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Opiniones sobre TownePlace Suites by Marriott Gahanna

2.5 out of 5
TownePlace Suites by Marriott Gahanna
695 Taylor Rd, Columbus, OH

Opiniones

7,8

Bueno

Evaluación: 10 - Excelente. 129 de 324 opiniones" "
Evaluación: 8 - Bueno. 103 de 324 opiniones" "
Evaluación: 6 - Aceptable. 40 de 324 opiniones" "
Evaluación: 4 - Mediocre. 29 de 324 opiniones" "
Evaluación: 2 - Terrible. 23 de 324 opiniones" "

8,0/10

Limpieza

8,6/10

Personal y atención

7,0/10

Servicios

8,0/10

Estado de la propiedad e instalaciones

7,8/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

SONIA

Viajó con su familia y niños pequeños, Viajó por negocios, Viajó con su familia
Le gustó: Servicios
The internet did not work on any of the TVs, also we had ants in our room
Se hospedó 6 noches en septiembre de 2023
Respuesta de GM el 17 sept. 2023
Thank you for the review

10/10 Excelente

Ezequiel

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en junio de 2017

10/10 Excelente

Lisa

Viajó con su familia
Le gustó: Servicios, estado de la propiedad e instalaciones
Great place to stay! Very kind front desk staff
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Fatmata

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great place for families and individuals.
Se hospedó 5 noches en marzo de 2024
Respuesta de sc el 5 abr. 2024
Your the BEST!!! Thanks for choosing the TownePlace Suites. I will share your feedback with our amazing team. Come back soon.Again thank you,Sharon at the desk

4/10 Mediocre

Christian

Viajó en grupo
Le gustó: Limpieza, estado de la propiedad e instalaciones
No le gustó: Personal y atención
Maybe its just me and i dont know how to read which could be a thing but when i checked in they said that booking through expedia doesnt guarantee the type of room i get so i booked a 2 bedroom but instead was given a studio and they put no effort into making it right but blamed me for not understanding the terms and conditions.
Se hospedó 3 noches en febrero de 2024
Respuesta de sc el 4 mar. 2024
We do apologize for falling short of your expectation. We do appreciate the feedback, I will share your feedback with our team.Thanks again,Sharon C

8/10 Bueno

Robin

Se hospedó 1 noche en febrero de 2024
Respuesta de GM el 26 mar. 2024
Thank you for the review!

10/10 Excelente

Ashley

Viajó con su familia, Viajó con mascotas
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The lady at the welcome desk was very nice and professional. (I think her name is Sharon) She made us feel very welcome
Se hospedó 14 noches en diciembre de 2023
Respuesta de General Manager el 12 abr. 2024
Thank you for your wonderful review!

8/10 Bueno

Megan

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 3 noches en diciembre de 2023
Respuesta de sc el 4 mar. 2024
Thank You, Thank You. We appreciate your feedback. I will share your feedback with our amazing team. Come back soon.Thanks again,Sharon C

8/10 Bueno

Ralph

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
I had to stay at the hotel for couple days and lucky to stay at the Townplace Suites. The staff was really friendly and professional. The environment is very clean so i would recommend it to anyone.
Se hospedó 7 noches en diciembre de 2023

10/10 Excelente

Arianna

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de sc el 19 dic. 2023
Thanks so much for your feedback. You are the BEST! I am going to share your feedback with our amazing team. Come back soon.ThanksSharon C

4/10 Mediocre

Cliente verificado

Viajó con su familia
No le gustó: Limpieza
Not handicap friendly as portrayed. The room wasn’t cleaned for the four days during the stay. The breakfast was boring. Other places might be better.
Se hospedó 4 noches en noviembre de 2023
Respuesta de sc el 6 dic. 2023
Thanks for choosing the TownePlace. We appreciate your feedback, I see we have fallen short of your expectation and for that we do apologize. I will share your feedback with our team. Thanks again for your feedback.Sharon C

10/10 Excelente

Katelyn

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Perfect accommodations for family with young kids.
Se hospedó 2 noches en noviembre de 2023
Respuesta de GM el 17 nov. 2023
Thank you for the review!

10/10 Excelente

Enrique

Se hospedó 1 noche en octubre de 2023
Respuesta de GM el 20 nov. 2023
Thank you for the review!

