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Opiniones sobre Best Western Ingleside Inn & Suites

2.5 out of 5
Best Western Ingleside Inn & Suites
2787 Highway 361, Ingleside, TX

Opiniones

8,0

Muy bueno

Evaluación: 10 - Excelente. 162 de 337 opiniones" "
Evaluación: 8 - Bueno. 82 de 337 opiniones" "
Evaluación: 6 - Aceptable. 45 de 337 opiniones" "
Evaluación: 4 - Mediocre. 24 de 337 opiniones" "
Evaluación: 2 - Terrible. 24 de 337 opiniones" "

8,2/10

Limpieza

8,4/10

Personal y atención

8,2/10

Servicios

8,2/10

Estado de la propiedad e instalaciones

8,2/10

Cuidado del medio ambiente

Opiniones

4/10 Mediocre

Juan Francisco

No le gustó: Limpieza
They should clean the rooms because there are some that smell bad. and they don't clean your room during your stay.
Se hospedó 4 noches en mayo de 2024
Respuesta de Holly el 26 may. 2024
Thank You for staying with us and we apologize for not meeting your expectations. We hope you will give us a chance again in the near future to correct your expectations

10/10 Excelente

Enrique

Le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 7 noches en septiembre de 2023
Respuesta de Justin el 27 sept. 2023
Thank you for staying with us. We thank you for your feedback and glad your expectations were met. We hope to see you again soon.

4/10 Mediocre

Vanessa, Nuevo laredo

Viajó con su familia
Le gustó: Limpieza, servicios
No le gustó: Estado de la propiedad e instalaciones
Im so dissapoinment ,, first the door lock did not work, the personel move us to other room and the air conditioning did not work either ,my family and I had 2 very hot nights,, we reported to personel but they said that they not have any person to fix it .
Se hospedó 2 noches en agosto de 2023
Respuesta de Holly el 8 ago. 2023
We apologize that your expectations were not met. We moved you to another room due to the lock needing to be rekeyed and worker was not able to do it. As far as the ac not working management was not made aware of it. You should not of had to sleep uncomfortable.

10/10 Excelente

Elena

No le gustó: Personal y atención
La Atencion y el desayuno muy mal.
Se hospedó 2 noches en julio de 2023
Respuesta de Staff el 30 jul. 2023
tHANK yOU FOR STAYING WITH US AND THANK YOU FOR YOUR FEEDBACK

8/10 Bueno

Vanessa

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The room was a good size, clean, comfortable beds, the air worked well, hot water, we had a comfortable and quiet stay, the staff was very friendly.
Se hospedó 1 noche en junio de 2023
Respuesta de Justin el 6 jun. 2023
Thank you for your feedback, and thank you for staying with us. We appreciate the good review, and look forward to any future stays with us.

8/10 Bueno

Vanessa

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The room was a good size, clean, comfortable beds, the air worked well, hot water, we had a comfortable and quiet stay, the staff was very friendly.
Se hospedó 1 noche en junio de 2023
Respuesta de Justin el 6 jun. 2023
Thank you for your feedback, and thank you for staying with us. We appreciate the good review, and look forward to any future stays with us.

10/10 Excelente

Norma lorena

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Todo bueno
Se hospedó 1 noche en marzo de 2023
Respuesta de Holly el 14 mar. 2023
Thank You for staying with us. And thank you for your feed back it is really appreciated.

10/10 Excelente

Amelia

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en septiembre de 2021

8/10 Bueno

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
....................................................
Se hospedó 1 noche en agosto de 2021
Respuesta de Andrea Bice el 19 ago. 2021
Thank you for choosing Best Western. We hope to see you again. Have a great day.

10/10 Excelente

Elianyz

Se hospedó 4 noches en julio de 2021
Respuesta de Andrea Bice el 26 jul. 2021
Thank you for staying at Best Western Ingleside. We hope you enjoyed everything. Come see us again soon.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2021
Respuesta de Andrea Bice el 23 abr. 2021
Thank you for the great review, we hope to see you again for all our travel needs.

