2/10 Terrible
Tiffany H.
11 dic. 2024
No le gustó: Limpieza
No refund due to freezing weather
My husband and I travel often to the area. We booked this for the first time to visit my mom, who is dying of brain cancer. We were contacted on our drive up by the manager who told us the temperatures were going to be freezing Thanksgiving weekend and she informed us that I’m the heater was not sufficient for such weather. I told her our reasons for booking and asked if they could provide a refund, considering their listing does not specify such issues with heating. She told me no. It’s so sad to me honestly that they wouldn’t provide this to us. She relayed we could book it again instead. I informed her that we couldn’t consider its rolling into winter and that it’s not likely my mom will make it into spring. Anyhow, this is our experience. So we booked the mallard hotel and had a great stay there. We are out the money, but oh well.Policies should be a little more flexible for things such as this. Merry Christmas everyone. This is a time to love more and better.
Tiffany H.
Se hospedó 3 noches en noviembre de 2024