Caja de seguridad en la habitación y tabla de planchar con plancha

Opiniones sobre Baymont by Wyndham Golden/Red Rocks

2.5 out of 5
Baymont by Wyndham Golden/Red Rocks
11909 W 6th Ave, Golden, CO

Opiniones

5,4
Evaluación: 10 - Excelente. 143 de 1003 opiniones" "
Evaluación: 8 - Bueno. 167 de 1003 opiniones" "
Evaluación: 6 - Aceptable. 209 de 1003 opiniones" "
Evaluación: 4 - Mediocre. 212 de 1003 opiniones" "
Evaluación: 2 - Terrible. 272 de 1003 opiniones" "

5,6/10

Limpieza

6,4/10

Personal y atención

5,6/10

Servicios

5,2/10

Estado de la propiedad e instalaciones

6,0/10

Cuidado del medio ambiente

Opiniones

2/10 Terrible

Selin

Viajó en grupo
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Metieron otros huespedes en mi habitacion, cuando llegue habia gente durmiendo alli.
Se hospedó 1 noche en abril de 2024
Respuesta de Guest Relation Management el 24 abr. 2024
Hi Selin,Please rest assured that we take incidents like this very seriously and are investigating how this oversight occurred to prevent it from happening again. Your feedback is invaluable to us, and we appreciate you bringing this matter to our attention. We understand the importance of privacy and security for our guests, and we apologize for any inconvenience or discomfort caused by this incident. We sincerely hope you can give us another opportunity to provide you with the exceptional service and hospitality we strive to deliver to all our guests.

4/10 Mediocre

Sujey

Viajó con su familia y niños pequeños
Estan fumando dentro del hotel
Se hospedó 1 noche en febrero de 2024
Respuesta de Manager el 9 feb. 2024
Hello Sujey,We appreciate your feedback and take concerns regarding our guests' comfort and well-being seriously. Our hotel strictly enforces a non-smoking policy throughout the premises. We apologize if any inconvenience was caused during your stay. To ensure the best experience for all guests, we kindly ask that you inform our management team directly if you witness any violations of our policy.

2/10 Terrible

rocio

Se hospedó 4 noches en diciembre de 2023
Respuesta de Manager el 26 ene. 2024
Hello rocio,We apologize for any concerns you may have experienced during your stay with us. We value your feedback and invite you to reach out to our hotel directly to discuss further and provide us with the opportunity to address any issues. We appreciate your time and hope to have another chance to exceed your expectations in the future.

2/10 Terrible

maria

Se hospedó 1 noche en noviembre de 2023
Respuesta de Manager el 6 dic. 2023
Hello maria,We're sorry to hear that your stay with us fell short of your expectations. We strive to provide excellent service and accommodations, so we appreciate you bringing this to our attention. If you have any specific feedback you would like to share, please reach out to our hotel directly so we can address your concerns. We value your input and hope to have the opportunity to improve your experience in the future.

10/10 Excelente

Axel

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Mu bueno
Se hospedó 2 noches en noviembre de 2023
Respuesta de Manager el 11 nov. 2023
Hello Axel,Your five-star review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

8/10 Bueno

Eloy

Se hospedó 1 noche en septiembre de 2023
Respuesta de Manager el 29 oct. 2023
Hello Eloy,Thank you for your feedback! We strive to provide the best service possible and we're glad you had a great experience.

6/10 Aceptable

Joel

Se hospedó 5 noches en junio de 2023
Respuesta de Manager el 9 jul. 2023
Hello Joel, Thank you for sharing this rating, and we welcome you to visit us again anytime.

2/10 Terrible

Dania, Rawlins

Viajó con su pareja
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Sucio
Se hospedó 1 noche en junio de 2023
Respuesta de Manager el 6 jun. 2023
Hello Dania, Thank you for taking the time Your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 Excelente

Luis

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The pool
Se hospedó 1 noche en marzo de 2023
Respuesta de Manager el 5 mar. 2023
Hello Luis,Thank you for sharing this experience with us. We truly value you feedback with regards to our pool. We hope you will return so that we can provide you an even superior experience.

