Todas las opiniones que se muestran provienen de experiencias de huéspedes reales. Solo las personas que han reservado una estadía con nosotros pueden enviar su opinión. Verificamos las opiniones con base en nuestras pautas y las publicamos todas, tanto positivas como negativas.Más informaciónSe abre en una nueva ventana
Evaluación: 10 - Excelente. 659 de 1006 opiniones" "
10 - Excelente
659
Evaluación: 8 - Bueno. 203 de 1006 opiniones" "
8 - Bueno
203
Evaluación: 6 - Aceptable. 62 de 1006 opiniones" "
6 - Aceptable
62
Evaluación: 4 - Mediocre. 34 de 1006 opiniones" "
4 - Mediocre
34
Evaluación: 2 - Terrible. 48 de 1006 opiniones" "
2 - Terrible
48
9,2/10
Limpieza
9,0/10
Personal y atención
8,6/10
Servicios
9,2/10
Estado de la propiedad e instalaciones
8,8/10
Cuidado del medio ambiente
Opiniones
10/10 Excelente
Ahitana
Viajó con su pareja
11 mar. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Muy bueno
Ahitana
Se hospedó 1 noche en marzo de 2024
Respuesta de GM el 25 mar. 2024
Thank you
10/10 Excelente
Ahitana
Viajó con su pareja
25 feb. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Está muy bonita
Ahitana
Se hospedó 1 noche en febrero de 2024
Respuesta de Daniel G. el 3 abr. 2024
Thank you for your kind words regarding your most recent stay! We are happy to hear that you enjoyed your stay with us! We look forward to seeing you again!
10/10 Excelente
Rosalina
29 dic. 2023
Rosalina
Se hospedó 1 noche en diciembre de 2023
2/10 Terrible
María Alejandra
Viajó con su pareja
13 abr. 2023
No le gustó: Limpieza, personal y atención, servicios
El día martes no hicieron el cuarto, lo dejamos desde 9.30am y regresamos a las 4pm. Reclamamos y nos comentaron q las personas de limpieza ya no estaban a las 5 pm
Hicimos la reclamación en el hotel
María Alejandra
Se hospedó 2 noches en abril de 2023
Respuesta de Mark Martinez - General Manager el 21 abr. 2023
Thank you so much for your feedback!!
6/10 Aceptable
mauricio lopez
26 nov. 2021
mauricio lopez
Se hospedó 4 noches en noviembre de 2021
Respuesta de FJ el 14 oct. 2022
Thank you for your valued feedback.
10/10 Excelente
Jaime
13 nov. 2021
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Jaime
Se hospedó 4 noches en noviembre de 2021
Respuesta de Sandra Scanlan-Operations Manager el 20 nov. 2021
Thanks for the 10/10!
10/10 Excelente
Jose
6 nov. 2021
Jose
Se hospedó 1 noche en octubre de 2021
Respuesta de Sandra Scanlan-Operations Manager el 9 nov. 2021
Thank you so much!
4/10 Mediocre
Edvard Villavicencio
Viajó por negocios, Viajó con su familia
19 oct. 2021
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
No me gusto nada. No hicieron diario la limpieza de los 10 días solo limpiaron 1 vez. Los fines de semana cobraban el desayuno y no eran tan amables atendiendo .
Edvard Villavicencio
Se hospedó 10 noches en octubre de 2021
Respuesta de Sandra Scanlan-Operations Manager el 9 nov. 2021
We are sorry you were not happy with your stay.
10/10 Excelente
Daniel
Viajó con su pareja, Viajó con su familia y niños pequeños, Viajó por negocios, Viajó con su familia, Viajó con mascotas, Viajó en grupo
1 oct. 2021
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Gpi
Daniel
Se hospedó 2 noches en septiembre de 2021
Respuesta de Sandra Scanlan-Operations Manager el 5 oct. 2021
Thanks for the 5/5 Review!
10/10 Excelente
Javier Alejandro
Viajó con su familia
14 sept. 2021
Le gustó: Estado de la propiedad e instalaciones, comodidad de la habitación
Mala Experiencia
Un poco decepcionado por la falta de personal y esto conllevo a que no tuvieran limpieza en las habitaciones, si por mas que lo solicitamos
Javier Alejandro
Se hospedó 2 noches en septiembre de 2021
Respuesta de Sandra Scanlan-Operations Manager el 15 sept. 2021
We are sorry the frustration of not having daily housekeeping service. We hope to be able to change that in the near future.
