4/10 Mediocre
Desiree L., San antonio
28 may. 2025
No le gustó: Limpieza
Poor Guest Experience
A few things that may have been overlooked if our privacy was not violated.. Towels- one per person and one washcloth for all 4 people for 4 days- not enough. There was also only one dish towel in the kitchen and NO hand towel in the bathroom. A lot of Knick knacks around that were dusty and not clean.Dishes in the cabinets are also not properly washed.Door is difficult to open.No salt and pepper or seasoning in kitchen- bring your own .I received a voicemail on the first full day of our stay letting us know the owner forgot an item behind and if they could enter the property.I called back and had to leave a message with management letting them know that my grandmother was not feeling well and is occupying the home. I let them know I am up the street and I could call them when we return, also stated the best way to reach me is via text as I was in an art studio. I did mention that if the forgotten item was in the front closet (its the locked owners or cleaners closet) then it would not be a problem. when we returned home that afternoon, grandmother stated that a man had entered the home without knocking or waiting for a response , proceeded to look in all the beds for a laptop that was left behind.This was very disturbing for an older woman, as well as us when we returned. I have not received a call back from the voicemail I left, nor an apology.Very disappointed in how this was done, and the lack of response/communication .Unacceptable.
Desiree L.
Se hospedó 3 noches en mayo de 2025