I waited over an hour for the shuttle. I had to pay in Uber. I called twice to request it, but because of the staff with Indian accent, I couldn't understand much of what he was saying. His name is supposedly Anthony, he hung up on me twice. The third time, I spent over 5 minutes calling, and he didn't answer. He was super pedantic and arrogant. The shuttle arrived once, filled the vehicle, and didn't return for all of us who were waiting. When I got to the hotel in Uber the ceiling panels were loose in the hallway. There were cockroaches in the room. There were three pillows, two without covers. My reservation indicated breakfast was included, but there was only coffee, water, and a packet of oatmeal. It was horrible.