10/10 Excelente

Katherine

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en octubre de 2023
Respuesta de sc el 9 oct. 2023
Your the BEST!! Thank you for your feedback, I will share your feedback with our team. Come back soon.Thanks again,Sharon C

10/10 Excelente

Niles

Le gustó: Limpieza, personal y atención
The property staff and front desk were great. Very accommodating and friendly. Great option close to the airport.
Se hospedó 1 noche en octubre de 2023
Respuesta de sc el 9 oct. 2023
We can't thank you enough. Your the BEST!!! I will share your feedback with our amazing team. Come back soon.Again your the BEST!!Sharon C

4/10 Mediocre

Patricia

Viajó por negocios
Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
No le gustó: Personal y atención
Se hospedó 12 noches en septiembre de 2023
Respuesta de sc el 3 oct. 2023
I thank you for choosing the TownePlace Suites. I see we did not meet your expectation, and for that we do apologize. I will share your feedback with our team.Thanks again,Sharon C

8/10 Bueno

Brenda

Se hospedó 1 noche en septiembre de 2023
Respuesta de sc el 29 oct. 2023
Thanks so much for your feedback. I will share your information with our amazing team. Come back soon.We appreciate you choosing TownePlace Suite.Yours Truely,Sharon C

10/10 Excelente

Marshea, Mansfield

Le gustó: Estado de la propiedad e instalaciones
Nice, clean, comfy and quiet.
Se hospedó 1 noche en septiembre de 2023
Respuesta de General Manager el 17 sept. 2023
Thank you for the review!

10/10 Excelente

J

Viajó con su pareja
Le gustó: Limpieza, estado de la propiedad e instalaciones
Staff is very efficient. Breakfast was spot on.
Se hospedó 1 noche en agosto de 2023
Respuesta de sc el 5 sept. 2023
Thank you, Thank you so much for your feedback. I will share your feedback with our amazing team. We appreciate you sharing your experience here at Towneplace, come back real soon.Thanks again,Sharon C

6/10 Aceptable

Garett

Viajó por negocios
Basic stay
I have stayed here a handful of times. It is an ok place for a quick simple stay, but very basic. It was disappointing that the shuttle service "was unavailable" even though it is advertised and one reason I booked this hotel. I had to incur additional costs for transportation. Also, the food for breakfast has gotten worse each time I stayed - expired items and you have to try a few items as some are inedible (this time the eggs were like chalk and the waffle maker was broken). Credit card machine was also broken at check in so check in took a very long time. Convenient for my visits and I can deal with the lower tier style rooms, so I usually end up coming back and rolling with the ups and downs.
Se hospedó 1 noche en agosto de 2023
Respuesta de sc el 30 ago. 2023
Thanks for choosing the Towneplace Suites. we are so sorry for falling short of your expectation. I have review your concern and I will share your feedback will out team. We do apologize for the inconvenience. Thanks again,Sharon C

6/10 Aceptable

Sherry, Milford

Viajó por negocios
Le gustó: Limpieza
Very small rooms, dirty pool that didn't have enough water in it. No explanation about where anything was at on the property. My room had half a roll of toilet paper with no backups.
Se hospedó 2 noches en agosto de 2023
Respuesta de sc el 30 ago. 2023
I see we have fallen short of your expectation of a CLEAN AND FRESH room, our team we do apologize for the inconvenience. I will share your feedback with our team.Thanks again,Sharon C

10/10 Excelente

sheng-fu

Se hospedó 15 noches en julio de 2023
Respuesta de sc el 30 ago. 2023
Your the BEST! thanks for choosing the Towneplace Suites. I will share your feedback with our team. Come back real soon.Thanks again,Sharon C

8/10 Bueno

Parker

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en mayo de 2023
Respuesta de GM el 23 may. 2023
Thank you for the review!

10/10 Excelente

Ashley

Viajó con su familia y niños pequeños
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Very friendly and accommodating. Very clean and comfortable. Will definitely stay again.
Se hospedó 1 noche en abril de 2023
Respuesta de General Manager el 23 may. 2023
Thank you for the review!

8/10 Bueno

Garett

Viajó por negocios
Le gustó: Limpieza, comodidad de la habitación
No frills stay
This was my second stay at this location. Staff is friendly. The room this time was actually a little better/cleaner than last time, other than the fridge being very loud. Breakfast could still be improved, with again limited selection and some questionable quality control (milk, eggs, etc). Overall an easy place to stay and no major issues.
Se hospedó 1 noche en marzo de 2023
Respuesta de General Manager el 12 abr. 2023
Thank you so much for the feedback!