4/10 Mediocre
Cliente verificado
Viajó con su familia
12 jul. 2021
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
No le gustó: Limpieza
La habitación que nos asignaron no estaba completamente limpia: en el area de la tina habían los contenedores de productos de higiene usados en el area de la ducha y dentro del microondas encontramos ropa masculina interior usada. De esta situación nos dimos cuenta a la mañana siguiente de nuestra llegada y la reporte al Lobby (amable la recepcionista)
Cliente verificado
Se hospedó 2 noches en julio de 2021
10/10 Excelente
Cliente verificado
Viajó con su familia
14 jun. 2021
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Hotel limpio y excelente servicio del staff.
Cliente verificado
Se hospedó 2 noches en junio de 2021
Respuesta de General Manager el 15 jun. 2021
Thank you for posting such kind comments about our hotel, especially about our staff. We make every effort to provide service that is above and beyond your expectations, so we are pleased to see you loved your stay. We look forward to sharing your comments with our team. Thank you for choosing the Holiday Inn Plano - The Colony. We hope to welcome you again soon!
Sincerely,
Robert McGuire,
General Manager
10/10 Excelente
RAUL
Viajó por negocios
28 may. 2021
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
RAUL
Se hospedó 2 noches en mayo de 2021
Respuesta de General Manager el 29 may. 2021
Thank you for rating your stay at Holiday Inn Plano - The Colony. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.
Sincerely,
Robert McGuire
General Manager
10/10 Excelente
Cliente verificado
15 may. 2021
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Cuarto muy limpio y la cama muy cómoda
Cliente verificado
Se hospedó 4 noches en mayo de 2021
Respuesta de General Manager el 16 may. 2021
Thank you for being our guest at Holiday Inn Plano - The Colony. We are delighted to know you had a great stay and that you enjoyed our spotless accommodations and slept well on our comfortable beds. It was a pleasure hosting you, and we look forward to seeing you again soon.
Sincerely,
Robert McGuire
General Manager
10/10 Excelente
Cliente verificado
Viajó con su pareja
9 may. 2021
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Excelente lugar, ubicación y todo muy bien
Ahora por el covid no limpian los cuartos pero el personal de limpieza anda sin mascarilla...
Cliente verificado
Se hospedó 3 noches en mayo de 2021
Respuesta de General Manager el 10 may. 2021
Thank you for the wonderful feedback about your stay at Holiday Inn Plano - The Colony. We are glad to know you had a nice time with us and that you enjoyed our ideal location. Please know, we strive to clearly communicate all information related to mask requirements as we genuinely care about our guests and our employees' safety. We appreciate you bringing these concerns to our attention. Thank you for being our guest, and we look forward to seeing you again soon.
Sincerely,
Robert McGuire
General Manager
10/10 Excelente
Cliente verificado
5 may. 2021
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Cliente verificado
Se hospedó 3 noches en mayo de 2021
Respuesta de General Manager el 16 may. 2021
Thank you for rating your stay at Holiday Inn Plano - The Colony. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.
Sincerely,
Robert McGuire
General Manager
8/10 Bueno
IRMA R
Viajó con su familia
28 abr. 2021
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
IRMA R
Se hospedó 3 noches en abril de 2021
Respuesta de General Manager el 29 abr. 2021
Irma, thank you for staying with us and for your gracious rating. On behalf of all of us at Holiday Inn Plano - The Colony, we would like to invite you for another outstanding visit.
Sincerely,
Robert McGuire
General Manager
2/10 Terrible
Cliente verificado
9 abr. 2021
No le gustó: Estado de la propiedad e instalaciones
Cliente verificado
Se hospedó 1 noche en abril de 2021
Respuesta de General Manager el 20 abr. 2021
Please accept our apologies for not living up to your expectations during your visit. We want every guest who stays with us to have an exceptional experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future.
