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Opiniones sobre Holiday Inn Express & Suites Englewood Denver South, an IHG Hotel

2.5 out of 5

Opiniones

8,4

Muy bueno

Evaluación: 10 - Excelente. 24 de 42 opiniones" "
Evaluación: 8 - Bueno. 8 de 42 opiniones" "
Evaluación: 6 - Aceptable. 6 de 42 opiniones" "
Evaluación: 4 - Mediocre. 1 de 42 opiniones" "
Evaluación: 2 - Terrible. 3 de 42 opiniones" "

9,4/10

Limpieza

9,0/10

Personal y atención

7,8/10

Servicios

8,4/10

Estado de la propiedad e instalaciones

8,6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Juan

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024
Respuesta de RM el 3 abr. 2024
Thank you for your outstanding review. We hope to see you again soon!

10/10 Excelente

Stuart C.

Viajó por negocios
Le gustó: Limpieza, estado de la propiedad e instalaciones
Nice staff.
Se hospedó 2 noches en mayo de 2024

10/10 Excelente

Michele

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Staff
Se hospedó 4 noches en mayo de 2024
Respuesta de RM el 15 may. 2024
Thank you for your review. We hope to see you again soon.

10/10 Excelente

Curtis, Albuquerque

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
TV channels were limited
Se hospedó 5 noches en mayo de 2024
Respuesta de RM el 15 may. 2024
Thank you for your review and feedback regarding the TV channels.

8/10 Bueno

Armand

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Both the pool and hot tube were unavailable.
Se hospedó 2 noches en mayo de 2024
Respuesta de RM el 12 may. 2024
Hi Amanda, thanks for your feedback. Unfortunately, we do not have a hot tub but we are working to get the pool opened as soon as possible.

8/10 Bueno

Matthew

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The pool was out of order but everything else was good
Se hospedó 3 noches en mayo de 2024
Respuesta de RM el 12 may. 2024
Hi Mathew, Thank you for your feedback. The pool is opening soon and we appreciate your patience while it was out.

10/10 Excelente

Daisy

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Family trip recommended
Se hospedó 4 noches en mayo de 2024
Respuesta de RM el 12 may. 2024
Thank you! We are glad you enjoyed your stay with us!

10/10 Excelente

Lindsay

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Super convenient for our one-night stay! Would definitely stay again. Great breakfast and loved the 24-hour front desk.
Se hospedó 1 noche en mayo de 2024
Respuesta de RM el 12 may. 2024
Hi Lindsey,Thank you for your review and were happy to hear that you enjoyed your stay!

8/10 Bueno

Christina

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Only thing I was bummed about is the fact the pool was out of order. Other than thay, everything was good
Se hospedó 2 noches en mayo de 2024
Respuesta de RM el 12 may. 2024
Thank you for your feedback! We will have the pool open and running for you next time!

6/10 Aceptable

Sylvia, san jose

Viajó con su familia
Le gustó: Limpieza, estado de la propiedad e instalaciones
Reading the reviews - interestingly they’re either 10 or 6. The 6 is all because of the breakfast. All the 6 were addressed and will be resolved accordingly. But it’s still happening. Yes, I’m giving them a 6. We stayed for 3 nights /3 breakfast. Those 3, the attention of the front desk was called because the hot foods needs refilling. There’s only one employee and she’s doing everything. The 3rd day, there’s no one there . I overheard a couple, the guy would like to leave. The lady said “it’s all paid for”. Profits over services
Se hospedó 3 noches en mayo de 2024
Respuesta de RM el 12 may. 2024
Hi Sylvia, thanks for your feedback, we are working on improving our breakfast each and every day and will continue to improve.

10/10 Excelente

Alexis

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great
Se hospedó 3 noches en mayo de 2024
Respuesta de RM el 12 may. 2024
Thank you!

10/10 Excelente

Douglas

Viajó por negocios, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great staff friendly competent
Se hospedó 1 noche en mayo de 2024
Respuesta de The team at Holiday Inn Express Englewood el 12 may. 2024
Thank you, we appreciate it!

