Dear Sara, Thank you for staying with Extended Stay America and posting your kind comments. We are glad you had a hassle-free experience when booking with us and that you were impressed with our hospitable front desk service. It will be a great pleasure to share your compliments with our team. Thanks again for being our guest; we hope to welcome you back whenever you return to our area.Sincerely,Hotel Management

Dear Ross, We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance to provide you with your desired stay.Sincerely,Hotel Management

Dear Moriah, Thank you for taking the time to leave a review; we appreciate your feedback. Please accept our apologies for any issues you encountered at our front desk. We know a first impression is essential, and your experience is different. Should your travels bring you back here, we welcome the opportunity to have you stay with us again and receive a much warmer welcome along with our outstanding hospitality.Sincerely,Hotel Management

Dear Alexis, Thank you for posting your honest comments about our hotel. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. Also, please accept our sincere apologies for not providing the attentive service we strive to provide every guest. Rest assured that these issues have been addressed with our staff and will not be repeated. We truly hope you will give us another chance to prove our commitment to providing outstanding hospitality to every guest. We hope to see you again soon.Sincerely,Hotel Management

I am terribly sorry that your room had had maintenance issues and that the housekeeping was incomplete. While it doesn't help with your previous stay we will be addressing those maintenance concerns immediately.If you choose to return I hope that we can provide you with the experience you should have received.

Dear Andrea, Please accept our apologies, as we never mean to disappoint our guests in any way. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We assure you that what you experienced is unacceptable by our standards, and we will address this with the concerned team for improvement. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely, Hotel Management

Dear Pawel, We're thrilled to know you had an overall positive experience at Extended Stay America. Your satisfaction is our priority, and we appreciate your feedback. If you have any specific comments or suggestions that could help us improve further, please feel free to share. We look forward to welcoming you back for another enjoyable stay!Sincerely,Hotel Management

Dear Kelsey, Our entire team at Extended Stay America would like to thank you for your generous comments about our hotel. We especially appreciate your kind remarks about our staff. We make every effort to provide the level of service you expect and deserve, so it is nice to hear when our efforts are recognized. Also, we have noted your remarks about a trash can in the room. We will share it with the team for review and action. Thanks again for your review, and we hope to welcome you back the next time you travel to our city. Sincerely,Hotel Management

Dear VINCENT, Thank you for taking the time to evaluate our hotel. Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience this undoubtedly caused. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. We have discussed your concerns with our housekeeping and maintenance team to ensure all rooms are thoroughly inspected before allocating to future guests. Once more, we apologize and hope you will allow us to redeem ourselves in the future.Sincerely,Hotel Management

Dear Dale, Thank you for choosing Extended Stay America. We take pride in providing our guests with a comfortable and pleasing atmosphere; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Sincerely,Hotel Management

Dear Kara, Thank you for your recent visit and review. We want every guest staying with us to have a comfortable experience and to leave a lasting favorable impression. We are disappointed if we were not successful in providing this for you. We will review the instances you mentioned, as we are committed to offering exceptional service for our guests. Sincerely,Hotel Management

Dear Anthony, it was disappointing to read your comments concerning your stay at our hotel. We appreciate your feedback and are sorry your stay was not the pleasant experience you deserved. We can assure you that what you experienced is not acceptable by our standards. We will take the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your feedback, which helps us improve the experience for future guests.Sincerely,Hotel Management

Dear Kristie, It was our pleasure having you as our guest at Extended Stay America, and thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and our facilities and service were to your satisfaction. We look forward to sharing your positive feedback with our team. Please revisit us the next time you are in the area.Sincerely,Hotel Management

Jennie, thank you for sharing the specifics of your stay. We regret the unpleasant visit and that we did not meet your expectations. We also apologize for the cleanliness issues you encountered in your accommodations and the inconvenience this caused. Please be assured we will address this with our housekeeping team to ensure we are flawlessly preparing each suite for our guests. We understand your frustration and are grateful for your patience. We hope you will give us another opportunity to have you as our guest. We are confident we can replace this experience with a much more positive memory. Sincerely, Hotel Management

Hailey, thank you for taking the time to share your feedback. We regret to learn that you experienced a billing discrepancy. We appreciate you bringing this to our attention and would be happy to take a closer look at your concern and relay them appropriately to ensure it is resolved. We are grateful for your patience in the meantime. Sincerely, Hotel Management

Thank you for your review, Josh. I’m happy that you were pleased with your stay! Thank you for staying with us, we hope to see you soon.