10/10 Excelente

Thomas

Viajó por negocios, Viajó con su familia
Le gustó: Servicios, estado de la propiedad e instalaciones
Professional staff, Military friendly, good breakfast, clean.
Se hospedó 1 noche en marzo de 2023
Respuesta de General Manager el 12 abr. 2023
thank you for the review!

10/10 Excelente

Lon

Le gustó: Limpieza, estado de la propiedad e instalaciones
Very clean and people who work there are very friendly.
Se hospedó 1 noche en marzo de 2023
Respuesta de General Manager el 21 mar. 2023
Thank you for the review!

10/10 Excelente

Kimberly

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Clean, quiet, and loved having the chance to cook while there
Se hospedó 6 noches en marzo de 2023
Respuesta de General Manager el 14 mar. 2023
Thank you for the review!

6/10 Aceptable

Nicole

Viajó con su familia
No le gustó: Limpieza, estado de la propiedad e instalaciones
The outside grounds and building are dirty. The rooms are okay but dated. I had some trepidation and second guessed entering after pulling up to the hotel.
Se hospedó 1 noche en febrero de 2023
Respuesta de General Manager el 8 mar. 2023
Thank you for the review and feedback

4/10 Mediocre

Stacey

Viajó con su familia
Le gustó: Limpieza
No le gustó: Comodidad de la habitación
Bring a Mattress Topper!
These were the literal worst beds I've ever slept in (and we travel a lot for dance competitions and races through the year). I feel bad rating it that way, because the staff was friendly, it was very clean, and it was nice. Just those mattresses were awful!
Se hospedó 2 noches en febrero de 2023
Respuesta de General Manager el 1 mar. 2023
We certainly apologize!

10/10 Excelente

Dianne, Zanesville

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Very nice and worth every penny!
Se hospedó 1 noche en febrero de 2023
Respuesta de General Manager el 1 mar. 2023
Thank you for the response!

8/10 Bueno

Garett

Viajó por negocios
Le gustó: Limpieza, comodidad de la habitación
Convenient
Convenient hotel with sufficient amenities. Rooms were in good condition, check in was very fast, and this hotel was only needed for a quick overnight stay, so minimal usage on my part. Breakfast could be improved, but otherwise no issues with stay.
Se hospedó 1 noche en febrero de 2023
Respuesta de General Manager el 1 mar. 2023
Thank you for the review!

6/10 Aceptable

Reverend Dr. Debra Murray

Le gustó: Estado de la propiedad e instalaciones
No le gustó: Limpieza
Staff was friendly
Se hospedó 3 noches en octubre de 2022
Respuesta de General Manager el 17 nov. 2022
Thank you for the review!

6/10 Aceptable

James

Viajó con su pareja, Viajó con su familia y niños pequeños, Viajó con su familia
No le gustó: Servicios
2 BR room was convenient for my family. However the property was just OK from a cleanliness perspective. The pool was also closed and I was not provided that information prior to my arrival. If I had known the pool was not open, I would have selected a different hotel for my stay
Se hospedó 1 noche en agosto de 2022
Respuesta de General Manager el 22 ago. 2022
Very sorry about the pool. We had some unforeseen maintenance pop up.The pool is open should you return!

10/10 Excelente

Vicki

Viajó con su familia
Le gustó: Limpieza, comodidad de la habitación
Great option for Family travel
Extremely clean rooms, comfortable beds. 2 BR suite with kitchenette/LR was more affordable and roomier than two typical hotel rooms for our family (parents and adult children). Appreciated the friendly front desk staff and hot breakfast buffet. Not a single complaint. Would stay here again.
Se hospedó 1 noche en agosto de 2022
Respuesta de General Manager el 8 ago. 2022
Thank you for the review, and the kind words. I am glad you enjoyed.

6/10 Aceptable

Heather

No le gustó: Limpieza
Nice staff, but not clean and odd smells in rooms
I have stayed at the Towne Suites at Easton so I thought this one would be as nice, but i was dissatisfied. Although the person who checked me in was nice aand gasve me another room since the first one had a noice coming out of the air conditioning that was so loud i didn't last 5 minutes in there, unfortunately the 2nd room was worse. First there was a foul smell like rotten milk. I didn't have it in me to go down and tell her thos room was dirty and smelled. There was a towell on the floor, hopefully it judt had fallen and it was just dusty and dirty. I had my own cleaning stuff so i cleaned enough to sleep there and found the source of the rotten smell in the sink, but this has to be the worst place if not close that i have stayed due to the cleanliness alone. I won't be going back there and sadly it was a waste of money to end up having to clean up my own hotel room.
Se hospedó 1 noche en agosto de 2022

10/10 Excelente

Betty

Se hospedó 2 noches en julio de 2022
Respuesta de General Manager el 1 ago. 2022
Thank you for the great rating!

