Escritorio, cunas gratuitas, camas plegables/adicionales y wifi gratis

Opiniones sobre Microtel Inn & Suites by Wyndham Conway

2.5 out of 5
Microtel Inn & Suites by Wyndham Conway
2475 Sanders Street, Conway, AR

Opiniones

8,0

Muy bueno

Evaluación: 10 - Excelente. 381 de 1000 opiniones" "
Evaluación: 8 - Bueno. 348 de 1000 opiniones" "
Evaluación: 6 - Aceptable. 141 de 1000 opiniones" "
Evaluación: 4 - Mediocre. 70 de 1000 opiniones" "
Evaluación: 2 - Terrible. 60 de 1000 opiniones" "

8,2/10

Limpieza

8,4/10

Personal y atención

7,6/10

Servicios

7,8/10

Estado de la propiedad e instalaciones

8,0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Jhon

Viajó por negocios, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Manager el 25 ene. 2024
Hello Jhon,Thank you for choosing our hotel for your recent stay. We are delighted to hear that you had a great experience with us. If you have any further feedback or if there is anything else we can assist you with, please don't hesitate to reach out to us. We look forward to welcoming you back in the future.

10/10 Excelente

Max

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Comodidad, seguridad, acesso al lugar, y amabilidad
Se hospedó 2 noches en agosto de 2022
Respuesta de Manager el 14 ago. 2022
Hello Max, We appreciate the time you have taken to give your feedback on your recent experience, especially with regards to our hotel. We hope to see you again to provide you with an exceptional level of service and hospitality.

8/10 Bueno

Cliente verificado

Se hospedó 2 noches en mayo de 2019
Respuesta de Manager el 5 jun. 2019
Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

8/10 Bueno

Ricky

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Nice place
Se hospedó 1 noche en abril de 2024
Respuesta de Manager el 30 abr. 2024
Hello Ricky,We appreciate your positive feedback and are glad to hear you enjoyed your stay with us. Your satisfaction is our top priority, and we look forward to welcoming you back in the future for another great experience at our hotel.

8/10 Bueno

Samantha

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Front desk lady was nice & polite at check in. In town for ball tournament, 5mins or less from the field-so very convenient. Several breakfast options. Hotel was clean, bedding clean. Weird smell getting off elevator on 2nd floor-sprayed some air freshener. Took longer than I think it should have for room to cool down. Overall-great stay though. Will return again when playing at Don Owen fields.
Se hospedó 1 noche en abril de 2024
Respuesta de Manager el 26 abr. 2024
Hello Samantha,Thank you for taking the time to share your experience with us. We're pleased to hear that you enjoyed our convenient location and breakfast options. Your feedback about the cleanliness is appreciated, and we will address the smell issue promptly. We look forward to welcoming you back during your next tournament at Don Owen fields.

10/10 Excelente

Celinda Des

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great service, clean, and comfortable bed.
Se hospedó 4 noches en abril de 2024
Respuesta de Manager el 25 abr. 2024
Hello Celinda Des,We're delighted to hear about your positive experience with our service and comfortable accommodations! Your satisfaction is our priority, and we value your feedback to enhance our guests' stays. We hope to welcome you back for another excellent stay in the future.

6/10 Aceptable

Robert

Viajó con su familia
Le gustó: Limpieza, personal y atención
The property is in need of an upgrade, and the breakfast could us some revision. My stay was good, and my observations are not intended to be critical.
Se hospedó 2 noches en abril de 2024
Respuesta de Manager el 25 abr. 2024
Hello Robert, We appreciate your feedback on your recent stay with us. We take all comments seriously and will consider them for future improvements. Thank you for staying with us, we hope to welcome you back again soon.

8/10 Bueno

Melissa

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
It was super convenient and well priced
Se hospedó 1 noche en abril de 2024
Respuesta de Manager el 15 abr. 2024
Hello Melissa,We are delighted to hear that you found our hotel to be convenient and well priced during your stay. We appreciate your positive feedback and hope to welcome you back in the future for another enjoyable experience.

