Dear Arturo, Thank you for your patronage. I was terribly sorry to hear of the elevator issues you experienced while staying with us; please forgive us. I appreciate you sharing your experience, as it allows us to monitor and improve future stays. For this reason, I would like to welcome you back so you can experience the high-quality accommodations and service you have come to expect from us. Sincerely, Jamie Walker, GM

Dear Juan Jaime, Our goal is to offer a bright, fresh, and comfortable hotel, so I sincerely regret we let you down in these areas. We are grateful for your patronage and your time spent sharing this feedback. We do review it as a team to foster improvements. For this reason, we hope that you might consider a return visit. We'd love another opportunity to show you that comfort is our top priority. Sincerely, Jamie Walker, GM

Dear victor, I'm sorry to hear that noise pollution interrupted the comfort of your stay. Your comfort is our highest priority, and I regret that we left you less than completely satisfied. Your feedback is welcomed as it allows us to monitor the guest experience. Thank you for taking the time to share your review. Sincerely, Jamie Walker, GM

Dear Mauricio, Thank you for taking the time to share your feedback and for being our valued Guest. Normally our staff does a terrific job of responding to our guest's needs; in your case, that did not happen. We value your comments and will use them to ensure we are more consistent in our service levels. It would be our pleasure to have you back and leave you with a more favorable impression. Thank you for staying with us. Sincerely, Jamie Walker General Manager

Juana, thank you for taking the time to leave us a rating based on your most recent stay with us. I am proud that you enjoyed your stay. Thank you for staying with us and we look forward to having you back again soon!

Dear Jorge, While your stay wasn't perfect it is a testament to the staff here that it was still worthy of a five-star rating. Thank you for being our guest and sharing this great review. We hope to be your first choice for lodging in the area from now on. Sincerely, Jamie Walker General Manager

Dear Carlos A, Thank you so much for choosing Tru by Hilton. It is lovely to hear that you had a great stay and found our hotel to be an exceptional option for your travels. We appreciate your business and hope you find a reason to visit us again soon! Sincerely, Jamie Walker General Manager

Dear Roberto Gonzalez,Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments and humbly request a return visit.Best,Jamie WalkerGeneral Manager

Griselda, thank you for taking the time to leave us a review based on your most recent stay with us. I am proud that you thoroughly enjoyed your stay. Thank you for staying with us and we look forward to having you back again soon!

juan, thank you for taking the time to complete a review based on your most recent stay with us. Please accept my apologies for any miscommunication about the valet service. I am proud that you did not let this deter you away from enjoying your stay with us. Thank for staying with us.

JOSE J, thank you for your rating based on your most recent stay with us. I am saddened that we did not meet your expectations. I apologize for any inconvenience and hope you give us another opportunity to serve you better.

Alejandro, thank you for taking the time to leave us a review based on your most recent stay with us. I am proud that you thoroughly enjoyed your stay. Thank you for staying with us and we look forward to having you back again soon!

Pedro, thank you for taking the time to leave a rating based on your most recent stay with us. Your rating lets us know that you thoroughly enjoyed your stay, and we hope to have you back again soon! Thanks for staying with us!

Gabriel, We are proud that you enjoyed your stay and want to say thank you for staying with us!

Mario, Thank you for your rating based on your most recent stay with us. I am saddened that we did not meet your expectations. Should your travels bring you back to the Dallas area, we hope you would give us another opportunity to serve you. Thanks for staying with us.

Miguel, Gracias por tomarse el tiempo para completar una revisión basada en su estadía más reciente con nosotros. Acepte mis más sinceras disculpas por los problemas que experimentó con los niveles de ruido y las tarifas de estacionamiento. Los niveles de ruido son muy difíciles de abordar ya que nuestro hotel está ubicado en la vía de servicio de una autopista importante. Gracias por hospedarse con nosotros y esperamos tener otra oportunidad de servirle nuevamente.

Andrea, Gracias por tomarse el tiempo para completar una revisión basada en su estadía más reciente con nosotros. Acepte mis más sinceras disculpas por los problemas de limpieza que experimentó. Tenga en cuenta que sus comentarios y problemas se abordaron con los equipos correctos. Gracias por hospedarse con nosotros y esperamos tener otra oportunidad de servirle nuevamente.

Francisco, We are proud that you enjoyed your stay and want to say thank you for staying with us!

We are proud that you enjoyed your stay and want to say thank you for staying with us! We are proud that you enjoyed your stay and want to say thank you for staying with us!

Gracias por tomarse el tiempo para compartir su experiencia, Debsie. Espero que nos brinde otra oportunidad de superar sus expectativas.