Sincerely,
Robert McGuire
General Manager
10/10 Excelente
Cliente verificado
Viajó con su pareja, Viajó por negocios
7 abr. 2021
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Todo en orden, buena opción
Cliente verificado
Se hospedó 1 noche en abril de 2021
Respuesta de General Manager el 9 abr. 2021
It is wonderful to know you enjoyed everything about your time at Holiday Inn Plano - The Colony and that we exceeded your expectations. We strive to provide everything needed for the perfect stay. We truly appreciate your kind review, and we hope to see you again soon.
Sincerely,
Robert McGuire
General Manager
10/10 Excelente
Cliente verificado
23 jul. 2020
Cliente verificado
Se hospedó 3 noches en julio de 2020
Respuesta de General Manager el 24 jul. 2020
We are delighted you had an outstanding stay at Holiday Inn Plano - The Colony and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon.
Sincerely,
Robert McGuire,
General Manager
10/10 Excelente
Cliente verificado
29 feb. 2020
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Cliente verificado
Se hospedó 1 noche en febrero de 2020
Respuesta de General Manager el 1 mar. 2020
We are pleased your stay was a fantastic one, and we want to thank you for your excellent rating. All of us at Holiday Inn Plano - The Colony look forward to your next visit.
Sincerely,
Robert McGuire,
General Manager
10/10 Excelente
Cliente verificado
Viajó con su familia
4 feb. 2020
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
El hotel está muy bien ubicado, es pequeño, el ambiente es muy familiar. Siempre hay café a la entrada. La atención es buena. El desayuno es rico. Duraron dos días sin arreglar la habitación; el primero de ellos porque olvidamos retirar la tarjeta de volver luego, pero el segundo no hay explicación.
Cliente verificado
Se hospedó 4 noches en enero de 2020
Respuesta de General Manager el 5 feb. 2020
Thank you for your recent stay at Holiday Inn Plano - The Colony and for posting such a generous review of our hotel. We are glad you loved our location and that you also enjoyed the ambiance. Thank you also for mentioning the breakfast we offer and for letting us know you enjoyed it. We have also shared your concerns regarding the upkeep of your room with our housekeeping team so they can be more diligent. We value your feedback and look forward to welcoming you again
Sincerely,
Robert McGuire,
General Manager
8/10 Bueno
Cliente verificado
25 nov. 2019
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
El estacionamiento muy chico tuve que estacionar muy lejos
Cliente verificado
Se hospedó 2 noches en noviembre de 2019
Respuesta de General Manager el 26 nov. 2019
Thank you for being our guest at Holiday Inn Plano - The Colony. We are pleased to learn we met most of your expectations and that you had a pleasant stay with us. However, we are sorry you were disappointed with the availability of parking. On your next visit to our hotel, please advise our front desk staff so that we can help you with this situation. We value your business and would love the opportunity to welcome you back.
Sincerely,
Robert McGuire,
General Manager
10/10 Excelente
RAUL
Viajó por negocios
14 oct. 2019
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
RAUL
Se hospedó 1 noche en octubre de 2019
Respuesta de General Manager el 15 oct. 2019
Raul, we are delighted you had an outstanding stay at Holiday Inn Plano - The Colony and that you loved all aspects of our hotel. Thank you for the perfect rating, and we look forward to hosting you again soon.
Sincerely,
Robert McGuire,
General Manager
10/10 Excelente
Esther
12 ago. 2019
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Esther
Se hospedó 1 noche en agosto de 2019
Respuesta de General Manager el 12 ago. 2019
Esther, we are delighted you had an outstanding stay at Holiday Inn Plano - The Colony and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon.
Sincerely,
Robert McGuire,
General Manager
10/10 Excelente
Cliente verificado
Viajó con su familia
14 abr. 2019
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We arrived late and the staff at the reception were more than happy to block our room when we called them. The hotel is spacious and modern. My expectations from a hotel in the US is not so great but this one surpassed all my expectations.
Cliente verificado
Se hospedó 1 noche en abril de 2019
Respuesta de General Manager el 15 abr. 2019
Thank you for your wonderful review of Holiday Inn Plano - The Colony. We are thrilled to know we met all your expectations and you had a great stay. We look forward to hosting you again in the near future.
