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Opiniones sobre Hotel Indigo Denver Downtown - Union Station, an IHG Hotel

3.5 out of 5

Opiniones

8,8

Excelente

Evaluación: 10 - Excelente. 638 de 1001 opiniones" "
Evaluación: 8 - Bueno. 218 de 1001 opiniones" "
Evaluación: 6 - Aceptable. 81 de 1001 opiniones" "
Evaluación: 4 - Mediocre. 31 de 1001 opiniones" "
Evaluación: 2 - Terrible. 33 de 1001 opiniones" "

9,2/10

Limpieza

9,2/10

Personal y atención

8,2/10

Servicios

9,0/10

Estado de la propiedad e instalaciones

8,8/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Ma

Se hospedó 1 noche en agosto de 2023

10/10 Excelente

Victor Manuel

Viajó con su familia
Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
No le gustó: Personal y atención
Muy bueno nomas una persona del hotel nos contestó de mala manera
Se hospedó 1 noche en febrero de 2022
Respuesta de Amy Healy General Manager el 28 feb. 2022
Thank you for your feedback Victor Manuel. I'm sorry you had a bad encounter with one of our team members, we do hope you will be back. Best Regards, Amy Healy General Manager

10/10 Excelente

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Súper céntrico y muy bien para ir a turistear hay todo cerca restaurantes y tiendaa
Se hospedó 1 noche en marzo de 2021
Respuesta de The Hotel Indigo Familia el 27 mar. 2021
Muchas Gracias!

10/10 Excelente

edith

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Excelente ubicación
Se hospedó 1 noche en diciembre de 2020
Respuesta de Cecelia, Front Desk Supervisor el 2 ene. 2021
Thanks for staying with us. We appreciate your feedback!

10/10 Excelente

Bob

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Nice place, very clean, well maintained, soft beds, dark rooms, fresh modern decor, connected paking ramp, close to ballfield, plenty to do in walkable distances
Se hospedó 2 noches en abril de 2024

8/10 Bueno

THOMAS

Se hospedó 2 noches en abril de 2024

8/10 Bueno

Manu

Le gustó: Limpieza, personal y atención
Convenient
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Courtney

Se hospedó 3 noches en abril de 2024

8/10 Bueno

jonathan, Sioux city

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Loved that you can walk everywhere. Staff wasnt very accommodating, but thats okay, we still loved it!
Se hospedó 3 noches en abril de 2024

10/10 Excelente

Larry

Viajó con su pareja, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Hotel Indigo in Denver, CO. Great staff! Very nice, helpful, and accommodating. Hotel amenities package included deluxe continental breakfast that proved to be extremely tasty and an incredible value for the modest ammenities fee. The hotel had beautiful, warm, and inviting (art deco) high-end hotel decor. We came in on Amtrak train and hotel is across the street from direct access to the train station tracks, really. Whole Foods Market (& cafe) where ate most meals seems just about 1/2 blod and family and we have already decided to return to Denver and stay in this same hotel in the future. We highly, highly, recommend it!
Se hospedó 3 noches en marzo de 2024

10/10 Excelente

Selena

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 3 noches en marzo de 2024
Respuesta de Michael el 16 mar. 2024
Selena,Thank you so much for the glowing 5-star rating! We're thrilled to hear that you had such a wonderful experience during your stay with us. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. We hope to have the pleasure of welcoming you back again soon for another fantastic stay. Safe travels!

10/10 Excelente

Wyne

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
This is a nice boutique hotel located close to Union Station. It is convenient to my son’s apartment when I come to visit him. And it’s safe and comfortable.
Se hospedó 2 noches en febrero de 2024
Respuesta de Michael el 9 mar. 2024
Thank you for your kind review! We're thrilled to hear that you find our boutique hotel to be a convenient and comfortable choice when visiting your son. Your safety and comfort are our top priorities, and we're glad to know that you feel secure during your stay. We appreciate your loyalty and look forward to welcoming you back on your future visits to Denver!