10/10 Excelente

Pedro

Le gustó: Limpieza
Se hospedó 3 noches en abril de 2024
Respuesta de RM el 12 may. 2024
Thank you!

10/10 Excelente

Lori

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Everything was good with exception of dining area. Came down for breakfast at 915 and there was no clean tables.
Se hospedó 1 noche en abril de 2024
Respuesta de RM el 12 may. 2024
Hi Lori,Thank you for your review and we will be sure to improve on this feedback for the breakfast attendants.

10/10 Excelente

Laith

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Ty
Se hospedó 1 noche en abril de 2024
Respuesta de RM el 12 may. 2024
Hi Laith, Thank you for your 5 star review we hope to see you again soon.

8/10 Bueno

Savannah

Viajó en grupo
Le gustó: Limpieza, personal y atención
Awesome place but no restaurant on site
Se hospedó 1 noche en abril de 2024
Respuesta de RM el 12 may. 2024
Hi Savannah thanks for your great review. Next time be sure to check out our neighboring restaurant, Hacienda, for great food to improve your stay.

6/10 Aceptable

Michele

Viajó por negocios, Viajó en grupo
Le gustó: Limpieza, personal y atención
No le gustó: Servicios
The rooms were great. Very clean and comfortable. I was disappointed with the breakfast options. Also the pool is COMPLETELY closed and has been for awhilenit sounds like. That was one of the first things i look for when finding a place to stay and a heads up would have been helpful in that booking decision. Otherwise it was a great stay!
Se hospedó 3 noches en abril de 2024
Respuesta de Rica Rendon, Regional Sales Director el 24 abr. 2024
Dear Michele,We are pleased to hear that you had a positive experience with us and would like to take the opportunity to share that our pool renovation is soon to complete to provide a better experience for our valued guests such as you are. We appreciate your business and hope to see you again soon!

2/10 Terrible

James

Se hospedó 1 noche en abril de 2024
Respuesta de RM el 15 may. 2024
Were sorry things didnt go as planned and would appreciate any feedback you have for us.

10/10 Excelente

Douglas

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The staff was easy going. The place was cozy.
Se hospedó 5 noches en abril de 2024
Respuesta de Rica Rendon, Regional Sales Director el 24 abr. 2024
Dear Douglas,It's great to hear that you had a positive experience with us. We appreciate your business and hope to see you again soon!

6/10 Aceptable

Taylor

Viajó con su pareja
Le gustó: Limpieza, estado de la propiedad e instalaciones
We definitely did not hate our stay, however I wish I would’ve been aware of a few things before we did book this hotel. Before details, we did not have a bad stay by any means. The very few interactions we had with staff were pleasant, the hotel was clean, the hotel was comfy. It was just a very average experience. First, it’s very noticeable they have a lack of employees. The employees who showed up were definitely nonstop working. I can assure you they don’t get paid enough to do the jobs of 3 people they were doing. The staff was all working as a team and would do anything you asked. That’s fault of the establishment not the employees. We never once had housekeeping come. One time was definitely my fault cause I left the do not disturb sign out. We saw them in the hall but they never made it to our rooms. I’m sure that has to do with staffing as well. Now I wish I did know the breakfast would never be stocked. I never once was at a place where everything was available. We ended up not utilizing the free breakfast because nothing was ever there, that was something I wish I knew. We also were never able to connect to internet or get anything but Netflix to work on the TV. Someone did try to help and she is who showed us we could use Netflix, but the options are limited. The snacks and drinks definitely need some more options. There was no water which I found weird. All in all, it’s definitely Italy an understaffed new hotel. It’s clean, it’s affordable, it was safe.
Se hospedó 4 noches en abril de 2024
Respuesta de Rica Rendon, Regional Sales Director el 24 abr. 2024
Dear Taylor,We understand that our services did not meet your expectations, and we want to assure you that we will take steps to improve our services. We value your feedback and appreciate the opportunity to learn and grow from it.Once again, we apologize for any inconvenience that we may have caused you and hope to have the opportunity to make things right. Thank you for taking the time to leave us a review and for bringing this matter to our attention.