10/10 Excelente

jamica

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Checkin was timely and courteous. The room was way more than I expected it was a great.size, and very clean.
Se hospedó 3 noches en julio de 2022
Respuesta de General Manager el 14 jul. 2022
Thank you for the review!

2/10 Terrible

debra, Lorain

Se hospedó 2 noches en julio de 2022

8/10 Bueno

Tanika

Le gustó: Limpieza, comodidad de la habitación
Se hospedó 2 noches en abril de 2022
Respuesta de General Manager el 4 may. 2022
Thank you for the review!

8/10 Bueno

Calvin

Viajó por negocios
Le gustó: Limpieza, comodidad de la habitación
Se hospedó 1 noche en abril de 2022
Respuesta de General Manager el 30 abr. 2022
Thank you for the review.

10/10 Excelente

Bradley

Viajó con su familia
Le gustó: Limpieza, comodidad de la habitación
Nice rooms, great location and very friendly staff.
Se hospedó 1 noche en abril de 2022
Respuesta de General Manager el 25 abr. 2022
Thank you for the great survey!

10/10 Excelente

Theodore

Viajó con su familia
Le gustó: Limpieza, comodidad de la habitación
A wonderful experience
The room was excellent and the front desk and staff was wonderful. The breakfast is a must eat!
Se hospedó 2 noches en marzo de 2022
Respuesta de General Manager el 22 mar. 2022
Thank you for the review! We hope to see you again.

4/10 Mediocre

Victor Vincent

No le gustó: Servicios
Room was clean, toilet would keep breaking down (tank wouldn’t fill), fridge was very noisy
Se hospedó 2 noches en marzo de 2022
Respuesta de General Manager el 13 mar. 2022
Thank you for the review and feedback. We apologize for the inconveniences.

10/10 Excelente

Deborah

Viajó con su familia
Le gustó: Limpieza
Please fix heater
GreaT friendly staff. The heater in one of the bedrooms did not work properly! Room 118. Otherwise, a very nice stay. Large table, sofa area, and kitchen was great for a family of four.
Se hospedó 1 noche en febrero de 2022
Respuesta de General Manager el 15 feb. 2022
Thank you for the review!

4/10 Mediocre

Kevin

Viajó con su familia
No le gustó: Servicios, estado de la propiedad e instalaciones
Children of staff at check in
Se hospedó 1 noche en diciembre de 2021
Respuesta de General Manager el 25 ene. 2022
Thank you for the review.

2/10 Terrible

Myka

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Servicios, estado de la propiedad e instalaciones
I was charged incorrectly they didn’t have anyone working Christmas Eve so I had no towels for my kids and there was gnats in the halls
Se hospedó 2 noches en diciembre de 2021
Respuesta de General Manager el 28 dic. 2021
We would love to help with your billing. Please allow us to understand you problem so we might be able to resolve it.

10/10 Excelente

Chester

Viajó con su familia y niños pequeños
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Liked the 2 bedroom suite and kitchen. Shower great. Personell
Se hospedó 2 noches en diciembre de 2021
Respuesta de General Manager el 23 dic. 2021
Thank you for the feedback!

8/10 Bueno

Rolland

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Good place for the money
Se hospedó 1 noche en diciembre de 2021
Respuesta de General Manager el 20 dic. 2021
Thank you for the review, we appreciate your business!

4/10 Mediocre

Donald

Viajó con su familia
No le gustó: Limpieza
Scheduled for a soccer tournament. I stay primarily at Marriott properties. This was one of the more disappointing. Fridge didnt work but they did replace. Hot Breakfast consisted of lukewarm fried potatoes and what i believe to have been turkey sausage patties. Bed was clean bathroom was clean but kitchen had what appeared to have been some spilled then redried frootloops on the floor under the counter that should have easily been picked up in a general vacuuming. 2 towels and 2 washclothes for 2 people. Oh and the phone didnt work so for any requests i had to make requests at front desk. With so many options in the area would i stay here again....not likely
Se hospedó 2 noches en octubre de 2021