6/10 Aceptable

Nicola

Viajó con su familia
Le gustó: Limpieza
No le gustó: Personal y atención, estado de la propiedad e instalaciones
We did arrive very late at night, however the room we had seemed to have a broken door to the bathroom. During the night the whole door collapsed on the floor. Quite a scary experience for sure. Very convenient for sure, next to Union station, but if we had more time we would have asked to move rooms for sure
Se hospedó 1 noche en febrero de 2024
Respuesta de Michael el 9 mar. 2024
I'm terribly sorry to hear about your experience with the bathroom door during your stay. That's definitely not the level of comfort and safety we strive to provide for our guests. Your safety and peace of mind are of utmost importance to us, and it's concerning to hear that you had such an unsettling experience.Please accept our sincerest apologies for any inconvenience or distress this may have caused you. We appreciate your understanding and would like to assure you that we will address this issue immediately to prevent any similar occurrences in the future.If there's anything we can do to make it up to you or assist you further, please don't hesitate to reach out to us. We value your feedback and hope to have the opportunity to regain your trust and welcome you back for a much more pleasant stay in the future.

10/10 Excelente

Ashley

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Michael el 9 mar. 2024
Thank you for your perfect rating! We're thrilled to hear that you had a great experience overall during your stay with us. We appreciate your positive feedback about our staff, amenities, and convenient location near Union Station. Your satisfaction is our top priority, and we're delighted that we could provide you with a memorable stay. We look forward to welcoming you back for another excellent stay in the future! If there's anything else we can do to enhance your experience next time, please let us know.

10/10 Excelente

Jonathan

Se hospedó 1 noche en febrero de 2024

4/10 Mediocre

Phillip

Le gustó: Servicios, estado de la propiedad e instalaciones
No le gustó: Personal y atención
Front desk attendant had my Expedia reservation that I had already paid for online in front of her on her computer. She then asked that I pay for incidentals but charged me for both incidentals and an additional night. My credit card has still not been refunded after a week. Sketch.
Se hospedó 1 noche en febrero de 2024
Respuesta de Michael el 9 mar. 2024
I'm terribly sorry to hear about the issue you experienced during your check-in. This is definitely not the level of service we aim to provide, and I apologize for any inconvenience or frustration caused by the overcharge and delay in refunding your credit card.Rest assured, we take such matters seriously, and I will immediately escalate this to our management team to investigate and ensure that your credit card is promptly refunded for the incorrect charges.Your feedback is invaluable, and we appreciate you bringing this to our attention. If there's anything else we can do to assist you or if you have any further concerns, please don't hesitate to reach out to us directly. We value your business and hope to have the opportunity to regain your trust in the future.

10/10 Excelente

Patricia

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very nice large clean modern room. Good location. Staff was excellent.
Se hospedó 1 noche en febrero de 2024
Respuesta de Michael el 9 mar. 2024
Thank you for your positive review! We're delighted to hear that you enjoyed your stay with us and found our room spacious, clean, and modern. We're glad our location suited your needs and that our staff provided excellent service. Your feedback is greatly appreciated, and we hope to welcome you back for another enjoyable stay in the future. If there's anything else we can do to make your next stay even better, please let us know. Thank you for choosing to stay with us!

6/10 Aceptable

Darunee

Le gustó: Limpieza
Se hospedó 7 noches en diciembre de 2023
Respuesta de Michael el 9 mar. 2024
Thank you for your feedback. We appreciate you taking the time to share your experience with us. We're sorry to hear that your stay did not meet your expectations entirely. Your feedback is valuable to us, and we will use it to identify areas for improvement. If there are specific aspects of your stay that you feel we could have done better, please don't hesitate to let us know. We hope to have the opportunity to welcome you back and provide you with a better experience in the future.