4/10 Mediocre

Edgar Javier

Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Carece de limpieza la propiedad
Se hospedó 1 noche en diciembre de 2022
Respuesta de Manager el 11 dic. 2022
Hello Edgar Javier, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I do hear your suggestions for improvement for the room and surroundings. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope to see you again soon and to impress you with our continuous improvements.

8/10 Bueno

Marisela

Viajó con su familia y niños pequeños
Le gustó: Personal y atención, servicios
El personal muy amable Pero la limpieza no muy buena
Se hospedó 1 noche en julio de 2022
Respuesta de Manager el 25 jul. 2022
Hello Marisela, We appreciate you giving your feedback about your recent experience in our hotel. I am sorry that our staff was not accommodating, and you felt you were treated in an unprofessional manner and I do apologize for any inconvenience or difficulty that you experienced. Guest satisfaction is top priority at our hotel, for that reason. We truly appreciate your comments regarding our staff, amenities, cleanliness, and hospitality. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

2/10 Terrible

Jaime

No le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en julio de 2022
Respuesta de Manager el 20 jul. 2022
Hello Jaime, We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.,

8/10 Bueno

Cinthia

Se hospedó 1 noche en febrero de 2022
Respuesta de Manager el 4 mar. 2022
It was our privilege to earn your business and we hope to host you again on your next trip.,

6/10 Aceptable

Elfy

Le gustó: Personal y atención
No le gustó: Limpieza, comodidad de la habitación
Mejorar
No estaba limpio y faltaba cambio para el sofá cama y el cambio de la cama es a manchado el baño no tenía toalla para pies después de la ducha
Se hospedó 1 noche en enero de 2022
Respuesta de Manager el 28 ene. 2022
On behalf of our entire staff, we thank you for your business and for your comments regarding our hotel. I hope you will return to enjoy a memorable and exceptional experience.

8/10 Bueno

Jose Luis

Viajó con su familia
Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Accesible
Lugar muy accesible, todo en orden, habitaciones OK, nada espectacular, suficiente para descansar. Dentro del desayuno no se incluye alimentos calientes debido a las restricciones de COVID
Se hospedó 1 noche en enero de 2022
Respuesta de Manager el 10 ene. 2022
Thank you for your valuable opinion regarding our hotel. We hope to see you again to provide you with an exceptional level of service and hospitality.

8/10 Bueno

marbelis

Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 2 noches en diciembre de 2021
Respuesta de Manager el 11 mar. 2022
Hello marbelis, We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an even superior experience so please come see us again soon!,

10/10 Excelente

Yusneykis

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Que no habían chicas
Se hospedó 1 noche en octubre de 2021
Respuesta de Manager el 22 oct. 2021
It is so wonderful to see that we were able to provide you with a superior level of service and accommodations. We would love to see you back on your next trip to the area!

2/10 Terrible

Christian

Viajó con su familia y niños pequeños
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Horrible estaba muy sucio, la alfombra sucia y vieja, y el de front desk malhumorado
Se hospedó 1 noche en octubre de 2021
Respuesta de Manager el 13 oct. 2021
Your review and rating are greatly appreciated; though we are sad to hear that your experience was not up to your preferences and we appreciate your feedback. Our guest satisfaction is important to us and we will be using this feedback you gave us to implement improvements to ensure we offer a better experience and overall impression of our Hotel. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Aceptable

Isela

Viajó con su familia
Le gustó: Limpieza
No está del todo mal.
El cuarto estaba bien se miraba limpio al igual que las camas. aunque el olor no era tan agradable. Lo único malo es que el sink estaba tapado. Les dejamos saber el front desk pero nunca lo arreglaron.
Se hospedó 2 noches en julio de 2021
Respuesta de Manager el 13 jul. 2021
Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding our front desk and also our sink. Every guest experience is extremely important to us. We value your feedback and thank you for your business.

6/10 Aceptable

Cliente verificado

Viajó con su pareja
Le gustó: Limpieza
No le gustó: Personal y atención, servicios
No contaban con servicio de desayuno y la habitación no tenia jacuzzi como lo habia reservado. Nunca hay nadie en front desk. Estuvieron jugando con el telefono en la noche al parecer eran niños.
Se hospedó 2 noches en mayo de 2021
Respuesta de Manager el 3 jun. 2021
Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you encountered during your stay. The fact that we have failed to meet your full expectations is disappointing and we are determined to work even harder towards ensuring that each guest enjoys a great experience. I hope you will find your expectations to be far surpassed if you ever return to the area, we would like to invite you back for another stay.