10/10 Excelente

Hubert

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
We were greeted by very nice guys at the front desk and they made us welcome and went out of their way to be sure we were welcome.
Se hospedó 1 noche en abril de 2024
Respuesta de Manager el 9 abr. 2024
Hello Hubert,We are delighted to hear that our front desk team provided you with a warm welcome and excellent service during your stay with us. Our team takes pride in ensuring our guests feel valued and comfortable throughout their visit. We appreciate your kind words and look forward to welcoming you back in the future.

10/10 Excelente

Lynsey

Se hospedó 2 noches en marzo de 2024
Respuesta de Manager el 20 abr. 2024
Hello Lynsey,We are thrilled to hear that you had a wonderful stay at our hotel! If you have any further comments or suggestions, please don't hesitate to contact us. We look forward to welcoming you back soon for another exceptional experience!

10/10 Excelente

Jovita

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
I was greeted by Melissa at the front desk. She made my check in very easy. She told me that she was glad we chose their hotel.
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager el 19 mar. 2024
Hello Jovita, We are delighted to hear that Melissa provided you with a smooth check-in experience and a warm welcome. Our team takes pride in ensuring guests feel valued during their stay. We hope you had a comfortable and enjoyable time at our hotel.

2/10 Terrible

Valeria

Viajó con su familia
Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones
The smell was awful on the entire floor we stayed on. We had 2 rooms and had to go to Walmart to get febreeze spray and candles to help with the smell. We won't be staying there again. It's unfortunate because we travel to Conway several times a year. We will be going back to Fairfield Inn on our next trip
Se hospedó 3 noches en febrero de 2024
Respuesta de Manager el 22 feb. 2024
Hello Valeria, We apologize for any inconvenience you experienced during your stay. We take guest feedback seriously and will address the issue with our team. Your loyalty is important to us, and we hope you might consider staying with us again in the future. Thank you for sharing your concerns.

6/10 Aceptable

Kathy

Viajó en grupo
Le gustó: Limpieza, personal y atención, comodidad de la habitación
Se hospedó 1 noche en febrero de 2024
Respuesta de Manager el 21 feb. 2024
Hello Kathy, We are sorry to hear that your experience did not meet your expectations. Please reach out to us with any feedback so we can improve our services for future guests.

8/10 Bueno

Samuel

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Very clean
This place was exceptionally clean. Folks were friendly. Breakfast could have been more substantial. But, overall, I would stay there again.
Se hospedó 2 noches en febrero de 2024
Respuesta de Manager el 23 feb. 2024
Hello Samuel,We are pleased to hear you found our hotel exceptionally clean and our staff friendly. Your feedback on the breakfast is appreciated and will be shared with our team. We look forward to welcoming you back in the future.

8/10 Bueno

Tracy

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Met my needs. Clean hotel. Little dated on the inside.
Se hospedó 1 noche en febrero de 2024
Respuesta de Manager el 20 feb. 2024
Hello Tracy,Thank you for sharing your feedback with us. We're glad to hear that we met your needs and that you found our hotel to be clean. We appreciate your observation about the interior and will consider it for future improvements.

10/10 Excelente

Daniel, Orange

Le gustó: Limpieza
Se hospedó 3 noches en febrero de 2024
Respuesta de Manager el 9 feb. 2024
Hello Daniel,Thank you for choosing our hotel for your stay! We are delighted to hear that you had such a wonderful experience. We strive to provide exceptional service to all our guests, and it’s great to know that we succeeded in meeting your expectations. We hope to welcome you back again in the future for another fantastic stay.

10/10 Excelente

Regina

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great
My stay was next to being at home. I slept well
Se hospedó 3 noches en enero de 2024
Respuesta de Manager el 6 feb. 2024
Hello Regina,Thank you for choosing to stay with us and for your kind feedback! We are delighted to hear that you had a comfortable and restful stay. Providing a homely experience is one of our top priorities, and we are glad we could meet your expectations. We hope to welcome you back in the future for another great stay!

6/10 Aceptable

Terry

Viajó con su pareja
Le gustó: Limpieza
No le gustó: Estado de la propiedad e instalaciones
The heater in the room was loud.
Se hospedó 1 noche en enero de 2024
Respuesta de Manager el 25 ene. 2024
Hello Terry, Thank you for your feedback regarding the loud heater in your room. We apologize for any inconvenience this may have caused during your stay. We understand the importance of a quiet and comfortable environment for our guests and will address this issue with our maintenance team to ensure it is resolved in a timely manner.

