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Opiniones sobre Homewood Suites by Hilton Davenport

3 out of 5
Homewood Suites by Hilton Davenport
4750 Progress Drive, Davenport, IA

Opiniones

9,0

Magnífico

Evaluación: 10 - Excelente. 162 de 240 opiniones" "
Evaluación: 8 - Bueno. 52 de 240 opiniones" "
Evaluación: 6 - Aceptable. 14 de 240 opiniones" "
Evaluación: 4 - Mediocre. 6 de 240 opiniones" "
Evaluación: 2 - Terrible. 6 de 240 opiniones" "

9,2/10

Limpieza

9,2/10

Personal y atención

8,8/10

Servicios

9,2/10

Estado de la propiedad e instalaciones

8,8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Brandon

Viajó con su familia
Le gustó: Limpieza, personal y atención
Hotel room was clean and very spacious for our family of 5. It was a pleasant surprise to see the basketball ball court(half court) in the back. The quality of the hoop and court was outstanding.
Se hospedó 2 noches en mayo de 2024
Respuesta de Jill Gregan- General Manager el 13 may. 2024
Thank you so much for this awesome review! I am so happy you had so much fun during your stay with us! We hope to see you the next time you're in the Davenport, IA area. And don't forget, Homewood Suites also have yard games!

10/10 Excelente

Marina

Viajó por negocios, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Friendly staff, good breakfast, slept great!
Se hospedó 2 noches en abril de 2024
Respuesta de Jill Gregan- GM Homewood Davenport, IA el 2 may. 2024
Marina, Thank you so much for your awesome rating! I am so happy you enjoyed your stay with us! We have some great changes also coming to our breakfasts, so come see us again the next time you're in the Davenport, IA area. We wish you safe travels!

10/10 Excelente

Jennifer

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Love the spacious rooms
Se hospedó 2 noches en febrero de 2024
Respuesta de Jill Gregan- GM el 1 may. 2024
Jennifer, Thank you so much for your review! We love hearing feedback from our guests. I am very happy to hear you enjoyed your stay with us! We really hope we see you again the next time you're in the Davenport, IA area.

10/10 Excelente

Robert

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Comfortable and conveniences of home. Very clean and practical layout.
Se hospedó 2 noches en marzo de 2024
Respuesta de wkeely el 26 abr. 2024
Thank you for staying with us and for your wonderful comments. We appreciate the feedback and look forward to serving you in the future.

10/10 Excelente

Tabi

Viajó con su pareja
The staff were all very friendly to us and the room we stayed in was very clean. We’ll definitely be staying here again in the future.
Se hospedó 1 noche en febrero de 2024
Respuesta de wkeely el 1 mar. 2024
Thank you for staying with us and flow this awesome review. We look forward to serving you in the future.

4/10 Mediocre

Jaylin, Mason City

Viajó con su familia y niños pequeños
No le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
I waited fifteen minutes to check in with nobody at the front desk. The sign said they were helping a guest and would be back soon. There was another couple walking outside and they looked at me and said, good luck checking in. We waited forever to check in. I tried calling the front desk and still nobody answered. Finally, after the lobby was crowded, someone came in and checked me in. However, I looked over and saw a sign that said the pool was out of order. She said, didn't anyone tell you or call you? I said no. She said that Expedia had a wrong number for me. She asked me if I wanted to cancel, I said and go where? Had I known the pool was down, I wouldn't have stayed here. There wasn't anything that was a deal breaker for me other than the pool but there definitely wasn't anything that was positive for me either. A moderately expensive hotel for the amenities and services that were provided. I probably will choose not to stay here again.
Respuesta de Jill Gregan General Manager el 29 ene. 2024
Jaylin, Thank you so much for taking the time to let me know about your stay with us. I am very sorry to hear it took us extra time to get you checked in, I will address this with the staff. We do try to provide excellent service to all out guests, sometimes this takes us away to see to other guest's needs. In regards to the pool, unfortunately it was down, and we tried contacting everyone we had contact information for. Often times when booking on 3rd party sites, we are not given your full contact information, nor can we load onto 3rd party sites this information. However, this should have been listed on the confirmation letter you received from Expedia informing of the closure. We do have it listed on our brand page as well. Regardless if it's this hotel, or any hotel, or any site you book on, if you are seeking a pool we recommend you contact the hotel directly to ensure they haven't encountered any mechanical issues with their pool causing a closure. We want everyone to have an enjoyable stay with us and I'm sorry you didn't receive this information prior to checking in. I hope you will give us another opportunity the next time you're in the Davenport, IA area.

