Going on vacation to OBX should not mean the renters have to clean everything before use of the property we rented.
When we arrived, ( group of 8 older adults) were met with dirt and cobwebs on all porches and all furniture. We cleaned every surface before sitting anywhere outside. An unexpected expense to buy cleaning supplies to clean the outside furniture just to be able to utilize any of it. Totally unacceptable given the cost of this property rental for one week.
Spider webs were hanging off the lights and some even going from the windows to the dining room light, you wonder who cleans? Bugs were on all the windowsills make it hard to understand the objective of the cleaning crew or the management company. Two of our guests went to the Property Management Company’s office to complain about the conditions of the house, the bugs, the filth, the unkempt conditions, and were told, “All the houses look like that” – REALLY???
Bathrooms - Toilet seat not secure, Drains not working, One was filthy.
Not enough silverware was provided (only a service for 8 house sleeps 16) if you use any before a meal you had to wash them to be able to have enough for 8 people to sit down to eat a meal together.
The Linen package was void of any kitchen towels. We paid for them but never got any.
TV system is complicated without any instruction for its use.
NONE of the door mats were secured. - Once you step on the door mat outside ANY of the doors you take great risk of slipping and falling. One of our 8 guests did just that. The mat went one way she went the other.
Lights in the elevator went out and left us all in the DARK - No backup lighting in the elevator to use control buttons.
The Smoke Detectors went off at 4:12 AM one morning either bugs were between the contacts - OR it was because one of them (14 in all) should have been replaced 10 years ago (according to the repair person). I called the Property Management Company, as soon as they opened at 9 AM, to report this issue with the smoke detectors and they said, “We’ll send someone right over” - I had to call back at 11:30.
Needless to say this group will not return to use any property this management company manages. The Owners really need to find a different management company.