6/10 Aceptable

William

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Not impressed.
I was less than happy with how small your suites are. Then again, Micro-tel, i guess i should have known. Shame your prices aren't as small as your rooms.
Se hospedó 2 noches en enero de 2024
Respuesta de Manager el 23 ene. 2024
Hello William, We apologize if the size of our suites did not meet your expectations. Our aim is to provide comfortable accommodation at competitive prices. If you have any specific concerns, please contact our management team directly.

6/10 Aceptable

Madilyn

Le gustó: Limpieza, personal y atención
Se hospedó 2 noches en enero de 2024
Respuesta de Manager el 25 ene. 2024
Hello Madilyn, We appreciate you taking the time to rate our hotel. If you have any specific feedback or concerns about your stay, please don't hesitate to reach out to us directly so that we can ensure a better experience for you in the future. Thank you.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Highly recommend
Other than someone trying to burn down the hotel at 538am (lol, they burnt toast in the breakfast area) and the smoke/fire alarm briefly going off, It was a great stay.
Se hospedó 1 noche en enero de 2024
Respuesta de Manager el 13 ene. 2024
Dear Guest,Thank you for choosing to stay with us and for sharing your feedback. We're glad to hear that overall you had a great stay. We apologize for any inconvenience caused by the incident in the breakfast area, but we're reassured that it was only burnt toast and there was no actual fire. We appreciate your understanding and look forward to hosting you again in the future.

2/10 Terrible

Jared

Viajó por negocios
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Dirty
Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager el 28 dic. 2023
Hello Jared,We're sorry to hear that you had a disappointing experience during your stay. We would appreciate if you could kindly reach out to our hotel directly to share any specific feedback you have, so that we can better understand and address the issues you encountered.

10/10 Excelente

Joanie

Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager el 14 ene. 2024
Hello Joanie,Thank you for choosing our hotel for your recent stay! We are delighted to hear that you had a wonderful experience with us. If you have any further feedback or suggestions, please do not hesitate to reach out to us directly. We look forward to welcoming you back in the future for another fantastic stay.

4/10 Mediocre

Robert

Viajó con su familia
Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager el 25 dic. 2023
Hello Robert, We apologize for any inconvenience you may have experienced during your stay. We encourage you to reach out to us directly with any feedback so that we may address and resolve any issues. We value your satisfaction and hope to have the opportunity to welcome you back in the future.

10/10 Excelente

Trevon

Viajó por negocios, Viajó con mascotas
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
10/10⭐️
Respuesta de Manager el 8 feb. 2024
Hello Trevon,Thank you for rating us a perfect 10! We're thrilled to hear that you had an exceptional experience during your stay with us. We appreciate your positive feedback and hope to welcome you back in the future for another outstanding stay.

10/10 Excelente

Debra

Viajó con su familia
Le gustó: Limpieza, personal y atención, comodidad de la habitación
Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager el 23 dic. 2023
Hello Debra,Thank you for choosing our hotel for your stay! We are delighted to hear that you had an excellent experience during your time with us. If you have any further feedback or suggestions, please do not hesitate to reach out to us directly. We hope to have the pleasure of welcoming you back in the future.

4/10 Mediocre

Claudia

Viajó con su familia
Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones
I would not go back
They should improve their facilities. I paid for a 3 star hotel and it doesn't even get to 2
Se hospedó 2 noches en diciembre de 2023
Respuesta de Manager el 9 dic. 2023
Hello Claudia,We apologize for any inconvenience you may have experienced during your stay. Our team is constantly working on improvements to ensure guest satisfaction. We appreciate your feedback and will take it into consideration for future enhancements.

10/10 Excelente

Maria

Se hospedó 1 noche en noviembre de 2023
Respuesta de Manager el 16 dic. 2023
Hello Maria,We are delighted to hear that you enjoyed your stay with us! We strive to provide exceptional service and create memorable experiences for our guests. If you have any further comments or suggestions, please do not hesitate to reach out to us directly. We hope to welcome you back in the future for another fantastic stay.

10/10 Excelente

Owen

Se hospedó 1 noche en noviembre de 2023
Respuesta de Manager el 15 dic. 2023
Hello Owen,Thank you for choosing our hotel for your stay and for giving us a 5-star rating! We are thrilled to hear that you had a wonderful experience. We hope to have the pleasure of welcoming you back in the future. Safe travels!

