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Opiniones sobre Best Western Dallas Inn & Suites

2.5 out of 5
Best Western Dallas Inn & Suites
250 Orchard Drive, Dallas, OR

Opiniones

8,4

Muy bueno

Evaluación: 10 - Excelente. 246 de 540 opiniones" "
Evaluación: 8 - Bueno. 192 de 540 opiniones" "
Evaluación: 6 - Aceptable. 64 de 540 opiniones" "
Evaluación: 4 - Mediocre. 21 de 540 opiniones" "
Evaluación: 2 - Terrible. 17 de 540 opiniones" "

8,8/10

Limpieza

9,0/10

Personal y atención

8,0/10

Servicios

8,2/10

Estado de la propiedad e instalaciones

8,2/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

ana

Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Customer service was great!
Se hospedó 1 noche en febrero de 2024
Respuesta de Tori Gouveia el 27 mar. 2024
Thanks for staying with us!

6/10 Aceptable

Valdemar

Viajó con su familia
Le gustó: Limpieza, estado de la propiedad e instalaciones
Nuestra habitación aparente mente estaba limpia pero las que limpiaron ese día no se tomaron el tiempo de revisar la cama que imajino no habían usado ya que había dos moscas muertas al levantar la almuédano y una envoltura de algo que se comieron
Se hospedó 1 noche en agosto de 2022
Respuesta de Colton Hiebert el 17 ago. 2022
I am so sorry to hear about your experience at our hotel. This is obviously something we take very serious and I assure you I will be looking into who cleaned your room and reinforce our cleanliness standards so this is not the case the next time you stay with us.

6/10 Aceptable

Virginia

Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones
I agree with other reviewers this hotel needs to be updated. Seemed clean enough, but a bit run down compared to other Best Westerns I've stayed in. Fridge was barely cool so I put a bucket of ice in it to keep my food cold. Everything else ok; staff was friendly.
Se hospedó 1 noche en mayo de 2024

2/10 Terrible

Heather

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It was clean, quiet, and staff was very nice.
Se hospedó 2 noches en abril de 2024
Respuesta de Tori Gouveia el 30 abr. 2024
Thank you for your review and stay with us! Have a wonderful day!

8/10 Bueno

David

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Barney

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Nice stay
Se hospedó 2 noches en abril de 2024
Respuesta de Tori Gouveia el 30 abr. 2024
Thank you for your review and stay with us! Have a wonderful day!

6/10 Aceptable

Brandi

Se hospedó 2 noches en abril de 2024

8/10 Bueno

Gess

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
There were no washcloths in the bathroom, the body wash was nearly empty (or maybe just didn't work well?), and single ply toilet paper is like sandpaper.
Se hospedó 1 noche en abril de 2024
Respuesta de Tori Gouveia el 25 abr. 2024
I am so sorry we did not meet your expectations, I hope we can give you a better experience in the future. Have a great day!

10/10 Excelente

Terry

Se hospedó 1 noche en abril de 2024
Respuesta de Tori Gouveia el 25 abr. 2024
Thanks for staying with us! Have a great day!

10/10 Excelente

Gale

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The Hotel was nice. And the room was clean. The Breakfast in the morning is good. The only thing that we notice was the bathroom sink dud not drain well. But everything else was fine. Thanks Dean & Gale Riley.
Se hospedó 1 noche en abril de 2024
Respuesta de Tori Gouveia el 17 abr. 2024
Thank you for your stay at our property! Have a great day!

6/10 Aceptable

Cynthia, York

Le gustó: Limpieza, personal y atención
No le gustó: Estado de la propiedad e instalaciones
There was a burst pipe when I checked in which they failed to mention until after the check in process was so there was no water for a couple of hours.
Se hospedó 1 noche en abril de 2024
Respuesta de Tori Gouveia el 17 abr. 2024
So sorry we didn't meet your expectations, we will use this as a training moment to implement in the future. Have a great day!