10/10 Excelente

heather

Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
1st time staying at a Homewood Suites - Fantastic!
This was one of the nicest experiences our family has had at a hotel. The entire hotel was clean and tidy. We'll be choosing Homewood Suites often in our future travels!
Se hospedó 1 noche en diciembre de 2023
Respuesta de Jill Gregan GM el 8 dic. 2023
Thank you for your kind survey! We truly appreciate your feedback. I am so happy you enjoyed your stay with us! We hope to see you again the next time you're in the Davenport, IA area! Thank you for choosing us!

8/10 Bueno

Luis

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Jill Gregan GM el 8 dic. 2023
Thank you for taking the time to rate us! I am so pleased you enjoyed your stay with us. Please reach out directly if you have any feedback that could improve your time with us in the future. We hope to see you again!

2/10 Terrible

Makara

Se hospedó 2 noches en noviembre de 2023

10/10 Excelente

Judith

Viajó con su pareja
Everything was great! The only thing that was lacking was a USB charging port in the room.
Se hospedó 12 noches en junio de 2023
Respuesta de wkeely el 29 jun. 2023
Thank you for staying with us and for the wonderful review. We do have some rooms with USB ports in the room on the table lamps and we are in the process of changing out the alarm clocks to one's that have USB ports. We hope to serve you again in the future.

10/10 Excelente

RYAN

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great extended stay
It was everything I needed to stay a whole week.
Se hospedó 5 noches en junio de 2023
Respuesta de Jill Gregan- General Manager el 13 jun. 2023
Thank you so much for your awesome review! We are so pleased we could accommodate all of your needs during your stay. We hope you will consider us the next time you're in the Davenport, IA area for your lodging and extended stay needs! Thank you for choosing us!

8/10 Bueno

William

Se hospedó 4 noches en junio de 2023
Respuesta de wkeely el 15 jul. 2023
Thank you for staying with us and for the 4-star review. We look forward to serving you again, should your travels bring you back our way.

10/10 Excelente

Erin

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great Hotel
Best hotel we have stayed in for our 8 day cross country trip! Clean and well staffed!
Se hospedó 1 noche en abril de 2023
Respuesta de wkeely el 15 abr. 2023
Thank you so much for staying with us. I will pass along your kind words to the rest of the staff. We hope to serve you again, should your travels bring you back our way.

8/10 Bueno

Jay

Se hospedó 1 noche en diciembre de 2022
Respuesta de wkeely el 9 dic. 2022
Thank you for staying with us and for your review. We look forward to serving you again.

2/10 Terrible

Cliente verificado

Viajó con su familia
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Front desk lady is a rude person and shouldnt be in customer service
Se hospedó 5 noches en noviembre de 2022
Respuesta de wkeely el 9 dic. 2022
I don't see that you stayed with us, so I have no way of knowing which lady you are referring to. I will address my entire staff regarding the customer service we provide. Have an amazing day.