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en junio de 2020
Respuesta de Sophia,CSR el 24 jun. 2020
Hello, Thank you for staying with us. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. We hope to earn your business in future travels.

10/10 Excelente

DIDDIER

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 5 noches en noviembre de 2019
Respuesta de Andrea Bice el 20 nov. 2019
Thank you for choosing Best Western Ingleside. We are happy to see you enjoyed your stay, and we hope to see you again. Have a great day.

4/10 Mediocre

Krystin

Viajó con su familia y niños pequeños
Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones
My actually check in process was pleasant the person checking me in was friendly and helped with a few questions I had as I am traveling from out if town. Breakfast was decent although there was no fruit. HOWEVER… 1. The room did not have a desk, we were brought an end table as a replacement. The pictures on Expedia do not accurately depict what the rooms actually look like. 2. The tv was not working, no channels, no ability to use Netflix. I asked if it was just my room but never got a reply. 3. By far the biggest issue was several nails sticking up where the carpet and floor meet, this is a big problem and an extreme hazard to any guest staying in that room. 4. I informed management about it via email and they said they would address my issues but crickets. It’s a LaQuinta literally next door my recommendation would be to give them a try and pick this place as a last resort
Se hospedó 3 noches en mayo de 2024
Respuesta de Justin el 14 may. 2024
Thank you for your review. we apologize for the inconveniences that you had - the end table was brought up to you by mistake, as it should have been a desk. as for the tv issues, we are working with DirecTV to fix this. per the nail issue, it was something that we did not notice in our room inspection prior, that said we do apologize that these problems came up during your three night stay, and are working to make sure they do not happen in the future and hope we are given a chance to show you a better stay.

8/10 Bueno

Ronda

Viajó con su pareja
Le gustó: Servicios
Room was clean but lacked things such as lamps in the living area Air in the living did not work, however, bedroom worked great.
Se hospedó 1 noche en mayo de 2024
Respuesta de Justin el 13 may. 2024
Thank you for your stay with us - we do apologize for the inconvenience you experienced with the room, and understand that you did not want to move to a different room. that said we do thank you for staying with us over the weekend, and hope we can show you a better experience in the future.

6/10 Aceptable

NICOLAS, San Antonio

Viajó con su pareja
Le gustó: Limpieza, estado de la propiedad e instalaciones
Unfortunately the only disappointment we had was the breakfast, everything else was good.
Se hospedó 1 noche en mayo de 2024
Respuesta de Holly el 6 may. 2024
Thank You for staying with us and thank you for your feedback. Our breakfast is being looked over and things will be changing.

10/10 Excelente

Jessica

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 3 noches en abril de 2024
Respuesta de Staff el 3 may. 2024
Thank you for your review! We are so glad you enjoyed your stay with us. We hope to see you again soon in the near future, have a great day.

8/10 Bueno

Christina

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Area of improvement could be the free breakfast. The eggs were overcooked and sausages very dry.
Se hospedó 1 noche en abril de 2024
Respuesta de Holly el 17 abr. 2024
Thank you for staying with us and thank you for your feedback. We are working hard to improve our breakfast.

10/10 Excelente

Guillermo

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It was os good
Se hospedó 1 noche en marzo de 2024
Respuesta de Holly el 31 mar. 2024
Thank You for staying with us. We thank you for the review and hope to see you again soon.

10/10 Excelente

Angela

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
The hospitality was great
Se hospedó 2 noches en marzo de 2024
Respuesta de Holly el 18 mar. 2024
Thank You for staying with us. We hope you enjoyed your stay and hope to see you again. If there is anything we can do to help at anytime on your next visit please let us know

2/10 Terrible

Lawrence

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Not so Best
The A/C didn’t work properly.. the temperature stayed on 76.. we had to get a box fan from the staff.. The shower water didn’t get hot enough
Se hospedó 2 noches en febrero de 2024
Respuesta de Justin el 26 feb. 2024
Mr. Lawrence,We're sorry for the less than satisfactory two-day stay. Rest assured we are looking into the issue with the water and AC that you mentioned, and we apologize for the inconvenience caused by them. We hope that you might return in the future to experience a better stay.

