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Opiniones sobre Residence Inn by Marriott Coralville

3 out of 5
Residence Inn by Marriott Coralville
2681 James St, Coralville, IA

Opiniones

8,4

Muy bueno

Evaluación: 10 - Excelente. 186 de 351 opiniones" "
Evaluación: 8 - Bueno. 91 de 351 opiniones" "
Evaluación: 6 - Aceptable. 31 de 351 opiniones" "
Evaluación: 4 - Mediocre. 27 de 351 opiniones" "
Evaluación: 2 - Terrible. 16 de 351 opiniones" "

8,8/10

Limpieza

8,8/10

Personal y atención

8,0/10

Servicios

8,6/10

Estado de la propiedad e instalaciones

8,4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

george

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Overall it was a great experience, had baseball players staying so lots of running up and down the hallway. My room was great, front desk helpful but a bit lacking on the morning breakfast and the equipment in the weight room could be updated. A 4 out of 5.
Se hospedó 5 noches en mayo de 2024
Respuesta de Monica el 15 may. 2024
Thank you for your review. My apologies about the noise in the hallways. i will share your feedback regarding the breakfast and fitness center with hotel leadership.

10/10 Excelente

David

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Staff members were very friendly. Clean normal rooms, no problems.
Se hospedó 2 noches en mayo de 2024
Respuesta de Monica el 15 may. 2024
Thank you for your great review. I will share your feedback with the team!

10/10 Excelente

Lisa

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice clean hotel. Very quiet and very friendly staff.
Se hospedó 2 noches en mayo de 2024
Respuesta de Monica el 12 may. 2024
Thank you so much for your positive review!

2/10 Terrible

BRYAN

No le gustó: Limpieza, estado de la propiedad e instalaciones
Overall we were grateful to have a place to sleep. We rolled in late and our check-in took 35 minutes. Maybe 45 minutes. Crazy. If we end up in coralville again, we will stay elsewhere other than the residence inn.
Se hospedó 1 noche en mayo de 2024
Respuesta de Monica el 5 may. 2024
Thank you for your feedback. I apologize that you had difficulties with your check in process. i will follow up with the team so see how we can avoid this issue in the future.

8/10 Bueno

Michael

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de Monica el 5 may. 2024
Thank your for your positive review and for choosing Residence Inn Coralville for your lodging needs.

8/10 Bueno

Barb

Se hospedó 1 noche en abril de 2024
Respuesta de Monica el 5 may. 2024
Thank you for your review

10/10 Excelente

Sidney

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great location to shopping. Carpet a little old
Se hospedó 1 noche en abril de 2024
Respuesta de Laura el 8 abr. 2024
Thank you for your review regarding your stay with us! So happy to see that you enjoyed your stay. We hope to welcome you back next time you are in Coralville!!

10/10 Excelente

Joseph

Le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Laura el 26 feb. 2024
Thank you for your response regarding your stay with us! We hope to have you back next time you are in Coralville!

8/10 Bueno

Martha

Viajó con su familia
Hotel lobby a bit worn but room was great-spacious, clean, comfy bed and couch.
Se hospedó 1 noche en febrero de 2024
Respuesta de Laura el 26 feb. 2024
Thank you for your response regarding your stay with us! We hope to have you back next time you are in Coralville!

4/10 Mediocre

GERALD

No le gustó: Servicios, estado de la propiedad e instalaciones
Unfortunately the property is run down, and the walls very thin. Had to listen to some guy snoring in the next room all night.
Se hospedó 1 noche en febrero de 2024
Respuesta de Laura el 26 feb. 2024
My apologies on your experience at our location. We are an older building so I can understand your frustration. I will take your feedback into consideration and get with the leadership team to alleviate these items. Thank you.

