This property is pet friendly, which we sincerely appreciate. Some pet owners are more courteous of hosts than others and that may be part of the problem with this house. We arrived at this property after dark on a horrible travel day. The minute you pull into the driveway you notice the property is severely overgrown. The tiled walkway to the front door is missing several tiles, some are cracked creating a trip hazard. The minute you open the door, the smell hits you in the face. This place is in terrible need of an update. It needs fresh paint, probably new flooring (I’m guessing that’s where the smell is coming from), handles hanging off cabinets in the kitchen, fireplace hearth was filthy with dirt and leaves, couch and carpet had stains. Outside, the backyard is a jungle. I truly can not understand why this property has received a 5 star rating…it is not 5 stars. We did not stay at this property. We scrambled to find a hotel that had enough rooms to accommodate our group and our pets. I contacted Joe, the host, and was told he had another property that might work and he would transfer our reservation to that property. If we chose not to accept the reservation transfer, we would be held to VRBO cancellation policy, which means no refund. The other property was not available for all the nights we needed, we were refunded for those nights. Joe did not shy away from communicating with me. The check in process was very easy and Joe was a great communicator. My frustration was with the description of the property and the actual condition of the property. We met his property manager (newly hired) at the property and she said the concerns will be addressed.