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Opiniones sobre Candlewood Suites Market Center, an IHG Hotel

2.5 out of 5
Candlewood Suites Market Center, an IHG Hotel
7930 N Stemmons Fwy, Dallas, TX

Opiniones

8,4

Muy bueno

Evaluación: 10 - Excelente. 325 de 667 opiniones" "
Evaluación: 8 - Bueno. 188 de 667 opiniones" "
Evaluación: 6 - Aceptable. 84 de 667 opiniones" "
Evaluación: 4 - Mediocre. 47 de 667 opiniones" "
Evaluación: 2 - Terrible. 23 de 667 opiniones" "

8,6/10

Limpieza

8,8/10

Personal y atención

8,0/10

Servicios

8,2/10

Estado de la propiedad e instalaciones

8,0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Sara

Viajó con su familia y niños pequeños
❤️
Se hospedó 2 noches en mayo de 2024

10/10 Excelente

M de lourdes cantu

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 4 noches en diciembre de 2023
Respuesta de David el 22 ene. 2024
Dear M de Lourdes,Thank toy so much for the 5 star rating. I am so glad you had a great experience with us at Candlewood Suites - Dallas Market Center. We look forward to seeing you again when you are in the Dallas area. DavidGeneral Manager

8/10 Bueno

Shirley

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, personal y atención
Es un poco viejo todo para mi gusto
Se hospedó 1 noche en mayo de 2023
Respuesta de David el 5 jun. 2023
Estimado cliente,Muchas gracias por tu revisión. Agradezco sus comentarios. ¡Regresa y visítanos mientras continuamos actualizando la propiedad!David

6/10 Aceptable

Ann

Le gustó: Limpieza, personal y atención
No le gustó: Servicios
Como si tuvieras la autovía dentro del dormitorio
Se hospedó 1 noche en marzo de 2022
Respuesta de David el 13 abr. 2022
Gracias por su reciente reseña. Me disculpo por el ruido de la autopista en su habitación. Me complace decirle que estamos sustituyendo las ventanas de la parte delantera del hotel, lo que reducirá sustancialmente el ruido. Gracias de nuevo por alojarse con nosotros. Esperamos verle de nuevo cuando esté en la zona de Dallas. David Director General

10/10 Excelente

Venancio

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Recommend 100%
I love the place everything clean and comfortable and good location
Se hospedó 2 noches en noviembre de 2019
Respuesta de Edith Duarte Assistant General Manager el 13 dic. 2019
Thank you so much for choosing Candlewood. We hope to see you again and have happy holidays.

8/10 Bueno

Cliente verificado

Le gustó: Personal y atención, comodidad de la habitación
No le gustó: Limpieza
el cuerto del hotel estaba sucio
no estubo bueno la habitacion

8/10 Bueno

Barbara

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Water should be provided for all guests and not at a cost. Everything else was great.
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Gay

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Conveniently located to the airport
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Scott

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
What a great hotel! Imagine my delight when I walked into the laundry room and discovered the washers and dryers were free!! The room was very comfortable and the staff was fantastic, particularly Dave at the front desk.
Se hospedó 2 noches en abril de 2024
Respuesta de Kynn el 25 abr. 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Kynn RobinsonAssistant General Manager

10/10 Excelente

Sonya

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very clean and friendly
Se hospedó 1 noche en abril de 2024
Respuesta de Kynn el 25 abr. 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Kynn RobinsonAssistant General Manager

8/10 Bueno

Shannon

Viajó en grupo
Le gustó: Limpieza, personal y atención
Staff was friendly and helpful.
Se hospedó 2 noches en abril de 2024
Respuesta de Kynn el 10 abr. 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Kynn RobinsonAssistant General Manager

10/10 Excelente

JESSICA

Se hospedó 1 noche en marzo de 2024
Respuesta de Kynn el 25 abr. 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Kynn RobinsonAssistant General Manager