4/10 Mediocre

Deanna

Viajó con su familia
No le gustó: Servicios, estado de la propiedad e instalaciones
There were no towels in my room. Room wasnt very clean. Tv didnt work
Se hospedó 1 noche en noviembre de 2023
Respuesta de staff el 24 nov. 2023
Thank you for your feedback, we apologize for the inconvenience and for not meeting your expectations. We hope to see you again.

2/10 Terrible

Charles

Se hospedó 2 noches en octubre de 2023
Respuesta de Justin el 26 oct. 2023
We're sorry your stay was poor - we looked up your information in our system and did not find any notes about why your stay was unenjoyable, however. We do thank you for staying with us your full two day stay though, and hope that we might be able to give you a better one next time.

10/10 Excelente

Jeremy

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We got a room for the night, when we walked in it was warm and humid. Realized the ac wasn't working. I went back down and the lady at the counter wasvery nice and apologized told her no biggie stuff happens she gave us another room a couple of doors down so we wouldn't have to move our stuff that far by far the best customer service we have had and there is ample parking for truck and boat trailers this hotel has always been very accommodating for us great place
Se hospedó 1 noche en octubre de 2023
Respuesta de Holly el 20 oct. 2023
Thank You for staying with us. We hope to see you again. Thank you for the feedback

8/10 Bueno

Jerry Don

Se hospedó 1 noche en septiembre de 2023
Respuesta de Holly el 4 oct. 2023
Thank You for staying with us and Thank you for your feedback. We hope to see you again soon.

6/10 Aceptable

Miguel

Viajó con su pareja
No le gustó: Personal y atención, estado de la propiedad e instalaciones
Elegi a bw por el hot tub, porque le ayuda con el dolor a mi esposa, y no estaba calentando el agua, era cold tub, so pague por un servicio q no se me dio,
Se hospedó 2 noches en septiembre de 2023
Respuesta de Holly el 7 sept. 2023
Our apologies for not meeting your expectations. The hot tub upon request does have a heating element that staff would need to adjust.

2/10 Terrible

Lindsey

Viajó con su familia y niños pequeños
Le gustó: Limpieza, servicios
No le gustó: Personal y atención
Front desk was empty with a sign saying call this number for assistance. There were two other families they're waiting. One was waiting for towels and said the girl was going to be right back. The woman working came back and handed the lady pool towels and said they were out of all other towels. She seemed very annoyed that there were people there to check in. We have called ahead of time to request bedding for the pull out sofa when we got into the room there was no bedding. We came down to ask for bedding and again she was not at the front desk so we called and she said that she would bring it up to the room. We left the hotel for several hours and when we came back that evening there was no bedding still for the pull out sofa. We called again and she said she would bring it right up. About an hour later she brought up only sheets. We made do for the night and the next morning she was still there we requested a blanket and pillows. She brought up one pillow. She seemed very annoyed with every request. This made for two uncomfortable nights especially for my daughter who had no pillow or blanket the first night and no blanket the second night. The rest of the staff was pleasant.
Se hospedó 3 noches en junio de 2023
Respuesta de Holly el 6 sept. 2023
Our apologies for any and all inconvenience you had. This situation will be addressed. We hope that in the near future you give us a chance to make another stay better.

6/10 Aceptable

Larry

Viajó con su pareja
Le gustó: Personal y atención
Staff was very helpful. House keeping could have been a little better.
Se hospedó 4 noches en agosto de 2023
Respuesta de Holly el 17 ago. 2023
Thank You for staying with us and Thank You for your feed back. We will stay on top of housekeeping so that we can meet your needs on your next visit.