4/10 Mediocre

Darrin

Viajó con su pareja
Le gustó: Limpieza
No le gustó: Estado de la propiedad e instalaciones
The vanity sink was leaking and kept my wife up all night. There was no soap in the shower and only two towels
Se hospedó 1 noche en abril de 2024
Respuesta de Tori Gouveia el 17 abr. 2024
So sorry we didn't meet your expectations, we will use this as a training moment to implement in the future. Have a great day!

4/10 Mediocre

Glen

No le gustó: Limpieza, estado de la propiedad e instalaciones
Unfortunately, our experience on this stay was not nearly as good as the last visit. We found dark stains on the pillow, trash behind the night stand, and the room smelled of cigarettes (non smoking room). We tried to relay this information, but we could not find an English speaking staff member before checking out. Probably will pass next time.
Se hospedó 1 noche en marzo de 2024
Respuesta de Tori Gouveia el 28 mar. 2024
Glen, I am so sorry for the inconvenience and issues you had during your stay. We will make sure we utilize what has been shared and use it as training moments among the staff.I hope you have a great day

8/10 Bueno

Connie

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024
Respuesta de Tori Gouveia el 27 mar. 2024
Thanks for staying with us!

8/10 Bueno

Walter, salisbury

Se hospedó 2 noches en febrero de 2024
Respuesta de Tori Gouveia el 27 mar. 2024
Thanks for staying with us!

8/10 Bueno

Gwen

Viajó por negocios
Le gustó: Personal y atención
Standard room no frills
Se hospedó 1 noche en febrero de 2024
Respuesta de Tori Gouveia el 27 mar. 2024
Thanks for staying with us!

2/10 Terrible

Gary

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en febrero de 2024
Respuesta de Tori Gouveia el 13 feb. 2024
Dear Gary, I am so sorry we did not meet your expectations at the property. We hope we can make it up to you in the future. Have a wonderful day!

8/10 Bueno

Gwen

Viajó por negocios
Le gustó: Limpieza, personal y atención
Se hospedó 1 noche en enero de 2024
Respuesta de Tori Gouveia el 13 feb. 2024
Dear Gwen, thank you for your most recent stay at our property. We hope you have a wonderful day!

10/10 Excelente

Charles

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 3 noches en enero de 2024
Respuesta de Tori Gouveia el 12 ene. 2024
Dear Charles, thank you for being a guest here at our property. I hope you have a wonderful day!

8/10 Bueno

Connie

Se hospedó 1 noche en diciembre de 2023
Respuesta de Tori Gouveia el 12 ene. 2024
Connie, thank you for being a guest here at the property, I hope you have a wonderful day!

8/10 Bueno

Stephanie

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The sink drain was clogged. Front desk staff were kind and provided draino and also offered to pour it for us. I think they did the best they could. Housekeeping should ensure however that the drains drain properly after they have cleaned them to prevent this from happening in the future.
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Shane

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
My stay was fantastic!
Se hospedó 1 noche en noviembre de 2023

6/10 Aceptable

MARC

Viajó por negocios, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios
No le gustó: Estado de la propiedad e instalaciones
Multiple mold spots on bathroom walls. Otherwise the place is good.
Se hospedó 1 noche en noviembre de 2023

8/10 Bueno

Joye

Se hospedó 1 noche en noviembre de 2023
Respuesta de Tori Gouveia el 12 ene. 2024
Joye,thank you for your stay here at the property. We hope you have a wonderful day!