8/10 Bueno

David

Viajó con su familia
Le gustó: Personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
No le gustó: Limpieza
Watch the desk chair and your underware!
We arrived for a Thanksgiving family stay, and while we were treated well, the room was a little, shall we say, not all the way clean. At first glance, everything looked fine, but as my son started to sit down in the office chair, we noticed someone had left a pair of boxer briefs in the chair. The chair was tucked in under the desk, so I'm sure it was not noticed by housekeeping. We picked them up with some paper towels and threw them in the trash, and immediately washed hands. The wallpaper was peeling away at the seams, so the appearance was less than stellar. There was also a film of dust in the shelving in the bathroom. Those were the things we noted from this stay. Otherwise, the staff was friendly and courteous. The pool and hot tub were out of order, so I cannot say how those were. Wish we were given a little discount, as my kids did want to swim during our stay, but there was no discount for that. The overall stay was fine, but I may stay somewhere else next visit to the Quad Cities.
Se hospedó 3 noches en noviembre de 2022
Respuesta de Jill Gregan, General Manager el 28 nov. 2022
Thank you for sharing your experience with us. I want to apologize for the issues you had during your stay. I will work with our housekeeping dept regarding the issues you listed to ensure this doesn't arise again. Regarding the pool, I know it is frustrating, however we do have it listed on our websites that it's out of service and make every effort to inform guests that will be arriving of this. Since you booked 3rd party, we are not able to compensate or adjust rates as well. I would be happy to offer you Hilton Honors points if you contact me directly with your information. I hope you will give us another opportunity the next time you're in the area. I appreciate you reporting these issues and wish you a happy holiday season.

8/10 Bueno

David

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Quad cities visit
Overall the stay was good. Our room had some cereal on the floor under the table from previous guests and the thermostat wasn’t working properly in the living room. It was thanksgiving so the facility was short staffed and doing the best they could given the circumstances.
Se hospedó 2 noches en noviembre de 2022
Respuesta de wkeely el 27 nov. 2022
Thank you for staying with us and I do apologize for the issues you experienced during your stay. We hope you will give us another chance the next time you are in the area.

10/10 Excelente

Lisa

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en noviembre de 2022
Respuesta de wkeely el 27 nov. 2022
Thank you for4 staying with us and for the wonderful review. We hope to serve you again in the future.

10/10 Excelente

Matthew

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Nice place clean, quiet and comfortable
Se hospedó 1 noche en octubre de 2022
Respuesta de wkeely el 16 oct. 2022
Thank you for staying with us and for the wonderful review. We hope to serve you next time you are in town. Have a great day.

10/10 Excelente

Julie

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great location. Very clean and good breakfast included
Se hospedó 1 noche en octubre de 2022
Respuesta de wkeely el 11 oct. 2022
Thank you staying with us and for the excellent review. I am happy to see you had a great stay. We look forward to serving you in the future.

6/10 Aceptable

Michael H.

Se hospedó 3 noches en septiembre de 2022

8/10 Bueno

Amy

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Like the room suite. Breakfast good. Coffee good.
Se hospedó 1 noche en septiembre de 2022
Respuesta de wkeely el 5 sept. 2022
Thank you for staying with us and for leaving a review. I happy to see you enjoyed your stay and our breakfast. We hope to serve you again. Have a great day!

2/10 Terrible

Jonathan

Viajó por negocios
Le gustó: Limpieza
No le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Rude staff, no pool
Se hospedó 4 noches en agosto de 2022
Respuesta de wkeely el 27 ago. 2022
Thank you for leaving feedback on your stay here. I apologize for the issues you had during your stay.

8/10 Bueno

Erna

Se hospedó 3 noches en agosto de 2022

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Home-wood away from home
Hotel was very clean and new in appearance. Room was huge and felt very homey. Breakfasts were good each day and the Wednesday social was an awesome added bonus. All interactions with the staff were pleasant.
Se hospedó 3 noches en agosto de 2022
Respuesta de WKeely el 9 ago. 2022
Thank you so very much for the wonderful review. It is always a pleasure to hear good things about the hotel and staff. We look forward to serving you again. Have a great day.

4/10 Mediocre

Michael

Viajó con su familia
Le gustó: Comodidad de la habitación
Disappointing
Could not access room until 5:30 PM. Lack of housekeeping staff was the stated reason. $50 charge for a small dog traveling with us was outrageous. Ripoff!!!
Se hospedó 1 noche en julio de 2022

10/10 Excelente

Daniel

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 3 noches en julio de 2022

10/10 Excelente

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Dans funeral
In town for a funeral. 9 of us stayed and in the evenings joined in the dining room. The staff was great from breakfast to evening, all of them were super courteous. If I’m ever in Davenport again we will certainly stay at Homewood by Hilton
Se hospedó 2 noches en mayo de 2022
Respuesta de wkeely el 16 may. 2022
Thank you for your wonderful review. Please accept our condolences. I am glad to hear the staff treated you well and I will pass along your kind words.