Sincerely,
Tracy Wiley,
General Manager
10/10 Excelente
Rodolfo Alvarez
24 mar. 2019
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Rodolfo Alvarez
Se hospedó 1 noche en marzo de 2019
Respuesta de General Manager el 24 mar. 2019
Rodolfo, thank you for rating your stay at Holiday Inn Plano - The Colony. Nothing is more important than your satisfaction, we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.
Sincerely,
Tracy Wiley,
General Manager
10/10 Excelente
Cliente verificado
Viajó por negocios
25 feb. 2019
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Limpieza y servicio del personal el lugar muy bonito y los espacios en la habitación súper bien
Cliente verificado
Se hospedó 1 noche en febrero de 2019
Respuesta de General Manager el 25 feb. 2019
Thank you for your wonderful review of Holiday Inn Plano - The Colony. We are glad to know you liked our well-kept property and that our courteous associates added value to your stay. We hope to be your hotel of choice whenever you return to the area.
Sincerely,
Tracy Wiley
General Manager
4/10 Mediocre
Andrés, Monterrey, Mexico
30 dic. 2018
Le gustó: Estado de la propiedad e instalaciones, comodidad de la habitación
No le gustó: Limpieza
Lo que no nos gustó del hotel fue la limpieza a la habitación, un día solo tendieron la cama, otro día no hicieron la limpieza, además que nos pidieron un pago en garantía por $50 usd con tiempo de devolución de 3 a 15 días.
Andrés
Se hospedó 3 noches en diciembre de 2018
Respuesta de Tracy Wiley General Manager el 31 dic. 2018
Dear Andres,
Thank you for choosing to stay with us. We appreciate your feedback, and we want to apologize for not meeting your expectations with regard to our housekeeping and deposit requirements. We hope you will consider a return visit so we can provide you with the hospitality you deserve. Thank you again for being our guest.
Sincerely,
Tracy Wiley
General Manager
10/10 Excelente
Michael
27 may. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The front desk staff were very friendly and helpful. The room was clean, AC was cold, and bed was comfortable.
Michael
Se hospedó 1 noche en mayo de 2024
8/10 Bueno
Xavier
24 may. 2024
Xavier
Se hospedó 3 noches en mayo de 2024
8/10 Bueno
Elizabeth
23 may. 2024
Elizabeth
Se hospedó 2 noches en mayo de 2024
2/10 Terrible
JAMIE
20 may. 2024
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Terrible customer service! The manager Jay, was really rude and didn’t apologize! He needs to be trained better!
JAMIE
Se hospedó 4 noches en mayo de 2024
Respuesta de Jay S. el 21 may. 2024
Thank you for sharing your feedback. I sincerely apologize for any inconvenience caused during your recent visit. Your patience and understanding amidst the unique circumstances are greatly appreciated. Rest assured, we are taking immediate steps to address the issues you encountered to ensure a smoother experience for our valued guests in the future.We value your feedback and hope to have the opportunity to serve you better in the future.
10/10 Excelente
Jason
Viajó con su familia
18 may. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice place to stay. The receptionist was awesome. Very kind and helpful.
Jason
Se hospedó 1 noche en mayo de 2024
Respuesta de Jay Summers el 21 may. 2024
Thank you for your fantastic review! We're thrilled to hear that you enjoyed your stay with us and found our receptionist to be awesome, kind, and helpful. Providing exceptional service is our priority, and we're delighted that we could make your experience a positive one. We appreciate your kind words and look forward to welcoming you back for another pleasant stay in the future!
8/10 Bueno
Nicole
17 may. 2024
Lots of updates needed to the outside furniture and
Nicole
Se hospedó 4 noches en mayo de 2024
Respuesta de Jay S el 21 may. 2024
Thank you for taking the time to provide your feedback. We value your input regarding the outside furniture, and we'll make sure to address the updates needed promptly. Your comfort and satisfaction are important to us, and we're committed to improving your experience. If you have any additional suggestions or concerns, please don't hesitate to reach out. We look forward to the opportunity to welcome you back and exceed your expectations.
10/10 Excelente
Rakesh
13 may. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Loved everything about this property. When I arrived I was surprised that this hotel was located in a very good location with ample parking. Also found that the hotel looked new or recently upgraded because everything in the hotel and room was clean and well maintained .