10/10 Excelente

Ronnel, Lynnwood

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice and clean facilities. Friendly staff
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Preston

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Staff was super nice. Room was clean and comfortable.
Se hospedó 1 noche en noviembre de 2023

8/10 Bueno

Rob

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Daddy daughter night out
Daddy daughter night out, was a decent breakfast and resemble price
Se hospedó 1 noche en noviembre de 2023

6/10 Aceptable

Jerome T

It is a fine, average hotel experience.
Se hospedó 2 noches en octubre de 2023

10/10 Excelente

Chrissie

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Lance at the front desk was very nice and informative. Made checking in easy.
Se hospedó 1 noche en octubre de 2023

2/10 Terrible

Michael

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The fact that you put me in a room that had a nasty party the night before The front desk told me so when I made him com upstairs and smell it ! Stinky disgusting smoke an filthy smell. I will never stay there again. Had to Carry my luggage upstairs ! Come on now really Calling for service is stupid. Get rid of your door signs no one is going to disturb anyone anyways because there no service unless you call The only u have going for u is the 2 men at the front desk were very nice. The rest was CRAP
Se hospedó 4 noches en septiembre de 2023

4/10 Mediocre

Heidi

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
I love staying at Best Westerns. This one was the dirtiest inclusive the carpets, furniture, and walls. The carpet had debris and looked like it hadn’t been vacuumed. There was white stuff on the chair that looked like male bodily fluid and what looked like vomit on the wall/Walmart and phone cord. It was gross. Someone had a good time in this room, but it wasn’t me!! The towels were thin and small too.
Se hospedó 3 noches en septiembre de 2023

10/10 Excelente

Anne

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 4 noches en septiembre de 2023

10/10 Excelente

David

Se hospedó 5 noches en agosto de 2023

6/10 Aceptable

Leah

Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

Eric

Se hospedó 1 noche en agosto de 2023
Respuesta de Tori Gouveia el 5 sept. 2023
Thank you so much for your 5-star review! We will share this with the store team to let them know to keep up the amazing work

6/10 Aceptable

Ralph

Viajó con su pareja
Le gustó: Servicios
No le gustó: Limpieza, estado de la propiedad e instalaciones
The facility was dirty as well as the room. The bed was very uncomfortable.
Se hospedó 1 noche en agosto de 2023
Respuesta de Tori Gouveia el 25 ago. 2023
Dear Ralph, thank you for your recent stay at our property. We are so sorry we did not meet your expectations, we hope we can change that in the future for you. Have a great day!

8/10 Bueno

Brenda

Le gustó: Personal y atención
Se hospedó 3 noches en agosto de 2023
Respuesta de Tori Gouveia el 25 ago. 2023
Dear Brenda,thank you so much for your recent stay at our property! We appreciate the positive feedback, and hope to see you again in the future!

10/10 Excelente

Donald, Mount Vernon

Se hospedó 1 noche en agosto de 2023
Respuesta de Tori Gouveia el 13 sept. 2023
Thank you so much for your positive review!

10/10 Excelente

Stephen

Viajó con su familia
It was very easy to check in and the room is wonderful!
Se hospedó 1 noche en agosto de 2023
Respuesta de Tori Gouveia el 25 ago. 2023
Dear Stephen,thank you so much for your recent stay at our property! We appreciate the positive feedback, and hope to see you again in the future!

6/10 Aceptable

David

Viajó con su familia
Le gustó: Limpieza, comodidad de la habitación
Se hospedó 4 noches en agosto de 2023
Respuesta de Tori Gouveia el 25 ago. 2023
Dear David,thank you so much for your recent stay at our property! We appreciate the positive feedback, and hope to see you again in the future!

2/10 Terrible

Travis

Se hospedó 1 noche en julio de 2023
Respuesta de Tori Gouveia el 25 ago. 2023
Dear Travis, thank you for your recent stay at our property. We are so sorry we did not meet your expectations, we hope we can change that in the future for you. Have a great day!

