This property was such a bad experience. We drove 11 hours to stay here. Our condo was NOT ready for us.
A garage remote was NEVER provided to us, even after 6+ phone calls to Vacasa, as well as the property manager who just made excuses. Not having a garage remote was incredibly inconvenient. (The property agreement threatens to charge us $100 for an unreturned garage remote. ) The entrance security gate was broken and left open.
Kitchen is way under stocked. I expect salt and pepper or useful cooking tools. We had to go buy a heat resistant spatula so we could cook eggs. But threw the eggs out after the pan shed it’s metal into the food. All cooking tools are cheap and not very functional.
Metal pans shed black Teflon into food.
No blankets or bedspreads on either bed!
Four rolls of toilet paper to last us 7 days.
Master bathtub does NOT drain while showering. Gross.
The sliding glass on the guest shower fell out WHILE I was in the shower. Luckily I caught it before it landed on my foot. It was repaired TWO days later.
Guest bathroom sink water trickles slowly.
NO dishwasher soap provided.
No pillowcases on guest bed pillows.
Repairman came to fix shower door while we were out and LEFT FRONT DOOR WIDE OPEN! Luckily our bikes weren’t stolen.
I needed dishwasher soap since none was provided, but getting help from Vacasa on the phone had “longer than usual wait times”. I just went to the store instead and bought TP, dishwasher soap and Kleenex.
We will never use this vacation company again.