2/10 Terrible

Adolfine

Viajó por negocios, Viajó con su familia
No le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
We use Expedia so that after a long day of driving checking is is simple. Not so here . The person at the front desk had no idea how to check us into the room. We were the only person he was helping and it took more than 35 minutes. The entire timing was calling other people asking them to help him because he didn’t know how to do it . I actually felt bad for him because he could see he was visibly stressed. He was put in a position that he was not properly trained for , finally someone showed up and checked us in with a frustrated additude . The room was fine but the door lock would not lock unless fumble with. Unsafe! Then in the morning there was no water I called down to reception to find out what was going on and I said something was leaking. OK I said I will wait but 30 minutes later then 40 minutes later then 50 minutes later still no water. What we needed to do was purchase bottled water to brush our teeth and wash our face before trying to get back on the road, no apologies were. made .
Se hospedó 1 noche en febrero de 2024
Respuesta de Laura el 26 feb. 2024
My apologies on your experience at our location. We are an older building so I can understand your frustration. I will take your feedback into consideration and get with the leadership team to alleviate these items. Thank you.

8/10 Bueno

Renee

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Once they found my reservation, everything was good. Staff polite & helpful. Room was nice & clean ..nicer than i thought!
Se hospedó 1 noche en febrero de 2024
Respuesta de Laura el 26 feb. 2024
Thank you for your feedback regarding your stay with us! We hope to have you back next time you are in Coralville!

2/10 Terrible

Justin

Se hospedó 1 noche en febrero de 2024
Respuesta de Laura el 26 feb. 2024
My apologies on your experience at our location. We are an older building so I can understand your frustration. I will take your score into consideration and get with the leadership team to alleviate these items. Thank you.

10/10 Excelente

Ashley

Se hospedó 1 noche en febrero de 2024
Respuesta de Laura el 26 feb. 2024
Thank you for your feedback regarding your stay with us! We hope to have you back next time you are in Coralville!

10/10 Excelente

Theresa, Eldridge

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Easy access
Se hospedó 1 noche en febrero de 2024
Respuesta de Laura el 26 feb. 2024
Thank you for your feedback regarding your stay with us! We hope to have you back next time you are in Coralville!

8/10 Bueno

John

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en febrero de 2024
Respuesta de Laura el 26 feb. 2024
Thank you for your feedback regarding your stay with us! We hope to have you back next time you are in Coralville!

6/10 Aceptable

Ivan

Le gustó: Personal y atención, estado de la propiedad e instalaciones
Stayed here for the pool and hot tub for the kids but was upsetting to find out the hot tub was down. Room could have been cleaner but over all not bad.
Se hospedó 2 noches en enero de 2024
Respuesta de Laura el 26 feb. 2024
My apologies on your experience at our location. We are an older building so I can understand your frustration. I will take your feedback into consideration and get with the leadership team to alleviate these items. Thank you.

6/10 Aceptable

Brandon

Viajó con su familia
No le gustó: Servicios, estado de la propiedad e instalaciones
Would not have booked if I knew the pool/hot tub was closed. Will know not to in the future. Breakfast was average. Parking lot was not cleared of snow very well.
Se hospedó 1 noche en enero de 2024
Respuesta de Laura el 26 feb. 2024
My apologies on your experience at our location. We are an older building so I can understand your frustration. I will take your feedback into consideration and get with the leadership team to alleviate these items. Thank you.

4/10 Mediocre

Ryan

Viajó con su familia
Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
No le gustó: Personal y atención
Nice place but didn't get what we paid for.
We specifically picked a hotel that had a hot tub. There were several other hotels in the area that were much cheaper, but we really wanted the hot tub due to my wife's back problems. We get there and it is not working and the entire pool area was closed. Then at breakfast they had waffles but no syrup. I mean some one could have gone down the street to Hy-Vee or Walmart and got something to help make due. Lastly we were trying to check out and we could hear employees on speaker phone chatting with someone while we waited to be helped. We said hello a few times but it was 5 minutes before anyone actually came out from the back room.
Se hospedó 1 noche en enero de 2024
Respuesta de Laura el 26 feb. 2024
My apologies for your experience during your stay with us. I will be getting with the leadership team at the hotel to correct these issues moving forward. Thank you.