10/10 Excelente

Elfy

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Bien nos divertimos en la alberca pero en los cuartos los cambios de camas olían mal
Se hospedó 1 noche en mayo de 2021
Respuesta de Manager el 12 may. 2021
Guest satisfaction is top priority at our hotel; for that reason we truly appreciate your comments regarding our hotel. We hope to see you again in the future.

8/10 Bueno

Elfy

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Cambio
Todo bien solo necesitan más estacionamiento y poner más toallas y toallas nuevas ya están muy usadas
Se hospedó 1 noche en marzo de 2021
Respuesta de Manager el 30 mar. 2021
Thank you for taking the time to share your comments regarding our hotel. Every guest experience is extremely important to us. We value your feedback and thank you for your business.

8/10 Bueno

Cliente verificado

Viajó en grupo
Le gustó: Personal y atención, servicios
Esta un poco descuidado, el secador de cabello no funcionaba, y el colchón de sofá cama de DEMSIADO malo! La atención muy buena y el servicio perfecto m!
Se hospedó 1 noche en febrero de 2021
Respuesta de Manager el 8 feb. 2021
Thank you for taking the time to share your comments regarding our hotel. We hope to see you again and that you will be truly impressed with our continued improvements.

10/10 Excelente

Mollie

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Staff was amazing. The room was clean.
Se hospedó 3 noches en abril de 2024
Respuesta de Guest Relation Management el 1 may. 2024
Hi Mollie,We appreciate your kind words! It's fantastic to know you had a lovely stay because of our staff and clean room. Safe travels, and we hope to host you again in the future!

10/10 Excelente

David

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great
Se hospedó 1 noche en abril de 2024
Respuesta de Guest Relation Management el 1 may. 2024
Hi David,We're thrilled that you had a great experience during your stay with us. Your positive feedback means the world to us, and we can't wait to host you again on your next visit.

8/10 Bueno

Debra R

Viajó con su familia, Viajó con mascotas
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The staff and manager was great! Very helpful. I did notice that the window sill, bathroom trim around mirror back-splash was coated with a grim buildup, and tv remote was dirty. Parking lot hard to access off freeway. I called a day early to ask about small dog staying and manager said ok. When I checked in, receptionist said only service dogs! She figured out that I spoke to the manager Other then that was comfortable. Thank you Baymont. Debra Craig
Se hospedó 2 noches en abril de 2024
Respuesta de Guest Relation Management el 2 may. 2024
Hi Debra,Thank you for taking the time to share your experience following your recent stay at Baymont. We are delighted to hear that you found our staff and manager to be accommodating during your visit. Please know that we take cleanliness and hygiene very seriously, and we have addressed your concerns with our housekeeping team to ensure that our standards are consistently upheld. Regarding the confusion with the pet policy, we appreciate your understanding and are glad that the matter was resolved satisfactorily. We hope to have the opportunity to welcome you back in the future and provide you with an even more comfortable stay.

4/10 Mediocre

Jeanine

Viajó con su pareja
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Pictures on line looked like a nice place. Walls were dirty in bathroom by light switch and patched up holes in room area. Ran down felt like a motel 6. Glad I only needed a room for a drunken night. From bar down the street. And front desk guy was rude and made us give a 100 deposit for incidentals. Which we didn't use anything but room. Breakfast was sad. Only cereal and honey buns and stale coffee tasted burnt. Will not recommend or stay here again.
Se hospedó 1 noche en abril de 2024
Respuesta de Guest Relation Management el 2 may. 2024
Hi Jeanine,Thank you for sharing your feedback regarding your recent stay with us. It is disheartening to learn that the condition of your room did not meet your expectations. Maintaining a clean and comfortable environment for our guests is of the utmost importance to us, and we regret that we fell short in this aspect. Rest assured, we have addressed your concerns with our housekeeping team to ensure that our standards are consistently upheld. We will also address the matter with our team to ensure that all guests are treated with the respect and professionalism they deserve. Your feedback is important to us, and we will review our breakfast options to see where improvements can be made. Thank you for bringing these issues to our attention, and we hope to have the opportunity to welcome you back and restore your faith in our hotel.

