2/10 Terrible
Grace E.
24 feb. 2025
No le gustó: Limpieza
I wish it matched the description
We had such high hopes for this stay. We had family traveling in from all over the country and ran into problem after problem with the property. The rental was not thoroughly cleaned before we checked in, there was still trash in the upstairs bathrooms (used floss picks) and there were chip crumbs on the floor which one of the toddlers tried to pick up and eat. Two of the bed frames were broken including one of the headboards not being secured to the wall (hardware found on floor) and paint chipping from the walls of the bathrooms. One of the upstairs shower curtains was disgusting and the bottom was brown from staining. The coffee pot carafe was chipped on the spout, the fireplace does not work, the boot dryer pieces do not stay on the rack due to cracks in the plastic. One of the teflon pans was incredibly scratched up and unusable. The grill was disgustingly caked with grease and the grill tools were dirty and left outside. Unbeknownst to us one of the units on the first floor wasn’t actually ours to use but was left open upon our arrival and we had to vacate that unit halfway through our stay. That unit’s shower also didn’t work upon our arrival. We had made the rental company aware of many of these issues and maintenance was sent up to take a look and relayed that they were aware of these problems and noted that the unit should be closed and fixed over a week to get it up to par. I have sent several emails to the manager without response.
Grace E.
Se hospedó 6 noches en febrero de 2025