Stephanie, thank you for being our guest at Extended Stay America. We are delighted to read you liked our clean accommodations and the friendly service provided by our staff. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management.

Thank you for being our guest and taking the time to post your review. On behalf of our entire team, we apologize for not meeting your expectations. We always want to make every effort to provide a flawless visit; therefore, we regret the inconvenience and frustration you had while here. We hope you will consider giving us a second chance in the future so we can deliver you the superior hospitality you should always expect from us. Sincerely, Hotel Management

I am so happy to hear you enjoyed your stay. We strive to provide the best service possible. I look forward to serving you again on your next visit through Denver.

Thank you for your review. We are disappointed to read about your experience and apologize for the issues you had with your reservation. We are reviewing this with our front desk team to see what went wrong, so we can avoid this in the future. For any unresolved financial queries, feel free to reach out to us, as we will be happy to assist you further. We hope we have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management

Mary, thank you for your review. We are sorry for the inconvenience you had at the time of check-in and apologize for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members to address the problems you outlined. Please allow us to regain your trust by staying with us again whenever your travels bring you back to this area. Sincerely, Hotel Management

Jan, thank you for your review. Please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping team to ensure that it does not happen again. We will also bring your concerns to the attention of our staff as we continuously strive to improve. We hope you will give us the chance to make it up to you on a future visit. Sincerely, Hotel Management

Edward, thank you for your review as we do value your feedback. First and foremost, we regret being unable to accommodate you this time. We are sorry for the inconvenience this caused and for the unprofessional service provided by our associates. We will discuss your comments with our staff to be more diligent. Unfortunately, financial inquiries on reservations made through a third-party website must be made through them, and we suggest you contact them directly. If you may need our assistance, then please feel free to reach us out. We hope to serve you on a future date. Sincerely, Hotel Management

Mary, thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests; therefore, we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should always receive when staying with us. Sincerely, Hotel Management

Christina, thank you for bringing this to our attention. We take these matters very seriously and will address your comments appropriately. Sincerely, Hotel Management

Michael, thank you for the candid review. We apologize that we did not have any available rooms when you arrived at our hotel. We understand your frustration, as our rooms were full to capacity. Unfortunately, financial inquiries on reservations made through a third party, prepaid booking site, must be made through them, and we suggest you contact them directly. We are terribly sorry for this inconvenience and hope you will choose to book a room with us in the future. Sincerely, Hotel Management

Alyson, thank you for your candid review. We apologize that we did not have any available rooms when you arrived at our hotel. We understand your frustration, as our rooms were full to capacity. Unfortunately, financial inquiries on reservations made through a third party, prepaid booking site, must be made through them, and we suggest you contact them directly. We are terribly sorry for this inconvenience and hope you will choose to book a room with us in the future. Sincerely, Hotel Management

Thank you for choosing to stay with us while here for a wedding. Although you liked our cordial staff, we are sorry for not meeting all of your expectations and for the issues you encountered. This is not the kind of impression that we want our guests to have. Your comments will be shared with the appropriate team members to address the problems you outlined. On behalf of everyone here, we look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management

Andrea, thank you for being our guest. We are happy to see the rating as it states you had a nice time with us, but we regret your disappointment with our grab-and-go breakfast offerings. We will share your feedback with our food and beverage team to see where we can improve. On behalf of everyone here, we look forward to welcoming you back soon for an even better experience. Sincerely, Hotel Management