10/10 Excelente

Anna

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The staff here was friendly and amazing, will definitely recommend staying here
Se hospedó 2 noches en agosto de 2023
Respuesta de Ashanti el 15 ago. 2023
Thank you, Anna, for staying with us and leaving us this review! We value your feedback on our service and hope you will stay with us again soon!

8/10 Bueno

Perry

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en agosto de 2023
Respuesta de Holly el 17 ago. 2023
Thank you for your feedback and for staying with us. We hope to see you again soon.

10/10 Excelente

Daisy

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en agosto de 2023
Respuesta de Holly el 10 ago. 2023
Thanks for staying with us. We hope to see you again soon.

6/10 Aceptable

Juanita

Viajó con su familia
Le gustó: Limpieza, estado de la propiedad e instalaciones
No le gustó: Personal y atención
Grumpy front desk clerk
This hotel had an empty front desk most of the evening. When the lady came to check is in she seemed to bothered because she was doing something else on her phone in the dinning area. No customer service skills and was not very friendly at all. The room was freezing and our TV control did not work. We went down to front desk for assistance and if course she was not there again. Completely empty lobby. A terrorist could of walked in with guns and no one would be there to protect the guest. There has to be done. Action needs to be taken. I have stayed at this hotel many times. I will not go back.
Se hospedó 1 noche en julio de 2023
Respuesta de Justin el 1 ago. 2023
Thank you for your review. My manager is looking into the situation with the rude desk clerk, but I do apologize on behalf of the staff for no one being at the desk when you came down - Weekends, especially Fridays, tend to be busy for us and we are often having to go to a guest's room to assist, so we are not always at the desk, but have a phone on us that you can reach us by and usually put up signage stating as much. As for the AC and TV issues, we apologize that you had to deal with these minor issues and that they were not able to be solved during your most recent stay. we do hope you might return in the future to show you a better stay but will understand if you refuse.

10/10 Excelente

Maria

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
OVERALL EXCELLENT STAY
I got there late at night and the guy was very nice and helpful. Had a King suite and it was very nice, had a kitchenett, everything was very clean and room was BIG. It had a seperate living room from bedroom with a big screen tv in each. Stayed for 2 nights very quiet, no problems at all. Holly the manager is Awesome great customer service. OVERALL EXCELLENT STAY!
Se hospedó 2 noches en julio de 2023
Respuesta de Holly el 31 jul. 2023
Please know that we thank you for your feedback and for staying with US. Our guest our a priority and we as a team do our best to meet your needs.

10/10 Excelente

Ever

Viajó con su pareja, Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Relaxing
Se hospedó 1 noche en julio de 2023
Respuesta de Justin el 31 jul. 2023
Thank you for your review, we greatly appreciate it and hope to see you stay with us again in the future.

2/10 Terrible

Kevin

Viajó con su familia
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en julio de 2023
Respuesta de Justin el 1 ago. 2023
Thank you for your review. we're sorry your stay wasn't the best, and hope that you might let us know in the future how we can improve.

10/10 Excelente

Yvonne

Se hospedó 3 noches en julio de 2023
Respuesta de Holly el 27 jul. 2023
Thank You for your stay and staying with us.

10/10 Excelente

Cynthia

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en julio de 2023
Respuesta de Justin el 25 jul. 2023
Thank you for your review, we greatly appreciate it and hope to see you stay with us again in the future.

10/10 Excelente

Wesley

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en julio de 2023
Respuesta de Holly el 24 jul. 2023
Thank you for staying with us and thank you for your feedback.

8/10 Bueno

Andres

Se hospedó 1 noche en julio de 2023
Respuesta de Holly el 11 ago. 2023
Thank You for your feed back and thank you for staying with us. We hope to see you again soon.