8/10 Bueno

Michelle

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Overall, we enjoyed our stay! We booked because it was close to Ball Arena, and it turned out to be an easy walk. It would probably be an easy walk to Coor’s Field in the Spring/Summer as well. It’s very close to Union Station for train or light rail access too. We appreciated the onsite parking garage and we were able to park once and then walk everywhere we wanted to go, although guests are allowed in and out privileges. The hotel was nice and the staff was very helpful and friendly. Our room was very quiet and the bed was comfortable. Our only complaints are somewhat petty-the blackout curtain would not close completely, there was no channel guide for the tv, and the room was very warm to the point that we had to turn on the air conditioning during a snowstorm. We would definitely stay here again in the future!
Se hospedó 2 noches en febrero de 2024
Respuesta de Michael el 9 mar. 2024
Thank you for your detailed review and for choosing to stay with us! We're thrilled to hear that you enjoyed your overall experience and that our convenient location near Ball Arena and Union Station made your stay enjoyable. We're glad to hear that you found our staff helpful and friendly and that you appreciated the quietness of your room and the comfort of the bed.We apologize for the inconvenience caused by the blackout curtain, the lack of a channel guide for the TV, and the temperature in your room. Your feedback is valuable to us, and we will address these issues to ensure a more comfortable stay for our guests in the future.Thank you for your understanding, and we look forward to welcoming you back for another enjoyable stay. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know.

6/10 Aceptable

Elsie, New York

Le gustó: Limpieza, personal y atención
Se hospedó 3 noches en enero de 2024
Respuesta de Michael el 9 mar. 2024
Thank you for your feedback. We appreciate you taking the time to share your experience with us. We're sorry to hear that your stay did not meet your expectations entirely. Your feedback is valuable to us, and we will use it to identify areas for improvement. If there are specific aspects of your stay that you feel we could have done better, please don't hesitate to let us know. We hope to have the opportunity to welcome you back and provide you with a better experience in the future.

10/10 Excelente

Andrew

Le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 3 noches en enero de 2024
Respuesta de Michael el 9 mar. 2024
Thank you for your perfect rating! We're thrilled to hear that you had a great experience overall during your stay with us. We appreciate your positive feedback about our staff, amenities, and convenient location near Union Station. Your satisfaction is our top priority, and we're delighted that we could provide you with a memorable stay. We look forward to welcoming you back for another excellent stay in the future! If there's anything else we can do to enhance your experience next time, please let us know.

10/10 Excelente

Kathrin

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Michael el 9 mar. 2024
Thank you for your perfect rating! We're thrilled to hear that you had a great experience overall during your stay with us. We appreciate your positive feedback about our staff, amenities, and convenient location near Union Station. Your satisfaction is our top priority, and we're delighted that we could provide you with a memorable stay. We look forward to welcoming you back for another excellent stay in the future! If there's anything else we can do to enhance your experience next time, please let us know.

10/10 Excelente

Jose

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Cozy loft atmospher, looking foward to stay again!
Se hospedó 1 noche en enero de 2024
Respuesta de Michael el 9 mar. 2024
Thank you for your positive feedback! We're thrilled to hear that you enjoyed the cozy loft atmosphere during your stay with us. We're delighted to know that you're looking forward to staying with us again in the future. Your satisfaction is our top priority, and we can't wait to welcome you back for another wonderful experience. If there's anything specific you'd like us to do to make your next stay even better, please don't hesitate to let us know. Thank you for choosing to stay with us!

10/10 Excelente

Joan

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Staycation
We were all pleased with our staycation; short walk from Union Station from the N- line light rail, beautiful lobby, delicious breakfast and coffee, loved the ability to control the heater in our room, hot water, and impressed with the taste of coffee pods in the room
Se hospedó 1 noche en enero de 2024
Respuesta de Michael el 9 mar. 2024
Thank you for sharing your experience with us! We're delighted to hear that you had a wonderful staycation at our hotel. It's great to know that our proximity to Union Station and the N-line light rail made transportation convenient for you. We're glad you enjoyed our beautiful lobby, delicious breakfast, and coffee offerings.We're also pleased to hear that you appreciated the ability to control the heater in your room, the availability of hot water, and the taste of the coffee pods provided. Your satisfaction is our priority, and we're thrilled that we could meet your expectations during your stay.Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable stay in the future! If there's anything else we can do to enhance your experience next time, please let us know.