10/10 Excelente

Cliente verificado

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Spacious and comfortable suites
VERY NICE and spacious suites. Comfortable, clean and more than we needed (we didn’t need a kitchenette) but the added room was so nice.
Se hospedó 2 noches en marzo de 2022
Respuesta de wkeely el 29 mar. 2022
Thank you for the wonderful review. I am p[leased to see you enjoyed your stay. It is always nice to here great things about our facilities.

8/10 Bueno

Kimberly C

Viajó con su familia
Le gustó: Personal y atención, servicios
The hot tub was closed due to poop being in the tub. Very disgusting site to see. Everything else was nice and clean
Se hospedó 1 noche en marzo de 2022
Respuesta de wkeely el 27 mar. 2022
Thank you for staying with us. The hot tub has been down for several months due to the heater needing replaced. It has been difficult trying to procure one. What is in the hot tub is sediment from the tub not being used. We would not just let the hot tub sit with excrement in it. I apologize if this was not explained to you. Have a great day.

6/10 Aceptable

Soomee

Se hospedó 3 noches en febrero de 2022

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
No le gustó: Comodidad de la habitación
Just ok
Nice hotel but as usual the mattress was old and uncomfortable. I require a king for comfort purposes and the mattress had a significant dip in the middle. Very uncomfortable night with poor sleep. The room door did not seal so there was a lot of light that cam through from the hallway. Noisey hallway too. Expensive back ache.
Se hospedó 1 noche en marzo de 2022
Respuesta de wkeely el 2 mar. 2022
Thank you for staying with us and leaving a review. I am sorry for the issues you had during your stay. Had you contacted the desk we would have been happy to move you rooms. Have a great day.

10/10 Excelente

Zachary

Le gustó: Limpieza, comodidad de la habitación
The best
Awesome room great kitchen service was exceptional
Se hospedó 4 noches en febrero de 2022
Respuesta de wkeely el 10 feb. 2022
Thank you for staying with us and the wonderful review. I will pass along your kind word to our kitchen staff. We look forward to serving you again.

10/10 Excelente

Donna

Le gustó: Limpieza, comodidad de la habitación
Great hotel! I highly recommend. Super friendly staff and great facilities!
Se hospedó 1 noche en febrero de 2022
Respuesta de wkeely el 6 feb. 2022
Thank you for staying with us and for the wonderful review. I am glad you enjoyed your stay. We look forward to serving you again.

10/10 Excelente

Mary

Viajó con su familia
Le gustó: Limpieza, comodidad de la habitación
Great and close
It’s a great location, only minutes to the hospital and a friendly crew as well.
Se hospedó 3 noches en enero de 2022
Respuesta de Wkeely el 30 ene. 2022
Thank you for staying with us and for your review. I am pleased to see we were conveniently close to the hospital. I will certainly pass your kind words along to the staff. We hope to serve you again.

10/10 Excelente

Shelia

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
We loved the hotel. Perfect for families.
Se hospedó 2 noches en diciembre de 2021
Respuesta de wkeely el 4 ene. 2022
Thank you for staying and for the wonderful review. am pleased to see you enjoyed your stay with us. We hope to serve you again.

6/10 Aceptable

Kevin

Viajó con su familia
Le gustó: Estado de la propiedad e instalaciones
No le gustó: Servicios
Like: nearby shopping and restaurants. Dis-like: The hot tub was down for the entire stay and maid service is weekly - which wasn't mentioned when booking or during check in.
Se hospedó 3 noches en diciembre de 2021
Respuesta de wkeely el 30 dic. 2021
I'm sorry you did not enjoy your stay and that our hot tub was down, if chemicals are unbalanced we cannot legally keep it open. We do send a message upon booking that includes the housekeeping policy. I looked and it does show as read on your end. I'm sorry if you did not read it completely. Have a great day

8/10 Bueno

Cliente verificado

Viajó por negocios
No le gustó: Comodidad de la habitación
Ok but needs better mattresses.
Everything was good except the mattress was horrible. Made for an uncomfortable sleep.
Se hospedó 1 noche en septiembre de 2021
Respuesta de wkeely el 15 sept. 2021
Thank you for leaving a review. I appreciate the feedback. It would be nice to know which room it was, so that we could address it. Have a great day.