There is Extended stays right next to it .
Highly recommend it to friends and families .
Rakesh
Se hospedó 1 noche en marzo de 2024
Respuesta de Jay S. el 15 may. 2024
Thank you so much for your glowing review! We're thrilled to hear that you loved everything about your stay with us. It's fantastic to know that our convenient location and ample parking met your needs perfectly. We take pride in maintaining a clean and well-maintained environment for our guests, and we're delighted that you noticed. We appreciate your recommendation and can't wait to welcome you, your friends, and your family back to our hotel in the future!
10/10 Excelente
Rajath
13 may. 2024
Excellent
Rajath
Se hospedó 1 noche en mayo de 2024
Respuesta de Jay S. el 15 may. 2024
Thank you so much for taking the time to rate your stay with us! We're thrilled to see that you had a wonderful experience at our hotel. Your perfect score means a lot to us, and we're delighted that we could meet your expectations. If you ever find yourself back in town, we'd love to welcome you again for another fantastic stay!
10/10 Excelente
Cynthia
6 may. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Cynthia
Se hospedó 3 noches en mayo de 2024
Respuesta de Jay S. el 15 may. 2024
Thank you for your perfect rating! We're delighted to hear that you had a fantastic experience during your stay. Your satisfaction is what drives us, and we're thrilled that we could meet your expectations. If you have any comments or suggestions for how we can continue to improve, please feel free to share. We look forward to welcoming you back for another excellent stay in the future!
10/10 Excelente
David
30 abr. 2024
David
Se hospedó 1 noche en abril de 2024
Respuesta de Jay Summers el 21 may. 2024
We appreciate you taking the time to rate your experience with us! Your 5/5 rating means a lot to us, and we're thrilled to hear that you had a great time. If you ever have any suggestions or requests to make your next visit even better, please don't hesitate to reach out. We can't wait to have you back again soon!
6/10 Aceptable
Jocelyn, McKinney
Viajó con su pareja
28 abr. 2024
Le gustó: Limpieza, personal y atención
No le gustó: Servicios
It was super outdated but clean. The hotel room only had one ceiling light and the rest were lamps. Theres no complimentary tooth brushes. We accidentally dropped a toothbrush on the floor and they told us there was no complimentary ones but we could purchase one for $4.
In regards to staff, the guy who worked there was super nice.
Jocelyn
Se hospedó 1 noche en abril de 2024
Respuesta de Jay Summers el 15 may. 2024
Thank you for taking the time to share your feedback with us. We're glad to hear that you found our hotel clean, and we apologize for any inconvenience caused by the outdated decor and limited lighting in your room. Your comments regarding the availability of complimentary toothbrushes have been noted, and we'll review our policies to see how we can better accommodate our guests' needs in the future. We're pleased to hear that you had a positive interaction with our staff member, and we'll be sure to pass along your kind words. Your satisfaction is important to us, and we appreciate your input as we strive to improve our services. If there's anything else we can do to make your next stay more comfortable, please don't hesitate to let us know. We hope to have the opportunity to welcome you back in the future.
10/10 Excelente
Caleb
Viajó con su familia y niños pequeños
26 abr. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Friendly staff, and clean rooms. Only down side is just an outdoor pool. Cheaper room rates given, breakfast not included in price, which is fine for us with kids because they usually like something from the kolachie factories.
Caleb
Se hospedó 1 noche en marzo de 2024
Respuesta de Jay Summers el 15 may. 2024
Thank you for sharing your feedback with us! We're thrilled to hear that you found our staff to be friendly and our rooms clean during your stay. While we understand your preference for an indoor pool and inclusive breakfast, we're glad to hear that our affordable rates and proximity to the Kolache Factory made up for these differences. Your satisfaction is important to us, and we appreciate your understanding. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back soon!
6/10 Aceptable
Derrick
26 abr. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Derrick
Se hospedó 1 noche en abril de 2024
Respuesta de Jay Summers el 15 may. 2024
Thank you for taking the time to rate your experience with us. We're sorry to see that your stay did not meet your expectations. Your feedback is important to us, and we would greatly appreciate any additional details you could provide to help us understand how we can improve. Our goal is to ensure that all our guests have a comfortable and enjoyable stay, and we would welcome the opportunity to address any concerns you may have had during your visit. Please feel free to reach out to us directly with any further feedback you'd like to share. We hope to have the chance to better serve you in the future.