10/10 Excelente

David, Casa Grande

Viajó con mascotas
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
We have stayed multiple times with Microtel and are always satisfied.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Manager el 18 nov. 2023
Hello David,Thank you for your continued loyalty to Microtel and for taking the time to share your positive experience! We are thrilled to hear that we consistently meet your expectations during your stays. We appreciate your support and look forward to welcoming you back on your next visit.

10/10 Excelente

Stephanie

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 3 noches en noviembre de 2023
Respuesta de Manager el 18 nov. 2023
Hello Stephanie,Thank you for taking the time to share your positive experience with us! We truly appreciate your kind words and are delighted to hear that you had a wonderful stay at our hotel. We strive to provide exceptional service and a comfortable atmosphere for all our guests. We hope to have the opportunity to welcome you back in the future for another excellent stay.

10/10 Excelente

Beverly

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Todo bueno
Se hospedó 3 noches en noviembre de 2023
Respuesta de Manager el 8 nov. 2023
Hello Beverly,¡Nos alegra saber que tu estadía en nuestro hotel fue excelente! Nuestro equipo se esfuerza por brindar un servicio de calidad y hacer que nuestros huéspedes se sientan cómodos. Siempre estaremos aquí para recibirte con los brazos abiertos en tu próxima visita. ¡Te esperamos!

10/10 Excelente

Beverly

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Todo cerca, muy amable el personal
Se hospedó 7 noches en octubre de 2023
Respuesta de Manager el 7 nov. 2023
Hello Beverly,¡Gracias por compartir tu experiencia con nosotros! Nos complace saber que encontraste nuestra ubicación conveniente y que nuestro personal hizo tu estadía agradable. Esperamos poder darte la bienvenida nuevamente en el futuro.

10/10 Excelente

Bonnie

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Safe quiet
Se hospedó 1 noche en octubre de 2023
Respuesta de Manager el 2 nov. 2023
Hello Bonnie,Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our hotel to be safe and quiet during your stay. Providing a peaceful environment is one of our top priorities, and we're glad we met your expectations. We hope to have the opportunity to welcome you back in the future for another enjoyable stay.

8/10 Bueno

Frederick

Viajó con su pareja
Le gustó: Limpieza, personal y atención
All good except all the curbs that mold the property's parking areas. Overkill on that.
Se hospedó 2 noches en octubre de 2023
Respuesta de Manager el 1 nov. 2023
Hello Frederick, Thank you for sharing your feedback regarding the curbs in our parking areas. We appreciate your input and will certainly take note of your comment for future improvements. We strive to provide a comfortable and enjoyable experience for all our guests and will continue to make enhancements based on valuable feedback such as yours.

8/10 Bueno

Luis E

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Needs better breakfast
Se hospedó 4 noches en octubre de 2023
Respuesta de Manager el 1 nov. 2023
Hello Luis E,Thank you for sharing your feedback about our breakfast. We appreciate your input and will take it into consideration as we continually strive to improve our offerings. Your satisfaction is important to us and we hope to have the opportunity to provide you with a better experience in the future.

6/10 Aceptable

Klayton

Viajó por negocios
No le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 4 noches en octubre de 2023
Respuesta de Manager el 29 oct. 2023
Hello Klayton,Thank you for your amazing rating! We strive to exceed expectations and provide the best possible experience. We can't wait to welcome you back soon!

6/10 Aceptable

Dena

Le gustó: Personal y atención
I liked the staff but the room wasn't as clean as it should have been
Se hospedó 3 noches en octubre de 2023
Respuesta de Manager el 28 oct. 2023
Hello Dena, Thank you for your feedback. We apologize for any inconvenience caused. We will share your concerns with our housekeeping team to ensure better cleanliness in the future.

8/10 Bueno

karen

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Good value for the money.
Very clean. Friendly staff. Hotel seemed to be well maintained. Room was a little small but we weren't in it that much, so this was not an issue. Would have enjoyed some eggs at breakfast otherwise it was good. Good value for the money. Would stay again.
Se hospedó 1 noche en octubre de 2023
Respuesta de Manager el 27 oct. 2023
Hello karen,Thank you for your feedback! We're glad you found our hotel clean and well-maintained. We appreciate your comment about the room size and breakfast options. We hope to welcome you back soon for another enjoyable stay!