4/10 Mediocre

Ashley, Bartlett

Viajó con su familia y niños pequeños
Le gustó: Personal y atención
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
The stay was okay, they did allow us to check in early, that was a plus. The tv was cracked, and the shower did not work. We had to repack and move to another room. We did not know it was pet friendly, that wasn’t the issue. The problem was a fur baby pooped in front of our door and no one cared to pick it up. Again the staff was nice but we will not stay at this facility again.
Se hospedó 2 noches en marzo de 2024
Respuesta de Kynn el 10 abr. 2024
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,Kynn RobinsonAssistant General Manager

10/10 Excelente

SAURABH

Se hospedó 1 noche en marzo de 2024
Respuesta de Kynn el 10 abr. 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Kynn RobinsonAssistant General Manager

10/10 Excelente

Susan

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Nothing unique, good or bad
Se hospedó 1 noche en marzo de 2024
Respuesta de Kynn el 10 abr. 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Kynn RobinsonAssistant General Manager

8/10 Bueno

Ashley

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Nice
Respuesta de Kynn el 10 abr. 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Kynn RobinsonAssistant General Manager

6/10 Aceptable

Holly

Se hospedó 4 noches en febrero de 2024
Respuesta de Kynn el 10 abr. 2024
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,Kynn RobinsonAssistant General Manager

6/10 Aceptable

PRISCILLA

Se hospedó 2 noches en febrero de 2024
Respuesta de Kynn el 6 mar. 2024
Thank you for staying with us!

6/10 Aceptable

Paul

Viajó con mascotas
No le gustó: Limpieza, personal y atención
Average property bad location cleanliness isn’t all that
Se hospedó 2 noches en febrero de 2024
Respuesta de Kynn el 6 mar. 2024
Thank you for staying with us!

10/10 Excelente

Alexis, Nashville

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Kynn el 6 mar. 2024
Thank you for staying with us!

10/10 Excelente

Coriesha

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Loved the property. My kids enjoyed the stay as well.
Se hospedó 1 noche en febrero de 2024
Respuesta de Kynn el 6 mar. 2024
Thank you for staying with us!

10/10 Excelente

Joe, Plano

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Spacious and comfortable
Se hospedó 1 noche en febrero de 2024
Respuesta de Kynn el 6 mar. 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excelente

Beau

Viajó con su familia y niños pequeños
The next day when I woke up, which was Sunday morning the staff was refusing almost everything I had asked, but on Monday morning the staff was excellent and very helpful so it depend on the person.
Se hospedó 2 noches en febrero de 2024
Respuesta de Kynn el 6 mar. 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excelente

Patrece

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en febrero de 2024
Respuesta de Kynn el 6 mar. 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excelente

Mary Lou

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
I love this place. A great restaurant next door that I can walk to. I like how convenient it is to Love Field. Shuttle service from the hotel is easy and convenient. It is always my choice if I am in this part of Dallas.
Se hospedó 1 noche en febrero de 2024
Respuesta de Kynn el 6 mar. 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

8/10 Bueno

David

Viajó con su pareja, Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very convenient
Se hospedó 1 noche en enero de 2024
Respuesta de Kynn el 6 mar. 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

8/10 Bueno

Monalaine

Se hospedó 1 noche en diciembre de 2023
Respuesta de David el 22 ene. 2024
Thank you so much for staying with us at Candlewood Suites - Dallas Market Center. I love to see that you had a great stay. We look forward to seeing you again when you are in the Dallas area. DavidGeneral Manager

8/10 Bueno

Jhon

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Loved the property. If you walk one street over it’s not that great area .
Se hospedó 2 noches en diciembre de 2023
Respuesta de David el 22 ene. 2024
Dear Jhon,Thanks so much for the 4 star review. I love to see that you enjoyed your stay with us. We look forward to seeing you again when you are in the Dallas area. DavidGeneral Manager

10/10 Excelente

Patricia

Viajó con su familia
Le gustó: Estado de la propiedad e instalaciones
We our room and service
Se hospedó 1 noche en diciembre de 2023
Respuesta de David el 19 ene. 2024
Thank you so much for your recent 5 star review Patricia. I am, so glad you enjoyed your stay with us at Candlewood Suites Dallas Market Center. We look forward to seeing you again!DavidGeneral Manager

