2/10 Terrible
Cassandra
27 feb. 2026
I’m usually not one to write a review. About a month ago, as soon as I checked into my room there has been a consistent loud humming. I messaged Vacasa to let them know immediately of the concern since I was staying for two nights. They told me they would have someone check it out and they let facilities know. When I returned to my room that same evening the sound was still there and no updates have been made. I reach out again so they can still come and investigate the sound, but no one came that night.
I was hoping someone would stop by when I was out during the day, but no surprise they did not. By this time it’s been 24 hours since I checked in that I have tried to get someone to come check on the sound and give me updates.
I talked with the Vacasa manager, she said there’s nothing we can do since it’s someone unit and that I should INVEST IN EARPLUGS and the GL is responsible for everything outside the room. This is a huge inconvenience because the facilities people for GL couldn’t do anything about it either. Now I’m stuck in a loud room, sleep deprived on what’s supposed to be a vacation.
I gave them a couple weeks after I checked out to figure out the claim and to work things out with me. I just got a response today reaching out after a month and multiple follow ups on my end. Their response was they could not issue me a refund and they “tried to offer me a solution.” Due to poor customer service I will not be booking through Vacasa in the future.
Cassandra
Se hospedó 2 noches en enero de 2026

