8/10 Bueno

daisy

Viajó con su pareja, Viajó por negocios
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 2 noches en abril de 2024
Respuesta de Rica Rendon, Regional Sales Director el 24 abr. 2024
Dear Daisy,Thank you for taking the time to leave us a review. We're happy to hear that your experience with us was a positive one. We hope to have the chance to host you again very soon!

10/10 Excelente

Theodore

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en abril de 2024
Respuesta de We're delighted to hear that you were satisfied wi el 24 abr. 2024
Dear Theodore,We're delighted to hear that you were satisfied with our services. Thank you for choosing us and for the positive review! We look forward to serving you again in the future.

2/10 Terrible

Alexis

Se hospedó 2 noches en abril de 2024
Respuesta de RM el 12 may. 2024
Hi Alexis, we are sorry about your stay and would love any feedback you have for us to improve.

6/10 Aceptable

Gillian

Viajó con su pareja, Viajó en grupo
The lady doing breakfast was terrible at her job! She couldn’t keep up and had everyone waiting for a long time to even get anything. She was also back in the kitchen area eating with her co workers while everything was empty!! Terrible experience
Se hospedó 3 noches en abril de 2024
Respuesta de Rica Rendon, Regional Sales Director el 22 abr. 2024
Dear Gillian,Thank you for taking the time to leave a review. We appreciate your feedback and are taking this into consideration on how we can improve our services to better meet your expectations. We hope to have the chance of hosting you again soon in a much better experience.

8/10 Bueno

Javier

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Good hotel
Se hospedó 1 noche en abril de 2024
Respuesta de RM el 21 abr. 2024
Thank you for your review we hope to see you again soon!

10/10 Excelente

jeffrey, Cheltenham

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very spacious rooms that offered quality toiletries
Se hospedó 4 noches en abril de 2024
Respuesta de RM el 21 abr. 2024
Thank you for your review we are glad you liked our room and toiletries and hope to see you again soon!

10/10 Excelente

Maggie

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It was a quiet wonderful stay, very new and clean hotel!! I’d stay again with them.
Se hospedó 4 noches en abril de 2024
Respuesta de Rica Rendon, Regional Sales Director el 10 abr. 2024
Greetings, Maggie.We take pride in our services and work hard to ensure that every customer has a positive experience with us. It's reviews like yours that motivate us to continue providing the best possible service to our customers. We hope to see you again soon.

10/10 Excelente

Sara

Viajó con su familia
Le gustó: Limpieza, personal y atención
Nice and new but the pool wasn’t built yet
Se hospedó 1 noche en marzo de 2024
Respuesta de RM el 3 abr. 2024
Thank you for your outstanding review. We appreciate it and are diligently working to get the pool back in service. We hope to see you again.

8/10 Bueno

Megan

Viajó con su familia
Le gustó: Personal y atención, servicios
I enjoyed our room and location. The breakfast was lacking. Food was gone quickly or was cold. The pancake machine was broken the whole time.
Se hospedó 6 noches en marzo de 2024
Respuesta de RM el 3 abr. 2024
Hi Megan, thank you for you review and feedback, we will work on bettering our breakfast service. We hope to see you again and provide a better experience for you.

10/10 Excelente

Steven, Colorado Springs

Le gustó: Servicios
Nrw facility
Se hospedó 1 noche en marzo de 2024
Respuesta de Kumar Merchant el 4 mar. 2024
Steven thanks for your positive feedback

10/10 Excelente

Jacki

Viajó por negocios, Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great staff & breakfast
Se hospedó 2 noches en marzo de 2024
Respuesta de Kumar Merchant el 4 mar. 2024
Jacki thanks for your positive feedback, I will pass on to my staff.