4/10 Mediocre

Eva

Le gustó: Limpieza, estado de la propiedad e instalaciones
No le gustó: Personal y atención
Se hospedó 4 noches en abril de 2024
Respuesta de Guest Relation Management el 2 may. 2024
Hi Eva,Thank you for choosing us for your accommodation needs. If there's anything we could have done to improve your experience, please let us know. Your satisfaction is our top priority, and we would appreciate any feedback you may have. We look forward to the opportunity to serve you again in the future.

4/10 Mediocre

Catherine, Tacoma

Viajó con su familia
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Property is in very poor shape. Staff was friendly, but we would not stay here again. Photos are definitely nicer than the reality.
Se hospedó 2 noches en abril de 2024
Respuesta de Guest Relation Management el 2 may. 2024
Hi Catherine,We appreciate you for choosing our hotel for your accommodation needs. We strive to accurately represent our services and amenities through our online images, and we will review them to ensure they reflect the reality of our property more accurately. Please know that guest satisfaction is our top priority, and we take your feedback seriously. We will work diligently to address any issues with the condition of our property to ensure a more enjoyable experience for our guests in the future. We sincerely hope you will reconsider and give us another opportunity to host you and we will do our utmost to provide you with a much-improved experience.

6/10 Aceptable

Doreen

Viajó con su pareja
Le gustó: Personal y atención
No le gustó: Limpieza
Staff were very nice. Towels and bedding were clean. Only had two towels when we checked in. Mold on the ceiling and overall needs updated. Looks like the main floor was being updated but the second floor wasn’t, yet. I guess you get what you pay for.
Se hospedó 3 noches en abril de 2024
Respuesta de Guest Relations Specialist el 29 abr. 2024
Hi Doreen,We appreciate your feedback and are glad to hear that you found our staff friendly and the towels and bedding clean during your stay. We apologize for any inconvenience caused by the limited towels upon your arrival and any concerns regarding cleanliness. Please be assured that we take such matters seriously and are continuously working to address them. While renovations are underway to enhance our facilities, we regret any inconvenience caused and hope to welcome you back for an improved experience in the future.

2/10 Terrible

Linda, Brentwood

Viajó con su pareja, Viajó con su familia
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Believe the bad reviews. Room was horrible. Bedding was wrinkled and dirty. 12x12 foam rubber ‘pillows’ covered with stained cases. Filthy sofa. Hairs in the bathroom. Worst of all was the overwhelming stench that made me want to puke. Left after five minutes online with Expedia to refund my stay. Presently in the Sheraton down the street. Lovely, clean and smells great.
Se hospedó 1 noche en abril de 2024
Respuesta de Guest Relations Specialist el 29 abr. 2024
Hi Linda,We regret to hear about your disappointing experience. However, we must express surprise at your feedback, as our housekeeping standards are consistently high and our team is dedicated to maintaining cleanliness throughout the property. We take guest feedback seriously and will investigate the issues you raised, though it's uncommon for us to receive such extreme complaints.

2/10 Terrible

Shannon, Alamosa East

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de Guest Relations Specialist el 27 abr. 2024
Hi Shannon,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.

8/10 Bueno

Neta

Se hospedó 6 noches en abril de 2024
Respuesta de Guest Relations Specialist el 27 abr. 2024
Hi Neta,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.

8/10 Bueno

David

Property is at freeway interchange and area is noisy with traffic. Rooms clean but common areas were shabby and could have been cleaner. Breakfast offering was very unremarkable.
Se hospedó 1 noche en marzo de 2024
Respuesta de Guest Relation Management el 26 abr. 2024
Hi David,Thank you for choosing us and for sharing your feedback with us. Maintaining cleanliness throughout our property is a top priority, and we will be addressing this issue with our housekeeping team to ensure our standards are consistently met. We strive to provide a variety of options to cater to all tastes and preferences and your feedback is valuable, and we will use it to review and improve our breakfast offerings moving forward. We appreciate your feedback and hope to have the opportunity to welcome you back for a more enjoyable experience in the future.

