The men who work at the front desk are very nice, however the service from others are terrible. Our room was freezing and we called to the front desk to get some blankets up to our room. We were told “you can come down and get them yourself.” … as I got out of bed and found my shoes, a man came up the stairs and threw two blankets down in front of my door. They were not in a bag, no knock on the door, just towels thrown on the ground.
The next day, we had asked for someone to come tidy up our room. It’s complimentary and you have to ask the front desk to send someone to our room to tidy, so we did. When we returned, our bed had not been made, our dirty towels not taken, and trash still in the can. We are a clean family, we just wanted someone to change our towels for us and make the bed. At first I thought that they had forgotten, but on the desk there was a card that said “you room has been serviced by —-“ and a woman signed her name at the bottom. Someone came in, put the card down, and thought we wouldn’t notice.
The facilities on the property are nice, and like I said the front desk staff is amazing. I’m not sure if they have in house cleaning staff & nighttime staff, but they definitely ruined our stay here.
For over $200 per night with taxes & fees… you would expect MUCH more than what they are giving you. I HIGHLY recommend staying somewhere else if you actually want to get your moneys worth. I wish they would refund my stay as it was not worth what I paid.