10/10 Excelente

Evette

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Front desk staff was excellent and very friendly. Specifically Nate! He made us smile and accomadated us very well. Definitely recommend staying here.
Se hospedó 1 noche en diciembre de 2023
Respuesta de David el 22 ene. 2024
Dear Evette,Thank you so much for your recent review. I love to see that you had a great stay with us at Candlewood Suites Dallas Market Center. I appreciate your recognition of Nate as well. I will make sure to recognize him as well in our next meeting!We look forward to seeing you again when you are in the Dallas area. DavidGeneral Manager

4/10 Mediocre

Brian, Hanover

Le gustó: Estado de la propiedad e instalaciones
Se hospedó 1 noche en noviembre de 2023

6/10 Aceptable

Kristina

Viajó con su familia
Le gustó: Comodidad de la habitación
No le gustó: Limpieza, estado de la propiedad e instalaciones
The customer service was awesome. But the hotel needs to be sprayed. They had roaches in the kitchen area and bath tub.
Se hospedó 1 noche en noviembre de 2023
Respuesta de David el 19 ene. 2024
Dear Kristina,Thank you for your recent review. I love to see that you had a great experience with the hotel team. I will definitely call our pest control company and get them out. I am so sorry for the issue in your room. We look forward to seeing you again!DavidGeneral Manager

10/10 Excelente

Biying

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 3 noches en noviembre de 2023
Respuesta de David el 19 ene. 2024
Thank you so much for your recent 5 star review. I am so glad you enjoyed your stay with us. David General Manager

8/10 Bueno

Mildred

Le gustó: Personal y atención
Staff were friendly and had a decent stay. I hope they had a daily room service and lotion in the room.
Se hospedó 2 noches en noviembre de 2023
Respuesta de David el 19 ene. 2024
Dear Mildred, Thank you so much for choosing to stay with us. I am glad you had a good stay. I appreciate your comments about daily housekeeping. As a brand Candlewood decided when they started not to do daily housekeeping just to honor the privacy and sleeping schedules of our long term guests. We wanted this to be a home away from home without interruption. We will always honor a request for housekeeping outside the normal weekly service though. Just let us know.We look forward to seeing you again when you are in the Dallas area. DavidGeneral Manager

10/10 Excelente

Beverly

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I enjoyed my stay, staff was accommodating. Hotel was fully equipped for a weekend stay.
Se hospedó 3 noches en octubre de 2023
Respuesta de David el 19 ene. 2024
Thank you so much for the 5 star review Beverly. I love to see that the hotel team took great care of you. That is exactly what we expect. We look forward to seeing you again when you are in the Dallas area. DavidGeneral Manager

10/10 Excelente

Jorge

Le gustó: Personal y atención
Se hospedó 4 noches en octubre de 2023
Respuesta de David el 3 nov. 2023
Thank you so much for the 5 star rating Jorge. I am so glad you enjoyed your stay with us at Candlewood Suites - Dallas Market Center. DavidGeneral Manager

10/10 Excelente

Cliente verificado

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en octubre de 2023
Respuesta de David el 3 nov. 2023
Thank you so much for the perfect 10!!!!!! I am so glad you enjoyed your stay with us at Candlewood Suites - Dallas Market Center. DavidGeneral Manager

8/10 Bueno

Diana

Se hospedó 2 noches en octubre de 2023
Respuesta de David el 23 oct. 2023
Thank you so much for your recent review Diana! I am so glad you had a great stay with us at Candlewood Suites - Dallas Market Center. We look forward to seeing you again!DavidGeneral Manager

2/10 Terrible

Aiste

Viajó en grupo
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
There were ROACHES on the property and in the room. The hotel clearly knows about it because there was white powder in corners. We had a huge roach on the desk and on the nightstand. The staff was not helpful and we had to leave two nights early. I wish I could get a refund for the first night since it’s unhygienic and the property needs proper care for pests, as well as learn how to handle situations.
Se hospedó 3 noches en octubre de 2023
Respuesta de David el 17 oct. 2023
Dear Aiste,Thank you so much for your review and for bringing this to my attention. I sincerely apologize that you had an issue in one of our rooms. I will have our pest control company onsite today for our weekly service and will address this with them. I will reach out directly to you as well.Thank you again for bringing this to my attention. DavidGeneral Manager

