I booked this property for my mother's 50th birthday. Being a current cancer patient and wanting to give my mom a special birthday after the challenging year, I was extremely excited to find a property with a view that was close to town for her to partake in unique activities while I could be safely away from large crowds. Anita explained upon booking that their pond room would be unavailable due to previous hurricane damage.
On the 3rd morning, my family and I were awoken to banging in the pond room. My father went to check where the noise was coming from, only to find a man in the lower portion of the house doing construction and his vehicle in the driveway. We immediately contacted Anita who initially explained it as a misunderstanding and we would not be disturbed any further. However, within the hour, doors were being delivered and my father offered to put them in her garage so we were no longer disturbed.
However, Anita then arrived with two more people to assist with her construction. At this point, my mother decided to leave. We asked for the return of our money for the night’s stay. She agreed but stated that we needed to get a refund from VRBO. We contacted VRBO, who then contacted her: the first time she hung up; the second time she ignored their calls. In the end, my mother decided to leave due to my health, safety, and security. Although we got a refund, our memories were ruined by Anita's greed, lack of empathy, and her out-of-control behavior.