Cleanliness: I'm kind of picky when it comes to staying in places that aren't clean and this place was perfect. Every area of the home was attended to and looked and felt very clean.
Check-in process: We were given the address ahead of time and someone checked in with us at check-in time to see if we had any questions. The only minor suggestion I have is that maybe a guest notebook is left in a prominent place with all the wi-fi and other info. It was located on the side of the fridge.
Accuracy of online info: If anything, this home EXCEEDS the expectations we had of the place. One person commented that it needed to be updated, but we felt it was perfectly decorated and kept up. It was much more beautiful than the pictures. Don't let the front of the home discourage you, the inside is perfect! Our bed was really comfy, kitchen was well stocked (stove could maybe be moved to the left for easier access to some of the pans), patio area and back yard were perfect for families to get together and kids to play, TV's were good sized with great pictures, downstairs gathering area perfect for your group to have extra room to hang out. The only suggestion I have is to maybe have a little shelf to the side of the master sink or behind the toilet (or a short thin table under the towel rack) to accommodate toiletries while getting ready for the day.
Communication: There were some unforeseen weather-related things that needed attention and maintenance was available on the first call and gave us the option to fix immediately or wait until we left. We decided to extend a day and they quickly accommodated. We had a few questions at the beginning of our stay and they were available to help us with what we needed on our first call.
Location: It is close to a mall, several great restaurants, and grocery stores. It was perfectly set between Denver and my daughters home, so was great for us.
We definitely will be back. This place is perfect for couples and families and is very well taken care of.