10/10 Excelente

Gene

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Nice and quiet and breakfast was good.
Se hospedó 4 noches en agosto de 2021
Respuesta de wkeely el 9 sept. 2021
Thank you for staying with us and for the wonderful review. I am pleased to see that you enjoyed your stay and breakfast. We hope to serve you again. Have a fantastic day6.

8/10 Bueno

William

Se hospedó 3 noches en agosto de 2021
Respuesta de wkeely el 19 sept. 2021
Thank you for staying with us and for the review. We hope to serve you again on future visits. Have a great day.

10/10 Excelente

Cliente verificado

Viajó con su pareja
Le gustó: Limpieza, estado de la propiedad e instalaciones
There was a lot of room in our suite, including a full kitchen. Everything was clean.
Se hospedó 1 noche en agosto de 2021
Respuesta de WKEELY el 23 ago. 2021
Thank you for staying with us and leaving such a wonderful review. I am pleased to see you were happy with your stay. We hope to serve you again in the future.

10/10 Excelente

Thomas

Le gustó: Limpieza, comodidad de la habitación
Se hospedó 1 noche en agosto de 2021
Respuesta de wkeely el 19 sept. 2021
Thank you for staying with us and for the feedback. I a happy to see you were pleased with your stay. We hope to serve you in the future. Have an amazing day.

6/10 Aceptable

Matt

Viajó con su familia
Le gustó: Limpieza, comodidad de la habitación
Comfortable room, clean, safe. Breakfast was good. A couple issues were noise, the refrigerator woke me up and was really loud, I would have unplugged it but I would have had to pull the whole refrigerator out. Also I could hear lots of noise from assuming kids jumping upstairs. The bathroom was clean but had peeling wallpaper, needed some TLC.
Se hospedó 1 noche en agosto de 2021
Respuesta de wkeely el 15 ago. 2021
Thank you for staying with us and letting us know about the issues you encountered during your stay. I will have our maintenance team look into those. Have a great day.

8/10 Bueno

Josef

Viajó por negocios
Le gustó: Limpieza, comodidad de la habitación
Se hospedó 6 noches en julio de 2021
Respuesta de wkeely el 19 sept. 2021
Thank you for staying with us and for your review. We hope to see you in the future, should your travels bring you back our way. Have a wonderful day.

8/10 Bueno

Cliente verificado

Viajó con su familia, Viajó con mascotas
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Fine place to stay. Limited kitchen amenities but overall it worked out well.
Se hospedó 6 noches en julio de 2021
Respuesta de wkeely el 26 jul. 2021
Thank you for staying with us. I am pleased to see you were happy with your stay. We hope to serve you again. Have a great day.

10/10 Excelente

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, estado de la propiedad e instalaciones
Nice big room with a couch and chairs,, full kitchen! Great hot breakfast was free! Thanks Homewood!!
Se hospedó 3 noches en junio de 2021
Respuesta de wkeely el 16 jun. 2021
Thank you for staying with us and the wonderful review. We look forward to serving you again.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2021
Respuesta de wkeely el 26 abr. 2021
Thank you for staying with us and for the 5 star review. We hope to serve you again the next time you are in the area. Have a great day.

10/10 Excelente

Cliente verificado

Viajó por negocios, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very nice check in lady. Very nice rooms lots of stuff around it. Will be back!
Se hospedó 1 noche en marzo de 2021
Respuesta de wkeely el 22 mar. 2021
Thank you so much for staying with us. I am pleased to se that you were happy with your stay. We hope to serve you again soon.

8/10 Bueno

Cliente verificado

Se hospedó 1 noche en marzo de 2021
Respuesta de wkeely el 27 mar. 2021
Thank you for staying with us and for the 4 star review. I am pleased to see that you were happy with your stay. We look forward to serving you again. Have a great day.