8/10 Bueno

Steph

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Everything was ok
Se hospedó 1 noche en octubre de 2023
Respuesta de Manager el 18 oct. 2023
Hello Steph,Thank you for your feedback! We strive to provide a satisfactory experience for all our guests.

8/10 Bueno

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great price!
Property is fairly recently renovated & clean. Staff was super friendly. Breakfast was lacking any protein & not diabetic friendly.
Se hospedó 2 noches en octubre de 2023
Respuesta de Manager el 17 oct. 2023
Dear Guest,Thank you for your feedback. We appreciate your kind words about the clean property and friendly staff. We apologize for any inconvenience caused by the breakfast, and we will take your comments into consideration for improvement.

10/10 Excelente

Karen

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Really the only issue was with limited parking. We will definitely be staying here again
Se hospedó 1 noche en octubre de 2023
Respuesta de Manager el 17 oct. 2023
Hello Karen,Thank you for your feedback! We apologize for any inconvenience caused by the limited parking and appreciate your loyalty. We look forward to welcoming you back on your next stay!

8/10 Bueno

Jeramya

Se hospedó 1 noche en octubre de 2023
Respuesta de Manager el 4 nov. 2023
Hello Jeramya,Thank you for taking the time to share your feedback with us. We appreciate your positive rating and are delighted to hear that you enjoyed your stay overall. Should you ever decide to visit us again, please don't hesitate to reach out so we can ensure an even more satisfactory experience next time.

10/10 Excelente

Julia

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Clean, friendly staff, comfortable bed. I'd stay again!
Se hospedó 1 noche en octubre de 2023
Respuesta de Manager el 7 oct. 2023
Hello Julia,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our staff and bed. We continue to reach for ways to improve guest experience in all areas and hope you will experience those continued efforts on your next visit.

10/10 Excelente

Jeff

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
I'd stay her again in a heartbeat.
We arrived at 10pm room was ready. Very clean. Very nice. Hotel front desk was awesome. Nice simple breakfast, pancakes, cereal, yogurt, and toast or bagel. Simple but clean and nice.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Manager el 7 oct. 2023
Hello Jeff,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our breakfast and comments about our front desk. Please do come see us again.

10/10 Excelente

Tonya L, White Oak

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Everything was so convenient , nice and friendly staff! Very clean!!
Se hospedó 1 noche en octubre de 2023
Respuesta de Manager el 7 oct. 2023
Hello Tonya L,On behalf of our entire staff, we thank you for choosing our hotel and appreciate what you have shared regarding our staff. We hope you'll return to see how we continue to improve our service and hospitality.

10/10 Excelente

Jacob

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great place
Se hospedó 1 noche en octubre de 2023
Respuesta de Manager el 5 oct. 2023
Hi Jacob,Your perfect rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

8/10 Bueno

Bronwyne

Viajó con su pareja
Le gustó: Personal y atención
Very nice staff! Clean but outdated.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Manager el 5 oct. 2023
Hi Bronwyne,It is wonderful to learn that you enjoyed your stay and that you have rated our hospitality and accommodations so highly. I am happy to know we met your expectations with our friendly services and the cleanliness of our guest rooms. Your positive ratings regarding your experience are so refreshing to see. We hope to impress you again during another visit to the area and we thank you for sharing.

10/10 Excelente

Dianne

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very clean rooms and property! Easy check in through Expedia and staff were super friendly! Will stay again when in the area!
Se hospedó 2 noches en septiembre de 2023
Respuesta de Manager el 5 oct. 2023
Hello Dianne,Know that your voice is of tremendous importance to us and we value your comments about our staff and your insights regarding our area. We strive to do our very best with accommodating each and every one of our guests. We hope to see you again soon and to impress you with our continued improvements.

8/10 Bueno

Walter

Viajó con su pareja
Le gustó: Personal y atención
Slight sewer smell in bathroom.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Manager el 3 oct. 2023
Hi Walter,I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the smoke odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay, please bring this matter to our attention in real-time so we may address it promptly for you. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.