2/10 Terrible

William

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Filthy nasty filterin ac/heater was making me cough and making my asthma flair up till i cleaned it since no one has for atleast 4 to 6 months or longer
Se hospedó 1 noche en abril de 2024
Respuesta de Guest Relations Specialist el 21 abr. 2024
Hi William,We deeply apologize for any discomfort you experienced during your stay. However, we assure you that our housekeeping team diligently maintains all our facilities, including the AC/heater units, on a regular basis. We take cleanliness and guest comfort seriously, and any oversight in maintenance is promptly addressed. Your feedback is invaluable to us, and we will use it to further improve our standards. We hope to have the opportunity to welcome you back in the future for a more pleasant experience.

2/10 Terrible

Dave

No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It was horrible!! No elevator the breakfast was a mess coffee was cold fruit was nasty
Se hospedó 1 noche en abril de 2024
Respuesta de Guest Relations Specialist el 21 abr. 2024
Hi Dave,We appreciate your feedback and apologize for any inconvenience you experienced during your stay. While we understand your disappointment regarding the absence of an elevator, we do strive to ensure that our guests are aware of all amenities beforehand to manage expectations accordingly. Regarding breakfast, we regret to hear that it did not meet your expectations, and we will certainly address any issues to improve the overall experience for future guests. Your comments regarding the coffee and fruit are noted, and we will take steps to ensure that these items are served at the appropriate temperature and quality.

6/10 Aceptable

Zoë

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
It
Se hospedó 1 noche en abril de 2024
Respuesta de Guest Relation Management el 19 abr. 2024
Hi Zoe,Thank you for taking the time to provide feedback on your stay with us. We are pleased to hear that you enjoyed the majority of your stay; however, we would appreciate your feedback and suggestions for improvement for your next visit. Your feedback will assist us in identifying our strengths and weaknesses. Thank you again, and we hope to see you soon!

4/10 Mediocre

Jessica

Le gustó: Personal y atención
No le gustó: Limpieza
Se hospedó 1 noche en abril de 2024
Respuesta de Guest Relation Management el 18 abr. 2024
Hi Jessica,Your satisfaction is important to us, and we strive to provide the best experience for all our guests. We would love to learn more about your experience and how we can improve. Please feel free to reach out to us directly so that we can address any concerns you may have.We appreciate your business and hope to have the opportunity to welcome you back for an exceptional stay.

8/10 Bueno

Frank

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Thank you..
Se hospedó 1 noche en abril de 2024
Respuesta de Guest Relation Management el 16 abr. 2024
Hi Frank,We are glad you had a great stay with us. If your travel brings you back to the area, we would be happy to host you again! Safe travels!

4/10 Mediocre

Alexandria

Viajó con su pareja, Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones
If you have asthma or like oxygen at all dont stay here. The smell of cologne and cigarette smoke was so strong it made my eyes water and Im usually not sensitive to that stuff. Sheets were stained. There were no pool towels. When i asked the front desk for some they said they didnt have any and said I had towels in my room. When i stated that I only had two towels in my room and that there were 4 of us, he said they didnt have regular towels either. The people loitering outside made it feel less than safe. Splatters of something was all down the walls. Just generally and icky experience. Ive stayed in plenty of cheap hotels before but this wasnt at all what I was expecting.
Se hospedó 1 noche en abril de 2024
Respuesta de Guest Relation Management el 18 abr. 2024
Hi Alexandria,Your feedback is invaluable to us, and we appreciate you bringing these issues to our attention. Ensuring a fresh and clean environment is a priority for us, and we will investigate this matter further to address any lingering concerns. We will review our housekeeping and towel inventory procedures to prevent such occurrences in the future and work closely with our team to ensure that our property remains a safe and welcoming environment for all guests. We hope you will give us another opportunity to provide you with a more pleasant stay and provide you with the service and quality that we are known for.