6/10 Aceptable

David, Jarrell

Viajó con su familia
Le gustó: Limpieza, personal y atención
Rooms need major renovations. No hot water. Need breakfast option.
Se hospedó 2 noches en octubre de 2023
Respuesta de David el 17 oct. 2023
Dear David,Thank you for your recent review. I appreciate your comments. We are currently working on replacing all of our window treatments. I am so perplexed about your water. I will have my engineers take a look at your room. We have 2 boilers that keep our water nice and hot! In terms of breakfast, that is something that we do not have in the free sense. We have items for purchase in the Candlewood Cupboard that you can cook in your full in-room kitchen. Thank you again for your review. I hope the rest of your stay in the Dallas area was a good one. Have a wonderful week!DavidGeneral Manager

10/10 Excelente

Isaac

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Hotel was clean.
Se hospedó 1 noche en octubre de 2023
Respuesta de David el 17 oct. 2023
Thank you so much for the 5 star review Issac. I am so glad you enjoyed your stay with us. We look forward to seeing you again when you are in the Dallas area. DavidGeneral Manager

10/10 Excelente

Elaine

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 3 noches en octubre de 2023
Respuesta de David el 11 oct. 2023
Elaine,Thank you so much for choosing to stay with us. I am so glad you enjoyed your stay! We look forward to seeing you again!!!!DavidGeneral Manager

10/10 Excelente

Ashley

Se hospedó 2 noches en octubre de 2023
Respuesta de David el 3 nov. 2023
Thank you so much for the 5 star rating Ashley. I am so glad you enjoyed your stay with us at Candlewood Suites - Dallas Market Center. DavidGeneral Manager

8/10 Bueno

Karen

Viajó con su familia
Le gustó: Personal y atención
I reserved a king bed but when we went to the room we had a suite with 2 full beds (not queen). We did not say anything since it was close to outside door which was great. We did not get maid service or new towels. Very nice staff. Had a center courtyard area with grills.
Se hospedó 2 noches en octubre de 2023
Respuesta de Connie el 9 oct. 2023
Karen,We appreciate your review. I apologize that we didn't have your room type available. We look forward to seeing you again soon.

10/10 Excelente

Tina, La Porte

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Friendly
Se hospedó 1 noche en agosto de 2023
Respuesta de David el 29 sept. 2023
Thank you so much for your review Tina! I am so glad you had a great stay with us!DavidGeneral Manager

10/10 Excelente

luis, Miami

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Big rooms. Have everything you need in the kitchen. Service was awesome and quick. Recommend they place for anyone visiting Dallas.
Se hospedó 8 noches en septiembre de 2023
Respuesta de Connie el 26 sept. 2023
Luis,We appreciate your five star review. We are pleased that our property and staff met your expectations. We look forward to seeing you again soon.

2/10 Terrible

Brandon

Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 3 noches en septiembre de 2023
Respuesta de Connie el 22 sept. 2023
Brandon,We appreciate your review. I apologize that your stay at our property didn't meet your expectations. Please feel free to reach out to me so that we can work on improving your next experience.

8/10 Bueno

Jose

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Everything worked out ok
Se hospedó 3 noches en septiembre de 2023
Respuesta de David el 19 sept. 2023
Thank you so much for your 4 star rating Jose. I hope you had a great stay. DavidGeneral Manager

6/10 Aceptable

Kathleen

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The carpet is filthy. It turns the bottom of my feet black.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Connie el 12 sept. 2023
Kathleen,We appreciate your review. We will be addressing your concern immediately.

10/10 Excelente

Marci

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Enjoyed the room suite and kitchen. The bathroom was clean and the kitchenette an added bonus.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Connie el 12 sept. 2023
Marci,We appreciate your review. We look forward to seeing you again and are so pleased that our property met your expectations.