Unethical people unworthy of your patronage.
I booked a mid-week stay several months in advance. Then, I was sent by my employer to China for a month, arriving home 5 days before my scheduled reservation. I cancelled immediately my reservation, providing 5 days notice, but was nonetheless charged. I sent an email explaining the situation. They did not respond. I called them and was told they wouldn't refund the charge. I disputed the bill with my credit card company. They lied in their response, stating I never explained the situation and that I cancelled with only two days notice. Their cancellation policy may be legal, but their actions and behavior fall short of the ethics of a respectable business.