8/10 Bueno

Erica

Viajó con su familia y niños pequeños
Le gustó: Personal y atención
Basic older off highway room. Can definitely tell it needs the work being done to it. No need for details of things they are working on. Sheets were clean, towels did not stink, and the ladies at the desk were nice. If you decide to utilize the "shuttle service" for an outing, make sure you have a back up plan to get home!! Thank you to the ladies that helped, and of course to John that picked us up!
Se hospedó 1 noche en abril de 2024
Respuesta de Manager el 12 abr. 2024
Hello Erica, Thank you for sharing your feedback with us. We're glad to hear you found our staff friendly and the essentials in your room up to standard. We appreciate your understanding during our ongoing renovations. Your feedback on the shuttle service is noted, and we will work to ensure a more reliable experience in the future. Your kind words will be passed along to our team members.

8/10 Bueno

Dawn

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Property was clean and neat. Some upgrading is going on. Showing a little wear and tear.
Se hospedó 1 noche en abril de 2024
Respuesta de Manager el 12 abr. 2024
Hello Dawn,We appreciate your feedback and are glad you found our property clean. We are constantly working to make improvements, including ongoing upgrades. Thank you for bringing this to our attention. Please feel free to reach out to our management team for any further assistance.

8/10 Bueno

Jesus

Se hospedó 7 noches en marzo de 2024
Respuesta de Guest Relations Specialist el 29 abr. 2024
Hi Jesus,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.

6/10 Aceptable

Evan

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
No le gustó: Servicios
Not a fan of the neighborhood no where to fill water bottle
Se hospedó 2 noches en abril de 2024
Respuesta de Manager el 9 abr. 2024
Hello Evan, We're sorry to hear you didn't enjoy our neighborhood. We recommend exploring nearby cafes or convenience stores for your water refill needs. Your feedback is valuable in helping us improve our guests' experiences.

4/10 Mediocre

William

Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones
I have asthma and the air coming out of the AC/HEATER kept making me sneeze, cough and stuffy.it was clogged with filth and the filter..wow. i took pictures...wanna see
Se hospedó 1 noche en abril de 2024
Respuesta de Manager el 4 abr. 2024
Hello William, We're sorry to hear about your experience. Guest feedback is important, and we will ensure your comments are shared with the relevant team for review. Thank you for bringing this to our attention.

2/10 Terrible

Celeste

No le gustó: Personal y atención
I didn’t end up staying here. When I went to check I was told they didn’t have the room I reserved available and that the only room they had was double the price so I asked her to cancel my reservation and went across the street.
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager el 4 abr. 2024
Hello Celeste, We are sorry to hear about the inconvenience you experienced during your check-in process. For any reservation concerns or changes, we recommend reaching out to our management team directly for further assistance and feedback on your experience. Your feedback is important to us in improving our services for all guests.

10/10 Excelente

William, Evergreen

Viajó con su pareja, Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice place
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager el 29 mar. 2024
Hello William,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

2/10 Terrible

Shanna

Viajó con su familia
Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones
The smell was awful, thin walls could hear lots of yelling.
Se hospedó 4 noches en marzo de 2024
Respuesta de Manager el 22 mar. 2024
Hello Shanna,We're sorry to hear about your experience. Our team values guest feedback to improve our services. Your concerns will be shared with the relevant departments for review. Thank you for your comments, and we hope to have the opportunity to better serve you in the future.

2/10 Terrible

Karyn

Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Staff were rude other than a housekeeping woman who could speak English and the breakfast person, water coming up through floor that staff would not address, out of supplies and told me to go get from another hotel, didnt clean room or resupply towels oranything, very poor hotel.
Se hospedó 4 noches en marzo de 2024
Respuesta de Manager el 22 mar. 2024
Hello Karyn, We are sorry to hear about your experience. We encourage guests to reach out to our management team directly to address any concerns they may have regarding their stay. Your feedback is valuable to us as we strive to improve our services for all our guests.

10/10 Excelente

Taylor

Se hospedó 1 noche en marzo de 2024
Respuesta de Manager el 18 mar. 2024
Hello Taylor,We are thrilled to hear that you enjoyed your stay with us! If you have any further comments or suggestions, please do not hesitate to contact us directly. We look forward to welcoming you back soon!