were very helpful kind and understanding. The apartment was clean although it was not the apartment that was advertised it was a very nice stay.
Se hospedó 3 noches en noviembre de 2021

2/10 Terrible

Cliente verificado

Viajó en grupo
Le gustó: Limpieza
No le gustó: Servicios, estado de la propiedad e instalaciones
It was not even the same location shown on the map. There was NO pool no microwave, the AC didn't work, no queen pull out couch (just a small trendle for the size of a 5 year old). I complained to our host and he found a pool for us to use but we had to pay Uber fees over 60$ to get there and back and we had to call him to come escort us to use the bathroom inside the building as we didn't have access. He did not fix the air conditioning either☹️, and the elevator kept breaking down, we even got stuck in it once NOT AT ALL WHAT IS ADVERTISED.
Se hospedó 3 noches en julio de 2021

10/10 Excelente

John

Viajó con su familia
Le gustó: Comodidad de la habitación
Se hospedó 6 noches en junio de 2021

4/10 Mediocre

Cliente verificado

Le gustó: Servicios, estado de la propiedad e instalaciones
No le gustó: Limpieza
Great communication. Stinky hallways and dirty carpets.
Se hospedó 7 noches en junio de 2021

8/10 Bueno

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
This property is conveniently located to many attractions/services (LoDo area, Coors Field, grocery is across the street). Free on-site parking was very nice. Much better accommodations compared to a standard hotel room. Only one key was provided, so this caused some minor logistic problems when our group split up (had to phone someone for access into the building).
Se hospedó 3 noches en junio de 2021

10/10 Excelente

Robert

Viajó por negocios, Viajó con su familia, Viajó en grupo
Le gustó: Limpieza, comodidad de la habitación
Great place
Great place. Very clean. We had everything we needed. We loved how they had air mattresses available even though we didn’t need one.
Se hospedó 4 noches en junio de 2021

8/10 Bueno

Alyssa

Viajó en grupo
Le gustó: Limpieza, comodidad de la habitación
Overall good
Overall, this was a great option for a stay near downtown Denver and to have 2 bathrooms and a kitchen. There were some holes and leaks around the apartment and building, but it has a pretty modern feel. We had selected this stay for the pool as well, but our host said it was under maintenance and that he’d let us know when it was done. We were there for 3 more days and never heard that the pool was ready to be used (and we weren’t quite sure where it even was to go check), so that was a huge bummer!
Se hospedó 3 noches en junio de 2021

8/10 Bueno

Leila

Viajó con su familia
Le gustó: Limpieza, comodidad de la habitación
Se hospedó 3 noches en junio de 2021