8/10 Bueno

Lauren

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great room and staff. The only issue was how old and stained the bathtub was. It was fine to use but not ideal. Otherwise, it was a great stay.
Se hospedó 1 noche en enero de 2024
Respuesta de Laura el 26 feb. 2024
Thank you for your feedback regarding your stay with us! We hope to have you back next time you are in Coralville!

8/10 Bueno

Mike

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
great place
Se hospedó 1 noche en enero de 2024
Respuesta de Laura el 26 feb. 2024
Thank you for your feedback regarding your stay with us! We hope to have you back next time you are in Coralville!

8/10 Bueno

Shauna

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Very friendly workers! Will definitely stay again! Only thing we would complain about is there was no hot :(
Se hospedó 1 noche en enero de 2024
Respuesta de Laura el 26 feb. 2024
Thank you for your feedback regarding your stay with us! We hope to have you back next time you are in Coralville!

10/10 Excelente

Mary

Viajó con su pareja
Check in was so easy, and the staff person was Extremely helpful and accommodating! Will stay here again!
Se hospedó 1 noche en enero de 2024
Respuesta de Laura el 26 feb. 2024
Thank you for your feedback regarding your stay with us! We hope to have you back next time you are in Coralville!

8/10 Bueno

Anna

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en enero de 2024
Respuesta de Laura el 26 feb. 2024
Thank you for your feedback regarding your stay with us! We hope to have you back next time you are in Coralville!

10/10 Excelente

Tamara

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Good stay
the room was clean, just what i needed, no complaints. will stay here again:)
Se hospedó 1 noche en enero de 2024
Respuesta de Laura el 26 feb. 2024
Thank you for your feedback regarding your stay with us! We hope to have you back next time you are in Coralville!

10/10 Excelente

Daniel

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en enero de 2024
Respuesta de Laura el 26 feb. 2024
Thank you for your feedback regarding your stay with us! We hope to have you back next time you are in Coralville!

10/10 Excelente

CAROLYN

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 2 noches en diciembre de 2023
Respuesta de Laura el 26 feb. 2024
Thank you for your feedback regarding your stay with us! We hope to have you back next time you are in Coralville!

10/10 Excelente

wallace

Se hospedó 1 noche en diciembre de 2023
Respuesta de Laura el 26 feb. 2024
Thank you for your feedback regarding your stay with us! We hope to have you back next time you are in Coralville!

8/10 Bueno

Kelly

Se hospedó 1 noche en diciembre de 2023
Respuesta de Laura el 26 feb. 2024
Thank you for your feedback regarding your stay with us! We hope to have you back next time you are in Coralville!

8/10 Bueno

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en diciembre de 2023
Respuesta de Laura el 26 feb. 2024
Thank you for your feedback regarding your stay with us! We hope to have you back next time you are in Coralville!

4/10 Mediocre

Gary

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Nice place, misleading advertising on hotels.com
The webiste advertises a whirlpool, the onky hotel in the area with one So i booked it. On arrival i was notified there was not one, i asked specifically and had booked soley on this requirement. We were told about the pool. We were surprised to find a piece of plywood covering to non working whirlpool and a very well heated pool area. We dipped into the pool instead and holy crap it was cold. Unheated completely.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Laura el 4 mar. 2024
Thank you for your response regarding your stay with us. My apologies that you were not informed of the spa being down. I can understand the frustration that would cause. I appreciate you taking the time to provide us with your feedback and hope you will give us another chance in the future.