Dear Mary, While it wasn't without some flaws, I am glad to hear that your stay was pleasant. Thank you so much for taking the time to share these kind words with us and other potential travelers. We hope that you will consider a return trip for a flawless experience next time. Best, Jamie Walker, GM

Dear Gilberto, I'm very sorry that you did not enjoy your stay. We strive to provide a pleasant experience, so I regret we let you down. We appreciate your feedback and hope to better serve you on a return visit. Sincerely, Jamie Walker, GM

Dear Glenn, Our staff makes sincere hospitality their priority; I’m glad you enjoyed our friendly associates and amenities. Thank you for your time in reviewing your stay, and we hope to host you again soon. Best, Jamie Walker, GM

Dear Samuel, Thanks for your time in reviewing your experience. It’s encouraging to know you enjoyed our amenities and view. Your recommendation is appreciated; our associates work hard to provide a pleasant stay. We hope to host you again on a return visit. Best, Jamie Walker, GM

Dear Luigi, Our associates understand and believe that our valued guests deserve an exceptional stay, and we will continue to push daily to find new ways to WOW our guests. I will be sure to share your very nice comments with our team; they work hard to ensure guests have a pleasant stay. I appreciate you taking the time to write a review, and we look forward to seeing you again on a return visit. Best, Jamie Walker, GM

Dear Mason, It’s important to our entire team that all our visitors feel comfortable, so I’m very sorry that you did not enjoy your stay. We hope to serve you better should your travels bring you back to the area. Thank you for staying with us. Sincerely, Jamie Walker, GM

Dear Cindy, We assess all reviews to ensure we provide the highest quality of service, and we apologize for falling short during your stay. We hope to welcome you again for a WOW experience. Thank you for staying with us. Sincerely, Jamie Walker, GM

Dear Tameiah, While it wasn't without some flaws, I am glad to hear that your stay was pleasant. Thank you so much for taking the time to share these words with other potential travelers and us. We hope you will consider a return trip for a flawless experience next time. Best, Jamie Walker, GM

Dear Terry, Your feedback assists us in our mission to continuously improve our offerings and guest satisfaction, so we thank you for your time in reviewing our hotel. I’m happy to hear that you found our location convenient. Thank you for your feedback regarding the rooftop bar; I have taken note. On behalf of our entire team, I thank you for choosing Tru. Please visit us again soon. Best, Jamie Walker, GM

Dear Noelle, While I am glad you enjoyed our clean rooms and amenities, I sincerely apologize for falling short of not only meeting your expectations but ours as well. Rest assured, the feedback provided has been reviewed by our team to ensure we consistently deliver upon guest expectations. I would love the opportunity to regain your confidence and demonstrate our commitment to customer service, so we hope you will consider a return visit. Thank you for staying with us. Best, Jamie Walker, GM

Dear Benny, Thanks for letting us know you enjoyed your visit. We appreciate your patronage! Best, Jamie Walker, GM

Dear Kevin,Thank you for writing. Your feedback is important to us, as guest satisfaction is our highest priority. I'm sorry to hear about the elevator issues you experienced during your stay. I appreciate you bringing these issues to our attention, and I apologize for the frustration they caused. It is feedback like yours that allows us to impact future stays. Thank you for choosing us. Sincerely, Jamie Walker, GM

Dear Jennifer, Thank you for sharing your kind review with other travelers and us. I'm glad you enjoyed our rooftop bar views and friendly service. It's encouraging to hear that our hard work affects the guest experience. Please revisit us upon your return to the area. Best, Jamie Walker, GM

Dear Pierre-André, What a great star rating! We are thrilled anytime a guest reports that nothing about their stay could have been better. We appreciate your business and the fact you took the time to share this. Please come again soon. Best, Jamie Walker, GM

Dear Stephen, I'm sorry to hear that we didn't exceed your expectations during your stay, even though you seemed to enjoy some things. I understand that your experience fell short of what you hoped for, and I want you to know that your feedback is important to us. We take your comments seriously and will use them to focus on the areas that need improvement. Please consider giving us another chance to provide a more satisfying experience. Sincerely, Jamie Walker, GM

Dear Isis Johanna, We are thrilled to have met your expectations and can't thank you enough for staying with us. The compliments of your review are always welcome, but the best compliment would be a return stay. We look forward to seeing you again! Best, Jamie Walker, GM

Dear Margaret, What a splendid review! Thank you so much for staying with us and for acknowledging the fantastic location of Tru by Hilton Dallas. We appreciate you taking the time to share your top-notch experience here, and we hope to see you again soon. Best, Jamie Walker, GM