2/10 Terrible

Leonard

Viajó en grupo
No le gustó: Personal y atención
The management of this property needs training on how to survive in the hospitality business. Never have we been greeted or treated so poorly. From rooms smelling of smoke to faulty locks and caustic attitude when trying to resolve the issues… Avoid this Best Western and go elsewhere, anywhere.
Se hospedó 3 noches en julio de 2023
Respuesta de Tori Gouveia el 4 ago. 2023
Dear Leonard, I am the front office manager at the hotel, and though I did not personally handle the situation, I was made aware. I am very sorry you or the guests you booked for, did not receive the care you had hoped. I am very proud of my staff and take pride in the work that they do every single day. Sometimes, there are situations we can not help. The room that you were in, it used to be an old smoking room years and years ago, this is something we have tried to manage. As far as the locks, they were not faulty, the batteries had died, and the young woman working Front Desk is not trained on how to change the locks. The General Manager was at urgent care when she called him to come help, and he came as soon as he could. Now, again, this is not the experience we had hoped for you, but as a business, and people, we are human and we expect to have guests understand that some times things happen that are out of our control. We do our very best. I hope you take care.

10/10 Excelente

Gale

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
clean and quite.
Se hospedó 1 noche en julio de 2023
Respuesta de Tori Gouveia el 4 ago. 2023
Dear Gale, thank you for your recent stay at our property. We appreciate the feedback and hope you have a wonderful day.

10/10 Excelente

Sharon

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
staff was very friendly and helpful. The room needed more light, difficult to find a good place to read.
Se hospedó 1 noche en julio de 2023
Respuesta de Tori Gouveia el 21 jul. 2023
Dear Sharon,thank you so much for your recent stay at our property! We appreciate the positive feedback, and hope to see you again in the future!

8/10 Bueno

Melissa

Viajó con su pareja
Le gustó: Limpieza, estado de la propiedad e instalaciones
Our room was very clean and comfortable. Breakfast was great. Spa was lovely after a long day of driving. My only thing was the young girl checking us in acted like she didn't like people in general what so ever. Really struggled to be engaging or friendly.
Se hospedó 1 noche en julio de 2023
Respuesta de Tori Gouveia el 18 jul. 2023
Hi Melissa! Thank you so much for staying with us and the kind review. I am so sorry you didn't receive the customer service you were hoping for at check in, I hope we can make that up to you in the future, and I will definitely be talking with my staff! I hope you have a wonderful day!

8/10 Bueno

Veronica

Viajó con su pareja
Le gustó: Limpieza, personal y atención
Convenient location, reasonable price. Just a bit worn.
Respuesta de Tori Gouveia el 11 jul. 2023
Dear Veronica,thank you for your recent stay at our property. We hope we can accommodate you again in the future! Have a wonderful day.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Wonderful
We enjoyed our stay there. Great hotel, our room was clean and spacious and the staff were friendly. I highly recommend it. We liked it and will return to this hotel again.
Se hospedó 1 noche en julio de 2023
Respuesta de Tori Gouveia el 11 jul. 2023
Dear Guest,Thank you for your recent stay at our property and the positive review. We hope we can accommodate you again in the future! Have a wonderful day!

10/10 Excelente

BERNARD

Viajó con su pareja, Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
New and clean
Se hospedó 1 noche en julio de 2023
Respuesta de Tori Gouveia el 11 jul. 2023
Dear Bernard,Thank you for your recent stay at our property and the positive review. We hope we can accommodate you again in the future! Have a wonderful day!

4/10 Mediocre

Victoria

Se hospedó 1 noche en julio de 2023
Respuesta de Tori Gouveia el 4 ago. 2023
Dear Victoria, thank you for your recent stay at our property. We appreciate the feedback and hope you have a wonderful day.

6/10 Aceptable

Lori

Le gustó: Personal y atención
No le gustó: Comodidad de la habitación
The bed was very hard!! Nightstands had a lot of dust on shelf and carpet edges not vacuumed. Price was high for the quality of the room. On the bright side a very good breakfast is offered with stay
Se hospedó 1 noche en julio de 2023
Respuesta de Tori Gouveia el 4 jul. 2023
Dear Lori,I'm sorry we did not meet your expectations, but thank you for staying with us. I hope we can make it up to you in the future. Have a wonderful day and happy 4th!