10/10 Excelente
Elliette
Viajó con su pareja
24 abr. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
clean, staff is friendly, easy check in and out.
Elliette
Se hospedó 1 noche en abril de 2024
Respuesta de Jay Summers el 24 abr. 2024
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Clarion Hotel The Colony - Plano West and the services we provide for our valued Choice Privileges members. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town. Kind regards,Jay SummersGeneral ManagerClarion Hotel The Colony - Plano West
8/10 Bueno
Brian
Viajó con su familia
22 abr. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Staff is excellent, room was clean and comfortable but the breakfast buffet needs to be upgraded.
Brian
Se hospedó 2 noches en abril de 2024
Respuesta de Jay Summers el 24 abr. 2024
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Clarion Hotel The Colony - Plano West and the services we provide for our valued Choice Privileges members. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town. Kind regards,Jay SummersGeneral ManagerClarion Hotel The Colony - Plano West
4/10 Mediocre
Gladyz
Viajó con su pareja
21 abr. 2024
Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones
Stayed 2 nights, flew in from Seattle, the room was decent but unfortunately there were roaches in room 328. Kind of disappointed that breakfast wasn’t included given that the room prices were up there as well.
Gladyz
Se hospedó 2 noches en abril de 2024
Respuesta de Jay Summers el 24 abr. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Hotel The Colony - Plano West. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to me at GM@TheColonyHospitality.com We hope for an opportunity to properly host you in the future. Sincerely, Jay SummersGeneral ManagerClarion Hotel The Colony - Plano West
10/10 Excelente
Rodney
Viajó con su pareja
20 abr. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice place with a great staff.
Rodney
Se hospedó 1 noche en abril de 2024
Respuesta de Jay Summers el 24 abr. 2024
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Clarion Hotel The Colony - Plano West and the services we provide for our valued Choice Privileges members. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town. Kind regards,Jay SummersGeneral ManagerClarion Hotel The Colony - Plano West
2/10 Terrible
Karthikeyan
19 abr. 2024
Karthikeyan
Se hospedó 1 noche en abril de 2024
Respuesta de Jay Summers el 15 may. 2024
We're sorry to see that your experience did not meet your expectations. Your feedback is important to us, and we would appreciate any additional details you could provide to help us understand where we fell short. Our goal is to ensure that all our guests have a comfortable and enjoyable stay, and we would welcome the opportunity to address any concerns you may have had during your visit. Please feel free to reach out to us directly with any further feedback you'd like to share. We value your input and hope to have the chance to better serve you in the future.
10/10 Excelente
Vanesa
18 abr. 2024
Vanesa
Se hospedó 2 noches en abril de 2024
Respuesta de Jay S. el 15 may. 2024
We truly appreciate you taking the time to rate your experience with us and for awarding us a perfect score. Your satisfaction is our utmost priority, and we're thrilled that we were able to meet your expectations during your stay. Should you have any feedback or suggestions for how we can further enhance your future visits, please feel free to share. We hope to have the pleasure of hosting you again soon for another wonderful stay!
10/10 Excelente
Bobbie
18 abr. 2024
Le gustó: Servicios
Spacious clean room the space of the dresser draws everything about the room was great
Bobbie
Se hospedó 1 noche en marzo de 2024
Respuesta de Jay Summers el 24 abr. 2024
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Clarion Hotel The Colony - Plano West and the services we provide for our valued Choice Privileges members. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town. Kind regards,Jay SummersGeneral ManagerClarion Hotel The Colony - Plano West
10/10 Excelente
Savana
15 abr. 2024
Savana
Se hospedó 3 noches en abril de 2024
Respuesta de Jay S. el 15 may. 2024
We're grateful for your perfect rating! Knowing that you had a wonderful experience during your stay brings us joy. If there's anything specific you enjoyed or if you have any feedback to share, please don't hesitate to let us know. We're here to ensure that every visit meets and exceeds your expectations. We can't wait to have you back for another great stay soon!