10/10 Excelente

Darryl

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Excellent Service!
Excellent customer service! We told the lady at front desk that the tv remote did not work and she sent maintenance in to fix it right away and not long after we discovered are heat in room was not working and she switched us to a bigger and better room. The only thing I wish that could have been better was that the heater was not so loud in room and wish the bed could have been more comfortable other than that Excellent service! I’m sorry I didn’t remember the check in lady name but she was OUTSTANDING!
Se hospedó 1 noche en diciembre de 2023
Respuesta de Laura el 4 mar. 2024
Thank you for your feedback regarding your stay with us! We hope to have you back next time you are in Coralville!

10/10 Excelente

Kristy

Viajó por negocios, Viajó con su familia, Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Nice stay - kinda worn but clean n friendly
Great staff . Clean . Good location. Gym kinda depressing rusted treadmills , very basic n depressing atmosphere for it. Room was large . Burned out light bulbs over bed . Couch great condition but tables n carpet kinda worn n gross
Se hospedó 2 noches en diciembre de 2023
Respuesta de Laura el 4 mar. 2024
Thank you for your feedback regarding your stay with us! We hope to have you back next time you are in Coralville!

10/10 Excelente

Jason

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en diciembre de 2023
Respuesta de Lisa H el 5 dic. 2023
Thank you so much for taking the time to let us know how we did for your stay. We are so pleased that you had a great stay.

10/10 Excelente

Carrie, Scranton

Se hospedó 2 noches en noviembre de 2023
Respuesta de Lisa el 5 dic. 2023
Thank you Carrie for choosing the Residence Inn for your stay.

10/10 Excelente

Joseph

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
All is well
Se hospedó 1 noche en septiembre de 2023
Respuesta de Lisa Hobart el 26 oct. 2023
Thank you and we are happy that you enjoyed your stay.

10/10 Excelente

Kevin, CARROLL

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
stayed for a football game. the room we were in looked like it had not been used or cleaned in awhile. The staff was very friendly and helpful. the pool and firepit are was very nice. the chairs by the firepit need to be replaced. I would definitely stay here again with all said.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Lisa Hobart el 26 oct. 2023
Thank you Kevin, we appreciate your feedback.

4/10 Mediocre

Jill

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
After a very long hot ride on the Ragbrai, we arrived eager to check into our rooms. However, they had overbooked and our confirmed rooms (booked in January) were no longer available. The staff was excellent and they were able to get rooms for us at Hampton Inn, but it took two hours to do so.
Se hospedó 1 noche en julio de 2023
Respuesta de Laura el 4 mar. 2024
Thank you for your feedback. I apologize for the inconvenience caused to you by the hotel overbooking. I will be sure to get with the management team to ensure that this does not happen again.

6/10 Aceptable

Jim

Se hospedó 1 noche en julio de 2023
Respuesta de Lisa el 4 mar. 2024
Thank you for your feedback. We hope to see you again next time you are in Coralville.

10/10 Excelente

Anne

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en julio de 2023
Respuesta de Front Desk el 2 ago. 2023
Thank you so much for your kind words, we are so pleased you enjoyed your stay. We look forward to assisting you in the future.

10/10 Excelente

Anthony

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Good welcoming staff
Se hospedó 1 noche en julio de 2023
Respuesta de AD el 6 sept. 2023
Thank you! Very glad to hear. we can't wait to see you on your next stay.

4/10 Mediocre

Michele

Viajó con su pareja
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
After traveling 10 hrs booked hotel reservation ahead of time before arriving, when I arrived computers were down, no manager on site, waited 10 minutes for manager to come back to hotel, another gentleman also ready to check in., When manager came back she took other gentleman he received a room. As I checked in I was told no room available., waited another 20 minutes for them to find a room., Following morning there was no breakfast, gentleman at desk thought maybe around 8 it would be ready. Overpriced services for accommodations given, make when you book a hotel READ ALL REVIEWS!!
Se hospedó 1 noche en julio de 2023
Respuesta de Lisa Hobart el 23 jul. 2023
Good morning Michele, my name is Lisa Hobart and I am the new GM at the Residence INN. Can I ask when you stayed with us? I apologize for the experience you recieved. I am working hard to improve guest experience.