10/10 Excelente

Yuleiquis

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 2 noches en enero de 2024
Respuesta de Michael el 9 mar. 2024
Thank you for your perfect rating! We're thrilled to hear that you had a great experience overall during your stay with us. We appreciate your positive feedback about our staff, amenities, and convenient location near Union Station. Your satisfaction is our top priority, and we're delighted that we could provide you with a memorable stay. We look forward to welcoming you back for another excellent stay in the future! If there's anything else we can do to enhance your experience next time, please let us know.

10/10 Excelente

Stacy

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 2 noches en enero de 2024
Respuesta de Michael el 9 mar. 2024
Thank you for your perfect rating! We're thrilled to hear that you had a great experience overall during your stay with us. We appreciate your positive feedback about our staff, amenities, and convenient location near Union Station. Your satisfaction is our top priority, and we're delighted that we could provide you with a memorable stay. We look forward to welcoming you back for another excellent stay in the future! If there's anything else we can do to enhance your experience next time, please let us know.

8/10 Bueno

Traci

Se hospedó 1 noche en enero de 2024
Respuesta de Michael el 9 mar. 2024
Thank you for your feedback and for rating your experience with us. We're pleased to hear that you had a positive stay overall. Your satisfaction is important to us, and we appreciate your feedback as it helps us identify areas where we can improve. If there's anything specific you think we could do better to earn that extra star next time, please let us know. We hope to have the opportunity to welcome you back and provide you with an even better experience in the future. Thank you for choosing to stay with us!

10/10 Excelente

Russell

Viajó con su pareja
Very attentive staff, wonderful room and view
Se hospedó 2 noches en enero de 2024

10/10 Excelente

Anthony

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Josh

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Hotel Indigo is within walking distance to great restaurants and all the major sporting venues. The staff was very friendly was the room was clean and spacious.
Se hospedó 3 noches en diciembre de 2023

10/10 Excelente

peter

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Perfect Union Station location
Brief visit to Denver without planning to go skiing or into mountains so decided to take train in from airport ($10.50 - 37min) and stay by Union Station - great central location with lots of great restaurants - hotel was really nice and great value compared to surrounding properties - pleasantly surprised and happy to stay there again
Se hospedó 1 noche en diciembre de 2023

2/10 Terrible

Mauricio

Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios
The breakfast was terrible. There was some kind of shop owner there who warmed up some pre made sandwiches which were cold. Not happy about the experience and will never be returning here.
Se hospedó 1 noche en diciembre de 2023

8/10 Bueno

Michael

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Location
Se hospedó 5 noches en diciembre de 2023

10/10 Excelente

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Fantastic stay, many extra personal touches!
Amazing stay! Luke in the espresso bar is awesome. Great stay, great staff, great location! Honestly, the kids loved the extra personal touches and great room.
Se hospedó 1 noche en diciembre de 2023

6/10 Aceptable

Danielle

Viajó con su familia
Le gustó: Estado de la propiedad e instalaciones
No le gustó: Servicios
We were supposed to have breakfast included with our stay but the guy called in sick so they just didn’t provide anything
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Josh

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 3 noches en diciembre de 2023

10/10 Excelente

Justine

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en diciembre de 2023

8/10 Bueno

uriel

Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Richard

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Perfect for union station
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Michael

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en noviembre de 2023

10/10 Excelente

philip

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Laura

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Clean, modern and a great price.
Se hospedó 1 noche en diciembre de 2023

8/10 Bueno

Valerie

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en diciembre de 2023

10/10 Excelente

Michael

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Parking was tight.. but everything was fine
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Edgar

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Very accessible, we decided to stay until 7 in the afternoom and the allowed us to stay until 1 in the afternoom without charge
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Rebekah

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Loved our stay! Wes definitely go back.
Se hospedó 1 noche en diciembre de 2023

2/10 Terrible

Jimmy

Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Madeline

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Enjoyed my stay! Clean and friendly staff. Especially, front desk young ladies. Beautiful hotel. Looking for to my next stay !
Se hospedó 3 noches en noviembre de 2023

10/10 Excelente

stanley

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en noviembre de 2023

10/10 Excelente

Cliente verificado

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en diciembre de 2023