10/10 Excelente

Nick

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Overall it was a great family experience
Se hospedó 1 noche en julio de 2023
Respuesta de Holly el 18 jul. 2023
Thank you for staying with us and Thank You for your feedback. We are glad that you and your family had a great experience

10/10 Excelente

Omar

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Staff was courteous. A Spacious room
Se hospedó 1 noche en julio de 2023
Respuesta de Justin el 19 jul. 2023
Thank you for the amazing review, we greatly appreciate it, and we are glad your stay was so great. we look forward to seeing you stay again in the future.

8/10 Bueno

Jennifer

Se hospedó 2 noches en julio de 2023
Respuesta de Justin el 18 jul. 2023
Thank you for your review, we greatly appreciate it. we hope to see you stay with us again in the future.

2/10 Terrible

Erica

Se hospedó 4 noches en julio de 2023
Respuesta de Holly el 16 jul. 2023
Thank you for staying with us. We apologize that we did not meet your expectations.

10/10 Excelente

Sandra

Viajó en grupo
It was a pleasant stay. Will be returning. Thank you
Se hospedó 1 noche en julio de 2023
Respuesta de Holly el 2 sept. 2023
Thank you for staying with us and hope to see you soon. Your feedback is appreciated

2/10 Terrible

Akram

Viajó con su familia
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
I got there little early there was no costumer service in front desk, then someone from cleaning staff called manager and she said come back 3:00 pm , no problem we come back around 4:00 pm front desk said the room you reserved is not available and they change it smaller room and we don’t have any other room, anyway we ended up to cancel and get another hotel, I will never go to that hotel.
Se hospedó 1 noche en julio de 2023
Respuesta de Holly el 9 jul. 2023
Our apologies for not be at front desk due to inspecting a room. Our check in is at 3pm unfortunately we had no rooms available to be check in early due to check out being at 11 and housekeepers have to strip, trash, and then clean rooms. As far as your room being changed you said that you reserved a double room and on our end it showed an SHK with 2 ppl checking in instead of the 4 ppl that showed up. We had nothing to do with your booking. The room was available you chose to cancel.

8/10 Bueno

Richard

Se hospedó 1 noche en julio de 2023
Respuesta de Holly el 9 jul. 2023
Thank You for staying with us and we hope to see you again soon. Your feedback is a welcome addition to helping us better your stay.

4/10 Mediocre

Eduardo

Viajó con su familia
No le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en julio de 2023
Respuesta de Justin el 5 jul. 2023
Thank you for your review. we are sorry that your 2-night stay with us was unsatisfactory, but we do not have any information about your stay with us saying what went wrong. We'd greatly appreciate it if you could reach out to us, so we may be able to fix these issues and keep them from occurring in any future stays. Once again, we apologize for the inconveniences and hope to see you again in the future for a better experience.

10/10 Excelente

James

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The person working front desk was very helpful and polite. He went out of his way to make sure we had a comfortable stay. 5 stars as far as the people working here. There was some ceiling damage between both the beds but otherwise very clean and sanitary. Also the tv and remote system needs a serious update but again great stay.
Se hospedó 1 noche en julio de 2023
Respuesta de Holly el 4 jul. 2023
Thank you for staying with us and giving your feedback. We apologize for the room damages. It's being worked on.

4/10 Mediocre

Reese

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención
No le gustó: Estado de la propiedad e instalaciones
The air conditioning doesn’t work and the issue wasn’t resolved after mentioning to the front desk. Tv/cable wouldn’t work either. It was stuck on 1 channel and there was no changing it.
Se hospedó 2 noches en julio de 2023
Respuesta de Staff el 4 jul. 2023
Thank You for staying with us. Please give us a call so we can see what we can do towards your stay.

2/10 Terrible

Meagan

Se hospedó 3 noches en junio de 2023
Respuesta de Justin el 5 jul. 2023
Thank you for your review - we tried looking up your stay information and were unable to find any information about said stay. we do apologize for any issues you may have had at our location, and hope that you can reach out to us so we may be able to fix any future issues as well as find out what issues you had during your stay