6/10 Aceptable

John

Viajó con su familia
No le gustó: Estado de la propiedad e instalaciones
Dirty hallway. Torn threshold to room. Broken mirror in bathroom. Room not on requested floor. After complaining a room was located.
Se hospedó 1 noche en julio de 2023
Respuesta de Rick el 4 mar. 2024
Thank you for your feedback. We appreciate you!

8/10 Bueno

Stephanie

Se hospedó 1 noche en junio de 2023
Respuesta de Laura el 4 mar. 2024
Thank you so much for your kind words, we are so pleased you enjoyed your stay. We look forward to assisting you in the future.

10/10 Excelente

Darren

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great room. Close to many things.
Se hospedó 1 noche en junio de 2023
Respuesta de Laura el 4 mar. 2024
Thank you so much for your kind words, we are so pleased you enjoyed your stay. We look forward to assisting you in the future.

8/10 Bueno

Donald

Se hospedó 1 noche en junio de 2023
Respuesta de Laura el 4 mar. 2024
Thank you so much for your kind words, we are so pleased you enjoyed your stay. We look forward to assisting you in the future.

10/10 Excelente

Mike

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Excellent location
Se hospedó 1 noche en junio de 2023
Respuesta de Laura el 4 mar. 2024
Thank you for your feedback. We appreciate you!

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en mayo de 2023
Respuesta de Laura el 4 mar. 2024
Thank you so much for your kind words, we are so pleased you enjoyed your stay. We look forward to assisting you in the future.

8/10 Bueno

Michael

Viajó con su familia
Le gustó: Limpieza, personal y atención, comodidad de la habitación
No le gustó: Estado de la propiedad e instalaciones
Great Stay Overall, Just Go to a Separate Gym
Great stay overall. Every single staff member I interacted with was extremely pleasant and professional, from the front desk all the way to housekeeping. Even when I was checking out at 5AM, the person at the front desk was very friendly. The room was clean, modest, and suited my needs; I was thrilled to find a room with a full kitchen for an affordable price. The only issues were that it was right next to the ice maker/elevators and that the air conditioner rattled sometimes. So it was a bit noisy, but not enough for me to request a different room since my stay was relatively short. Housekeeping also never came, but again, I suspect that may have been due to the length of my stay. I didn't really need them anyway, and I'm sure they would have come if I'd asked. The front desk was super responsive to my needs and sent someone up almost immediately when I asked for some extra dish detergent. My one major complaint would be the exercise room. It was clearly run down in need of a revamp. The equipment was old and starting to rust, there were no towels, and the equipment wipes were dry. Worst of all, there was no air conditioning, which is not only uncomfortable but a potential health hazard. In spite of the above, I'd certainly find a nearby gym next time and return again for the convenient location, reasonable pricing, clean room, and especially the absolutely wonderful staff. I didn't get all their names, but I would like to specifically call out Max at the front desk.
Se hospedó 4 noches en mayo de 2023
Respuesta de Laura el 4 mar. 2024
Thank you so much for your kind words, we are so pleased you enjoyed your stay. We look forward to assisting you in the future.

8/10 Bueno

Cliente verificado

Viajó con su familia
Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones
People were great--building/conditions were not
The customer service by everyone was excellent! From the front desk, to the morning breakfast crew, to the cleaning crew, everyone was very attentive and helpful. Our room, however, was in need of some serious attention. There were cleaning towels left behind from the service and the room we stayed in had carpet tacks exposed where the carpet was coming up. Both my son and I stepped on something sharp and realized that the tacks were exposed. The elevators smelled like spoiled milk the entire four days we were there, which was very unpleasant.
Se hospedó 1 noche en mayo de 2023
Respuesta de Laura el 4 mar. 2024
Thank you so much for your kind words, we are so pleased you enjoyed your stay. We look forward to assisting you in the future.